We rented bikes for the first time up north, and this place was so wonderful. We called and the…read morewoman on the phone was incredibly nice and told us "not to worry because they had enough bikes to help our whole family, no matter what sizes we needed." Awesome! We came on over and they let us try electric bikes for the first time. They patiently taught us how to use them and let us ride around the parking lot to decide if we wanted those or regular bikes. We decided to try the e-bikes and away we went! They were super helpful, telling us the best paths to take and providing us with a map. Jeff, one of the employees, especially went above and beyond. We rented the bikes for 24 hours and therefore tried to load them in our car, but when we realized that there wasn't enough room, he took the bike rack off of his OWN car and attached it to ours. How sweet is that?! He brought out tools to do it quickly and then wished us a wonderful time. We would've guessed he was the owner by how above and beyond he went but nope -- just a man who is rocking his job. Thank you for a fun time! PS: The inside of this store is great too and has tons of great outdoors clothing and gear. Look around!

My wife and I rented a couple of e-bikes for the day. We rode out to Harbor Springs. On the way…read moreback, I lost control of my bike and ended up on the ground. There was no apparent reason why that happened. I'm a seasoned bike rider with a great safety record. My fall scared the heck out of my wife. Fortunately, I didn't hit my head, but I guess I should have had knee and elbow pads (I have road rash on my forearm and especially on my knee). When I got the bike up, the handlebars were parallel to the frame. That's when I discovered that the handlebars were loose. I was able to straighten them with light pressure. I tested my wife's handlebars and they were tight. Since we didn't really have any options, we carefully rode back to the bike shop (my knee covered in blood the entire way). When we arrived at the rental place, I was surprised at the seeming lack of concern by the staff person. I told him what happened and showed him my injuries. He tested the handlebars and acted like they were barely loose. It was as if he wanted to play down the looseness, and may have gone into CYA mode. He tightened the handlebars and sent us on our way for the rest of our day. It troubled my wife and me how he reacted. We rented bikes that should have been in top safety condition. I don't know if the bike had been recently worked on, but my opinion is the loose handlebar probably played a role in my spill. There was nothing else that that would have likely caused it. The rental place should have had more concern about how one of their bikes went out without being in the safest condition possible. I may have signed a waiver regarding injuries, but there was an implied understanding that I was renting a bike that was functionally safe. Aside from a scuff or two, the bike was undamaged. Wish I could say the same for me.

Visiting from NC my husband needed a dress shirt, coat, tie and pants in a hurry. Not only did we…read morefind what we needed but at a great price. The service was fantastic! They ironed the dress shirt for us it's hard to find this service anymore. Thanks so much to the staff! The Browns from NC

My husband found a great pair of inexpensive board shorts in here. They have different levels so…read moreit's a bigger store than it looks from the outside and they're practicing precautions during the pandemic. Very friendly staff and the store is laid out very well. (Easy to find exactly what you're looking for without having to law through rack after rack) Menswear is downstairs.

Good variety of locally-related products, especially Petosky stones, the 'state stone of Michigan'…read more Friendly & helpful owner.

My fiancé and I stopped by this cute shop back in July, on a perfect warm summer day. The owner had…read morea cute little dog sitting outside on the porch area (on a leash) and was surrounded by all sorts of knick knacks. The first portion of the store contained Petoskey rocks, along with other random souvenirs. The middle of the store had mainly clothes and sunglasses for women and the back of the store was fill with sailboat and lighthouse decor. This is definitely a great souvenir shop to stop by and grab a Petoskey stone, if you've never seen one or have one.

Would give this a 0 star if possible. We had made a reservation for bike rental, but when we got…read morethere we had found that they had given the bikes we rented away. I then stood there losing brain cells trying to listen to the worker come up with a good reason for why they gave them away. Don't bother making a reservation because they won't honor them!

Great spot for a tune up this spring. Always reliable, quality parts and personal service at a…read morefair price. Get out on those fabulous area trails this year!

This store is AWESOME! The minute you step in, you don't feel your in Gaylord. Seems like a store…read morecommon in traverse, Petoskey, charlevoix or western Michigan lake towns like grand haven. The Inside is mainly filled with highly priced boutique clothing. Local designers predominately. Sprinkled in were shabby chic fixtures with candles, gourmet food items, jewelry and lots of adorable home decor. The woman behind the counter informed us of a seasonal sale upstairs as well. The merchandising is on point. Highly recommend for an occasion gift items or simply to sip a coffee and browse. Not many lower priced "impulse" products but seriously a place I'll return to next time I need a unique gift for a loved one.

Visited the store with my wife today and she is absolutely in love with it! She loved the…read moreatmosphere and the selection of women's clothing. She said it felt like an upscale boutique the way the merchandise was laid out and she can't wait to go back again to do some more serious shopping when I'm not around. LOL

This is the best casual men's and women's clothing store ever. It's a hometown store with great…read morecustomer service. There is something for everyone here!

Love this place! It's like a good old fashioned clothing store where someone waits on you and helps…read moreyou with your selections! Kathy and her daughter, Sam, are wonderful and very friendly. After your 1st visit you're like family to them. There is a decent selection of men's, women's and children's clothing, a nice accessory selection including Brighton, and plenty of Columbia choices for northern Michigan. It's the type of store that you want to see do well and succeed. I don't think I've ever walked out empty-handed!

Great quality and some super graphics! Especially love their sweatshirts. Petoskey and Harbor…read moreSprings

I've bought several lovely sweatshirts here over the years. Good material, quality goods…read more Someplace to visit when in Petoskey.

I called in advance of a visit to HS to reserve bikes for my family for a week - spoke with an…read moreemployee at length, giving him my credit card #, bike sizes for my kids, etc. When my family arrived at the shop, we were told our reservation was "cancelled," it "had been made for just a day anyway," & when I recounted my phone call was told "we wouldn't do that," & "are you sure it was us you called?" Yes, evidenced by my last name written in their reservation book & crossed out. The proprietor was completely unapologetic. The best I can say is he did us the favor of recommending Bahnhof, up the road in Petoskey, where we ultimately rented our bikes and had a great experience - wouldn't rent from anywhere else.

I was undecided between two bikes for a couple months and the staff at Touring Gear did an…read moreexceptional job of answering every single ridiculous question I had. I am just getting back into mountain biking after a few years and they were always able to give me great insight on many different ideas and products. After lots of deliberation I decided on a Trek Stache 5 and was so impressed with the level of attentiveness from the shop that I ultimately went home with not only my bike but also a Trek Dual Sport for my wife and a couple new helmets. I will definitely be a repeat customer. Thanks Ed!