I don't have much to say. They're very helpful and nice. They have most of everything i need but sometimes i can find it cheaper elsewhere. Ace is just overpriced compared to other hardware places. Great employees though can't complain at all. They have a good selection too. read more

Amazingly huge store! I went to shop a new Traeger Smoker Grill. A happy older guy was quick to ask if he could help me find something. I knew to ask for Aaron, happy guy pointed him out behind the register. I didn't wait long til Aaron sought me out to talk about smokers. Aaron was knowledgeable and friendly, we had mutual acquaintances in Traeger community. He was genuine in giving me the answers I needed. I bought a smoker and will return to this Ace for Traeger accessories and insights from Aaron. Note: Save yourself time and headaches and don't buy a Costco Traeger smoker grill. Go with the real thing, available at the Circle Ace Hardware. read more

I used to always get my cat food here but I went to the pet section today and they barely have anything. No cat food at all. Why have a sign that says pet supply if you don't have pet supplies..... the people working there were very nice though! read more

Terrible customer service! First, I showed up to the store 16 minutes before they closed. 4 employees, old men, were standing right by the front door and told me I had exactly 16 minutes to shop! I was a little intimidated to say the least! I went to this store to purchase a product to kill grasshoppers. I specifically asked them if the product I was buying would work. I was told Yes! 2 weeks later and I still have Grasshoppers eating my plants! I called to ask if I could return the product since it does not work, and I was told NO! It's not their fault and they don't stand by the products they sell DO NOT GIVE YOUR HARD EARNED MONEY TO THIS CRAPPY BUSINESS I'm going to contact the manufacturer and see if they can offer me a refund. And let them know the company that sells their products does not stand by their products! WORST EXPERIENCE EVER read more

I'm a big fan of Ace in general and usually trade at the Ace at Bon, but this is a large store and also has the bargain area. I almost always get what I need at Bon Ace, but when I don't I go to this one. People are friendly, store is clean and bright and they probably got what you need. I find it interesting that prices are often lower at Ace than at Lowe's or Home Depot with the exception of electrical goods where the big boxes are cheaper. read more

I walked into ace hardware on circle and got greeted when I first walked in by Haylee, she the asked if I needed help at all looking for anything. I said yes an explained and in a minute or so she directed me to where I needed to go to find the item. She is awesome, normally going into hardware stores no one's approaches you. I will be back just because of haylee!! -Jeff H. read more

Haylee Taylor excellent employee! She is very nice and professional. Very helpful!! Give a raise!

Thank you so much Ace Hardware staff! Your fast delivery of a humidifier we desperately needed saved the day! Its not often that a delivery occurs an entire day early, within hours of placing an order. Especially stunning on the busiest shopping day of the year. I was so amazed at the outstanding service! Thank you, thank you!!! Hats off to you all! read more

Really cute holiday items this year! Here's a few pictures. They are still unpacking! Good pricing and friendly staff. read more

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I frequent the store often. Love to look for yard items that are unique. Every time I find something there's never a price and I never cab find an associate to get the price. I called today and talk to the manager. He was kind of rude. And at the end he said, I am short staffed have a good day I do get the short staffed with Covid. But you don't put things on clearance item with no sticker on them........ you won't sell them. You might've made $200 off me today. Nope , I'll go elsewhere . I hope the owner of the store returns My Call that I did request from the Manager read more

Terrible customer service; they stalk you from afar, trying to not let you see them watching you. High prices. Terrible layout of the store.

After being a regular and loyal customer since this store was built, (literally) after enjoying joking with the cashiers and others every time I came in, I was treated like crap this morning by the manager, as if he had never dealt with me. I seriously will have to consider whether to ever return. Bon Ace has always been friendly, and it is only a minute farther away. Basic common courtesy was lacking. The cashiers and most of the floor people have been good through the years, and I am always courteous and try to always thank them and have fun, so this felt like being kicked by a friend. After trying to hose down a rental machine in a freezing rain) and slipping on the ice) I returned, and he was superficially apologetic. The machine did not function well, and had not been cleaned before I took it home. I did not ask for a refund, because I am aware that stuff happens, and I just did my work. But he did not ask about that. Just told me he was going to charge me more. read more

