Had my eyebrows and ear waxing done and unfortunately I left pretty disappointed. My eyebrows came…read moreout completely mismatched -- one corner was made way too thin while the other stayed noticeably thicker. The ear waxing process was also much more painful than I've experienced before, and during it, wax got into the hair near my ear. After several minutes of trying to remove it with some kind of liquid, the only solution ended up being cutting that piece of hair off because the wax wouldn't come out. Overall, not a good experience and I won't be returning.

I am absolutely furious right now. I have never been this upset about a wax service in my life…read moreuntil today. My regular waxer at a different location called out sick so I had to book last minute at the San Ramon branch. I have avoided this location for a reason because I have had back to back terrible experiences here before. One time I was left waiting almost 40 minutes for my appointment. Another time I walked out with a bunch of hair left behind. Today I booked with any available specialist and ended up with Sarah. She was nice and talkative, but the second she started applying the wax I could tell she had no idea what she was doing. Every experienced waxer I have been to applies wax in one smooth direction. Sarah was going back and forth like she was mixing some kind of potion. She kept wiping the area with a wet wipe before almost every strip which made it impossible for the wax to stick or pull out the hair properly. When she told me she was done I looked at the area and was shocked. There was so much hair left everywhere and the area was messy with stray hairs still stuck to my skin. I asked her to go over it again which she did but the results were just as bad. It still looked unfinished and uneven. I was supposed to get another service but I was so angry I told her I was leaving. I complained to the front desk and they said they would schedule a touch up two hours later. I was already irritated that I had to drive all the way to San Ramon for this disaster and now they expected me to come back. I agreed at first but something came up and I had to call multiple times to try and move it around. I ended up not being able to make it. When I got home hours later I found wax still all over the area she worked on and even on my clothes. I called furious and demanded to be comped for this so-called service. I came in for a clean wax and left with a mess and a worse experience than before. They said a manager would call me within two days. We will see if that even happens. I will never ever come back to this location ever again.

Listen to me, ladies (and some gents)---stop waxing and start sugaring! Waxing burns, you get bad…read moreingrowns, the stubble is terrible! Sugaring doesn't have any of those effects. It's basically a big ball of melted sugar and some lemon juice that gets smoothed on your skin and rolled off. No strips or burning. Jen is great. She asks me about my weekend plans, my family, etc. to distract from the pain (yes it still hurts, but not as bad as waxing, I swear!). She's so fast and doesn't have to go over the same area over and over. She has great hours. She's an independent businesswoman who runs a clean and honest practice. What more do you need?

Jennifer is so amazing! First time getting a Brazilian (and first time trying sugaring in general)…read more She made me feel so comfortable and made the process quick and painless as possible! Very knowledgeable, you can tell she loves what she does. Very clean also. Highly recommend!

Booking the appointment was easy and convenient. I got there a few minutes early and checked in…read more Hayden came to greet me not too long after that and talked about which set I wanted and if I had pictures. Followed her advice and opted out of the anime lashes in lieu of retention. I requested just a natural look for everyday. Hayden delivered! She was super friendly, thorough, detailed, and took her time throughout the whole process. She was constantly checking her work and I couldn't be more satisfied. It's been years since I got my lashes done so it was nice to enjoy the quiet and be pampered in a heated massage chair with a blanket. Thank you, Hayden!

Hayden does my lashes great, but in the last year I have had other staff members from Lash Empire…read morecall at the last minute to change my appointment times. Mind you I have my lashes done there every 3 weeks. it was tiring. I could never rely on the time slot I made an appointment for. I was told by Kelly that she has been in this industry for 30 yrs and this is normal. Then why make an appointment at all? They have no regard for the customers schedule at all. I am 68 and have been receiving services in salons since I was 19 and have never had this happen so frequently before. I had to move on to a new shop.

Sad to see her leave our area but love her and loved my wax apts for Brazilians! The were pretty…read moremuch painless and literally took 15 min every time was in and out in no time!

Great service, extremely comfortable and decent price. I've been twice now and I do like the wax…read morebetter than the other wax most other places use. They are VERY thorough, and I like the gleam in her eye when she goes to pop something juicy or gross. A girl can really feel comfortable spreading and getting it all taken off. I also get the Vajaycial? A wonderful, cooling mask that truly and honestly helps with break outs after a wax. You gotta do your own aftercare to keep up the flawless skin, but she gives you a great clean smooth base to start from. Already have my next wax booked here.

been going to Kiki's brow San Ramon, California Kiki just did micro blading on my eyebrows. I…read morebelieve on Wednesday of this past week beautiful work. I go over there to get my eyes threaded. I've been going there for nine years. I would recommend threading over waxing, but that's just me give her a try. Love the service very clean. Been going there about five or 67 years to they do a good job. The owner was there on Wednesday Kiki and did my and she handled a customer that acted like a Karen from Danville very well. Give her a try wonderful work you have to tell them what you want and they will follow.

Asked a friend how her brows are always so freaking clean and gorgeous - she told me Kiki's. Is…read morethat not the best advertisement a company can get? Kiki's ALWAYS gets my brows right. And I don't say much either, they are great at seeing which shape looks good on me + follow my natural growth. Even told them my problem/ sparse areas, so we are letting those grow out right now. Always quick, easy, affordable, clean and they never miss. I've gone now at least 5x.

Well I had my very first wax with Asia she is amazing. Made me feel very comfortable talked me…read morethrough it I hardly noticed the pain. She is very professional. Iam now ok my second wax with her and I noticed my hair grew back her thin and it didn't even hurt this time at all. I'm ver pleased with her work I recommend any ladies who are new to waxing to Come see her she is the best. 5 star rating no lie

I hadn't had a Brazilian in a long time, but I found Asia on Groupon so I figured I'd try her out…read more Well I'm glad I did because she was awesome! She was done in like 20 mins, very friendly, clean and cute salon, and didn't hurt at all. :) Highly recommend!

I had a facial last year and have an an appointment to go back for a facial. She's great.read more

Great service, professional & friendly…read more AnaLisa was very easy to schedule with & she was so responsive.

I had a great experience here. I wanted to relax and that's exactly what I did. First I got a…read morefacial from Susan who was the absolute best! I love her and can't wait to come back on a regular basis to see her. Next I had a Swedish massage from Imerlda - and I totally fell asleep mid massage - that's when you know it's amazing. Great service , friendly staff. Can't wait to return!

I've been going to this spa for several years and absolutely love it. The staff is always warm and…read morewelcoming, and the environment is clean, relaxing, and professional. I highly recommend Katherine for facials. She is friendly, knowledgeable, professional, and always makes every visit enjoyable. Her positive energy and great sense of humor make the experience even better--it's like getting a little laugh therapy along with a wonderful facial! Highly recommended. 5 stars!