I found out about Beach CC through my primary care physician, via Sentera Health. Yes. the intake process--phone interview for 5 minutes and documentation to complete---was tiem consyuming. But my takeaway after one session is that this a counseling center that takes care of you. read more

Desk staff is horrific!! Can't ever get a hold of your doctor. The message to me was just try to be "extra nice" to them! Multiple urine samples with PII, license and insurance documents left in bathroom. When you submit a urine sample there is just shoulder shrugging of when you will receive results meanwhile you are just on standby waiting for your prescription because the care is ZERO! Horrible! They count on the fact that you need them, they don't need you! Don't waste your time! read more

Report this practice to the BBB if you have had issues. I will be reporting additional issues as they arise. These standards are unacceptable for a medical practice. If I could give ZERO as a rating I would. I have formally reported this business to the BBB. They are unsanitary, allow other patient's samples to remain in the restrooms for who knows how long as other patients walk in, see the sample along with your PII/PHI. This is a security risk as well. The front desk personnel are atrocious and you will not be able to reach your prescriber. When you leave messages with the front desk, you have a 25% chance that you may reach your doctor. Doctor either doesn't get the messages or doesn't return your calls. This is a MEDICAL facility. Your information, PII, and PHI should be protected. Especially from an auditors standpoint, and this will also be reported. Unsanitary, security risk, and absolutely abhorrent staff. Definitely do not go here. read more

DO NOT let this provider keep a saved form of payment on file. They've erroneously charged my card, several times and they will continue to blame the fact that they inadequately confirmed your benefits. You then get to wait a week for a refund. Find a different provider, this isn't the one if you don't like people stealing your money. read more

This place is horrible. They gave me the boot without any meds left and I've been without them for almost a month now cause the new place I have to go to is taking their sweet time to get me in. The "official" reason I was given for my termination of care was insurance issues, but when I had Aetna on the phone with the representative ready to help me get said issue sorta out, Leila, hung up on us without explaining. I called back and she stated that they are not interested in accepting me back. Personally, based on conversations I've overheard from receptionist, I think they just don't want to deal with a homosexual man as a client. Why else refuse to work with the insurance representative to get payment you're rightfully entitled too. Especially when these meds affect my livelihood. They're completely okay throwing me out without my meds when I was suicidal. read more

I finally decided to seek help for ppd/anxiety after struggling for almost a year. I really liked my counselor. Unfortunately the girl at the front desk completely turned me off from ever wanting to go back to this practice. It is evident she hates her job and I felt like a burden whenever I came in. I work in health care and first impressions matter. I can't imagine having that kind of attitude with patients. read more

Absolutely terrible experience! I was going this practice for a few months and was displeased from the start. I have special needs, including a speech impediment and cerebral palsy, and was told I could fill out paperwork in person, only to be told upon arrival that it had to be done electronically, which I had already explained I couldn't do. After months of poor communication, they suddenly informed me that they could no longer see me due to my new insurance, despite no previous issues and without any warning. Their lack of notice, threats to cancel appointments without prompt responses, and difficulty in reaching them by phone are outrageous. They often sent email links to avoid talking over the phone, and virtual appointments were handled in a confusing and dysfunctional manner. Customer service was among the worst I've ever experienced. When I needed to reach my doctor urgently, they ignored my requests, hung up on me twice, and even grew impatient with my speech impediment--unbelievable for a therapeutic practice! They charged me $60 for a medication change without informing me, and my original doctor left without notice. I later discovered they lied about my doctor's availability and seemed to ignore patients they didn't want to deal with. I'm relieved I left and found a better practice, but it's shocking how they treat people, especially those with disabilities. I've noticed many similar complaints online, and I'm appalled they're still in business. Annie, the person in charge, needs to address these issues instead of blaming others. The way your staff treats people is unacceptable, and I hope your business goes under. I've shared my experience with other practices and will continue to monitor your business. Shame on you and your entire staff. read more