Great customer service! A gentleman in the isles was able to help us find what we needed and then Omira checked us out and had an extra coupon that she gave us to use! We will definitely be shopping here again! Thank you! -From a few out-of-towners. read more

My wife and I travel an extra 10 minutes to avoid this location now. Been here 3x. Just like the other reviews say, Diana, the rude short red-haired boomer cashier is all smiles until it's time to work. Unusually bad return policies, bad selection, high prices and strangely rude employees make this a NEVER AGAIN store for me. read more

This store's return policy is so not customer friendly. I bought a few items in October to fix up my boat. Didn't start working on my boat until early march due to winter. Several items I discovered wouldn't work for me. Wrong size ext. I went in today with 3 items that weren't ever opened with a receipt and the rude manager who was in charge at 3pm on 03/09/17 wouldn't refund my 24$ Due to their "30 day return policy" I told him that I didn't have a chance to work on my boat during the winter but he didn't care. I also clearly showed him that none of the items were used and are still in original packaging. he said he couldn't do anything to help. Now I'm stuck with random brand new crap that I don't need and they can easily re sell. This Ace isn't a helpful place. Don't recommend this store to anyone! read more

Purchased 2 bottles of Ice Melt at Ace Hardware today. A hand written sign above the product and the stickers on the shelf all read $8.99. When we checked out, we were charged $18.99 for each bottle. Spoke to the store manager who said $8.99 is not the price, it's an old sign, as she began peeling off all the $8.99 tags on the shelf. That is why you shop the big chain stores, that value customer satisfaction and would have honored the price advertised. read more

I came in to this location with a hex key wrench as I was working on my bike. I needed a bigger size so I brought it with me to compare. I'm actually fairly regular at this store and even nodded at the door man as I walked in. I went back to the hex wrenches and started comparing to find the size I needed. I noticed the tools were locked up so I looked around to find a store associate. That's when I noticed 3 staff members, including a manager staring at me at the end of the isle. I walked up to ask them to unlock the item so I could purchase it. They cut me off and asked me to remove everything in my pockets. I was kind of shocked so asked "What?". The staff member in charge repeated to take everything out of my pockets. I showed him my wallet and phone and AirPod, and the wrench I had brought with me and explained I brought it with me to compare. When I asked "So you thought I was stealing?" He stated he thought so because I had an AirPod in and stuff in my pockets. He got extremely defensive and walked away, refusing to talk further, and had the other staff member escort me to the front to purchase the item. I've seen this situation happen before at this location with a man with a breathing device under his shirt - staff became extremely suspicious and escorted him to the front. I'm not sure if this location has a problem with theft, but the staff members are extremely suspicious and defensive. It was extremely uncomfortable and I don't think I'll be returning. It also looks like they have reviews turned off on Google otherwise I'd leave a similar review there. If you come here, careful of having things in you pockets or asking for help, you might be accused of theft. read more

Terrible service here after purchasing a faulty evaporative cooler. I bought it for my kids' room on a a 90+ degree day. While the service upon purchase was great, the thing was defective, blew only room temperature air, and beeped constantly, regardless if the water tank was empty or full. It was clear it had been returned before and just popped back out onto the floor for the next sucker. I went in to return it, and was instantly attacked by the female manager who pushed me to buy a couple window units (even though I told her my windows couldn't support window units), then pushed me to buy a $400 portable unit! I said, No, i'll just take my money back, and I was in a hurry. She said, "I can only give you a store credit. The signs all over the store say so." I asked her to show me the sign, which said, "No refunds on swamp coolers unless WE find them to be defective." I re-explained that it WAS defective, and she said, "Well, you'll have to wait while i go test it then." Note, she had NEVER offered this as an option, even though I told her repeatedly that it was defective. She NEVER apologized for selling me faulty merchandise, or acknowledged my inconvenience on having to drain and haul the thing back in. Instead, she treated me like a liar. Finally, after being very rude to me, she agreed to test the machine (since my word wasn't good enough). She found it to be defective. She still wasn't willing to refund my money so I could go somewhere that had decent merchandise. Luckily, at that moment, the owner walked over and took charge. He told her, "Why don't you just give this lady her money back? She's clearly not happy." She berated me further, stating I was rude to her (I never once raised my voice, used inappropriate language, etc. I simply clearly stated my case and expressed my discontent with their lack of customer service.) Ultimately, after an ugly 30 minute ordeal, I got my money back. This store is dishonest. Don't go here! read more

