Customer beware! I own a 2015 Mercedes and did not want to bring it to a dealer for this very…read morespecific fix. I was referred to Angies; have never been there. They said that they had the equipment to diagnose the issue and that his guy had 45 years of experience I asked what their labor rate was. He refused to provide me with the rate and told me that if I had to ask that I should not be coming there. He then went on to say that he would not work on my car. 45 years of technical experience and ZERO years of customer relations!

after scheduling an appointment in advance And confirming they would provide the requested service,…read more Upon arrival I was told they would not. Followed by a lecture of how people shouldnt attempt to maintenance their own vehicles. I didn't ask for a life lesson I needed professional service which I was denied. Ultimately their loss is anothers gain as I had my vehicle in for service elsewhere the same day. Terrible professionalism and need to learn how to talk to customers and not berate them when they are seeking your business. a very time wasting experience.

We have been going here for probably 15 or 20 years for my wife's car and mine, and in all that…read moretime I don't think I ever had one issue with any service, from oil changes to a pretty major repair on my Jeep. We also bought an older (but nice looking) RAV4 for our daughter as her first car probably 10 years ago from their lot, and she's still driving it with almost 300,000 miles on it. She gets it regularly maintained at this shop and it still looks good! I like going in there, they treat you almost as if you are their friend and it's a real personal touch like in the old days, Andy remembers my name --nobody does that anymore because most people don't seem to care, but they do and it feels good, if I'm being honest. I am surprised to see some people saying it is too expensive and I will probably concede that it is not the bargain basement of car places but neither is the professional level of expertise and what you get for the money. In talking to a coworker of mine in Hampton NH and one of my neighbors about some car issues, they go to the dealerships where they bought their cars and they paid a lot and both had problems with the work, my neighbor always gets a little bit of a rough reception at his car dealership in Peabody and they give him an argument about everything, but that has never been our experience here, not even a hint of any ill treatment, 100% the polar opposite. As I said, we have never felt we overpaid here and have always been satisfied with the repairs. It is hard to find a good mechanic that you trust, and Andy and his wife, who works there also but I believe only a few days a week, are real sweet people and they really love and respect their customers in my opinion. Keep up the good work, guys!

Recently, I had a major car issue which required the vehicle to be towed to the closest shop. That…read morehappened to be State Automotive. Luckily, I came across a place that was honest and incredibly communicative. They were able to remedy the issue within the timeframe they gave and were understanding with my schedule. I can't say enough good things about the work they did and especially Tina at the front desk. Thank you!

Today I had the pleasure of meeting John! I was driving down the highway when my tire split i…read morepulled into the closest gas station and received help from 2 amazing fire fighters who were unable to get my lock lug nut off due to it being stripped . They did not hesitate to call and look further into helping me in my time of need ! They called John to assist them with getting the lock lug nut off. John arrived no more than 10 minutes later to save my day ! He was able to get the lock lug nut off and get my spare tire put on in no time ! When I tried to give this man money for his troubles he wouldn't take it ! Good people still ! I can't thank this man enough for his kindness ! I will certainly be giving this shop my business for my future car needs !

Byfield Auto has retrieved and returned my car, twice: first for an inspection sticker, and, more…read morerecently, to investigate a rattling sound that I had noticed. They checked it out thoroughly, explained what may be happening, offered to take it right back if things get worse, returned it and charged me...nothing. I'd have expected to pay at least for their time, but perhaps I'm just used to the ways of the big, bad city and modern times. These people are SO knowledgeable and SO accommodating, I can hardly believe my great luck to have found them. (They did come highly recommended.) Oh, and did I mention that they had to drive to NBPT? This is small-town, caring business at its very best. I would not hesitate to recommend Byfield Auto!! JoppaMom

Great Service!!!! From out of town and Todd squeezed us in. Fixed my truck in a few hours -…read moreoutstanding. They were recommended by a local girl we know.

Todd and Gray's Garage are my new goto service location. I was referred here by a nearby garage for…read moresuspension work they didn't do and the experience at Gray's was superb. I've done most of my own service DIY for over 50 years as a hobby though occasionally I need help with the big stuff. It's a comfort being able to talk with the owner about the repair and not have to chat through an intermediary. I will definitely be back.