I have a 13-year-old son who needed to start therapy. In my opinion. It was an emergency case. I waited three weeks for the appointment which they canceled the morning of stating the provider had an emergency. It was rescheduled three weeks later and canceled again the day before stating the provider had emergency. Tried to get it rescheduled, and, they want me to wait another three weeks. This is un acceptable and not helping my son situation at all. I am going to find an entirely new practice because I don't trust BEACH counseling at this point. read more

office experience is -1000. one lady is fantstic, so sweet and helpful but somehow I NEVER get her to answer my calls. the lady who is is disgustingly rude and disrespectful and flat out USELESS. I've been told many times she'll "email my dr" only to finally get an appt and find out literally no information was passed on. and I'm on my fiancée paperwork to do the same for her and this lady is even worse when I say I'm calling on behalf of my fiancée. and on top of that her dr tries to force a diagnoses on my partner that she doesn't and has never had. dr heather likes to try to trick everyone into thinking they are bipolar despite having absolutely no signs of bipolar. between myself, my partner AND family members who we found out saw her previously she tried to force us to believe we're bipolar. I also previously had a coincided there to deal with my issues and they randomly decided they didn't take my insurance anymore. I spent about a year going to two therapists there along side an med mgmt Specalist and took a small break from therapy and came back to them refusing to see me. DO NOT GO HERE read more

The office is unreliable and disrespectful. I called today about an issue that they made.. A representative from that office got on the phone and tried to talk to me like I was their child. The level of disrespect when I called them on their , attitude is next level. Don't waste your money here.You can find a shitty office anywhere don't choose this one read more

I went to BCC trying to find help have been seeing someone for 27 years now. I was told that they could not help me out with my problem and needed Inpatient help. That made me feel afraid. Did not check on me after they put me on new meds. I ended up with TD. From it. Never again then they cut me off. BYE FOR NOTHING NO HELP AT ALL HEATHER AND SO RUDE... I would not send my ex here.. read more

Very disappointed. I have been using this office and various providers for years. The office staff is always very abrupt and dismissive. I have been trying to get them to renew my Rx for 2 weeks. They do not care that you have completely run out of a medication, paid all your bills and continually do everything they ask. If you need help, they refuse to do anything. I have been told "I will send your provider a message" 5 times in 2 weeks. The customer service is terrible. My provider only works on telehealth now and cannot be reached any other way but through the front desk staff. This single point failure is unprofessional and ethically unacceptable. read more

Such a shame, it is so difficult to even get a new patient appointment it was beyond ridiculous. 12 pages of documents to fill out on line and then you have to upload your driver license and insurance card. If you don't have a scanner you can run it by their office and then they will call you for an appointment. I was not in distress but wanted to reengage with a therapist. Not to far from home and insurance accepted. The process was so stupid ridiculous that if you were someone who needed to be seen in a decent timeframe you would be so frustrated with the online "onboarding" you would need a therapist. read more

Very professional, helpful and courteous staff. I really appreciated the intake paperwork. Office policies were very clearly explained. I also appreciated that the paperwork asked a lot about the issues and was very thorough. read more

Great service and wonderful employees, kind people who are willing to go the extra mile for you

If you missed your appointment once you will be told that they will not reschedule you period. In other words, they don't need you as a customer. This was our first appointment, for some reason we thought the appointment was at one but in reality it was at noon, OK our mistake, we called within the hour and we where told that their policy is "If you missed your appointment we will not reschedule you with our office again". Now we have to look for another Dr. and wait another lengthy schedule. So much empathy for your customers, specially during these difficult times. I would give you no stars if I could. You are to valuable to take your business to someone who don't give a squat about your health. read more

As a physician, I am appalled at the lack of professionalism of the staff. The reception/front desk staff is extremely rude. It's really a shame that they give the impression that they do not care to treat patients at all. I hope that the clinical providers are aware how their patients are being treated. read more

Thank you Beach Counseling Center for the fast appointment. You guy's really rock! My experience has been great! Dr. Annie, and all staff has truly been nice & welcoming. What a great receptionist & staff you have. read more

I've been seeing Dr. Annie and Lindsey for last 5 months and both have been very understanding and caring when needed it most. I love how they are open on Saturdays, because I work throughout the week. read more

I was hoping to have testing and therapy done for my daughter. No reason given for why the test could not be given. Every week we went the test was put of for the next week, then the next week and this went on for a about a month. Therefore, had to go some where else for testing and therapy. Sadly, a lot of time was wasted here. read more

i have seen several therapists...the first was telling me not do things like get a piercing...not her decision...then she started telling hemo-pathic remedies ...the second one wouldnt listen to my desire to seek a different kind of therapy...telling me it wasnt a good idea and not even listening to what i wanted to do......then they messed up charging my hsa acct and now its locked ...they wont give a refund back to my acct and send me an invoice...they said they dont send invoices....so now my acct is locked i cant meds or see any other docs...they are a mess....its there way or no way...not open to ideas or to try new therapies...she was always late.. read more