Called to get a light bulb converter (Light Bulb Base Socket Reducer Adapter Converter) and the member working on electronics (light bulbs section) said that she didn't have an idea of what was the item. Recommendation for Ace Hardware Store: ensure your employees are trained, or at least show them to be proactive and find the product (even a google search could provide some insight). I bought the product in Amazon.com. read more

Love the Ace Hardware! The only reason why I don't LOVE Ace Hardware is because he's not a cheap date. The following are my reasons for loving Ace: -Knife sharpening (I know, I'm sooo lazy) -Canning equipment (hell yes I can) -Gardening Equipment -The helpful (yet awkward/dorky) employees -Selection of kitchen items (Lodge & Le Creuset) -I love browsing their crappy "home" area Ace does have a clearance area where I have occasionally found an item I need at a reasonable price. The store is generally not very busy during week days but definitely gets more activity on the weekends. Yay Ace!!!!! read more

My first visit to this ACE Hardware location, and I'm hooked. The store is well lit, neat and clean. The aisles are clear and reasonably wide. The store clerks are available and helpful. Best of all, they have everything you can imagine, from hardware to electrical supplies, plumbing supplies, seasonal decorations, paints......and on and on. The ACE in my last hometown closed down and I had forgotten what a jewel this place is.....a terrific alternative to the big-box stores. Found everything I needed, plus two holiday gifts! Great stop for the morning! read more

Came in for a few last minute items to kick off Memorial Day weekend, it was busy as I expected but my cashier got everyone checked out very quickly so I didn't wait in line long and she was very nice. Can't remember her name but she had dark long hair. Great service!. read more

I wish I could give "0" stars. This place is horrible. My mother and I came to this store on Monday it was like pulling teeth to try to get someone to help us with what we were looking for. We called ahead to see if they had patio umbrellas in stock and asked how much. We were told $30. When we got to the store the cheapest was $75! That's a huge difference. We finally got what we needed and the cashier was rude. Then the next day we opened two of the things we purchased. One was an umbrella stand. It had chips and it was not heavy enough to hold my umbrella. The other was a tool to fix my screen. We attempted to use it and it didn't work. I went back on Tuesday to return the items. The lady at the front was super rude. She said she wouldn't be able to take them back and she'd need manager approval. She called him on a walkie talkie and described the package as torn all up he said no. Well the package wasn't torn all up it was opened and then taped back together. I told her I wanted to actually talk to him. He came to the front. Would not even look at me and said sure take it back. Then she opened the umbrella stand and said absolutely not. I explained that is the condition we received it in. So again she needed manager approval. She called again on the walkie talkie and he very rudely responded I am not coming up there again. They ended up taking them back, but that was a horrible experience and they were horribly rude. I don't remember either of the cashiers names but the manager was Nathan. read more

As always I love Ace always helpfully staff and neat , well organized isles. read more

Circle Ace Hardware - Store front - Hardware Stores Near Me - Colorado Springs, Colorado

I will never shop at the ACE on Circle in Colorado Springs .... my experiences with Ace Hardware store in California and even here Stetson Hills have been positive but the one on Circle I'm not quite sure what the problem is. MisInformed rude employees read more

ACE IS THE PLACE! The most friendly people. The best nut and bolt selection in town. read more

Poor customer service, poor quality in garden center and they didn't have what they advertised. Stopped here to purchase plants from their garden center. The quality and selection was poor and there weren't any prices displayed. Additionally, they did not have the items they advertised in their ad. When I asked an employee, he didn't know the prices nor was he willing to make any effort to assist me by finding out. He ended our conversation by telling me a lot of the prices were not ringing up correctly at the cash register and a lot of customers had paid the wrong price then he walked away. A second employee was equally as indifferent and unwilling to help. I will not be shopping here again. read more

