As a full-time Realtor, I only work with the best -- and Sue Botelho is my #1 lender, hands down. She is an absolute powerhouse! Sue gets deals done that others say aren't possible. Her experience, drive, and commitment to her clients are truly unmatched. If you're looking to get it done, this woman is a team player through and through. She communicates, collaborates, and hustles every step of the way. If Sue can't make it happen, I promise you -- the issue isn't on her end. I will always recommend Sue Botelho clients, colleagues, and anyone serious about closing a deal with confidence. She's simply the best in the business! read more

Waterstone was Fantastic in helping me secure my first home purchase! I was a single mom! Sue Botelho explained everything and made the process seem simple! I then began buying investment homes with her help! Sue and Waterstone Are Amazing ! read more

I was referred to SB by an acquaintance. She seemed really busy and it was hard to connect. When we did speak, she was kind of short with me. She's not the kind of person I would go into a long transaction with. When I'm buying a home, I need a nice and competent person helping me. It can't be 1 or the other. I didn't give her a chance to really show competency, but I did find out if she's nice. read more

I had the pleasure of working with Sue Botelho and I cant say enough about her expertise. Sue guided me through the initial consultation and the best option for me to finance my home. From day one, Sue assured me that this would go smoothly and it did! I was kept informed throughout my entire lending process and I was truly thankful. I highly recommend Sue and her entire team. read more

I am very happy with the ultimate loan; however, the process was just horrible. I worked in the mortgage industry for over thirty years and I can honestly say that Sue and her team did not have a handle on the loan terms or, most importantly, how to communicate with the client (me). This loan was for a vacation rental property with 1031 exchange money and a LLC borrower. I do not know how well the team would perform on a "plain jane" single family mortgage transaction. read more

Waterstone Mortgage and the team put together there headed up by Sue Botelho are as good as they get. They are knowledgable, have excellent customer service skills, and wonderful follow up. They have taken new buyers not quite ready to buy and worked with them until they were ready to buy. They can walk the client through the mortgage process from beginning to end to a successful closing. I can highly recommend Waterston Mortgage Corporation. Warmly yours, Kelly Klein, Broker Lifeguard Real Estate, Inc. read more

This is the second home we've purchased using Waterstone and there is a reason. Even after we moved across the country, we still called them back when it came time to move/purchase again. Sue and staff are excellent and if we ever purchase another home, we will be back. They seamlessly helped us through the process despite our six-hour time difference. It's great working with people who know who you are when you call and just how to help you. read more

I have worked with Sue and her team at Waterstone Mortgage for several years. Communication is priority ONE, always available on weekends, Gives back to the community, always full of knowledge and will go the extra mile for any buyer. read more

I am a real estate agent in Fort Walton Beach. My buyers went with Sue at Waterstone and I was very impressed. Sue went out of her way to give my buyers more than she had even promised. I will definitely recommend her again. read more

Sue and her team are fantastic! She never backs down from a challenge. She goes over and above at all times to help her clients. If she can not do the loan she will be honest and help you figure out how to make it work if possible. Always upbeat and positive. read more

So far I have nothing but great things to say about Waterstone. Becky Duncan and Beth Bowden have done a fantastic job of moving me through the mortgage process. I would recommend them to anyone looking for a mortgage with great customer service. I especially appreciate the fact that they are experts at handling VA Loans for old vets like me.. Having MS makes it a little hard for me to get my stuff together, but they are really making things easy for me. read more

Excellent service!!! will use and recommend Sue and her team to all my clients in the future!

As a first time home buyer me and my husband had no idea what to expect. But sue and her team responded to any question imediatly, and walked us through step by step to the point we never had any doubts or second thoughts would highly recomend if your looking for a perfessional and pain free experiance read more

The Waterstone Mortgage team was extremely helpful and attentive throughout the entire first time home buyer experience. The knowledge of the team was superb. I would recommend them to anyone who wants excellent service and complete professionalism. read more