My teen daughter and I have both seen Dr. Annie together and separately. We both love her!! She seemed to understand my daughters depression and my anxiety at the first appointment. After just a few sessions my anxiety was noticeably less intrusive and my daughter had learned some tools to help with her depression. I can't say enough great things about this practice. Everyone is so friendly including the front desk people. I know if I or any one I know needs good counseling this is the place to go in Hampton Roads! read more

I was attempting to get some testing done for my son. Never in a million years did I imagine the way the owner would not only speak to me but discriminate sgainst me. When i spoke to her receptionist the day before 430 roughly they said they would reserve my spot.or lrt me call and pay the following day ( otherwise the slot would be given to another child in need ). When I called at 936 the receptionist had basivally tols me my money was no good and even though I would have my insurance number as of 10/1 that they qould not even book appt- i was ready to pay today as of now so I cod get my child help. Sooner the better. The owner named "Lou" was so rude and discriminatory to me stating i hear you have an issue with our appointment policy. I simply stated no i do not however i am perplexed why my money was good yestwrday and now it os no longer good to you. She basically blamed her receptionist saying she was new. I told her that she should better train her new hires so they have the confidence rven if they do not know. Yiu shouldnt EVER say i do not know to any client customer patient etc. When I told her yhis she said i was insulting her to which I replied im not insulting you im informing you in the future if i you expect me to know my.job at my.place of estsblishment its only right to assume at your place of business. As a family pf a small business owner word of mou tty h is the best form of advertising. I was reffered by childhood friend and not only would I warn parents about taking their children to this estsblishment but be leary of their discriminatory ways. read more

I went for marriage counseling. We went once. She was not helpful at all. It did make me feel better knowing my marriage wasn't the only one suffering from social media but that was it. read more

If I could give this practice zero stars, I would. The front desk makes the first and last impression of a place, and I have had nothing but poor experiences each time I visit this office. I last visited the office on 12/17/18 as a follow up on medication I had been prescribed in August, where a prior authorization was done at that time to get the medication approved from my insurance. I've successfully had it filled each month since then, and my provider decided to increase the dosage, but keep the brand the same. My pharmacy notified me that my insurance required a prior authorization again, and at the end of the week I called back my pharmacy to see if it had been approved, since I ran out of my medicine. The pharmacy informed me that they were waiting for the doctor to fill out the prior authorization paperwork, so I called the office to follow up. I spoke with the receptionist, and she told me they would have to call me back. I called back again a couple days later, and same response, and then the office manager called me back from her personal cell phone to tell me she was looking into it from home, but nothing more that she could do until Friday (12/28/18). So I called again this morning to follow up and see if there was anything else that I could do to help expedite the process, only to be cut off mid-sentence by the receptionist telling me that they were busy seeing patients today. I am a patient, who has been without my medication for 11 days now. I work in healthcare as well, and the patient care at this practice is an absolute joke. Don't waste your time visiting this practice, until the providers realize they need a new front desk staff and office manager. Go visit a place that actually cares! read more

This is the best kept secret in Virginia Beach. The staff is friendly and very helpful. They made sure I got an appointment quickly. My teenage daughter looks forward to going every week. read more

I wish I could give 0 stars. The absolute WORST and most UNPROFESSIONAL people I have ever dealt with. Cancelled appointments on me multiple times. Called one hour before a scheduled appointment to tell me that they took my nephew off the books because I didn't confirm an appointment. I sent the owner text messages PROVING I confirmed the appt and she called back to apologize. I decided to go with another company. The owner LIED to my nephews GAL about me cancelling appointments and never sending her the text messages. The counselor, Michelle Hobson, was terrible. Just did not do her job well. After months with my nephew, she couldn't get him to open up. She should find another field of work. This counseling was court appointed and they lied to everyone, which could have dramatic effect on my nephews life. STAY AWAY. DO NOT GO HERE. OH! and their waiting room is smaller than my closet. Literally. read more