Excellent in every way! It is always clean and festive, we love Christmas and that's what this…read moreplace is all about.

If you love Christmas this is the place to stay! Well kept hotel and the staff are very friendly…read more The decor is beautiful and the pool is idyllic. Free breakfast, daily Santa meet and greets, Santa in concert a few nights a week and a beautiful pool, so much to enjoy and the holiday spirit is contagious.

The people who work there are so nice I made a mess up and there help me with a smile worker: Jasonread more

Electronic let card would not work at all during stay…read more Breakfast is average. Pools are good. Stayed Sunday - Saturday, housekeepers only came one time. Had to ask for towels every other day which was challenging bc the staff acted as if they didn't speak English. Took the trash to lobby as the can in room was small and no housekeepers and for it. The beds are 4/10. Room was cleaned about 0/10. Stains on items. Dust. Hair. Won't stay here again when there are so many options.

Wonderful upscale resort nestled in the Great Smokey Mountains. The amenities are superb and the…read morefood at their restaurant is delicious! The hotel is GORGEOUS and styled so well. Upon our arrival we were greeted by friendly staff that helped us check in and arranged to have our baggage taken up to our room. They do offer valet parking and complementary self parking. They have an indoor pool, outdoor pool, fire pits, arcade, gym, spa, and even complementary s'mores in the evening. The service and staff were all wonderful! You get free preferred parking at Dollywood and timesavers for everyone in your party. 5/5 Star experience - we will 100% stay here next time we are in the area.

This review is all about the SPA!!!…read more Can a husky, bald, 56 y/o man get a massage?? HELL YEAH!!! Wife and I did a couples massage (a first) since we were looking for couples opportunities. And this didn't disappoint. It was very relaxing and both wife and I felt very comfortable. I did apologize for my feet (I have gravel grippers) but they trooped on. The therapists were engaging as to what we'd like (I asked to kneaded like a bad pillow, and wife was less needy). But they adjusted accordingly and we were very appreciative It can be pricey (we had a resort discount though), but this is well worth the cost. It's okay to be a dude and get massaged with eucalyptus-coconut oils. I will not judge you.

Great location on the island surrounded by shops, restaurants, and other activities. It's also a…read more12-20 minute drive to Dollywood and 20 minutes or so to activities in Gatlinburg. Staff was super friendly and helpful. Every interaction was genuinely friendly, fun, and welcoming. The rooms are a good size with an indoor fireplace that adds a nice touch and large bathrooms. They have outdoor balconies overlooking the shopping area or river - which was great for seeing nature (geese, beavers, herons). Facilities are nice with a good sized gym and large rooftop pool and hot tub overlooking the Ferris wheel. The roof has plenty of lounge chairs and the chill bar with great staff that will bring your orders (food included) to your chair. The hotel is pet-friendly and has an indoor fireplace-house restaurant and bar (Fins) with an outdoor patio. It also has an onsite Starbucks. While pricey, the amenities, room size, great staff, and location made it worth it! We've already started talking about our next visit!

Head to Gatlinburg and stay at the Margaritaville Resort…read more This hotel has seen better days. We had a basic room with two queens overlooking the creek. The bathroom had a vent with tons of rust, the paint was chipped all over the walls. Beat up and scuffed furniture. The patios were sad and depressing. The patio door was broken and did not lock. The view is "sad creek with creepy parking lot." The hotel also gives a complimentary margarita coupon to guests. We do not drink alcohol. When I went to the bar I asked the manager if we could trade it in for a non-alcoholic margarita or NA beer and they said no, only alcoholic margaritas. How ridiculous! Not even a freaking mocktail margarita! After staying at the Gatlinburg resort property this was a huge let down. We have since learned they are two different franchise owners. Suffice to say, we were going to stay two nights. We paid for two and after one night we left and booked a room at the Gatlinburg location instead. That's how bad it was.

We enjoyed our stay here. Nice seating areas by the fireplace. One night two guys with guitars…read moreplayed and sang. They were very good. Room was nice. Clean with everything you need. Cleaning staff did a good job. Parking is right out front which worked out well. Walking distance to the craziness on the main drag in Pigeon Forge. They have a nice gym on the first floor. Outdoor area to sit and talk. Didn't use the pool but it looked nice. We did not do the breakfast, but it looked good. Plenty of seating. I would recommend.

First off, my husbands mistake but this was a time share weekend so the hotel was basically free…read morebut it makes me wonder if time share rooms are typically awful or this was just our luck. Got there around 10:00 and the room was ready. Great! Got to room and it was pretty small and filthy (table had crumbs/sticky, not vacuumed etc). Went back to the front desk and she offered to switch to same room for no charge or upgrade to a slightly bigger room for $20/night. We opted for that option since as a family of four, more space is worth the cost for us. We got to that room and again, not the cleanest and there was pubic hairs on the bathroom floor which basically sealed the deal mentally nothing good would happen. Because this was a timeshare offer we called them and finally after we left and had lunch they just put us in another room. They did refund the $60 and gave us three breakfast vouchers for each day but even this room was not clean to what "Hilton" standards should be even though the manager walked through the room personally. In the end, this made it very easy to say no to the timeshare presentation as their excuse was Hilton bought the property just a year ago so they aren't all up to standard yet. The lobby was beautiful, the pool area looked nice but my kids said the water was freezing. I would never pay for the $17 dollar breakfast as it's basically the same free stuff you get at every other hot continental breakfast. Basically, you couldn't pay me to stay here again.

