I've been coming to this location for almost a year and just wanted to say how wonderful it is to…read moresee Erica every time!! She is such an awesome young woman who take her responsibilities to every customer as if it's a family member! She's professional, knowledgeable, can trouble shoot just about any issues and is very genuine when helping customers. She kind, patient and very hard working. She's always plugging away at customers and businesses that drop off high volume orders and does it with a smile. I had the pleasure of meeting the owner a few weeks ago and was impressed with how well he speaks to his staff. They've been in the process of some remodeling and upgrading to new dryers, painting and improving the aesthetics. This is a locally owned and operated small business with 3 stores in total. The prices are fair and competitive! Thank you Tumble, Erica and staff for providing me with a quality experience! Sincerely, Julie A.

I've never done dry cleaning before but they had a great deal on comforter cleaning for spring…read more They told me my coat & comforter would be ready in almost a week, but I think I had my things back 2-3 days later. Everything looks clean & smells fresh & my jacket is ready for next winter. Also got a 1st time 10% off I think it was? Thank you!

Fantastic service at a reasonable price! Will definitely be using them again! Highly recommend!read more

I took a trip in town to visit some family thatjust moved to the area. We are a family(of 6!) and…read moredidn't factor in laundry. I did not want to spend a whole day doing it myself so i gave this company call. I was pleased with the service. Very neat folding. Timely pick up and drop off. I'm very satisfied.

I was having the hardest time finding a place to get my wedding dress altered, as most other places…read morewere booked out for the weekend of my wedding. I found this business and I was able to get an appointment very easily through their website. The staff were very sweet and asked me lots of questions throughout the first appointment. They were very clear with what they would be doing to the dress and went through exactly what I was paying for. I picked my dress up today and it was perfect! Exactly as I wanted. The lovely ladies even gave me some tips on how to button the back of the dress up without ripping any of the fabric. Wonderful service and very professional and personable. Thank you so much!

Poor quality of work for WAY too much. When I got the bill, I was shocked to see how much they…read morecharged to clean my suit. It turns out the suit was not cleaned, the sleeve were still dirty. I am very disappointed in the results

Having tried many, I believe this one of the best dry cleaners in the Spokane area. The work is…read morealways a step above, with careful attention to detail.

Love this cleaners. You can trust them with your cleaning needs. The young lady who does the…read moregowns is outstanding.

We needed to wash and press a suit for a wedding. The staff was super friendly. It was very…read moreaffordable. Because we were a new customer, they gave us a welcome package. Not necessary, but appreciated. We will use them for all our dry cleaning needs.

On June 13, I took my futon cover in to get repaired and cleaned. There was a seam that had split…read morein the quilted cover. I was told that they weren't sure how much it would cost to repair it but that somebody would get back to me shortly and let me know the cost. Multiple weeks later I called to find out what was going on because I had not heard from them. I was told that they did not know where my futon cover had gone. They have two different people that they use for repairs and they weren't sure who had it. I thought that this was completely reckless with people's property to not track something like that. I was told that somebody would get back to me shortly and let me know what was going on. Another couple of weeks later I called again and was told that they didn't know anything and they would have to look into it. Another couple of weeks later I called again and once again I was told that this is the first time they had heard of my situation but that they would look into it and get back to me. Nobody ever contacted me during the month and a half to tell me what was going on. I finally went in and there was a young girl at the counter. I asked her what was going on and she said she had no idea, but she would get back to me. I told her that I have heard that multiple times and nobody ever gets back to me and I'm getting very frustrated with the fact that they have had my futon cover for over two months now with no feedback. I finally got a call from Steven who I believe is one of the owners. He said that they had placed my item in the wrong place and an outside company that does restoration for them took my futon cover multiple hours away to get fixed when they had nothing to do with it. The owner then told me that he had to drive multiple hours to get my futon cover back and made it seem like it was my fault that he had to do that. He also told me that I was very rude to his daughter. I don't feel I was rude, just rightly frustrated and shared that frustration with her when they continued to have no answers for me. When I finally went in to pick up my futon cover, there were two people in front of me inside the lobby and one person waiting in the drive-through. I heard the person behind the counter say to all three of them that somebody took an unexpected two month vacation and that they had other employees that just didn't wanna work, and none of their items were ready. All this combined, I'm wondering how they're still in business. On top of that they have one phone number that rings at both of their Hayden and Coeur d'Alene locations and you never know which location will pick up and if you get the wrong location, they have no idea what you're talking about. I have never had such horrible customer service in my 59 years of life, and I have over 30 years of experience in customer service. Mistakes can happen, but how you recover can fix the situation, and they apparently never learned this.

