Excel Dental Missouri City could clean your teeth well but it is impossible they could provide more…read morefor you. They will make sure you got pain and they do not qualify for any moderate sedation. You may take your own risk to be there with those unprofessional people. Sedation Options Offered: According to the Excel Dental website, they offer the following anxiety-relief and sedation methods: * Nitrous Oxide (Laughing Gas): A mild, inhaled sedative that helps patients relax while remaining awake. It wears off quickly after the procedure. * Oral Conscious Sedation: A pill taken before the appointment to manage moderate to severe anxiety. * The Wand: A computer-controlled injection system that delivers local anesthesia in a steady, more comfortable flow than traditional needles. Important Note on IV Sedation: Excel Dental does NOT currently list IV sedation (deep sedation). If you require IV sedation, other local providers that explicitly offer it include Missouri City Dentistry and Plantation Dental. Notable complaints from public reviews and consumer platforms include: * Clinical Incidents: One highly detailed complaint from 2024 involved a parent who alleged that a child was "traumatized" during a molar extraction where anesthesia reportedly wore off mid-procedure. * Billing and Financial Disputes: Patients have reported issues with the finance department, specifically regarding the handling of referral credits and unexpected charges for certain procedures. * Prosthetic and Fit Issues: At least one senior patient reported receiving poorly fitted dentures that caused significant pain, followed by dissatisfaction with the office's refusal to provide a refund. * Service Quality: Some reviews highlight "lousy" service for specialized needs like severe underbites or hurried cleanings that felt inadequate. * Operational Concerns: Common minor complaints include long wait times--sometimes exceeding an hour--and administrative errors, such as prescriptions being issued without necessary signatures.

i have never had a doctor, a front desk "manager", the owner lie to my face over and over and over…read moreagain. My daughter has a few cavities and needed to get a couple fillings and some baby crowns (7yr old). first couple of times were fine nothing major but the last visit when she needed a baby crown, they decided to extract the tooth instead. we agreed, and proceeded. they had given her some anesthesia and finished with her fillings first then it was time for the molar extraction. she was squirming when the fillings were getting done, meaning anesthesia was wearing off, which happens. So the doctor pulls out more anesthesia and my daughter sees the big shot and freaks out and says she doesnt want it. doctor puts it away and they (nurse and my husband) are holding her down and the doctor starts to crack and twist ON HER MOLAR, which is 100% intact, as she is now screaming. her eyes are rolling back because shes in pain and hyperventillating. my husband hears her tooth cracking and twisting with my daughter pleading him for help and asks them to stop and maybe give her more anesthesia since IT HAS ALREADY WORN OFF WHEN THEY WERE WORKING ON HER FILLINGS. they get my daughter to calm down and she asks for a few min and says she will take the shot but the front desk manager steps in and says shes shutting it all down. shutting it down? after you have already traumatized my daughter cracking and twisting her molar and couldnt even extract it, SHUT IT DOWN? i came back to meet the owner and the doctor and the front desk manager who were responsible for my daughter that day as, get this. her baby crown fell out. her fillings were cracking and breaking off. i meet the owner as he cracks a joke saying , oh the whole family is here hahahaha! my husband, my sister and i came as they were present the day of the last procedures. i asked my questions and commented my concerns and this is what he said to us. 1. 1st dose of anesthesia was plenty to finish almost 3 hours of work that day (we mentioned our daughter squirming while they were working on her filling so def the doctor and the nurse knew she needed another dose) 2. if the 1st dose was enough why did the doctor get ready for the 2nd shot and only put it away becsuse my daughter refused it? 3. the owner decides to tell me the doctor didnt give the 2nd dose becsuse they didnt want to over dose my daughter. 4. then the owner said they didnt give the 2nd dose becsuse the location where my daughter needed the 2nd dose was more painful than where they put the 1st dose. 5. then the owner told the doctor nurse and manager to leave as i started asking them details becsuse they knew what they did to my daughter that day 6. they gave me a refund for the crap job where the crown fell off and fillings broke off and molar was broken but not extracted leaving my daughter in forever trauma with the dentist. 7. they kept telling me theyre not a pediatric dentist... THEN WHY TAKE MY MONEY, WHY BOOK US AND WHY ADVERTISE IT LIKE YOU DO WHAT YOU DO? you made a big mistake. my daughter is terrified of the dentist thanks to your doctor and nurse trying to pull out her molar with worn off anesthesia. i asked the owner, would you let your daughters go through what mt daughter did and he said no. even as an adult i wont be able to sit through someone with a wrench, twisting and turning my molar and ive given birth twice. so youre telling me my daughter was not cooperative and that was the reason to shut it down? you people are a joke and psychopaths. shes seven. she weighs 49lbs. we had 2 grown ass men holding her down while her eyes were rolling back. i will be reporting a formal complaint. it will br a long fight but dont treat people like were dumb. you know exactly what your staff did and you sitting there keep changing your story and mocking us isnt going to make us go away. you have messed with the wrong family. you have forever traumatized my daughter and i will do everything to make sure this never happens to another child and patient due to yalls incompetence as healthcare workers.