I've trusted my vehicles to this place for almost two decades and have always received top-notch…read moreservice at reasonable prices. JJ is as honest as they come, highly competent, and takes great care of my cars.

Dependable. Knowledgeable. A LOCAL TREASURE. Check this out...My wife and I passed through Ipswich…read morewith our toddler in tow having driven cross country from California to visit my mom in Great Neck. Annoyingly, we'd picked up a nail in a tire while passing though New York and had replaced it, but knew we needed to get all the tires checked before hitting the road back to California. JOHN'S TO THE RESCUE. Not only did John detect the direness of our tire's worn-down state, but he managed to acquire the replacement tires needed at a reasonable price, and squeeze us in to have the car ready the next morning, thus assuring we could get back on the road to California on the safest tires possible and on schedule. John and his wife are generous, professional, and all around lovely people. I wish we had them out here in Los Angeles because I'd take my car there every time. John really provides the kind of personalized service that puts a warm face and a hearty laugh on a small town like Ipswich, MA, and let's his customers drive away feeling safer and happy. A class act. I look forward to returning soon!

They were able to see my dad's older truck within a day. They were able to fix the exhaust system…read moreat a good price. Really clean shop and friendly people.

I'm not local around MA but I personally had the pleasure to meet and speak with Anthony about…read moretaking my car to the next level. He supplied me with everything I needed in a timely manner. My friend had also ordered a project gamma intake manifold for the b58 and had it shipped to CA for his gen2 m340i without any issues. Would definitely recommend anyone who values quality and care on their vehicle.

Nick and his crew are my guys! They treat me very well whenever I come to them. They call me…read morepersonally and let me know what's going on with my car while they work on it. They ask my permission before they do anything. They are always very honest with me and never try scam or upsell me or anything. I trust no one else to fix my car.

If you have become use to being lied to, deceived, and taken advantage do not go to Hathaways…read morebecause that will never happen. Their costs are reasonable, their service is top notch, and they tell me what is an actually wrong with my car and not what is the more expensive option. Oh, and my car is always ready on time or before their promise.

You may have experienced having something happen to your car rendering it undrivable over a…read moreholiday weekend? I left to do a few errands only to have the power steering go on my return trip home. I thought if I phoned AAA they would definitely come and end up towing the car - leaving me stranded and of all times it was the holiday .. So I thought, just try to get home. If it goes completely at least you will be closer. So I proceeded to drive VERY slowly without taking any turns .... Try that sometime! Haha I got back safely but was unsuccessful parking it... Anyone who saw it would definitely think I'd had some type of liquid lunch ... Tuesday morning I phoned the closest repair shop to me - which is Main St Auto..it's very close but with my health being what it is now too far for me to walk. Rami asked if I could get the car there but not to worry - he would help me get back home. How kind is that! With all the muscle I've got I managed to get the into his parking area. He explained he would go over it and call me. He was truthful in that the actual work probably wouldn't be completed the same day... I saw how busy they are and definitely understood. I was just grateful I could get the car there & the opportunity to have what was wrong repaired. And just as he said, he gave me a ride back to where I live..... He phoned later in the day with the diagnosis along with an estimate of the cost. I felt the price quoted was definitely fair. So yesterday late morning he called and said it was all set. Then asked if I needed a ride to pick it up - I did. He was here within 10 minutes with my car. We drove back, settled the bill and I drove back home - steering perfectly. This was an awesome experience! I was a new & desperate customer and Rami was so kind. He definitely went out of his way to help me and the work done so well. From now on I will be bringing my car there for service !!!

It doesn't get easier or better than Rami. So fair and such…read morehard workers. Always does his best to get you back in the road with emergency fixes as well.

I've never been a customer here but my elderly mother was for years. Every time she brought her car…read morein, it came out with a new problem. Doing repairs that are worth more than the car itself aren't worth it. But doing it numerous times? The final straw was the day the vehicle got picked up after another expensive repair and it broke down on the way home. I appreciate you taking advantage of my elderly mother who has cancer. Thank you. And she even defended these people

Every issue that I have had with my 2012 Toyota Camry & daughters 2015 RAV 4 has been expertly…read moreserviced at Phil & Sons. They have an excellent team that listen, solve the problem and have been very simple & clear about what's needed. Many times a simple fix and reasonable cost. Nice to have a business local that takes pride in their work and cares about their customers. They are great & very consistent.