Excel Dental Missouri City could clean your teeth well but it is impossible they could provide more…read morefor you. They will make sure you got pain and they do not qualify for any moderate sedation. You may take your own risk to be there with those unprofessional people. Sedation Options Offered: According to the Excel Dental website, they offer the following anxiety-relief and sedation methods: * Nitrous Oxide (Laughing Gas): A mild, inhaled sedative that helps patients relax while remaining awake. It wears off quickly after the procedure. * Oral Conscious Sedation: A pill taken before the appointment to manage moderate to severe anxiety. * The Wand: A computer-controlled injection system that delivers local anesthesia in a steady, more comfortable flow than traditional needles. Important Note on IV Sedation: Excel Dental does NOT currently list IV sedation (deep sedation). If you require IV sedation, other local providers that explicitly offer it include Missouri City Dentistry and Plantation Dental. Notable complaints from public reviews and consumer platforms include: * Clinical Incidents: One highly detailed complaint from 2024 involved a parent who alleged that a child was "traumatized" during a molar extraction where anesthesia reportedly wore off mid-procedure. * Billing and Financial Disputes: Patients have reported issues with the finance department, specifically regarding the handling of referral credits and unexpected charges for certain procedures. * Prosthetic and Fit Issues: At least one senior patient reported receiving poorly fitted dentures that caused significant pain, followed by dissatisfaction with the office's refusal to provide a refund. * Service Quality: Some reviews highlight "lousy" service for specialized needs like severe underbites or hurried cleanings that felt inadequate. * Operational Concerns: Common minor complaints include long wait times--sometimes exceeding an hour--and administrative errors, such as prescriptions being issued without necessary signatures.

i have never had a doctor, a front desk "manager", the owner lie to my face over and over and over…read moreagain. My daughter has a few cavities and needed to get a couple fillings and some baby crowns (7yr old). first couple of times were fine nothing major but the last visit when she needed a baby crown, they decided to extract the tooth instead. we agreed, and proceeded. they had given her some anesthesia and finished with her fillings first then it was time for the molar extraction. she was squirming when the fillings were getting done, meaning anesthesia was wearing off, which happens. So the doctor pulls out more anesthesia and my daughter sees the big shot and freaks out and says she doesnt want it. doctor puts it away and they (nurse and my husband) are holding her down and the doctor starts to crack and twist ON HER MOLAR, which is 100% intact, as she is now screaming. her eyes are rolling back because shes in pain and hyperventillating. my husband hears her tooth cracking and twisting with my daughter pleading him for help and asks them to stop and maybe give her more anesthesia since IT HAS ALREADY WORN OFF WHEN THEY WERE WORKING ON HER FILLINGS. they get my daughter to calm down and she asks for a few min and says she will take the shot but the front desk manager steps in and says shes shutting it all down. shutting it down? after you have already traumatized my daughter cracking and twisting her molar and couldnt even extract it, SHUT IT DOWN? i came back to meet the owner and the doctor and the front desk manager who were responsible for my daughter that day as, get this. her baby crown fell out. her fillings were cracking and breaking off. i meet the owner as he cracks a joke saying , oh the whole family is here hahahaha! my husband, my sister and i came as they were present the day of the last procedures. i asked my questions and commented my concerns and this is what he said to us. 1. 1st dose of anesthesia was plenty to finish almost 3 hours of work that day (we mentioned our daughter squirming while they were working on her filling so def the doctor and the nurse knew she needed another dose) 2. if the 1st dose was enough why did the doctor get ready for the 2nd shot and only put it away becsuse my daughter refused it? 3. the owner decides to tell me the doctor didnt give the 2nd dose becsuse they didnt want to over dose my daughter. 4. then the owner said they didnt give the 2nd dose becsuse the location where my daughter needed the 2nd dose was more painful than where they put the 1st dose. 5. then the owner told the doctor nurse and manager to leave as i started asking them details becsuse they knew what they did to my daughter that day 6. they gave me a refund for the crap job where the crown fell off and fillings broke off and molar was broken but not extracted leaving my daughter in forever trauma with the dentist. 7. they kept telling me theyre not a pediatric dentist... THEN WHY TAKE MY MONEY, WHY BOOK US AND WHY ADVERTISE IT LIKE YOU DO WHAT YOU DO? you made a big mistake. my daughter is terrified of the dentist thanks to your doctor and nurse trying to pull out her molar with worn off anesthesia. i asked the owner, would you let your daughters go through what mt daughter did and he said no. even as an adult i wont be able to sit through someone with a wrench, twisting and turning my molar and ive given birth twice. so youre telling me my daughter was not cooperative and that was the reason to shut it down? you people are a joke and psychopaths. shes seven. she weighs 49lbs. we had 2 grown ass men holding her down while her eyes were rolling back. i will be reporting a formal complaint. it will br a long fight but dont treat people like were dumb. you know exactly what your staff did and you sitting there keep changing your story and mocking us isnt going to make us go away. you have messed with the wrong family. you have forever traumatized my daughter and i will do everything to make sure this never happens to another child and patient due to yalls incompetence as healthcare workers.