My stay was great! The breakfast was very good, the room was very clean. Sitting by the babbling…read moreriver was very relaxing and enjoyable. If you want a room facing the river, you have to ask for that in your reservation (they have rooms facing the river, and other rooms facing the parking lot). We stayed in a river-facing room, and it was great. Staff were all very friendly and I will most definitely stay there again if the opportunity arises. There are ducks and geese, and we even say a crane in the water. Within walking distance of several restaurants and attractions, right on the main drag in Pigeon Forge.

We booked The Inn on the River because the website showed a charming, cozy inn right along the…read moreriver. It definitely delivers on the cozy atmosphere and river views -- and yes, there are plenty of geese to remind you you're by the water! Check-in was seamless, and the front desk staff were friendly and welcoming. They have a nice 24/7 drink bar with instant coffee and tea, plus another bar with juice and tea options during breakfast and again in the evenings (7-10). Small touches like that were a nice surprise. As for the room, it was a good size and overall comfortable. The beds were great, though I did notice housekeeping service declined a bit as the week went on. Towels varied in softness, and the complimentary toiletries were below average -- I'd recommend bringing your own. For a listed 3-star hotel, I'd rate it closer to 2.5 stars. The property is clean and cozy, but for the price point, it could use a few tune-ups. That said, I'd stay here again, especially if you're traveling with family or kids. The pool and hot tub area are nice, and the continental breakfast was fairly decent. Tip: If you're staying on the first floor near rooms 110-120, you might want to request a different area unless you're an early riser -- hallway noise can be noticeable from people coming and going in the morning.

Wowowowow, where do I start?!…read more Pigeon Forge is a mountainous Vegas-like touristy town. There are tons of hotels, some are great and others...not so much. Those great hotels are often going to cost a pretty penny while those more affordable ones are going to be a bit rough around the edges. So where can you stay in Pigeon Forge that isn't going to hurt the bank account while giving you a relaxing stay? Well look no further...Twin Mountain Inn & Suites is excellent AND affordable! I'm a Hotels member and when I saw Twin Mountain Inn and Suites' 5 star reviews, I was curious, especially because at the time, the rates were about $97/night AND pets are only $20/night. Not only that, the room had a river view with a balcony, fireplace, and free parking. Now, I've kept this hotel on the backburner on my account. Last time we visited Pigeon Forge, we stayed at Drury and spent so much more on a "Mountain View" that overlooked the parking structure. So, this time, I decided to go with my instinct and book with Twin Mountain. Boy, am I glad we did!! We stayed on the third floor. Don't let the cover of a book fool you. The parking is easy but can get full pretty quickly, true. However, the room was probably on of the cleanest hotel rooms we've ever stayed in. The beds were comfortable. The shower was hot and had good water pressure (albeit, no conditioner or body wash-just a small packaged bar of soap. There were two small bottles of shampoo). There's a microwave and mini fridge in the room. I also liked that there were two sinks, one in the bathroom and one just outside of it (vanity). This was convenient for two people. The AC/heater was powerful, too. The fireplace is timed and creates a cozy atmosphere. The balcony overlooking the river was peaceful and there were two plastic chairs and a little table out there to sit and enjoy the view of ducks and geese. Twin Mountain Inn and Suites is close to the strip but away from the flashing lights and noise. It's a great location! Breakfast is included and had biscuits and gravy, eggs, yogurt, sausage, fruit, cereal, and one waffle maker. There's fresh coffee and a juice machine, too. It was a tight squeeze as it was very busy for 7:30am so I decided to get one biscuit and gravy, two sausages, and a yogurt to take back to the room, which were all very good. There's a drink vending machine outside of the lobby and one near the parking lot. The elevator was convenient and they also had luggage trolleys, too. This was an outstanding stay for one night and I wish it had been longer. I highly highly HIGHLY recommend staying with Twin Mountain Inn & Suites for your next stay in Pigeon Forge.

Me and my husband had an amazing anniversary trip here, everything is as pictured and the balcony's…read morewas amazing to have after a long night out exploring.

I am not sure why there are so many negative reviews for this hotel…read more The hotel is pristine. Staff were very accommodating, They checked in with us daily. I am a gold member, so I got all the usual perks, including drinks, snacks, and regular check-in to see if anything was needed. They brought me extra blankets, extra hangers, extra toilet paper... fast and friendly wouth each request The housekeepers were fantastic. The check-in and checkout were easy. They have a beautifully kept inside pool and a shared pool outside. The kids were loving this place. They have a beautiful observation deck upstairs. True by Hilton is known for being a no-frills less expensive Hilton experience, but our room had a small refrigerator and it was well outfitted . My only complaint.. .zero dressers for storage space. Which made it a little messy, but did not stop staff from picking up after and somehow they made it look fine. Our room was clean and comfortable. AC was pumping and the lobby was clean. Breakfast was and they had a lot of things to do.

The staff was rude!! The beds said they were queen and they were twin. An ice bucket with mold and…read morehair in it was unacceptable. The rooms suck!! The only staff that was Awesome was the Breakfast Staff and the morning front Desk Lady. No privacy areas to just be with a group. Sharing an outdoor pool is unacceptable.