Alberto was great, made the experience super easy for us as first time riders. Very recommended.read more

I am writing this review without ever renting a jet ski from Falcon. I spoke with Alberto about…read morerenting today. Upon arrival, he was putting two skis in the water. I explained that my friend would be riding with me, so we only needed to rent one ski ($180, 90 min). Alberto responded that he will join. He said during his experience, "three times an officer pulled someone over for speeding in the water." I'm not sure of the relevance, since the jet ski driver would be at fault, but I explained that I won't speed and am careful. I opted not to rent from Falcon. As it happens, I live close by on the Intracoastal and often see jet skis, yet I don't see chaparones. On the way out of the parking lot, I met a guy who rents for $300 for the entire day. All's well that ends well! It's Aberto's business to run as he likes. But he needs to update the website's location address and clearly indicate that Alberto's joining is a package deal!

I can't even give them a star. This is a poorly run and extremely unprofessional company…read more Equipment is poorly maintained and the "guide" left new jet skiers far behind the group. My husband and I stayed with them to make sure they were ok while trying to get to the rest of group. The new jet skiers panicked ended up flipping over and needed help getting back to meeting point. We called for assistance and all the guy was worried about was the jet ski. My husband and I stayed with her until "guide" was called back to where we were. While he brought her back, we were asked to get the rest of the group and bring them back. When we got up to them, 2 more jet skis had technical difficulties and we had to help them back. While the group of young skiers were appreciative of our help and demanded we get our money back the worker reluctantly returned our money and told us that " we didn't have to help the other jet skiers ". Don't patronize with this company. They have no clue on customer service, business management or basic human decency.

STOP! I wouldn't book with them if I were you! These people…read moreare extremely unprofessional! Its insane! We recently purchased a Groupon to ride jet skis at 11:30am on Sunday June 8th 2025, upon arrival we got a text saying that our reservation was pushed back to 12:30. At 12:30 the merchant was still no where to be found, they kept trying to finesse time by telling us "they will arrive in 10minutes" they told us that twice! At 1:20 Stephen (the guy that was finessing time) still didn't show up. We then asked for a refund, Stephen sister in Arizona told us that we would have to contact Groupon for the refund. Mind you, they marked our Groupon voucher as used, when we never got on any jet ski's. Monday we went through Groupon and made the refund request, that the sister told us to do, and she said that they would approve the refund. We have this in TEXT as proof! See attachment for reference. Today is Tuesday, and Groupon has responded saying that the Merchant denied our refund request. We called the Merchant to see why, and Stephen literally said "he doesn't know us", "he doesn't know what we are talking about" and etc. This is very frustrating! They literally STOLE from us! Stay Stay Stay away! From this Shady business!