Made sure to be on time as they will cancel you for being 15 minutes late. But they didn't take me…read moreback until 20 minutes after my scheduled appointment. Was then told I had to wait for the hygienist to finish with prior appointment which was scheduled for the same time as my appointment. I left. Very disappointed. Not the same practice since it's been sold. The front desk could care less.

Dr. Khan is great. The front desk staff can certainly learn more about customer service and try to…read morebe friendly. Sometimes, the simplest things like an initial greeting or just a smile is enough to leave a lasting impression. Unfortunately, the same holds true for the opposite. Every time I walk in, it's always just a "Last name?" and I don't ever recall being told to "have a good day" or even a "thank you" when leaving. I still have yet to hear back on services I inquired about, twice. They either don't want the business, or don't care.

Are you considering taking your child to Dr. John Howe? Please allow me (an adult to tell you about…read moremy experience at Sienna Pediatric Dentistry. Why did I go to a pediatric dentist you ask? I am a big baby. But also because I had a dental emergency and his office was kind enough to see me on short notice - even though I am in my mid-30's. My emergency arose from a 4 year period of neglect. I had a broken crown and quite a few cavities. I was incredibly nervous about the visit. Let's face it - a dental visit can be more intrusive than an entire day spent at you OBGYN's office. With that said, I will share my experience with you since most of his patients can't talk let alone type yet to tell you theirs. I was there for 4.5 hours. Not waiting in the waiting room but actually in the chair getting work done. Yeah, my mouth was not in good shape... That is until Tabitha (the best and MOST THOROUGH dental assistant on the planet) got in there and did her magic. Don't worry, I will be attaching before and after pics (if I can figure out how). They're kind of embarrassing but the difference is night and day! Once Tabitha was finished cleaning my teeth, Dr. Howe stepped in to start the process of repairing my 3 cavities and fitting me for a temporary crown. I have always had sensitive teeth so they numbed me up for my cleaning as well as the dental work itself. I dread those shots... But this time I actually barely knew they were even happening! They numbed my gums prior to the injections which made it go by without a hitch, a scream, cry or even a whimper Plus Dr. Howe has a very soft touch and in general just put me at ease during the whole process. I was also able to get caught up on my Pixar animated films, which played on the ceiling during my appointment - I recommend "The Good Dinosaur". Out of 5 stars, I give this dental office and experience 6 stars.

I'm new to Texas and have been dreading finding a dentist due to my oldest's experience we had with…read morea dentist. So I did my research and found Sienna Pediatrics. At our first visit with all 3 of my children I was nervous but after our first office visit I was so relieved. The process between Dr Howe(spell check) and his assistants made my experience as a mother so smooth and relaxed. My children loved it and even after their treatments they absolutely love coming in for their check ups. From having to go thru a very tragic experience to finding a dentist who actually loves what he does and you can see it in how he handles each child and procedure it's the best feeling ever. I've found our dentist I've even updated my insurance it make sure I can have him as our dentist.

My son had a very bad experience at this dentistry. First, he claims it was the most painful…read morecleaning in his life (although he is 19, but he got quite a few of those). Secondly, he was charged for X-rays because the previous one he had less than a year before. I was getting two calls prior to his visit from the dentistry and not one addressed a potential charge, although they had all our insurance information and claim history. I would NOT recommend them from the patient care and billing points of view!

Great care from Dr Bui, the hygienist Ginger, from dear Natalie twins at the front desk ;-), and…read morefrom Anne in appointments. We're new and very happy we found them.

Procedure: deep cleaning and replacing a part of a tooth…read more Received X-rays that was done quick and fast then into the room where they worked on my cleaning. My cleaning was done to my liking as they cleaned it in detail and even buffed my teeth. (my last dentist i went to at a different location did not give me a good cleaning) After I got my teeth cleaned i requested if i can get this tooth fixed as a previous doctor who worked on it didn't do a good job and due to the technology they had in the office I was able to do it the same day rather than wait for the mold of the tooth to come a week later. I don't know about you but I am not a fan of coming to the dentist frequently so having it all done in one day is a plus for me. I was given the option to use their one day service of having the mold done or I can choose to wait and have it done then come back. I choose the one day offer and it was the best decision cause now i'm not bothered with food being stuck in between my tooth. Anyhow, needless to say Dr. Cao was awesome along with his dental assistant. It was the best dental service i've received in a long time. The front desk crew were super friendly as well and made the experience even better.