Bought a coat second-hand and wanted to get it cleaned. Lemondrop was affordable and got it done…read morequickly. Will definitely use them again!

I love this place. I brought in a garment that no one was able to clean and it the stain was gone…read more I will not use anyone else.. Thank you beacon for being so awesome...

Charged me $9 each to dry clean dress shirts that did not require special hand pressing. I called,…read morethey argued with me that these shirts required special hand pressing even though they were mostly cotton and no special instructions were on the shirt label. I asked for a refund, they refused. They talked down to me and made me feel stupid and basically told me they could charge me whatever they wanted and I'd have to pay it to get my clothes back. None of their pricing is online and they don't tell you up front they plan to rob you. I won't be back.

I dropped off a bridesmaid dress and two dress shirts to be cleaned. I received them back promptly…read moreand they were nice and clean!

Worst service and I provided many chances…read more I asked for a large coffee stain ring to be removed from a Couch cover. It was returned in exactly the same condition although I was told that they had special stain removers that they could use when they laundered it. (see picture) It was in their care for 10 days. I got at home and noticed the stain, I went back to the grande ave store and they told me to go to their NW blvd location and talk to them about them trying again. I told him I don't have time to drive to another one of their locations because I work full-time. Finally I decided to try to wash it myself with a stain remover and washed on cold. It came fully out. When I advised them I would like a refund, the Customer Service person told me she didn't have the authority and that she would have her manager call me. I had to call six additional and never received a call. Finally on the seventh call I was told I could have an in-store credit but I could not have cash back. They rationalized this by saying they aren't allowed to use the same cleaning supplies we can at home. I've worked in all kinds of Customer Service, and this was one of the worst I've ever experienced. I now have a credit to use but I don't trust them. i am not usually one up write bad reviews as I'd rather resolve 1:1. However the amount of time I wasted and the lack of concern really got to me. I don't know if the picture will show the big stain well....it is how they returned it to me. Thankfully I got the stain out on my own.

Beacon cleaners on South hill is terrible and I won't ever use them again. I dropped of my son's…read morewinter coat and got a receipt showing balance at pick up was $22.38, went to pick up and was told balance was 31.57. I showed my receipt and was told she didn't charge you for the hood. I don't know why she didnt. So I asked how can you charge for the hood, she said it's detachable. I asked how much and she said we usually charge $6.00 but she charged $7.99, not sure why. I paid and when I got home noticed the receipt said "baseball cap". I won't drive alk the way back for $8.00 but I will also never go there again!

Do NOT go there if you expect to be measured for any clothing alterations as they do not do any…read moremeasuring.

The dryers will rip all your zippers off sweaters or cardigans. I reported this to three different…read moreemployees trying to find out why it's happening. One worker had to get tools to bend and break my zipper to release it from the large holes in the dryer barrel. I've never had this happen at other laundry facilities. Employees didn't care, wouldn't fix the zippers. My next issue, I washed my uniforms and they came out of the dryer with white hair like strings (but not hair) covering my dark uniforms. It stuck like dog hair absolutely covering my items. I took photos and asked an employee for a refund to rewash and dry in a different machine. Nope....he handed me a lint roller.

Very clean, friendly staff, fast turnaround on cleaning orders. They are my go-to large blankets,…read morecomforters, etc!