Hostile Management - Disrespectful to Disabled Veterans and the elderly. I have lived in Burlington for more than 20 years and have shopped at this store for that long, but I will never step foot in this Staples again. I was treated with utter contempt by the Assistant Manager, Philip Bosley. After a simple shipping error, he began yelling at me and calling me names like "loser" and an "a-hole" trying to convince me it was my fault for the error when I returned a small box of $300 ink to the store Monday night where they put the Staples shipping label on a box and by Wednesday the same box was sent to my house not to Staples. As a disabled veteran, I don't expect special treatment, but I do expect basic human decency. Instead, I was publicly humiliated when the manager used the store's intercom to announce an "incident" while I was sitting quietly waiting for the police he called. He even gave the police the wrong car's license plate (my neighbor's). If you are a veteran or a senior, be careful at this location. Philip's 23 years at this company have clearly left him with zero customer service skills and a lack of respect for those who served. I'll be taking my business to the Williston store or elsewhere from now on. I even called the next morning and asked to speak to the store manager when Philip said he would call the police again for calling the store and was still yelling at me. I would assume the store manager would be just as rude and diss respectful due to the fact that he never called me about the incident. I also called the so called Staples Office of the President in Kentucky and they said they would do an "investigation" including looking at the stores camera and reviewing the police report because the police report would state what the THREE officers saw when they showed up. I think it takes a month to get a police report so I know for a fact they did neither. And knowing that Staples is a privately owned company based in Massachusetts I found it odd that the so called Staples Office of the "President" was in Kentucky. Also their customer service is based in the Philippines call them at their main phone number 1-800-333-3330 and find out yourselves you do not have to take my word for it. Also I am letting the store know that I am not just "venting" online, but that I am taking formal action. First by posting to the Better Business Bureau, which I told them why is Staples not registered with them like most legitimate businesses are AND I am contacting the Human Rights Commission. In my 20 years living in Burlington, Vermont I notice a blatant diss respect to the military and veterans so I think they need a lesson in respect. read more

very rude interaction with gray haired guy at Amazon returns. short fuse. I was nothing but patient.

I have never seen any store not going out of business that was this empty . Whoever is managing this place needs to be replaced as they did not prepare for school starting!!! read more

Staples - Empty shelves everywhere! Not stocked at all - Printing Services Near Me - South Burlington, Vermont

Dear Staples Customer Service, I am writing to formally lodge a complaint about my recent experience at your Williston, VT location. I went to this Staples intending to return an Amazon package via UPS. There is a large sign on the entrance door that clearly states that the store accepts both UPS and USPS returns for Amazon. However, when I asked about it, I was abruptly told that Amazon returns are not accepted there. The employee who spoke to me -- an older man with a beard, who appeared to be training a new associate -- was extremely rude and dismissive. Instead of clarifying the policy in a respectful manner, he impatiently remarked that "if I had paid attention, I would have seen the sign" stating otherwise. The tone and attitude were unprofessional and discourteous, and it was troubling to see that this was the example being set for a new employee. In today's era of internet shopping and package returns, clear communication and respectful customer service are essential. Unfortunately, this experience left me feeling alienated as a customer. The misleading signage compounded by the unacceptable attitude of the employee has made me reluctant to return to this location. I strongly encourage Staples to: Ensure that signage is accurate and not misleading about Amazon return services. Reinforce customer service training, especially for employees who are responsible for training others. I hope that this feedback is taken seriously and acted upon, as no customer should be made to feel dismissed or disrespected when simply trying to use advertised services. read more

Hello I went in about a month ago, because a man I work for thought he needed a new mouse. The man I work for is a retired uvm professor. He opened it and tech support found a problem with the port and it wasn't even the mouse. I get stuck bringing it back because he can't walk. There was an issue when I bought it the cash door wouldn't open automatically so the man used a button underneath the money box to open it .There for I couldn't get a receipt. I tried to explain to the guy working tonight and he pretty much laughed in my face. To humiliate me even more he tells me to put my debit card in the card machine and then canceled the transaction and says the system didn't recognize me and now I need a gift card. I have a screenshot of my transaction, but he didn't car . He made me take a gift card like I stole the mouse or something. read more

Staples - Receipt - Printing Services Near Me - South Burlington, Vermont

Very nice employees which is why I'm giving this 3 stars. 50¢ a page to scan is exorbitant. they said I was supposed to confirm the cost before scanning but it just had a spinning circle before I hit scan. I never saw a price. Then when I selected portrait, bc my docs were in portrait apparently the machine is basically in landscape to begin with. No instructions were there that would have helped me with that. If it hadn't been for nice employees I would have had to pay $70 ($36 with tax each job) to scan twice. Exorbitant. read more

Philip the assistant manager was amazing! Thank you for helping my Dad return his watch that wasn't exactly what he needed. He was courteous, very kind, and helpful going above and beyond to make sure the customers were satisfied! Thank you! read more

Yesterday I was helped by a wonderful employee in the printing department (Dark curly hair--I forgot to ask their name!) who was so helpful and friendly! I came in with a project that ended up needing some troubleshooting to print properly, and they immediately found a perfect and inexpensive solution, and printed it for me unbelievably quickly while I shopped around. Thank you so much! read more

I can remember when the So Burl Staples open for business. You could find anything you wanted concerning office supplies and office equipment. Not anymore! On one of my latest and last disappointing vist for a refill for my day planer there was very little to choose from and very little quantities. But I noticed if you're shopping for toilet paper, paper towels, candy, soap detergent and all other products not related to office supplies your going to be very happy! So, I went home ordered what I wanted from another vendor on line. It shipped the same day with no shipping charges. Lesson learned...... read more

Good place to get your stationary, paper, and electronic supplies. They have a printing center for custom print jobs. Good service and knowledgeable staff. read more

