Not the biggest hardware store but perhaps the best because the Bon Ace store has people who know…read moretheir stuff. Helpful and knowledgeable staff.

I got to the store to get propane at 6:46 PM and the perpetually cranky little old man told the new…read morekid who was grabbing the keys NOT to help me. He said they don't help people with propane after 6:45. No apology no nothin'. He and the crankiest old lady own 95% of your 1 star reviews and nothing ever changes. They must be kin. You're losing traction by the minute. I can say old lady because I am one and I sure don't act like that at work or anywhere else for that matter. And Life is hard enough, nobody needs that crap. The vibe in that store is sooo negative. There are tons of places to get CHEAPER propane but it ran out while we were grilling and we live closer to here. This is ridiculous. It takes 3 minutes, if that. That guy is never helpful. Every employee was posted up at the front door, jacking around waiting to go home. If you can't help people with all your services, close early. You have everything overpriced but we've been coming here for decades, loyal as we can be. Soooo done with this nonsense. I'm still in your parking lot by the propane and you're still open. What a waste of time.

Don't take your window screens here to be fixed... they don't know what they are doing at all!…read moreThought I could trust them to screen up one frame last season and it took me a while to put it back in since winter hit and we didn't open the windows. Now that it's getting warm and put the screen in, they put the screen in so tight in the frame that the sides are pulled away from the window on both sides and it is bowed, leaving a huge gap on each side. For $40+, I would've expected it to be perfect, but now that I mistakenly "assumed" it would be ok when I put it up in the spring, I no longer have my receipt, so $40 down the drain and mosquitos and other flying insects are coming in through the gaps. Kicking myself for not doing it myself as it's less than $15 for the kit! Will never trust these people to fix my screens again! I guess there's no one to be upset with but myself cause you know what happen when you "assume" things!

The rudest customer service I have ever experienced. The supervisor, Tim Anderson, scoffed at me,…read morerolled his eyes at me, and was unapologetic, unhelpful, and condescending. I had two copies of a key to a padlock made. The Ace-Hardware employee used the wrong key-model when cutting it so the two key copies did not work. This forced my team lead the next day to cut our lock because the Ace-made copy did not work. That's fine, I understand that the Ace key-cutter made a mistake. It happens. Ace's policy is they guarantee their key copies so I went back and, as a conflict resolution, asked if I could get a padlock since their key copies did not work, despite the fact that the original key (which I brought along with the cut padlock) still opened the padlock fine. Mr. Tim scoffed, said "That's a LOT" and when I showed him that the old key still worked, blamed the padlock and said "see how old and not easy to open it is?". When I pointed out that the cut padlock did in fact, still open with the original key, but did NOT open with the Ace-made copies, he did not apologize or take any accountability. He rolled his eyes and said "I didn't sell you that lock, I sold you a key" in an extremely condescending and dismissive tone. Two key copies cost 6$ each, and a new lock cost 12$ each. For the exact same amount of money lost for Ace Hardware, he could have completely resolved the issue and had a customer leave happy. The problem isn't the keys, or the lock. The problem was the way the supervisor, who is tasked with handling customer service resolution in a professional manner, was dismissive, condescending, rude, and took no accountability for the mistake.

I'm a big fan of Ace in general and usually trade at the Ace at Bon, but this is a large store and…read morealso has the bargain area. I almost always get what I need at Bon Ace, but when I don't I go to this one. People are friendly, store is clean and bright and they probably got what you need. I find it interesting that prices are often lower at Ace than at Lowe's or Home Depot with the exception of electrical goods where the big boxes are cheaper.

If you're a minority away they treat minorities differently than whites. They great white people so…read morenicely. I had bought two different types of wasp killer 2 days prior when I came in today to exchange for the one that worked amazingly the price had gone up a dollar. An old man that works there told me when I questioned the cashier about the difference in a very condescending manner "prices go up" no offer to match the previous price I had paid just 2 days prior. If I wouldn't be a minority would I have been treated better and price match been given?

Literally the rudest experience as a delivery driver I've ever had--will not be back…read more Customers: please consider ordering your same-day deliveries from a Home Depot competitor. My first time picking up I provided the name of the person on the order and showed the order in the delivery app to the clerk, but the gal refused to provide service without a specific type of order #. I gave her the order # from the app but all she would say is "I don't have order #'s like that"--would have been so helpful for her to say, "Hey, our orders have 9 alphanumeric digits" (or something like that), so I could try to look through the different screens in the app to hopefully find what she needed, but NOPE--she couldn't be bothered to provide me with service. Didn't provide any help navigating my first pickup whatsoever and I ultimately had to cancel the delivery with the 3rd party delivery app's support team. That means that customer didn't get their order on time, if at all due to the possibility of the app cancelling the delivery completely upon word of the driver. If you're a customer who uses Uber/Doordash/etc. to deliver to your doorstep from this store, please understand how poorly your delivery drivers could be treated at this store and tip appropriately for good karma...or at least don't order same-day delivery from Home Depot due to their unacceptable staff behavior. No other company's store employees have been so unhelpful to me.