After loosing a bet with my wife, I found myself reluctantly having to go to the Dentist's Office…read more Keep in mind, I have been postponing this for longer than I would like to admit because I have had bad experiences in the past. I was very apprehensive about my visit however the whole experience was nothing short of awesome! Dr. Kurian is extremely nice and knowledgeable and made sure I was comfortable throughout my whole visit. Secretly I loved the fact that they had netflix to entertain me every step of the way while I was getting my procedures done and in the waiting room. If you have not had Gourmet coffee then try the automated machine at MyFamilyDentist and you will be have a great experience. The staff at this location was very nice and treated me well.

Not taking appropriate COVID-19 precautions. I was told ahead of time that all patients are being…read morescreened with a travel/health questionnaire and their temperature taken. However after checking in, being seated in an exam room and my x-rays started none of that was done. I asked the technician if that was supposed to be done and she said yes and went and got the front desk associate to come do those on me. She laughed it off saying sorry she forgot. Their were also too many employees up front just chatting, and other patients being seen at the same time as me. Providers also did not have on N-95 masks. Everyone was very friendly, but I won't be back due to their lax safety precautions. They also just closed for the rest of the month with no explanation, so not sure if it's exposure to Covid related or not.

Made sure to be on time as they will cancel you for being 15 minutes late. But they didn't take me…read moreback until 20 minutes after my scheduled appointment. Was then told I had to wait for the hygienist to finish with prior appointment which was scheduled for the same time as my appointment. I left. Very disappointed. Not the same practice since it's been sold. The front desk could care less.

Dr. Khan is great. The front desk staff can certainly learn more about customer service and try to…read morebe friendly. Sometimes, the simplest things like an initial greeting or just a smile is enough to leave a lasting impression. Unfortunately, the same holds true for the opposite. Every time I walk in, it's always just a "Last name?" and I don't ever recall being told to "have a good day" or even a "thank you" when leaving. I still have yet to hear back on services I inquired about, twice. They either don't want the business, or don't care.

I'm new to Texas and have been dreading finding a dentist due to my oldest's experience we had with…read morea dentist. So I did my research and found Sienna Pediatrics. At our first visit with all 3 of my children I was nervous but after our first office visit I was so relieved. The process between Dr Howe(spell check) and his assistants made my experience as a mother so smooth and relaxed. My children loved it and even after their treatments they absolutely love coming in for their check ups. From having to go thru a very tragic experience to finding a dentist who actually loves what he does and you can see it in how he handles each child and procedure it's the best feeling ever. I've found our dentist I've even updated my insurance it make sure I can have him as our dentist.

Dr. Howe is fantastic and great with kids!!!! He is so patient and kind. My kids have been coming…read moresince they were toddlers. I recommend Dr. Howe to all my friends and colleagues.

