They told me how great being a Lowe's Pro member would be, and everything was going to go so smoothly. It has been a month and my flooring still isn't delivered. They said it would take 3 days originally. Embarrassing. read more

Went yesterday first time in months because of the lying and horrible customer service. Guy at the Pro counter checkout counter asked how I was doing. I said, well, I ought to be doing better. If the management quit lying to me and corporate would ever get back to me, I used to spend an average of a $1000 a week there now, I haven't gone in months and I told him that he says, oh, well, wherever you're going, I hope they treat you better. They can care less about fixing the problems that they started. So I'm telling you as an ex. Lowe's pro member. Take your business to home depot. They'll treat you way way better over there than at Lowe's. read more

Warning! Do not shop at the N.Nevada Lowe's in Colorado Springs! They delivered my new refrigerator and failed to take the door hinges off and jammed the old refrigerator out the narrow doorway and forced the new refrigerator back through the narrow doorway. We noticed that they had dented my new refrigerator. The delivery driver texted a photo of the damage to Lowe's and asked me to call the store. Over the past 5 days, I have called the store 15 times and was assured that Daniel the store manager would call me back to arrange the exchange of the refrigerator. No one has called me back. The 800 customer service number is equally worthless. **Save yourself the trouble and shop at Home Depot. read more

4 terrible deliveries experiences Lowe's has a third-party company that does deliveries and admitted today after fourth botched delivery that they have no ability to hold the delivery company accountable 1)dryer delivery not handled as promised and they left without delivering my dryer (several extra costs to me as you have to give them a 12 hour window and I was not working today to get this delivered, etc.) 2) dishwasher came damaged 3) washing machine was jostled so much that the door was broken (earlier delivery than the dryer and I still don't have a dryer) 4) refrigerator came and they were going to not deliver it saying it wouldn't fit through the kitchen door, which is the same width as the front door that they were able to get it in just fine. But before they bring it they tried to not have it delivered and have me just except that I had to get a different refrigerator to fit through the kitchen door. So, I grabbed tools and took off the door and door frame. Then they brought the fridge came in just fine through both doors and I certainly did not need to do remove anything but at least I have a refrigerator and then extra work to put the door back together. Customer service isn't great and I just can't buy from Lowes ever again I had also paid thousands for them to put my fence in and the polls are too far apart for the gate to latch, they did not put in a tension line at the bottom and the fence didn't follow along the ground so there was some big gaps that we're way off the ground. Someone from the 's office came out and agreed to was not done well at all. The only thing they did was put another gate latch at the bottom, which was ridiculous because it was exactly the same as the one above, and when the polls are too far apart, neither of them work and the bottom one keeps hitting me in the shins. I have to tie my gate shut so that my dogs don't get out and untie it every time I want to go in and out the gate. This is a ridiculous unnecessary hassle when I paid for it to be professionally installed. I've had to buy stuff to go along the bottom of the fencing and more. Complaints go nowhere. read more

I bought a Samsung dryer from Lowes. The service was horrible! I had the dryer for less than a week, and it did not dry the clothes. I called Lowes at the 2945 New Center Point and they said the manager would call me back. He never did. I went to Lowes and the manager hid in his office and had the associate tell me to call the manufacturer! Don't buy from Lowes, they have a 48 hr return on Appliances and they do not return Appliances. Service is horrible, employees are not helpful and the management sucks! I will let all my friends and family to go to Home Depot! read more

Normally, I am a Lowe's girl because I like that, I can walk up to a register and actually get some interaction and I also appreciate the customer service. Those are two main reasons why I choose Lowe's over Home Depot. Lately every time I go in to Lowe's I'm getting poor customer service and there's no register open. I don't feel like I should have to go on the app locate what I need because an employee can't help me and then turn around and check myself out as if I work there. If I wanted to work there, I would apply. read more

few clerks on duty inside store..... I have experienced slow curbside service (more than 10 min wait) .... store is small and doesn't seem to match other Lowes stores in town .... self serve is about the only register open ....parking is cramped and not easy to get to .... read more

