My FIL and I both needed new batteries and I needed a new screen protector. They were great!…read moreEverything was ready as promised and reasonably priced. Only challenge was locating it as they have several businesses working out of the same small office.

I don't always write reviews, but based on the great service I got from the folks at Vermont Phone…read moreRepair I felt the need to. First off I'm a bit older so finding a shop who is good enough to handle my tech and me is always great. I was sold a Samsung S23 Ultra from the verizon store a few months back and since it's all glass inevitably it will break. Fast forward to a few days ago, the phone slipped out of my hands and hit the pavement and cracked the big front screen and was flashing white lines at me. I looked up where to get a phone fixed and the young lad answered and told me they could have it done same day. I got into my car and left my phone with them within 2 hours the phone was fixed and looked like new. The newer models cost a bit to fix but is well worth supporting local business. Since it was so easy I'll be back for any other phone repairs or electronics. A+

Came in with a cracked screen and a frowny face and left with a like new phone and a smile. The…read morewhole process took ten minutes. Because mine was an SE the repair was a little more so be sure to check prices online (which are accurate) There is a yelp check-in coupon so don't forget that as they did not bring it up in initial quote. There was a dog named Holly who accepted my scratches the entire time and then brought her stuffed animal from the other room to show me. I miss you Holly. I really liked your stuffed animal.

We sent in an electronic device and they said they could fix it--that they did these all the time…read more Well, two trips there, almost $200 and it still didn't work. I suggested that it was probably a connector and just needed a wire soldered in. They apparently were offended that a mere mortal would suggest anything and they ghosted me. Left with no alternative, I ordered a micro soldering gun from amazon and wired in a plug to be able to charge the unit. Its been working like a charm, now almost 5 months of regular use without issues. Its one thing to be arrogant, its one thing to be stupid. but to be arrogant and stupid?

Hostile Management - Disrespectful to Disabled Veterans and the elderly…read more I have lived in Burlington for more than 20 years and have shopped at this store for that long, but I will never step foot in this Staples again. I was treated with utter contempt by the Assistant Manager, Philip Bosley. After a simple shipping error, he began yelling at me and calling me names like "loser" and an "a-hole" trying to convince me it was my fault for the error when I returned a small box of $300 ink to the store Monday night where they put the Staples shipping label on a box and by Wednesday the same box was sent to my house not to Staples. As a disabled veteran, I don't expect special treatment, but I do expect basic human decency. Instead, I was publicly humiliated when the manager used the store's intercom to announce an "incident" while I was sitting quietly waiting for the police he called. He even gave the police the wrong car's license plate (my neighbor's). If you are a veteran or a senior, be careful at this location. Philip's 23 years at this company have clearly left him with zero customer service skills and a lack of respect for those who served. I'll be taking my business to the Williston store or elsewhere from now on. I even called the next morning and asked to speak to the store manager when Philip said he would call the police again for calling the store and was still yelling at me. I would assume the store manager would be just as rude and diss respectful due to the fact that he never called me about the incident. I also called the so called Staples Office of the President in Kentucky and they said they would do an "investigation" including looking at the stores camera and reviewing the police report because the police report would state what the THREE officers saw when they showed up. I think it takes a month to get a police report so I know for a fact they did neither. And knowing that Staples is a privately owned company based in Massachusetts I found it odd that the so called Staples Office of the "President" was in Kentucky. Also their customer service is based in the Philippines call them at their main phone number 1-800-333-3330 and find out yourselves you do not have to take my word for it. Also I am letting the store know that I am not just "venting" online, but that I am taking formal action. First by posting to the Better Business Bureau, which I told them why is Staples not registered with them like most legitimate businesses are AND I am contacting the Human Rights Commission. In my 20 years living in Burlington, Vermont I notice a blatant diss respect to the military and veterans so I think they need a lesson in respect.

very rude interaction with gray haired guy at Amazon returns. short fuse. I was nothing but patient.read more

Very happy with them! Had my screen replaced it stopped working a week later called them and they…read morefixed it right away no change! Great customer service! Will be using them again!

Hi, I brought my husbands iPad in because the screen was broken and you folks helped me…read moretremendously. You fixed it and I had it back the same day and I am so pleased with the work that you have done and I just wanted to make sure that I gave you an excellent review.

Great business, very helpful. An awesome business that has referred many customers for any repair…read moreservices that they could not handle. This creates a win-win for our customers and our repair shops.

From the owner: Skip the trip to the shop, we come to you! We replace iPhone screens on the spot in our service…read morevehicle and have the phone back to you in under an hour. Call, text, or email us today.

Dear Staples Customer Service, I am writing to formally…read morelodge a complaint about my recent experience at your Williston, VT location. I went to this Staples intending to return an Amazon package via UPS. There is a large sign on the entrance door that clearly states that the store accepts both UPS and USPS returns for Amazon. However, when I asked about it, I was abruptly told that Amazon returns are not accepted there. The employee who spoke to me -- an older man with a beard, who appeared to be training a new associate -- was extremely rude and dismissive. Instead of clarifying the policy in a respectful manner, he impatiently remarked that "if I had paid attention, I would have seen the sign" stating otherwise. The tone and attitude were unprofessional and discourteous, and it was troubling to see that this was the example being set for a new employee. In today's era of internet shopping and package returns, clear communication and respectful customer service are essential. Unfortunately, this experience left me feeling alienated as a customer. The misleading signage compounded by the unacceptable attitude of the employee has made me reluctant to return to this location. I strongly encourage Staples to: Ensure that signage is accurate and not misleading about Amazon return services. Reinforce customer service training, especially for employees who are responsible for training others. I hope that this feedback is taken seriously and acted upon, as no customer should be made to feel dismissed or disrespected when simply trying to use advertised services.

Got yelled at by the manager because apparently they closed while I was shopping. Super…read moreuncomfortable and unprofessional. He claimed I "opened the door" and "if the doors closed we are closed". I was just looking around for supplies I needed and took my time, mind you while they were open. If there was any sort of announcement they were closing soon I would have left sooner. Maybe don't yell at customers for not realizing the store closed while they were shopping. Not coming here again, be more professional.