Big thanks to this Home Depot. I placed an online order at 10A and they had the items delivered to…read moremy sons house by 1230p SAME DAY! I live in LA and I'm not there to decorate but wanted to ensure my son gets a jump start on things. I placed an order for a holiday wreath and doormat. The store called me to let me know they didn't have the exact doormat I'd selected at this location and described their options. We swapped for another, that was even cuter than the first. I'm so thankful for such exceptional and quick service. Highly recommend.

I called Bill's after receiving a recommendation for this location on Nextdoor. They were helpful,…read moreprompt, and had the extra gas and trimmer wire ready for us when we arrived. Thank you for your excellent customer service. We will be happy to be repeat customers!!

This is an update to my original post-…read more Original post- I was raised that if you break something, you replace it, and I live by that motto, but Bill's Rental are charging me for routine maintenance that should be done on their equipment and telling me that I damaged their equipment. I rented a 6x12, dual axle trailer with a max capacity of 4,000 lbs. I used the trailer for a roll of artificial turf that was 500 lbs. (see picture). After I return the trailer I was told that I caused damage. They send me pictures of a rusted and broken shackle strap (see picture). Anyone that knows trailers will tell you that these need to be replaced for routine maintenance or need replaced if someone puts too much weight in the trailer. The damage waiver that we pay covers routine maintenance and wear and tear but they are claiming that I caused the damage. There is no other damage to the trailer. I'm questioning this extra bill of $430 that they are hitting me with and Brian (downtown store manager) tells me they are going to send me to collections and that I won't be able to rent from them again. That's where I stand now. Still trying to resolve this issue I called back to talk to someone higher than the manager and I'm waiting to hear back from Hunter. Update- After multiple calls to try and resolve this, I get a call from Brian. He said that it was determined that the damage was due to wear and tear and that I do not owe them anything, and that I can rent from them again. While I am relieved that I do not have to deal with collections, I am still not satisfied with the way they handled this situation. They were quick to place blame and were quick to say they were sending me to collections by me just questioning these extra charges. There was no apology offered for the misunderstanding. Oh well, this was just a lesson about where to take my business in the future.

They told me how great being a Lowe's Pro member would be, and everything was going to go so…read moresmoothly. It has been a month and my flooring still isn't delivered. They said it would take 3 days originally. Embarrassing.

Went yesterday first time in months because of the lying and horrible customer service. Guy at the…read morePro counter checkout counter asked how I was doing. I said, well, I ought to be doing better. If the management quit lying to me and corporate would ever get back to me, I used to spend an average of a $1000 a week there now, I haven't gone in months and I told him that he says, oh, well, wherever you're going, I hope they treat you better. They can care less about fixing the problems that they started. So I'm telling you as an ex. Lowe's pro member. Take your business to home depot. They'll treat you way way better over there than at Lowe's.

They are seriously helpful and you don't have to run around the store looking for someone, there's…read morealways someone around to help.

This USED to be my go to hardware store in lieu of Lowes or Home Depot. No longer!!! Lisa,…read moreapparently the assistant store manager, is extremely unprofessional and rude. 2 times in one day actually. First time she was rude to my girlfriend who was nothing but polite. She has a slight accent and apparently that was enough for Lisa to be extremely rude when checking out. Second visit was just me and I was "lucky" enough to be "helped" (what a joke) by Lisa. Asked for a receipt reprint for my records and she stated repeatedly that "it has to be the original receipt" lol. I think she thought I wanted to return something, which if I have a reprint, still counts as a receipt as you KNOW that it came from that store. But anyway, if you find yourself being berated, I mean helped, by Lisa you are better off just heading to another store to avoid the MAGA attitude. Thank you Lisa!

I spent two days working on a "ten minute" plumbing project. As the project continued to grow, I…read moreended up making SEVEN trips to this ACE store for additional plumbing parts and advice. Every member of the staff that I interacted with went out of their way to help me. I remember Ron, and the manager Jamie, but there were multiple employees who helped me get the correct parts, provided helpful advice, and took back the items it turned out I didn't need. I would go out of my way to shop at this store.

I was thrilled to see model kits and hobby supplies. With all hobby stores having closed years…read moreago, I welcome the selection.