Awesome store, wonderful people, nothing beats small town feel an atmosphere. Absolutely wonderful…read morecustomer service

We've been here several times now. A nice selection of water gear and clothing accompanied with…read moregreat help.

I really hate posting bad reviews, but based on this experience with the owner, I wanted to let…read moreothers know, and hopefully she'll change policies to prevent future scenarios like this. Had 2 SUP full day rentals scheduled for one of our vacation days in the area. At about 10:00 am we got a call asking when we would be there. Our full day was from 9:30am-5:30pm. Since we wouldnt be on the boards all day, we were having a leisurely morning walking our dog and eating breakfast. She informed us that she would charge us 20$ per board for not being there at our pickup time. Nowhere in any communication that she had sent via email or during the order process was this stated. This was the first I heard of it. Upon getting there, I stated I was there for my rental, the woman, the owner stood up to check us in. I asked if she could wave the $40 fee and she laughed at me, saying she is too busy and showing up late messes them up. I was the only person in the store at this point. She also did not further explain what what she meant when she said it "messed them up". She seemed uninterested in explaining the policy and uninterested in my viewpoint. Rental pick up times should be clearly stated on emails if they are so important. And you would think the owner would clearly explain this rather than laugh at us. Again, I literally had no idea. She had already charged the fee prior to us arriving which I thought was weird. The rest of the interaction was very awkward and forced. She went on to make sure we knew if literally any scratches were on the boards we would fit the bill, instilling a level of fear in us that almost ruined the trip alone. To get the boards to lake Michigan they provide hand carts with a wheel to roll. They are very awkward, and she said if they touch the cement at all they would "charge us." Literally everything down at the beach is cement, so were were pretty terrified down at the beach. In addition, you are given a paddle, life jacket and ankle cord. When I asked how to carry the rest of the equipment down she shrugged, and offered no information. At this point I've given this business $130 and she's presented us with the snarkiest demeanor the entire time, and we have no idea why. If she's really that concerned about people not showing up outside the "pickup window " she should clearly put that in the communications with customers. As someone who interacts with customers for a living, I was baffled by the interaction. I gave her an opportunity to make it right, but I have not heard back and she has not removed any fees. When we got back the owner did not interact with us and an employee kindly helped us, missing any opportunity to make it right again. And honestly the fees aren't really the issue, its how we were treated. Had she nicely explained why their policies are in place, rather than laugh and fail to acknowledge our viewpoint, we probably would have been fine. I hate to write a bad review, but I also hate being treated poorly while on vacation.

Family owned business that has been my lifeline to surfing when away from California. I love that…read morethere is a local shop for surf, stand up paddle, and skateboarding in this neck of the woods. I bought my stand up paddle board here a few years ago as well as a trailer to carry it behind my bicycle. The carrier needed some customizing to make it fit my board, which they happily helped me with. A great part of the Empire/Sleeping Bear Dunes community!

This Mother Daughter Duo have an eye for fashion, quality and fun! Absolutely sold on their…read morehomemade candles which include local stones: a rock hunters dream!! Not to mention the unique aromas which are carefully crafted to smell make any area smell lovely! I also adore their clothing lines which offer fashion from the very young to the old but young at heart gang! Enjoy your visit to this fantastic store!!!

I have been a faithful customer of this store in the past but will never shop here again. I…read morehappened to meet the owner today who was extremely rude. I had an emergency call from a family member and she asked me to leave the store. I had only just walked in the door! When I called to explain why I happened to be on the phone, she hung up on me. Does she kick out people who are having a conversation in the store?? I'm so disappointed and will not spend another dollar there. Just be nice people! You do not know the hardships people may be dealing with on a daily basis. I would have been the first to apologize had I been spoken to with any compassion.

Loved the window display, great draw to enter the store. Unfortunately, the door was locked with a…read morepost it note stating, "at lunch - back in 30 minutes". No problem! Wandered, had coffee - approximately 1 hr later we returned to an unlocked door. Upon entering, the sales associate looked up from her phone, informed us (short/rude) she was still at lunch and gave us "the LOOK". This person was working Wednesday, October 23, 2025. We will NOT be back, and the owner should know how someone is representing her brand. Not good!

Has cute clothes. Pretty pricey. However, from the moment I walked in the store the girls working…read moredid not even say hello. They sat in silence staring at my group. I get not wanting to over annoy customers, but at least be polite and say hello. Seemed like they wanted me to leave immediately.

Very cute store with beautiful artistic clothing. Staff was helpful and kind, dressing rooms were…read moreclean.

From the owner: Haystacks Brand clothing is designed and sewn in Michigan. Signature prints and specialty fabrics…read morefrom around the world stitched up into simple, comfortable styles are what the customers come looking for. Several times a year the collection changes, and new prints are added to the current collection, while others are retired. Haystacks sources fabric from Brazil, France, Los Angeles and New York. Haystacks has become known for its wide variety of colorful scarves and unique accessories, you can be assured that there will always be something new and unique each time you visit. Other popular brands you will find at their different retail locations throughout Northern Michigan and online include Michael Stars, Three Dot, Splendid tees, and many many more.

Great place to purchase outdoor wear. During this visit we purchased a pair of sandals. Super…read morehelpful staff and large selection of sizes. Give them a try!

Love this store and staff! All the unique and top-quality…read moreoutdoor items you could possibly want (or discover you wanted)! We purchased some outdoor clothing as holiday gifts and they quickly became favorites. We also purchased some camping items in July. Could not be happier with the excellent quality when faced with extended bad weather outdoors. Highly recommend! Will continue to shop and purchase here, great local business! Lisa KM Petoskey, MI

This is a great shop. I visit it every time I go to Boyne. the service is excellent. Her…read moreinventory is unique. I rarely see it in any other store. It is a little pricey but good quality clothes.

Eh, not what I expected. Cute but extremely overpriced like a boutique and unorganized to look like…read morea chic antique store. It's ok if you're looking to kill a few minutes and the proceeds go to a wonderful cause but that's about it.

I love that people donate upscale anything to help raise money for our local humane society…read more There's so many unique treasures to found. If you haven't been in, it's a must! the staff is helpful, nice and the store is set up well.

Well, shopping by mail order from the home store rather than my local store in Philadelphia thanks…read moreto COVID. Ordered two polo shirts in medium, but they were out of medium in one color, so they shipped a large -- too large! However, they then shipped out a medium in another color, and didn't make me go through the hassle of returning the large, so I'm a happy customer. The polo shirts are simple, soft cloth, seem well made. Good basic clothing that gets the job done.