I needed some help with checks that cleared on my US Account on 2024, Michael Lucero went above and…read morebeyond to assist me with what I needed, he was patient, professional and provided me with the information I needed plus he even gave me extra copies for my records. We need more Michael Lucero's in Banks

Thank you for the response. I wanted to edit my review...I was put off by the fees and the rules,…read morebut the people there at the bank were great and handled my upsetedness (just made that up) very professional.

I went to my the branch with a plethora of questions; some I would even consider a bit…read morecomplicated. Chris Valdez assisted me and I was so so impressed with her knowledge and professionalism. Chris Valdez answered every single question I had completely and thoroughly. Her confidence made me feel like I was in good hands and she smiled the entire time and was so kind. I highly recommend this location.

Have been calling for two days now several times each day and no one answers the phone. I've called…read moreother days and the same thing. No banker answers.

WARNING: THIS INSTITUTION IS UNDER INVESTIGATION OVER THIS MATTER:…read moreMy bank accounts are indicating double withdrawals and deposits and inaccurate balances that I did not create. I immediately called Nusenda Credit Union only to be connected to a person working remotely out of their home and not having a clue. I asked to talk to a supervisor and was advised none were available and would have to "message" someone to get back to me. Going on 4 days now and.....STILL not a word from anyone at Nusenda Credit Union as I sit here with thousands of dollars unaccounted for within my accounts at this institution. It is impossible to get ahold of anyone at this branch and are transfered to a remote call center (someone at home in bed answering calls....for real)

Thoroughly disgusted with this credit union…read more I want my credit union to be a nice safe place to keep my money. Without hassles. If you are the sort that goes regularly to your bank or credit union it still might be. If you are like me and prefer to do as much banking online as possible stay away! They recently redesigned their website. It is now slow and cumbersome. Forget about it on a mobile device unless you have a ton of data and 20 minutes to kill. Their mobile app which is still available for download doesn't work. Beautiful icon however. Failure rate, high. Never mind the additional "security" measures they have in place. Be prepared to lower your browser's security settings to accommodate their cookies. I have to get a text message sent to my phone every time I want to do any sort of online banking unless I let them set up shop on my computer. Now the final straw. They are trying to sell you products before they let you log in to your account with NO WAY TO OPT OUT OF OFFERS! My credit union has become a street vendor overnight. To make matters worse they are not even straight forward about it, the questions they demand you answer are demeaning and insulting. ONLINE BANKING FAIL! (Enjoy your wait at the teller)

Having problems with my mobile online account. Went in today at opening to hopefully solve my…read moreissues. Ms K Wakefield listened to my problems & quickly was able to determine the solution. After walking me through the fix she then took the time to let me use my I-pad to log in, set new password, & ensuring everything was working properly. When I left everything I came in for was fixed. That true customer service, all in less than an hour. (Most of that, because I am slow) This is why this is our Credit Union. Staff were still following masking protocol, but were allowing customers to choose if they wanted to remain safe by wearing one.

I needed an account specialist for a few things that I have been dreading to do and putting off…read moresince the beginning of the Covid19 lockdown. My adult daughter came along with me for company as we figured it would be a long event. We waited no more than five minutes after signing in before being welcomed back by Tyler Roth-Murphy. What a friendly, professional and knowledgeable young man! In about 1/2 the time I thought we would be there for, he completed my dreaded tasks, fixed two items that I never would have known to inquire about, and then got several things done in addition for my daughter. Tyler worked fast, made us feel very comfortable there and I was relieved and happy to have all those items correctly taken care of! Lisa

I've generally had good experiences with the tellers at SECU but my recent experience with…read moremanagement has been frustrating. Despite taking every step to ensure I had access to my online accounts, email notifications, and mailed statements, the bank still withdrew money from my account without my authorization. When I reached out for an explanation, the tellers were polite and helpful, but the managers were dismissive and unhelpful. Instead of taking responsibility or offering a reasonable resolution, they seemed more interested in deflecting the issue. I expect better accountability and transparency when it comes to my finances. This experience has made me question whether I can continue trusting this bank with my money. With this said I have moved financial institutions. Proceed with caution. If I had money for them to take out of my account I was not trying to not pay my debt. Shame on you SECU

Great member service, great rates for loans, people helping people motto, what a difference from a…read moretypical Financial Institution. The branch staff work hard to make sure we have what we need. Glad state ECU is in Rio Rancho!!