What happened to Lowes? It used to be my go-to store. I've just spent the last 24 hours trying to order a major appliance. The website keeps kicking me out. It sends me verification codes which take 10 minutes to an hour to arrive in my inbox. I type it in, and my cart is empty. So I add the appliance and required parts in, all over again. I click the Order button, and the site sends me back to "please log in." So I log in. And then it says we're sending you a verification code. Again. Rinse and repeat, 12 times. The site locked me out of my account for "too many failed tries." I started a chat to ask what's going on. The person/bot said they can place the order for me. Sent me a "quote for order" confirmation email, said just call your local store tomorrow (meaning today) to actually place the order, meanwhile tech support will call you tomorrow (today) to straighten out the IT issues. I've heard nothing. I finally called the store directly. They had no such order in their system. They COULD take my order over the phone, but couldn't take my debit card over the phone, it's not allowed. Told me to call Customer Care. I did, talked to a mumbling man, explained the situation. He said I need to check into this, it would take 5 minutes. 15 minutes later, the system kicked me back out to the main menu, and the wait time was "at least 15 minutes." I give up. Ordering the appliance from elsewhere. And I'm still locked out of my account. read more

Just a warning to Lowes shoppers at the Cital on Academy. Double check all sales items for correct pricing. I purchased a weed killer on what was advertised on the rack at a good discount... only to find at checkout that, yeah, someone must have forgotten to remove the tag. The sale ended several days earlier. Wasn't a great deal after all. read more

This is a story about if it happens once, shame on them. If it happens twice, shame on me. The first time, I bought a ceiling fan from Lowes and contracted the installation through Lowes. The fan was not installed correctly and had a sever wobble. I called them back, and the installer refused to correct the wobble. So, I had to call another electrician in to correct it (in only 15 minutes). After weeks of back and forth with the Colorado Springs store, I finally got a refund from Lowe's for the original installation (obviously, I had to pay the second electrician). This morning, I bought a lock and clasp, which I installed on my outdoor cabinet I locked it once, then unlocked it, and the mechanism fell out. I uninstalled the item and took it back to Lowe's. The store "manager" refused to accept the return (after one hour from purchase) because I didn't have the plastic wrap it came in. Fine. My lesson has been learned. This one is on me for even thinking this store had any customer concern whatsoever or that customer service is even on their radar screen. As a result of this experience, I took my order of Trex to replace my decking over to Home Depot. I will have the material in 12 business days. All because I didn't have a plastic bag for such an insignificant item, and because this store has no customer service whatsoever, they lost a fairly large order. Real smart. (And by the way, their customer service 800 line, which I called from the store, did absolutely nothing. They said policy over customers. Just brilliant.) read more

Boo! A whole day wasted! Why schedule a delivery? Anyone can take a reservation, it's holding the reservation that counts. The products that were to be delivered were in stock & the one that was not in stock got delivered a week ago. read more

Do not waste your time doing any curbside pick up you're better off going inside and doing it yourself even if it says your order is ready. You will still have a 20 minute waiting Period with no one else in pick up. Go to Home Depot. They are way better. read more

They can't get delivery dates straight. Try to call in to return a voicemail to receiving and their automated phone is so bad, that you can't even talk to a live person without giving them an order number. Then when being transferred to customer service it rang for over 12 minutes before someone picked up and transferred me to receiving and spent another 17 minutes on hold. Don't waste your time with Lowe's - their customer service is horrible....If I could leave zero stars, I would read more

This store totally sucks. I spoke to the manager, Ashton, on the phone today, who told me under no uncertain terms the following: "We do not accept returns on products that have been installed." So basically, if you're installing something, line say, a sink... and it fails, FORGET IT!!!! You're S.O.L. YOU MIGHT AS WELL TAKE YOUR MONEY AND YHROW IT IN THE GARBAGE. Don't shop here. read more

I bought a pressure washer wand on 7/8/24 exactly 96 days ago. I tried to return it several days ago but didn't have the receipt thinking I paid by cc and they could locate the purchase. I finally found it and realized it had been paid for with cash. I was made aware that there are no returns accepted beyond 90 days. Seriously? Nothing is written on the receipt about that. I was planning to exchange it for a new pressure washer - spending more money than the original purchase. Even though I spoke with a manager they informed me that the system wouldn't accept it. Again.... Seriously? Manager's name was Chris at the Briargate location on Union Blvd. BTW he had a terrible attitude while I was very polite. I am not even going to hope for a phone call or contact from anyone at Lowe's. Just know that I will never shop in your store again. Home Depot will get all of my business. I am a homeowner getting ready to do a home remodel and I have a rental property around the corner from Lowe's. I'll drive a few extra miles! Rude service and no attempt to help me or show good customer service skills. Shame on you, Lowe's. read more

