Customer service was good called last minute and was able to add a night to our 3 night stay. We…read morewere in rm 408 which is a 2 bed queen stream view. We were given a choice of floors but didn't know the difference so just fyi, breakfast is on the 3rd floor and the fitness room and laundry is on the 5th( didn't use either). The lower room numbers on our floor was closer to the road and had a clear view of all the balconies and parking garage of the hotel across the stream and gave them a clear view of our balcony. The higher room numbers had trees in between that looked like they provided shade and privacy. Breakfast was exactly as stated on website. Rooms were comfortable and clean. Gatlinburg Trail was within walking distance as well as several restaurants and stores and a trolley stop is close by. I would stay again in a different room.

We make at least one trip to Gatlinburg every year, it is our happy place. we have never stayed…read morehere before, as it is a little out of our price range and we tend to lean toward places that we can prepare meals in. However, this place was great! The beds were super comfy, and between the fireplace and the creek right under our balcony, it was very cozy. Loved the decor, highlighting the history of the region, the wildlife and the geological makeup of the mountains. The fact that it is next door to our favorite restaurant in Gatlinburg, The Peddler, made it all the better. If we are coming back for a short stay, we will definitely consider Bearskin Lodge

A mostly pleasant stay in a very conveniently located Gatlinburg location! Would recommend and use…read moreagain in the future. Details listed below. Parking. This is one of the highlights of this hotel. The covered parking garage is free and makes life in Gatlinburg less of a hassle as there is no free street parking. Given the hotels location smack in the middle of all the action, you can pretty much walk to all Parkway attractions. Check in. Very easy and pleasant! All front desk workers were kind and polite. The room. It could be better but it could also be a lot worse! Yeah the room was a bit dated and could use a facelift but most importantly it's clean and comfortable. All rooms do have a balcony but my supposed "Mountain View" was a sad view of the parking lot fronted by the butt end of a mountain side. Not really the breathtaking view I had envisioned. But eh! That's what going to the National park is supposed to serve. If the view is important to you, request a city view. Breakfast. Prefacing by saying that any free breakfast is definitely appreciated BUT this leaves a little to be desired. Some more options would be nice. I had expected some muffins, bagels, maybe a waffle machine as well. Continental staples if ya know what I mean. But again, it's enough to satisfy. Facilities. Nice pool deck area with a spa and gym. It was flooded with kids and partiers on the weekend but was calm and quiet for my brief visit on a Sunday afternoon at 2pm. Location. THIS is the real reason to stay at this hotel. It truly doesn't get much better. As noted, all parkway attractions are walkable from here. Even better is the five minute drive to Great Smokey Mountain National Park. Miscellaneous. Okay so pretty much everything about my stay was pleasant but one major complaint I do have here is the noise level. I know that Gatlinburg is somewhat of a party destination but omg the loud music shook my room late at night. The walls are paper thin which is frustrating enough without the added nuisance. The hotel NEEDS some type of policy like no loud music and pool closure at 10pm. Price was pretty much on point with the neighboring hotels so if given my pick of the lot I would choose this place again!

Old... 2 elevators ... we're on the 8th floor.. we got the romantic Room for our anniversary, hot…read moretub and fireplace... Sheets and towels looked beyond clean and fresh... and the room was basically clean, but it smelled like cat pee.... I was trying to get something in the main hub of of Gatlinburg and this place had decent reviews... let's agreed to disagree. Parking garage is $16 a night, which is doable, but the spaces are so unbelievable small that the driver has to pull out in order for the passenger to be able to get in unless you wanna bump the other car door... Elevator was beyond slow, which we had heard that in reviews... when you have two elevators and 800 rooms that makes sense right. It needs some definite maintenance attention. I told my husband, I'm just going to go with well-known name hotels from now on. And the bathroom door couldn't close tight... the door was too big or lopsided or something..... all in all the carpets in this room need to be cleaned or something there's a definite pee smell! Ice machine out of order... so no we didn't use the ice bucket!

Amazing stay! We had a little hiccup at check in as we were given a room someone was already…read moreoccupying. Management was very apologetic and did everything to make it right! Outside of that mishap we had a wonderful 4 night stay! The staff were friendly all around! From front desk to housekeeping, breakfast, and the lounge everyone was so kind! We were pleased with the cleanliness of the hotel! Early each morning I would see the housekeeping staff cleaning the hallways, lobby, and elevators! Loved that the elevators and lobby always had a refreshing aromatic smell! Our room was super clean and super spacious! Definitely recommend getting a mountain view room with a balcony! So peaceful to watch the sunrise out there every morning or to hang out in the evening! Room service was great! Food came in a reasonable amount of time and everything was piping hot! Mozzarella Sticks, Grilled Chicken Sandwich, and Hot Wings were delicious! Loved the variety at breakfast each morning and loved the evening reception each night! Also really enjoyed the pool, fire pit, and outdoor games! As a mom, I enjoyed the laundry facilities and absolutely loved that payment was completely digital! The location of hotel is great and close to everything! Plus there is a surplus of parking space! Looking forward to our next stay!