My son had a very bad experience at this dentistry. First, he claims it was the most painful…read morecleaning in his life (although he is 19, but he got quite a few of those). Secondly, he was charged for X-rays because the previous one he had less than a year before. I was getting two calls prior to his visit from the dentistry and not one addressed a potential charge, although they had all our insurance information and claim history. I would NOT recommend them from the patient care and billing points of view!

Great care from Dr Bui, the hygienist Ginger, from dear Natalie twins at the front desk ;-), and…read morefrom Anne in appointments. We're new and very happy we found them.

The type of care was excellent! Everyone at Sienna Modern Dentistry is very professional and very…read morecaring. My dentist is Dr. Thompson and she was absolutely phenomenal. She went above and beyond to make sure that my procedure was handled properly. I will always highly recommend Sienna Modern Dentistry and Dr. Thompson.

I went when I had an emergency. They were kind and caring. I was referred to another place to get…read moreactual work done. I was told it would be several thousand dollars and would still have to go back to Sienna to put permanent filling in. I called back to Sienna trying to make a good decision. I was told by the doctor he would finish the filling off with no extra charge. Well there was an extra charge and now my tooth is sitting on the counter. It broke off last night. My anger stems from the fact I could have done an implant for what this cost and now I will have to do that anyway. I understand no one sees the future, but I feel that I was not given good information on which to base my decision on what to do. Mary Metcalfe

Dr. Vo and the Smiles of Riverstone team have provided my family excellent dental care for years…read more Their systems are modern and patient-friendly (like quick xrays and TVs in the ceiling so I can watch sports during a cleaning). Everyone is so kind, and ready to share fun stories about travel adventures. Can't imagine my family having a better dentist!

Friendly staff and they really work to satisfy your dental needs!…read moreState of the art equipment to make the exam and any procedure easier for the patient. I highly recommend Dr. Vo and her team!!

Not happy with their office. Had scheduled an appointment to get dental work. Good thing I called…read morethe day of the appointment and turns out there want any booked for dr Prak. Wish the guy would call me back and inform me that it was cancelled. So after calling in to confirm the appointment, a different receptionist I talked to said she would fax or send an authorization letter to my pcp and would call me back. No call back for 3 business days. I'll be changing dentist. Not sure if they care for their customers.

I've been going to this dentistry for more than 4 yrs now. Since it has changed ownership...the…read moreservice is not the same. I called the office to request an urgent appointment due to unrelieved tooth pain. The response from the receptionist was less than helpful. I was told that my dentist was unavailable and that she was booked up for the day. When I requested to see another dentist in the office I was told that Dr Prak had to approve me being seen by one of her associates. Correct me if I'm wrong but associates usually cover for each other when there is an opening available. At least this has been my experience in the past. I asked the receptionist approximately when can I expect a call to know if "I have permission" to see another dentist. She could not tell me and was the least bit compassionate about my unrelieved pain. Needless to say I will be looking for another dentist who hires professional staff that actually cares about the patients and who trust their associates to see their patients when they can't.

I feel like the office staff came off very rude here the treatment coordinator just assumed I could…read moresign up for a credit card to pay the expenses of dental work. The doctor and dentist hygienist were the only ones to even greet me.

Nice clean organized dental office. Staff is always super friendly that demonstrates caring. Dental…read morehygienist educates me on the best ways to care for my teeth and gums. Both dentists are very kind and detailed oriented. Would definitely recommend this dental office!!!

I went to Dr Alonso last year for dentures. He was going to pull my teeth. They said I refused…read moresedatives,Who does that! I was given just laughing gas which did not help at all. The front office manager quoted me a price then changed it at the end of the treatment. I paid around 10k and did not even received my finished product because I had to pay for more. I went to anther dentist which was much cheaper. I was reading the reviews and it seems the norm is charging the patient more than the price that was stated. I do not know if Dr Alonso knows what is going. I was not even offered any money back and the office manager made me feel it was all my fault.

I and my entire family havee been seeing Dr. Alonso and his staff for about 7 years now. He is…read moregreat with explaining the processes and what to expect. His hygienist are very thorough and gentle especially with teeth sensitivity which unfortunately I have. I highly recommend him and his practice!!!