I've been frequenting my local Lowes store (Academy Blvd.) for quite a while, and I can honestly say it's improved quite a bit recently. I don't know why it was so poorly organized and shoddy in appearance before, but they must have new management who takes pride in their store. The store is MUCH cleaner and better stocked lately. The employees on the floor seem to be more attentive than in the past. Thanks Lowes! read more

lowes has a new policy where they no longer give you store credit when you return perfectly new items without a receipt. over 300 worth of products but I could only locate receipts for some of the items as I paid with a gift card (wedding gift) and they said they can't give store credit anymore but to go to thr north location, north location tells me to go to the east location, so I wasted 2 hours driving all over town so I could return 300 bucks worth of joint compound (incredibly heavy) and electrical outlets that were the incorrect style for what I needed (cheap product but I had 40) and they could act like I stole 40 outlets at like 2 bucks a piece and 20 light switch covers at like 60 cents a piece and joint compound that weighs so much I could barely lift it. I mind you I have spent about 10k at Lowe's in the past 3 months, so going through receipts to find all of the nonsense was next to impossible but they could see how much I spent, how often I went and could only locate about 140 worth of items so I ended up leaving another 300 bucks worth of stuff I didn't need there with no refund! read more

We have been trying to order a door and have it installed since August 2021. The company has yet to call us back even though we have made over 30 attempts to call and go into the store to get assistance. The contracted company not only came out once to take measurements but then never contacted us and lost the measurements. Then we continued to contact the store and finally got the contracted companies manager Jim on the phone. He sent one person out after 4 contacts. The company has cancelled and reordered without our knowledge and communications. Someone finally told us in November the door would deliver December 3rd. Now the door is in and nobody has called. We went in and they stated the door has the wrong measurements. Not a single employee on any level, management, supervisory, sales, contractors have called or communicated with us. The manager today in the store is a smug man and basically gave us a "Not my problem, too bad" type response. When I asked for his bosses contact information he basically said no. This is the absolute worst customer service I've ever come in contact with. They do not care about customer assistance. I understand issues with items being out of stock and taking a bit right now but its not even about that anymore. This company is an absolute joke and so are their employees. We have even attempted to speak with corporate without any assistance. read more

Terrible service. Manager Ashton was disrespectful and rude. Customer service employee opened brand new unopened item then refused store credit after I was told over the phone they would accept the return. Return was delayed due to COVID - they didn't care. Pass on Lowe's on North Academy. read more

I don't go to this location often, but when I do, it has pretty much all the other things a regular lowes does. Sometimes its hard to find some items as the layout differs from store to store, but you can always find some help. In the end, got what I needed and got out of there. one star off for self checkouts. I loathe those things and for buying hardware (bolts and nuts and such), you need a cashier anyway, so it defeats the purpose and adds time. read more

Lowes 80918. Ordered on line last night and of course paid. Drove across town from Banning Lewis. Went to pick up. Order not in pick up area. Stood there for almost 40 minutes. First I was told it was pulled but not put in pick up area. Then I was told it was not pulled but they would pull it. Then finally told they pulled it from top shelf but they sold it to someone else even tho I has already paid. Extremely unhappy. read more

I am normally a big fan of Lowe's and shop the one on Nevada often. When the only Lowe's in Colorado Springs was on Powers at Constitution I would drive across town to trade there. But this Lowe's, in a former Walmart store is not very good. Service was non-existent, the one guy in the appliance department glued to his computer screen. When we did tear him away from his screen and asked him questions, he didn't seem to know any answers and instead looked things up on the internet. I think the ghost of Walmart must still be in the building, proffering bad service and ignorance. While I will continue using Lowe's for a lot of things, I will be avoiding THIS Lowe's. read more

Gave me $100 for my Eagle Scout project! Home Depot have me $0. This store always has what I need and associates to help me find it. read more

