Lilah Rose is a wonderful children's shop and community spot in Melrose. There's a wide selection…read moreof high quality children's clothes, books, and toys. I have gotten some good deals on items here - same or better than Amazon on things I've bought for my kiddoes like iplay brand hats and swim diapers, all manner of Melissa & Doug toys, Skip Hop utensils, and wooden building blocks. Alex, the owner, is active in the local community and often hosts crafts and sing along events in the store during the week for children. The store gets new items in all the time, too, so every time we stop by there's something new. Definitely a great spot for kids in Melrose!

I had an awful experience with this shop. I called ahead as I had heard they had needohs for sale…read more I spoke to a young girl on the phone who told me they had some nice sicles left. She asked me how many I needed and I told her I would need four. I explained that I lived an hour away and she stated she would hold them for me, asking me for my name. I drove an hour with my children (one of whom is profoundly disabled). My son was super excited, but when we got there the two girls said they just started their shift and could not find the items. They texted a group chat and told us that the girls who were on the shift before them were new hires. They stated one of them replied "maybe" when asked if they spoke with me. I showed her my call log and the girls apologized. My son ended up sick from car ride / anxiety over the situation, vomiting at the exit and we quickly had to leave. I did reach out to the store owner. She claimed she was out of town and would call me back the following day. Days later I never heard from her so I followed up in email. Instead of being apologetic for the situation and not calling me back she proceeded to shift blame and gaslight me. She said they would never agree to hold and that I should "plan ahead". I don't recommend a store whose owner does not value their customers. I am deeply disappointed in her response to what happened.

Lady working at the register was talking badly to another customer about my daughter who was upset…read more She is two. Hope this lady finds patience with others.

January 14 was a day my grandson and I were looking forward to…read more We had plans to go to the Lakeshore Learning Store. Lakeshore was doing a "science day". Parents, Grandparents and Friends , I want to tell you, we had a blast !!! We spent about two hours at the event We made slime, dug for dinosaurs and learned about bugs. We took our time going from station to station and loved every minute of it. The employees were unbelievable with the way they treated everyone. Each station worker explained how the things we did were done . Did I say we had a blast ! lol To my surprise as we did each station, No one pressured me/us to buy anything! Seriously! I have to say that that was very refreshing! Part of my Grammy / Grandson adventure to Lakeshore was a gift card to my Grandson for a Christmas gift.. When my daughter suggested adventures for Christmas gifts, I didn't realize that she was giving me a gift to. My gift was seeing how much my Grandson loved the Lakeshore Science event. His gift was learning and having fun . Of course he enjoyed spending his gift card after we had a marvelous time. Thank you to all the wonderful people who made our Grammy/Grandson adventure special. I love Lakeshore Learning Store ! We will differently go back many times Thanks again

Cute store. Zero customer service. I walked in on a Sunday…read moreand 2 workers were on their phone. No one looked up or said hello. One worker was sitting on the counter. I know these stores are privately owned and I wanted to shop there for that reason. I asked the girl a question and got an unfriendly attitude. I got the vibe that she was annoyed to be working. I went for an infant toy and the selection for infants was very low. I drove an hour to get to this store and it was not worth the trip. I guess I'll be ordering from Amazon after all.

Been several times. Excellent toy options. Sometimes same item is a bit less like Amazon or target…read morebut nice to shop local support live store. Helpful on phone few times too.

Cute local toy store. It was smaller than I expected but I liked how the sections were organized. I…read morewas looking for a 1 year old birthday present and there was a little corner for that age group. Plenty of soft stuffed animals and even some penny candy (well now 35 cents lol) It was cute to see kids coming in by themselves or with their gramps to pick out toys. It just makes you feel like it's a safe place. And almost brings you back in time that kids just showing up at the toy store to browse or buy themselves little things. Dick was who helped give me some advice on some toys and was so very friendly. He even offered to gift wrap the toy I picked out and it looks adorable. Though the prices were a little higher than what you would get on amazon for the same or similar item it's a better feeling knowing your supporting local and keeping them in business!

Service and selection. Lovely store and people who run it. They are always helpful to suggest…read moretoys for specific ages.

I can't say enough good things about this treasure of a toyshop. The selection, decor and location…read moreare exactly right -- it's so cozy and inviting. The staff are definitely the cherry on top. My tween and his friends recently stopped in after a very hard day at school (bomb threat) and was warmly greeted by these kind souls. They had several board and card games open and encouraged the kids to try them out. We went back later to buy a few things, but it was clear that there was no obligation to buy. The enthusiasm and expertise of these wonderful employees can't be overstated. Perhaps they knew that the kids in our neighborhood were stressed out that day and needed some innocent fun; perhaps not.

We received a gift from here in August. When I put batteries in it never turned on. I went back to…read morereturn it and they wouldn't accept it due to covid. When I explained it was broken they still wouldn't take it back or exchange it. We went back a month later and they said it had been over 30 days and still wouldn't take it. Finally a third time going back they agreed to 'make an exception' and let us return the broken toy they sold. Then the assistant manager didn't know how to process a return. Huge time suck. Horrible costumer service.

An absolutely charming, little gem of a children's store in Davis Square…read more I was drawn in by the fun and colorful window display/artwork. The fabulous display continues throughout the store, creating a very enjoyable shopping experience. The selection of clothing, books and toys are well curated for ages ranging newborn to small children. I had a lovely chat with the owner who was both friendly and helpful with my shopping needs. She let me know about a clothing sale they were having and provided fun facts about the books I was browsing. (Local authors sold here) I was pleased to see good Spanish book options, and ended up purchasing one as a gift. Many of the items here seemed to be "earth friendly", made with good materials at a reasonable price. I will be back to shop for gifts in the future!

The owner has great suggestions for just what might work for you. The shop is well stocked with…read moreclothes, some small toys, books and more.

Very pleased with the transactions. Excellent product and overall service. Would give my highest…read morerecommendation.

Absolutely the best place to get anything you need regarding toy soldiers. This is my dream store;…read moretons of stuff. You could spend a day in the shop and still not see everything. Staff is knowledgeable and happy to share information and advice. They have plastic and metal soldiers for war games, painting, collecting, dioramas, or just for fun. All kinds of other things too; for role playing games, card games, model building etc. if you like any of these things you need to go here!

Such a variety of books and gifts. The shop has something for everyone and they can order books if…read morethey don't have them.

Disrespect customer and so rude hanging up phone calls, don't give any explanation to cancel…read moreorders. Worst experience ever had.