See all

I have given this Staples too many chances. It's convenient, and there aren't so many affordable and nearby places to have things printed. However, the cheap price tags on the printing services are ultimately not worth the time and effort. I first visited this Staples to have formal invitations printed. I will firstly say that their paper selection leaves much to be desired, which is fine, so I ordered specialty paper from another retailer and brought it to Staples for the affordable printing. They misaligned about 10% of the invitations and made up for it by printing them on their lesser-quality paper, leaving me short on invitations that matched my envelopes. The last time I visited Staples, I asked them to print a simple, minimalist business card that I designed on their website for in-store pickup. I picked it up the next day to find that the margins were significantly off, leaving my centered text all the way to one side and creating a very unprofessional looking product. I took them back in and asked them to reprint them. 40 minutes later, I was handed a new box with a sample attached showing centered margins. I got home and examined the cards inside more closely only to find that the first few cards were aligned and the majority were still completely off center. I took them back and they tried printing them a third time. No-go. Some were all the way to the left, some to the right, and a lucky few were actually centered with correctly spaced margins. I will say that the customer service has always been pretty pleasant, but if Staples can't print a simple business card, I'm not really sure I would want to entrust them with bigger jobs. These two experiences, mixed with several others that are too mediocre to mention, puts this place off my radar permanently. read more

I went there to recycle 28 ink cartridges and at the Register they told me I could only recycle 10 each month to get the ink cartridge recycling reward money. So I recycled 10 that day, 10 next month, and 8 the following month. When I called the reward center to ask for my reward they told me I had to purchase 30$ worth of Ink prior to recycling to be eligible. So my 3 trips went to waste. read more

The worst bathroom I have ever been in. Poop on the floor and clogging toilets. Black mildew and mold on the walls near the sink. Broken toilet paper dispenser in the stall. Janky leaking air freshener in the corner. When I spoke to the manager about the state of the bathroom he looked at me like a dear in headlights and never apologized for the condition of the facilities in his store. Truly disappointed. read more

Had a great visit at Staples this morning. Jim in the copy printing area did a fantastic job with my project. I was in and out in 30 minutes. This is a great Staples. read more

I purchased a laptop yesterday and I was so pleased with the customer service at this Staples. Matt helped me to research what type of laptop was right for me and was very honest and open about the different brands. He helped me find a laptop that was in stock and was super professional during the whole experience. I never write reviews, but his helpfulness was way above and beyond. I will be purchasing other electronics from this Staples in the future. Thanks Matt! read more

I am so grateful for this store to be local. To have tech support who knows what they are doing is refreshing. Great floor service and quick to answer questions. read more

I bought a memory card for a digital camera at a Staples in CT and lost the receipt. The card didn't work and Staples in So. Burlington reimbursed my credit card with no problem. I needed a different card and it was difficult to find someone to help me. They didn't have the 2GB SD card I needed for my camera (only a more expensive high speed version). I came home and ordered the card from a different retailer online. read more

If you're used to other Staples locations where you can get anything your heart desires in terms of office supplies, you might be a little surprised when you come here. The place is somewhat unorganized, understaffed and some things are just strangely absent from the inventory. Came here looking for string, which seems pretty basic, but there was none at all. And that's just one of several times I've been underwhelmed by this Staples. But then again, where else are you gonna go? read more

I appreciate the knowledgeable staff. I won't purchase a computer anywhere else. The prices are fair but the service is outstanding. Thank-you for being there! read more

I love Staples, but this location leaves a lot to be desired. It has a smaller selection than other Staples stores and it is always understaffed. Whenever I go in to purchase something, it's always a hassle to track someone down and help me. My intended purchases usually require an associate to get the item since they're locked up (such as Kindle Paperwhite, Kindle Fire HDX, and an external hard drive). I successfully bought the Paperwhite on one occasion after finding someone, but on two separate occasions, I walked out without the HDX or hard drive simply because no one was available to help me. I ended up buying them online. Also, they are lacking in other basic office essentials. Their leather folios were few and far between; I found what I was looking for at the Williston, VT location. I recommend just going there since it has a better selection and far better customer service. read more

I went into this store with a cell phone that was not connecting to the charger. The phone was purchased at another company but that did not stop the associates from helping me! Within less then 10 minutes, they had fixed the phone! THANK YOU!!!! read more

As a disabled senior, I am both disappointed and incensed at my recent experiences at Staples...I just needed a new inexpensive printer...so I purchased a HP printer but it required 3 more trips as I was sold a separate connector for the printer that was apparently packaged wrong and the connector fittings were mispackaged, then when returned and got the correct connector and in attempting to install my printer onto my computer, my computer could not read the enclosed disc for the printer and the HP drivers offered online never downloaded...when I called to speak with the manager, I was told that they could not open a new printer and check to see if it was working without my computer and if they determined the problem was with my computer if I decided to bring it in, they would charge me $159.95 more than twice the cost of the printer. In frustration, I returned the printer, printing cartridge, connector, and square deal warranty because who the heck needs this much frustration? Staples customer service guy told me (they processed my refund in 2 separate transactions) that one refund transaction would be returned to my debit card immediately and I could expect the other in 48-72 hours. Much to my dismay and embarassment, I went to the grocery store as I am on a limited income and discovered that no refund or pending ACH was on my account. I reached out to customer service via email and was told Staples policy was not to process refunds for 10 business days. JEEZ LOUISE PLEASE! So I am still awaiting a refund and have reached out to the Better Business Bureau and my Attorney General's office. Incidentally, when I inquired via email to Staples customer service (Geneva) how to escalate this and for an appropriate phone number or email address to do so...I have yet to receive a response. I will never go to Staples again, the store employees are nice enough but their customer service refund/return policy is horrible. Be Warned.... read more