I like this store because it is always clean and associates are friendly and helpful. I always find what I am looking for and get answers for whatever I need. read more

Lowe's was a crappy three long hours for something that shouldn't have taken more than one. After three bad experiences there now I think it is safe to say we're going to shop at the Home Depot down the street from here. Most of their wood wasn't straight, they took an hour trying to get another pallet of wood down for us to go through, all the cuts they made for us weren't measured right and they claimed they couldn't cut through 4x4's. I am pretty sure the guy that was getting the wood down was lying about that. He also sold us the wrong size nails for the project. At least they didn't charge us for the terrible cuts. It wasn't worth the 10% off coupon we had for moving, just too much hassle all around. However, we were both pleased with the gentleman who sold us a Kobalt ax over in the Gardening Tools section about a week ago. He was exceptionally helpful helping us pick the right ax for the job, explained the various warranties and return policies and helped us when we needed to return the ax for another. He even asked for updates about our project (cutting down large trees in our yard, building raised gardening beds and some very long retaining walls). We plan on bringing pictures to share. He was incredibly helpful, involved and engaging DEFINITELY a great asset to this store and a reason for us to come shop here. The Kobalt no-hassle returns is pretty great, so if you're looking for reasonably priced tools with a super awesome return policy then Lowes' tools are worth looking into. We were just horribly disappointed with the Lumber department. It looks like people definitely have sections they specifically work in, so avoid the lumber department! read more

The manager Lilian is not fit to be working in customer service. She is rude, arrogant, bitter, and unhelpful and should never have been hired as a manager. She was incredibly unhelpful and disrespectful when we asked for help. I do not recommend shopping here. read more

Decent prices and quality but store staff really need to work on their people skills, especially the store managers, Brent and Josh. I ordered some fencing materials all the way back in April and they were backordered until recently. I tried to return some excess material I ordered and they wouldn't accept the return claiming it was too late to return them, even though the delay was caused by the backorder. I really wish I could work something out, but these guys were completely unprofessional, to the point where Brent snickered and made a sarcastic gesture to his coworker. I've been a Lowe's customer for years and this is by far the worst experience I've had, I really hope Lowe's corporate sees this and addresses the issue. read more

Customer service was great. Especially Rick. Knew his stuff and helped with everything we needed with a smile. Very much appreciated.

I absolutely loathe this Lowe's and here's why: In the past handful of months I have placed orders for "special" order items. When using the website I almost always have to call customer service because their website can't process the order if some items are in stock and others are not. This is simply ridiculous. We live in the 21st Century. When I finally do get an order to process and get the call that its ready for pick up, no one in the store ever can locate it. This has happened 3 times in the last month. My most recent debacle occurred when only ONE PERSON in the ENTIRE store knew how to process a particular order for a special kitchen item...this person was out to lunch and I had to come back. While staff is friendly here their ineptitude astounds. read more

The most unpleasant place to shop at! Racist store to be at. I usually go to the Lowe's by my house in Briargate and I happened to be in this side of town and stopped here. Well I go to self check out and this stupid lady working self check out goes to my bag and pulls out my stuff and walks away. I just stand there and stare. She comes back and goes through all of my stuff and says have a nice day? I proceed to walk to the "manager" and he tells me it is policy that employees go through customers things just because!!! I tell him I was no planning to steal anything nor hide anything but I am Mexican and I felt super attacked by this Lowe's the employees are disrespectful and gross!! And they need deodorant! Don't go here it is gross! read more

Tools and building materials, clean and orderly and well stocked. Ocassionaly when you have a question you may find an employee to answer it, and sometimes they are even knowledgeable. Best advice is that whenever you need to do a home project, research it on the internet and ask friends first, so that you know what you're doing and what you need before you go and spend money. Oh, and measure twice, cut once. read more

Get cheap mulch during black Friday sale! This Lowe's is really clean and the staff are always available if you need help finding anything. Outdoor flowers and supplies is loaded this spring with different things to make your backyard/yard look great! I always come here during the black Friday sales to get the cheap mulch, plus getting the military discount on top of that! Just show them your ID when you are checking out and they give you a discount no problem. Also great location off of Academy because it never gets too busy here. Staff last time loaded all of the 20 bags of mulch I bought into my truck because I was having back problems at the time. Awesome customer service! read more