I love a new hotel and this is by far the nicest embassy suites I've stayed at…read more We had a 2 room (1 bedroom) 2 queens room. It was spacious including the two way entry into the bathroom. All the best rooms are the balcony rooms which face the back, but there were no upgrades available. They were able to accommodate an early check in which was very much needed after a long drive with a baby. The lobby is beautiful and the elevators are quick. The breakfast is at the top floor and while we stayed only one night, we had a wedding and could not try out the manager's hour.

06/01/2023 - 2nd time here and we saw a black bear behind the hotel by the dumpsters while throwing…read moreout our KFC leftovers and trash. That day we went to the national park to find wildlife and found a few hawks and deer but no bears but when we got back to the Norma Dan that evening we saw the bears and said "Awesome" - We love this hotel, hot tubs were Hot the outdoor pool heated and the front desk staff very friendly especially two older gals who were the owners of this motel. We also enjoyed the two indoor hot tubs and the breakfast room and their hostess there. We were a little disappointed when we found out there were no "Krispy Kreme donuts" served here anymore because Krispy Kreme overcharges area local hotels owners outrageous prices for their donuts and no budget for over priced donuts; Besides that we had a nice visit and received a great AAA Discount. Consumer Tip: Book directly with property because 3rd party hotel sites say there saving you $$$ but Honestly overcharging and reviews are misleading as well as some of their restrictions on those websites.

The pictures in the header are all old - this motel is MUCH nicer than the pictures suggest!…read more What an absolute gem! It seems like the owners run the motel and actually want to ensure you have a great time! Incredibly friendly staff. Clean rooms, clean swimming pools (there are two), clean everything! It's not the newest hotel in the area but it far surpassed my expectations as the rooms are updated and are as nice as a Fairfield or a Hampton. My wife forgot her prescription glasses in the room when we checked out. They called a few hours after we left to let us know this. Unfortunately we were 150 miles away by that time. They shipped them to us without asking for payment. I am happily reimbursing them for shipping. If we return to the area for another visit, this is the only place I will stay. On another note, yes they give you a big brass key to get into your room. I found that rather refreshing as it always worked and I didn't need to get it reprogrammed like an electronic card.

Beautiful View, but there were some comfort and amenity gaps…read more We booked a king suite with a jacuzzi tub and a river view. The view was truly beautiful--we could see the river and the fog covered mountains, which was definitely the highlight of our stay. The price of the room initially enticed us, and in that sense it was probably worth what we paid. However, we were looking forward to using the jacuzzi tub, but after it took nearly an hour to fill, the excitement wore off and we ended up not enjoying it as much as expected. The room temperature was another challenge. The room has a wall AC unit, which we kept set at 66 degrees in February. When the unit cycled off, the room quickly became warm. Since the unit is located in the main room, no cool air reached the bathroom, and it stayed uncomfortably warm. The hallways throughout the hotel were also extremely warm. According to the hotel description, the room was supposed to include a coffeemaker, microwave, and mini refrigerator, but none of these were present. We were also surprised to find that there was no hair dryer provided. The mattress was also a concern--it sagged quite a bit and felt a little lumpy. That said, we still managed to sleep okay. On a positive note, the breakfast was pretty good, and the view from the room really was lovely. The staff was pleasant and the room was clean Overall, the stay had some nice aspects, but the lack of advertised amenities, temperature issues, and slow-filling jacuzzi took away from the experience.

this hotel is very nice and the staff is very friendly and professional. the hotel is very clean,…read morethe view is amazing. Great breakfast and the lobby and lounge area are so comfortable to relax in. The room was spacious and comfortable with everything that we needed. We will definitely be staying here again.

