TL;DR: Got a tire repaired from BCS Tire Pros, got stranded after security lugnut breaks, warranty service says I'm SOL. Out $239.00 from a $11 repair.
Take my experience for what you will, but I wanted to warn people of the hazards of dealing with BCS Tire Pros and their warranty company.
On a Saturday, I went in to BCS Pro Tires with a screw in my tire. They take a look at it, patch and plug the tire and send me on my way $11.00 later. Two hours later, we are smack dab in the middle of the Davy Crockett National Forest on Highway 7 with a blowout on the same tire that was repaired early in the day. We pull over, begin changing the tire and have all of the lugnuts off except the security lugnut, which breaks in half. We attempt to call the warranty service provided by BCS Tire Pros, and they were not open. Long story short, we get a tow truck from Lufkin to take us to Madisonville, as we can get a friend to pick us up and take us home to College Station. Why Lufkin? That's who the Toyota roadside service provider chose. At 9:00pm with two 60+ lb dogs, you aren't picky.
On Monday morning, I call BCS Tire Pros to discuss what happened. They were nice enough and directed me to their warranty company again. The warranty company agreed to pay for $100 of the $250 tow (which is only $4/mile, the national average), which we were pleased enough about. However, they also have a $250 Promise that states "The $250 Promise applies to any valid Tire Pros warranty claim in which the covered vehicle [...]is rendered undrivable as a result of a condition covered under the warranty. In the event that that a covered vehicle becomes disabled and Tire Pros cannot refer the warranty holder to a location less than 25 miles from the location of the disabled vehicle, the warranty holder will be awarded a payment by check of $250."
My argument was that since they were closed and were not able to refer me, we were owed the $250. However, the warranty department stated that they were closed, could not talk to me and thus cannot award me the $250 to cover the tow cost plus the lugnut repair (which cost $89.00. Yes, stupidly expensive but we didn't have much of an option when dropping our car off at 11:00pm on a Saturday.) The warranty department and I went round and round and stuck to their statement, even as I went up to the top of the ladder to discuss the situation. Even though I took the car exactly to the place they would have recommended had the warranty company been open, it didn't matter. They couldn't talk to me while the car was disabled, so they couldn't give me any help. They even openly stated that because they were closed on the weekend, the warranty was void on those days.
I call BCS Tire Pros to let them know we were still out $150 + $89 for a $11 repair. The manager, Thomas, said he would call the owner and get back to us. I had to call the next day for an update, as he never returned my call, and he stated there was nothing they were willing to do for us. I asked if they could give us a discounted price on tires, since we obviously need new ones. He said yes and quoted us a price well above what Discount Tire and Tirerack.com offered. Thomas said taking $200 off of the price would get our specific tires + mounting, etc at a total of $878.14. Discount Tire, with no discounts at all stated the total price would be $858.00. I mentioned this to him at which point his somewhat pleasant demeanor took a sharp turn downward and said "No, that is my price." At this point, I stated we would be taking our business elsewhere and that I could not recommend them to anyone.
Blast me, tell me I'm a moron for driving on a plugged and patched tire, say I'm out to destroy a small business but I will tell you this. I chose BCS Tire Pros because it was a small business. Hindsight being 20/20, I realize we should have probably taken a different car. However, I have never dealt with tires before. I assumed when they said it was fixed, it was fixed and immediately drivable as if nothing had happened. Now I know. Were they obliged to help us out after their warranty failed us? Maybe. But if they were interested in keeping customers, more probably should have been done.
Edited to add that Thomas and his team were nice enough throughout the ordeal. Helpful? Eh... Polite? Yes. read more