Excellent customer service. Replaced iPhone battery that they stocked and only charged me $129.00…read morewith a 30 day warranty within 1 hour. Very pleased with all of the above.

Quick and expert service. They fixed my phone and it didn't cost much! Total life saver!read more

My FIL and I both needed new batteries and I needed a new screen protector. They were great!…read moreEverything was ready as promised and reasonably priced. Only challenge was locating it as they have several businesses working out of the same small office.

I don't always write reviews, but based on the great service I got from the folks at Vermont Phone…read moreRepair I felt the need to. First off I'm a bit older so finding a shop who is good enough to handle my tech and me is always great. I was sold a Samsung S23 Ultra from the verizon store a few months back and since it's all glass inevitably it will break. Fast forward to a few days ago, the phone slipped out of my hands and hit the pavement and cracked the big front screen and was flashing white lines at me. I looked up where to get a phone fixed and the young lad answered and told me they could have it done same day. I got into my car and left my phone with them within 2 hours the phone was fixed and looked like new. The newer models cost a bit to fix but is well worth supporting local business. Since it was so easy I'll be back for any other phone repairs or electronics. A+

A year later and the battery they replaced in my iPhone is still not recognized. I was told it…read morewould be, just took time. Never use them again. Paid iPhone price for not iPhone battery.

I'm a photographer. I had a SeaGate HDD with nearly all of my RAW files from the past few years (my…read morefault for not practicing best backup practices. 3-2-1. Etc.). Unfortunately, I dropped this HDD about 2.5ft onto the carpet while it was transferring. Locked up, wouldn't show up on PC when I tried pluggin' it back in. Stuck R/W arm, I believe. Brought it to Wires, inquired about data recovery. Was told it was a $65 deposit/$200 fee (so $65 now, $135 upon completion). They had it for a couple of days, then called and said "Sorry. We can't get it to work. But we could possibly send it out of state for a more comprehensive approach; at your (great) expense." (Not like, "we tried XTZ and failed", or "Looks like the platen was damaged; sorry your files are gone for good"... No explaination of what they even tried aside from plugging it into their own computer. Which, I already told them it was unresponsive to normal use.) When I opted to pick it back up; it was still in the packaging I had dropped it off in. No notes or anything on what approach/methods they even tried, if any. They only charged me the deposit. But... All in all I kind of get the impression they didn't really do anything, and were more inclined to suggest sending it offsite for a much larger fee. (This is just a hunch I have; there's no way to know for certain.) They were nice. But ultimately; they were completely unhelpful.

Very happy with them! Had my screen replaced it stopped working a week later called them and they…read morefixed it right away no change! Great customer service! Will be using them again!

Hi, I brought my husbands iPad in because the screen was broken and you folks helped me…read moretremendously. You fixed it and I had it back the same day and I am so pleased with the work that you have done and I just wanted to make sure that I gave you an excellent review.

I purchased a laptop yesterday and I was so pleased with the customer service at this Staples…read more Matt helped me to research what type of laptop was right for me and was very honest and open about the different brands. He helped me find a laptop that was in stock and was super professional during the whole experience. I never write reviews, but his helpfulness was way above and beyond. I will be purchasing other electronics from this Staples in the future. Thanks Matt!

Hostile Management - Disrespectful to Disabled Veterans and the elderly…read more I have lived in Burlington for more than 20 years and have shopped at this store for that long, but I will never step foot in this Staples again. I was treated with utter contempt by the Assistant Manager, Philip Bosley. After a simple shipping error, he began yelling at me and calling me names like "loser" and an "a-hole" trying to convince me it was my fault for the error when I returned a small box of $300 ink to the store Monday night where they put the Staples shipping label on a box and by Wednesday the same box was sent to my house not to Staples. As a disabled veteran, I don't expect special treatment, but I do expect basic human decency. Instead, I was publicly humiliated when the manager used the store's intercom to announce an "incident" while I was sitting quietly waiting for the police he called. He even gave the police the wrong car's license plate (my neighbor's). If you are a veteran or a senior, be careful at this location. Philip's 23 years at this company have clearly left him with zero customer service skills and a lack of respect for those who served. I'll be taking my business to the Williston store or elsewhere from now on. I even called the next morning and asked to speak to the store manager when Philip said he would call the police again for calling the store and was still yelling at me. I would assume the store manager would be just as rude and diss respectful due to the fact that he never called me about the incident. I also called the so called Staples Office of the President in Kentucky and they said they would do an "investigation" including looking at the stores camera and reviewing the police report because the police report would state what the THREE officers saw when they showed up. I think it takes a month to get a police report so I know for a fact they did neither. And knowing that Staples is a privately owned company based in Massachusetts I found it odd that the so called Staples Office of the "President" was in Kentucky. Also their customer service is based in the Philippines call them at their main phone number 1-800-333-3330 and find out yourselves you do not have to take my word for it. Also I am letting the store know that I am not just "venting" online, but that I am taking formal action. First by posting to the Better Business Bureau, which I told them why is Staples not registered with them like most legitimate businesses are AND I am contacting the Human Rights Commission. In my 20 years living in Burlington, Vermont I notice a blatant diss respect to the military and veterans so I think they need a lesson in respect.

Yulia was a lifesaver. She helped me at end of night when she was about to close. She was able to…read morefind a solution for me and I am eternally grateful for her staying beyond closing to help me with my problem. I would without hesitation recommend this business and Yulia for your phone repair needs.

They fixed my phone screen but the charging port stopped working. They refused to give me a refund…read moreor fix the charging port. Wtf. Stay away from this place

Great business, very helpful. An awesome business that has referred many customers for any repair…read moreservices that they could not handle. This creates a win-win for our customers and our repair shops.

From the owner: Skip the trip to the shop, we come to you! We replace iPhone screens on the spot in our service…read morevehicle and have the phone back to you in under an hour. Call, text, or email us today.

A great local resource! Fast return on work and excellent quality.read more