What awful customer service. I was very shocked, usually employees at this store go out of their way to be helpful and courteous but not today! I found the glass cutting here to be much cheaper than the glass companies and much faster. I had a very precisely sized pane of glass needed for a project. I gave the dimensions to the store employee and he cut the glass. I found it was wrapped up in Ace hardware paper when I went to pick it up so I was not able to check the measurements on it. I unwrapped it at home and found that the store had cut it large. I phoned the store and asked for them to recut a piece of the correct dimensions. The store manager (I think, no names were given on the phone) said to bring it in and if they found it to be wrong they would cut another. I took it in and the store manager measured but refused to cut another because he said it was cut correctly. He refused to show me his measurements and refused to use my tape measure (in case mine was wrong). Manager Keith handed the glass back to me, no offers of help, no apologies no nothing. I have never had a store manager (if he is) treat me like that. Save yourself some time and annoyance, go somewhere else. If you know what you want and don't need help, this store has some great stuff. read more

Friendly staff that know you by name, it's the size of the old department stores with a highly experienced and trained staff.

Went to return an item and the manager Allen said he couldn't return it but stated on the receipt it says within 30 days we will fix it exchange it or refund it your receipt assures it they didn't honor it. read more

Purchased a Stihl weed wacker through a manager (Allen) because the certified Stihl employee was not present. The manager promised that the employee would be there the next day to assemble my product and make sure it operates. The employee quit and I was never notified on who would help with my order. I came back to the store the following weekend to request my refund. The supervisor on duty, Tiffany, declined my refund and told me she would not refund my product because she was not certified to refund a Stihl product and that she, "did not want to get fired for refunding the product." I stepped out of the store, talked to a manager at a sister location, and was told that they have to provide me with a refund due to the original manager (Allen) breaking the regulations and selling me a Stihl product without assembling it and making sure it was operational. Keep in mind, there aren't any certified Stihl employees because the only one quit that week. I went back into the store and informed the Tiffany of my conversation, she immediately became aggressive and began to verbally attack myself and my 8 month pregnant wife. She cursed at my wife and threatened to call law enforcement. My wife and I do not yell, especially with her being pregnant (which is horrible for our baby), and remained calm throughout the whole interaction. Other customers came up to defend my pregnant wife and demanded Tiffany to respect my wife and to not yell at her. My wife and I remained calm and simply asked for a refund so that we can leave. Another employee came up and said she would get the cashier to refund us. Overall, the aggressive behavior by Tiffany was totally uncalled for and unnecessary in every way. read more

I am so sorry to report that i will never shop here again after seeing the store manager reprimand and belittle a female cashier RIGHT IN FRONT OF ME IN THE CHECK OUT LINE! I asked the cashier what caused the tirade and she said he does it all the time to all the girls. In case the owner reads this it was the manager on duty wed morning May 13, 2015 read more

This is the first Ace Hardware I've ever been to that didn't make me feel a little violated. Don't get me wrong, I love Ace Hardware (except the one on Austin Bluffs and Academy, but that's another review). Ace Hardware (almost) always has by far the most knowledgeable employees. If I don't know exactly what I need, Ace is absolutely the place. I've been to an awful lot of Ace Hardware stores in Colorado, and most of them have a lot of similarities. These guys know what they're doing. But here's what usually happens when I walk into an Ace Hardware store: I walk through the door, apparently triggering a vagina alarm that goes off in the back room. A male employee chivalrously rushes to assist me, and I say, "No thanks, I'm good." With a whole lot of, "Are you sure? Well, what do you need?" he will follow me everywhere I go, evidently assuming the little lady will need some help choosing the right size nail to hang her Precious Moments collector plates. Or maybe I just look like a shoplifter. I cannot get a moment's peace. (One time when I bought lumber in Conifer, the guy asked me what my husband was building.) Believe it or not, I know my way around a hardware store, and sometimes I just want to wander, like, well, A WOMAN IN A HARDWARE STORE. The Ace on Circle will leave me alone. Customer service is still exemplary, so they pounce on me the moment I walk in, but they are perfectly capable of letting a customer go. "OK," they say. "If you have any questions, just ask." And then they go look busy (but still very approachable). It's a completely different environment in there, and I love it. I can wander for hours, without anyone demanding an explanation. Here's some other things I like about that place: Penny candy. Awesome. The Ace Rewards card might be pretty cool if I could keep track of it. The back room full of markdown merchandise. It's the clearance rack from heaven. The garden center is pretty good. It's bigger than most of the other Aces, and it's got one of the better selections of ornamental ceramic pots in town (but not as good as Don's). The bedding plants are good quality, but last summer they had a little problem with watering. One day they'd be bone dry and withery, a few days later they'd be borderline moldy. Be sure to check whatever you buy when you get it home. It's a little pricey, but the sales are pretty good. Sharp knives. It's very well organized. Parking is great during the week. The staff, including management, is welcoming and accommodating. They joke around with each other too, and seem to actually like working there. They carry attachments for KitchenAid mixers there, so it's not like they've never seen a woman before. The "homegoods" section is kind of an overpriced joke, though. Can't blame 'em for trying, I guess. P.S. I'm not doubting Jamie O.'s story, but I find it astonishing. That has definitely not been my experience at this particular store. I did have an eerily similar experience at the Austin Bluffs store though, so I wonder if it isn't really really difficult for Ace Hardware franchises to return defective merchandise. I've never tried to return anything at the Circle Ace. read more

