I do not enjoy being a member of this bank. If I have any…read morebusiness to do, which I try to keep to a minimum, I hope it can be done by calling their 1800/1888 number. Going to the branch is INCREDIBLY FRUSTRATING. No matter how simple or advanced my transaction is, I have NEVER once gotten taken care of in less than 40 minutes. Often its about 1.5 hours. Seriously, there is a staffing problem at the branch. I do the photo scan method of my checks to make deposits, use square to have electronic payments go into my account there, and I pay my cc bill online by loggin in. I seriously dread and try to avoid any in person banking needs because it is so frustrating to have to wait so long for assistance.

I have been a member of Navy Federal Credit Union for 10+ years. I have both personal and business…read moreaccounts here, at this branch. This branch is poorly managed because there is always 6+ people in line inside and they only use one of the drive-through's available and it's always backed up too. if you are going at lunch, forget it, it will cost you at least an hour because there is usually only one teller. Any other time of day minimum 30+ minutes to make a simple deposit or withdrawal . I am currently looking at relocating all of my accounts.

Truly a PHENOMENAL company to work with!…read more Was in the market to purchase a new property . I was referred to Prime Lending as a financial institution to compare loan rates. To my surprise they beat out other companies. I initially contacted Shannon but end up working and communicating the majority of my loan process with Wendy Kotowske. She was phenomenal through the whole experience. At no time did I wonder what was next or really had any questions because she stayed abreast of many questions I might of had. Her communication and professionalism was tip top and in the end of it all, her sincere care for my patronage was apparent. This is not my first time buying a home but this is the most memorable and heartfelt one in part due to Wendy and team at Prime Lending. I HIGHLY recommend them if you want a transparent, seamless, and heartfelt experience .

I waited until the last second as usual because I was dreading trying to find new car insurance…read moresince moving from Montana. I contacted Acceptance first because of their customer reviews online. I called and spoke with Nyra. After no more than 5 minutes on the phone, she said she'd have something for me within the hour. She called me back 3 minutes later with a quote!!!! The entire transaction took less than 20 minutes, start to finish, from the comfort of my home and I'm now set up with Florida car insurance at an amazing rate, insurance cards in hand!!! I didn't realize customer service like this existed anymore. I'm forever grateful to Nyra and Acceptance insurance for making this such an unbelievably easy task and such a pleasant "welcome to Florida" experience! Thank you!!!

What an amazing experience with Nyra here at the Milton location. We originally purchased insurance…read morevia online through the Acceptance website and needed to update certain information. Instead of calling a phone representative, we chose to go straight to the source in a Milton location and had the wonderful opportunity to meet Nyra. She was genuinely helpful along with having such a great personality and demeanor. Nyra assisted us and went above and beyond for our needs. I would and will recommend this company and location to all of our friends. Thank you Nyra for being so amazing.

I have been a credit union member for almost 30 years and have had extremely good service over the…read moreyears. Most recently I emailed Emily Baney at the branch on Hwy 90 in Milton and within an hour, had paperwork ready for me to sign. If you want personal assistance locally, then Santa Rosa County Federal Credit Union is your place to do your banking business.

This post is from an experienced homebuyer with 10 DoD PCS's…read more If you don't mind your realtor using your closing funds as a give-away to his business partners/friends, then by all means. Bought a home through a DoD move thru these guys. Showing and negotiations went fine, and we ended up with a beautiful home BUT....as we closed, this broker made it sound like FL law stipulates the seller picked the closing company. Found out world Impact actually picked it and when confronted, acted like I could do nothing about it. Surprise, surprise... the closing was with the Title Company of the broker's tennis buddy. Ignoring my repeated requests, waited until 4 days until closing to show me the settlement sheet and I found it was padded with ~$20k of closing fees (~1/3 of my down payment) including ~$5k for the title company (his tennis buddy) and a ~$500 charge for a home warranty--Old Republic (his best friend heads up THAT business in FL--don't bother contacting--they won't respond) --that I never asked for. My mortgage broker was shocked at the closing fees but I was told by World Impact "we can remove some of these fees on the settlement sheet but it will put your closing off by 30 days, and the seller will move on to next." To me, that amounts to extortion. FINALLY, when I ran into undisclosed issues with my home, I was told to contact a lawyer. I mean, WHY EVEN HAVE A BUYERS BROKER? Save yourself the 3% and unnecessary closing costs you'll find on your settlement sheet. .

Tracy Steely was our agent on the purchase of our home in Santa Rosa Beach. We found the house…read moreonline and trusted her to handle the negotiations for us until we relocated from Colorado to Florida. I didn't feel Tracy fought for the best deal. Our lender had to ask her for necessary documents multiple times. Once we arrived in Florida, we walked the build site and were disappointed by a few things that we felt Tracy should have relayed. In the end, we never met Tracy. She failed to send necessary documents in a timely manner (without multiple prompts) to our lender and the builder's agent. She didn't show up at the closing. She didn't welcome us to our new home. She didn't even send a thank you card. We call her the ghost agent. She never materialized (though she did cash her check). **The builders agent, Randy Rintala, was fantastic and went way way beyond his scope of duties to help us settle into our new home. I highly recommend Randy.