I went when I had an emergency. They were kind and caring. I was referred to another place to get…read moreactual work done. I was told it would be several thousand dollars and would still have to go back to Sienna to put permanent filling in. I called back to Sienna trying to make a good decision. I was told by the doctor he would finish the filling off with no extra charge. Well there was an extra charge and now my tooth is sitting on the counter. It broke off last night. My anger stems from the fact I could have done an implant for what this cost and now I will have to do that anyway. I understand no one sees the future, but I feel that I was not given good information on which to base my decision on what to do. Mary Metcalfe

I came here for an emergency appointment after I chipped my upper right molar. They were able to…read moreschedule me for an appointment right away. The office staff was incredibly friendly and professional when I got there, and I didn't have to wait long before I was escorted back to my room. Dr. Aladin and her dental assistant were some of the nicest dental professionals I've interacted with. They answered all of my questions without judgement and were really great at explaining my options for treatment. At no point did I feel like I was being pressured into doing any particular service, and the dental assistant went through each service line by line and then asked me which services I wanted performed. The pricing was very competitive. My copays for my services were very reasonable. I will definitely be going back for my next exam.

Great dentist and staff . I came for an emergency for my premolar. They make me comfortable and…read morerelax. The dentist did my root canal in the same day and I got release my pain .. I recommended BD Dental for all my friends and families.. thanks for them ..

Dr. Vo and the Smiles of Riverstone team have provided my family excellent dental care for years…read more Their systems are modern and patient-friendly (like quick xrays and TVs in the ceiling so I can watch sports during a cleaning). Everyone is so kind, and ready to share fun stories about travel adventures. Can't imagine my family having a better dentist!

Friendly staff and they really work to satisfy your dental needs!…read moreState of the art equipment to make the exam and any procedure easier for the patient. I highly recommend Dr. Vo and her team!!

Not happy with their office. Had scheduled an appointment to get dental work. Good thing I called…read morethe day of the appointment and turns out there want any booked for dr Prak. Wish the guy would call me back and inform me that it was cancelled. So after calling in to confirm the appointment, a different receptionist I talked to said she would fax or send an authorization letter to my pcp and would call me back. No call back for 3 business days. I'll be changing dentist. Not sure if they care for their customers.

I've been going to this dentistry for more than 4 yrs now. Since it has changed ownership...the…read moreservice is not the same. I called the office to request an urgent appointment due to unrelieved tooth pain. The response from the receptionist was less than helpful. I was told that my dentist was unavailable and that she was booked up for the day. When I requested to see another dentist in the office I was told that Dr Prak had to approve me being seen by one of her associates. Correct me if I'm wrong but associates usually cover for each other when there is an opening available. At least this has been my experience in the past. I asked the receptionist approximately when can I expect a call to know if "I have permission" to see another dentist. She could not tell me and was the least bit compassionate about my unrelieved pain. Needless to say I will be looking for another dentist who hires professional staff that actually cares about the patients and who trust their associates to see their patients when they can't.

I've had multiple really great experiences with Dr. Patel and everyone at Floss Dental in Sugar…read moreLand. The staff is always friendly and professional, and I've found their prices to be very reasonable. Dr. Patel has taken great care of me and both of my children. One thing I really appreciate is that he's always available if something comes up, even after hours, and provides his cell number for emergencies. That kind of personal care really means a lot. Both of my kids are also currently doing Candid corrective aligners, and Dr. Patel has been great throughout the process. He takes the time to explain things and makes sure everything is going well. Overall, we've been very happy with our experience at Floss Dental and would definitely recommend Dr. Patel and his team!

I feel like the office staff came off very rude here the treatment coordinator just assumed I could…read moresign up for a credit card to pay the expenses of dental work. The doctor and dentist hygienist were the only ones to even greet me.

Dr. Lee and his staff are amazing, they truly care about their patients! It is rare to find a…read moredoctor that cares more about the patient than about making a profit. I was in a palate expander and had 2 phases of braces as a kid, totaling about 8 years I visited Dr. Lee in his office! He is very skilled, knowledgeable, gentle, and intentional about knowing his patients. I would never recommend anyone other than him!

Dr. Lee and his staff are amazing! Very caring, humble, and skilled, truly a rare find! I was in…read morebraces for 6 years and they were consistently wonderful. Great with kids, special needs included. Offered understandable explanations about treatment plans. Even the waiting room is calm and inviting. *Dr. Lee uses his Weds. mornings to exclusively treat patients born with a cleft lip/palate--people for whom expert care is few and far between and who often travel multiple states to receive LFO's care!