NEVER SHOP AT LOWES!!!!! Have used Lowes for almost everything in our home remodel. Get to the last bit, the carpet, and then find out their sign that clearly states AVAILABLE IN 8 DAYS is false advertising! Ordered our carpet yesterday July14th, was told it was IN STOCK before we ordered. Was even told by an employee named John last night it was in Stock. Only to be told today they have to "special order" it and it won't be in until August 3rd and then have to wait a few weeks after that for install????!!!!!! Spoke to a manager by the name of Mike who said all he could do for me was to pick a more expensive carpet that would cost me more out of pocket to get carpet to me sooner. Really? Why would I spend another dime with your company? I will drive the extra 10 miles to Home Depot for everything else we need to finishing our home and yard over the next year! read more

Lowe's Home Improvement - Hardware Stores Near Me - Colorado Springs, Colorado

I was remodeling my condo. I am by no mean knowledable about cabinetry. I came in 4 separate times and each time Gary Johnson in kitchens was helpful. Adam Chevez was super helpful when I had a issue with my purchase. I ended up buying 3,500 worth of stuff from this store. Thanks guys. read more

I cant believe that this store would tell a vet unless they do a check on he's service that he cant have a military discount even though he provided a VA card.... last time I checked you cant get one unless you are military.... and management found it funny when the guy said here's all the prof you need..... I think we should all say no and stop shopping here read more

Here to add a review for horrible customer service. Went to two different Lowe's to order appliances. Same story at both. Grumpy old men that want nothing to do with helping you. Wouldn't even acknowledge you and walked away a few times. Both of the stores lost the sale, not like they care. You would think with all the poor service reviews management would do something about it, but no. Might have to go to Home Depot from now on for my appliances. Lowe's..... fix your service it sucks! read more

Are you really walking into Home Depot and Lowe's compared to some of our other building suppliers? This will break the bank if you aren't shopping elsewhere---This situation is not exclusive just to Lowe's--it is relevant to Home Depot as well. R19 Insulation is $77.00 Lowe's and $68.98 at Home Depot. Today, I bought that insulation Owens Corning (Pink Panther) R19 23 inch,8 pieces in a bag for $38.34--by the way; that includes tax. The company I bought it from could not believe the price Home Depot and Lowe's was charging for it. Guess what; I was able to finish my basement. 15 rolls cost me a $575 and some change. Otherwise the cost would have been- $1034.70 plus tax. I paid half of that....!!! read more

I went into Lowe's on Sunday January 14th 2018 around 5:30PM to purchase a few items and had a coupon for $5 off any purchase. On this coupon it also stated to take $5 off any item including my 10% military discount. Upon checkout the cashier stated she could not give me both. I asked for a manager who was already there. The manager stated that I was not able to use two discounts even after reading the Lowe's coupon that I had provided. The manager finally overrode the system to give me the two discount but also made a sly remark of "it only saved you another $3." With management this poor and disrespectful to the customers I will drive another 10 miles to Home Depot. This is the poorest management I have ever seen in a Lowe's store. Whenever I go into this store it is work to find any worker that will assist me with any question I have. When I do find somebody, they seemed burdened that I asked for any type of assistance. After repeated poor customer service, or no customer service, I will never give my business to this store again. I have a large landscaping project coming up in a few months so it looks like Home Depot will be getting my business. read more

Unfortunately the lowest rating I can give is 1 star. This store & its employees have to be the absolute worst in the Lowes chain. Two days in a row I've tried to buy something from here & when I get 2 the counter I'm greeted by one of the rudest pensioners I've had the misfortune to deal with. Both days I was told they couldn't sell me the item I was purchasing. First day & item wasn't in their system at all. Second day different item couldn't be sold because it was recalled, but the shelves were stocked with them. I'd rather slit my wrists than deal with these people again. read more

What a fun little trip we had here a couple of weekends ago. Our soul purpose was to get flowers for the flower bed. They have such a vast variety of flowers. They all looked healthy and well taken care of. The lady that was watering the plants was super friendly and we shared some laughs with her. This is our second year in a row buying flowers from this Lowe's and I will continue to come back. We got some last year from a nursery, paid twice as much and they all died! Lowe's has the flower power! read more