This is the best place to go to when you need hardware...as the name states. I felt soooo overwhelmed when I needed to find the most awkward screw ever. I walked in and went right to the hardware section. Every single drawer has a picture on it of it's contents making it incredibly easy to start weeding out the thousands of options. I was dumbfounded when the first drawer I opened was the exact screw I needed. And not only did they have the same one but they had it in 4 different lengths. I will most definitely skip Lowes or Home Depot when I need anything home improvement related in the future. I just love the mom and pop type of feel and they offer military discount's.....BOMB! read more

Worst customer service, guy on the phone and ignoring customers. Had to find what I need myself. Never going there again!

My husband and I have shopped at this store for years. They have knowledgeable and very friendly staff; they go the extra mile always. They have things you often found before in old hardware stores (like various vinyl cloth cut by the yard). and lots of "interesting" items. ACE IS THE PLACE! Kathleen K. read more

This has to be the worst Ace in town when it comes to price setting and not honoring or even trying to compete with Ace Hardware Corporate prices. Just save yourself and drive the extra 4-5 minutes to home depot and get a fair price from a reputable company. They literally will try and sell you a $150 lawnmower for $300+ tax. read more

Time to retire Saturday morning Grandma, bless her heart. She hemmed and hawed about refunding 7 bucks for casters because I had used some rewards points when I purchased them...(which should have made it clear I am a regular customer). I handed the casters to the cashier and told her ACE could have them (no charge) because they were no good to me, and I left. I'll buy that Traeger smoker somewhere else... read more

Every time I shop at this store, I swear it will be my last time, and I think my trip today really was my last. We moved into the vicinity three years ago, and I've made frequent visits here because it is the hardware store that's closest to our new house. Everyone has a bad day, and every store has a bad day now and again, but these people are consistently rude and unfriendly. The staff often acts like they're performing a Saturday Night Live skit parodying "the place with the helpful hardware man"! Sure, I've had encounters there with employees who really are friendly and knowledgeable. But I've had too many experiences (like today) of almost aggressive indifference, disinterest, and meanness. I'm going to drive the extra distance to the Ace over on Uintah. The folks who work at that store are as consistently friendly as those working at the store on Circle are hyper-UNfriendly. read more

I always shop this Ace because their selection is much better than any of the others in town. However, the customer service at this location is never good. The employees rarely speak to me when I'm shopping in the aisles. You have to hunt someone down for help. At the registers, the cashiers are quite unfriendly. They talk to one another but never to the customer. I feel like it's worth driving out of my way to Big R for my chicken supplies, despite this store being just down the road from me. Today was the last straw. I drove to this store to get supplies before heading out of town. I didn't know they were 3 minutes from being open. The staff was all on the front porch and they just glared at me as I walked up. When I got to the door, they sent a young man out to tell me they were not open yet. By the time I made it back to my car, it was 2 minutes til opening time. If I weren't under a serious time crunch to get out of town, I'd have driven the extra 15 minutes to Big R just to avoid the people in this store. Get it together Ace, you've left a lasting impression. read more