Family friendly stay close to all the attractions. I booked…read morethe Creekstone Inn, due to its proximity to various things up in Pigeon Forge and Gatlinburg for my family this past weekend. I wasn't sure what to expect based on the reviews and a lower rating. However, I was very pleasantly surprised. The Creekstone is located at the tail end of the strip going towards Gatlinburg but it's not on the mainstrip part of it is one street away and the other building is across the creek and down a little more. Which means it's in a great location for both places without all the noise of the street. When traveling with kids that's a very nice thing. When I checked in the person at the front desk was super helpful and nice. My husband and son were coming later and my 7 month old daughter and I were checking in early. He explained that we were in the second building the one across the creek and down a little and how to get there. So we checked in grabbed our keys and headed out. Found the other building super easy and started to unload. This was where we had the only problem the whole stay. We got to the room, she was cranky due to nap time and I couldn't open the door. The light turned green but the door wouldn't budge. Luckily, I had seen some housekeeping personnel on the first floor, so I went down for help. The person, who I assumed to be the manager came up with me and it was a simple issue. The handles on some of the doors were opposite. The handle needed to be lifted up instead of pushed down. Quirky yes, but not bad. The room was clean and spacious with a separate area for when my son came. It was nice we weren't on top of each other. Each room had a balcony facing the creek and you can watch the ducks and geese and little critters from your balcony. My son was super happy to spot what we thought to be a little muskrat hanging out down below. Breakfast is offered daily from 7-10. They have a variety of things from hot to cold items, such as eggs sausages and waffles along with cereal, yogurt and fruit. Plus other things too. Between all of us we probably sampled the mass majority of it. It was all good. It was hot and fresh and honestly a lot better than I expected. For me this place was an unexpected gem. Everyone who I met with, or asked for help from was super kind and helpful and knowledgeable. The rooms are clean and quiet. Yes, if you are in the second building you have to drive for the breakfast that's included, but, that second building is gold. It's quiet with no street noise, just the creek if you opened the door. I would definitely come and stay here again.

The hotel itself was very nice, the rooms were cutely, decorated and very comfortable, the staff…read morewas very accommodating, the location was perfect, and the fact that your balcony overlooked the river was stunning!!!

Top notch from booking to check out. I was able to book this hotel through a third party app and…read moreboy was I impressed at the outstanding facility. Check in was simple, easy, and quick. Since we drove 9 hours from Maryland, staff allowed us to check in early. We are so grateful for this opportunity as it was a long drive and we were exhausted. Room was immaculate. We booked a studio which included a kitchenette, full size fridge, washer/dryer, and balcony. Towels, cloths were fully stocked so that was great too. No daily breakfast but we did not care because the room was so comfortable and we were able to heat our own food. Staff were friendly and welcoming, even offering suggestions for activities, and coupons. There are also amenities on site such as pool, hot tub, and gym. Even if you stay at Mill Springs, you still have access to the sister property amenities next door. We loved staying here and will definitely be back. This hotel is also very accessible. Handicap parking located directly next to elevators and flat surface to easily walk (or roll) into the elevator. Shower did not have a tub, but a shower with a door to easily step into. I wish they had more handicap parking, but overall very accessible. I will be able to come back and visit with my mom who uses a wheelchair, with no trouble at all.

The Mill Springs Lodge is amazing. They have the most beautiful rooms or suites I've ever stayed…read moreit. Employees are friendly and helpful. I loved it so much!

The Appy Lodge is a very nice, quiet hotel in a very good location. The lodge is close enough to…read morethe Gatlinburg main attractions but far enough away to offer a very quiet, peaceful escape from the crowds. The trolley stops right next to the lodge, which saves on the high parking fees downtown. The location offers quick access to roads leading into the national park or straight into Pigeon Forge. The lodge itself is really beautiful and well built. The solid construction means very quiet rooms. The employees are courteous and helpful, and the place is clean and tidy. My only complaint.....the morning coffee is absolutely the worst tasting coffee I have ever had. It doesn't even taste like coffee. I only have morning coffee, but that one or two cups is important for me. They have Keurig coffee machines in the rooms, but I don't like that plastic, chemical tasting coffee either. They really should change coffee brands and learn how to brew a good pot of coffee! I recommend this lodge for your stay in Gatlinburg.

We stayed here during our trip to Gatlinburg and really enjoyed it! I liked how this lodge was…read morelocated before driving into the city so you can avoid the traffic. We did get a balcony room with two queen beds and had a nice view. There was also plenty of parking in the lot. Room overall was spacious and pretty clean and came with all the features in a standard hotel. The complimentary breakfast was also a nice touch with pancakes, eggs, biscuit sandwiches, yogurts, bagels, cereal and a coffee and tea station. There was also a fire pit outside which seemed to be crowded whenever we wanted to go sit by the fire. Downtown Gatlinburg was only a 15min walk away and Pigeon Forge was about a 5 mile car ride away. There is also a trolley with a stop right in front of the hotel which can take you to either location. Overall, I really enjoyed my stay here!