It's not every day you end up needing three tows in 24 hours, but that was exactly our experience…read moreduring a Thanksgiving trip to Big Bear. After going off-roading in Fawnskin, our car died deep in the woods--truly the middle of nowhere. We called AAA, who sent Kevin from A-Performance Towing, and he arrived quickly. He immediately diagnosed the issue and assured us it wasn't the alternator, as I had suspected. With it being a holiday weekend, only one shop was open, and Kevin recommended we tow it there. He was right--our battery was completely done. An hour later, with a new one installed, we were back on the road. Feeling confident, we went off-roading again... and four hours later, the truck stalled again. AAA dispatched A-Performance Towing once more. We were much farther up the mountain this time, and my signal was so spotty that my location was pinging miles away. The owner, Corey, personally called me, knew the trails well, and still managed to find us. He navigated rough terrain, got us safely out, and provided incredibly helpful insight. It was clear the issue was more serious than a battery. Corey recommended towing to a dealership since no local shop could likely diagnose it over the holiday weekend. He even called the Dodge dealership in Moreno Valley himself to coordinate and make sure we could speak directly with the service manager. The level of professionalism was truly outstanding. This morning, their driver Reyes towed my truck to the dealership and was an absolute pleasure to work with--friendly, professional, and knowledgeable. Most people don't expect exceptional service from towing companies, but A-Performance Towing is in a league of its own. From Kevin to Corey to Reyes, every one of them went above and beyond to take care of us, offering guidance, support, and genuine care when we needed it most. I'm incredibly grateful, and every time I come back up the mountain, I'll make a point to stop by and thank Corey, Reyes, and Kevin personally. Using this company is a no-brainer--truly elite service from start to finish.

Worst towing company I've ever experienced! Timothy was the most unprofessional tow truck driver!…read moreWhat grown man balls his fist up in approaches a woman who calls her a stupid female dog! Pretty sure he was high or something !

The service here is awesome! They are so efficient and qualified for vehicle repairs and do them in…read moresuch a timely manner. I will continue to have them maintain my vehicles due to their trustworthiness also. Patricia G.

My husband and I have some horror stories about some mechanics we've dealt with in the past so our…read moretrust in mechanics was at zero. Knights auto was recommended by a good friend and we'll never take our vehicles anywhere else. We brought my husbands work truck in for a power of steering replacement. Within a few weeks of driving the truck it was making sounds like the pump was going back out. We brought the truck back to knights, they looked at it again and admitted the part was faulty. They replaced our pump with no cost. This showed outstanding integrity since In the past, we've dealt with mechanics who shrug off their mistakes and make it seem like it's your fault to get more money out of you. Not the case here. Love this shop. Won't find a more honest mechanic than Dave Knight in the mountain communities.

I was trying to fish Bear Creek and on the way back I took the wrong path and ended up getting my…read moretruck high centered. Was completely my fault and I couldn't get it out so I called Big Bear off-road recovery and they were out and under an hour, he was able to get me unstuck and get me back on the road very quickly. Definitely recommend him if you're in a jam!

While visiting Big Bear a few weeks back, I had a cabin that had a pretty steep driveway, and was…read morewondering if someone could deliver chains.. I read about this guy through Yelp and most of the reviews seem positive so I thought let me give them a call and see how this goes, well, that's about as far as it got. I made three phone calls to the guy and never got a response. No one answered and nobody called back. I know he offers in recovery service but if I was really in a bind, I would've been really stuck because nobody even returned my phone call after I left a message, I can't recommend the service because I never got to use it.

After calling a few spots for roadside assistance all around the SB National Forest area and not…read morefinding many available or reasonable spots for service I gave this gentleman a call quoting on a flat tire replacement and possible towing since I thought something had broken; he gave me an ETA of more or less 2 hours, (I was at Lake Silverwood), he was quick to come in 1:45 minutes and attentive as soon as he arrived, he got the replacement done in less than 20 minutes and he also helped me realize my battery had died after we accidentally left a light in, thankfully we did not need a tow back to the lake which he was always transparent about. With all this being said I can assure you you're in the best hands with this gentleman. PSA beware of off road trails and don't hesitate to call for help once it's too late to turn around from a sketchy trail

From the owner: We'll get you out! If you're stuck and need rescue or if you're wanting to continue your 4x4…read moreadventure but have something broken, we'll go out there and get it fixed (includ. welding and/or fabrication). We're on call 24/7 and go farther than the beautiful San Bernardino Mountains:)

On time. Focused and efficient. Very nice. A bit of a hefty mark up on the tire prices but we…read moredidn't have options.

From the owner: At Mobile Roadside Tire Assistance, we understand that car troubles can happen at any time. That’s…read morewhy we’re available 24/7 to ensure you’re never left stranded. Our expert team specializes in tire repair and replacement, offering a wide selection of both new and used tires to suit any vehicle. But that’s not all – our fully equipped mobile units also provide fuel delivery and battery jump-start services, making us your all-in-one roadside assistance provider. Whether you’re dealing with a flat tire, running out of fuel, or need a battery boost, we’re just a call away, ready to get you back on the road quickly and safely. Choose us for convenient, reliable service that brings the tire shop to you, anytime, anywhere!

If you have a random car upset- this is the place to come!! Noticed my engine splash guard suddenly…read morehanging from the bottom of my car and was stressed thinking it was going to kill my entire day to fix. I brought it into Big Bear Auto Repair and was immediately assisted by Tristan who was professional, kind and efficient!! He had us back in business in no time but even more important, he had us leaving feeling like valued customers!! Would 100% recommend this business!! Incredible service!!

Great overall service not to mention amazing customer service highly recommend so helpfulread more

I had a great experience today. My CR-V wouldn't start in the morning, so I called for help. The…read moretechnician Gabe arrived promptly, checked the car, and was able to get it started. He didn't rush at all -- he patiently waited while I drove the car around and tested starting it multiple times to make sure everything was okay. He only left once I was completely satisfied and confident the issue was resolved. What really stood out was his patience, professionalism, and positive attitude. He didn't even charge me for the visit, which was incredibly kind and unexpected. Truly outstanding service -- highly recommend!

Absolutely highly recommend West Tow, from the moment I called very professional, friendly, kept me…read moreupdated on arrival time, they told me 30-45min they actually got there sooner everything was done to my complete satisfaction

I just had a great experience at Phil's Automotive. My girlfriend and I moved to Big Bear Lake…read morealmost 3 years ago, and Phil's has been working on our three vehicles anytime we've needed repairs. Recently, a check engine light came on in one of our cars. I took it to AutoZone to have a diagnostic check run. They said I needed a new alternator and a few other parts serviced or replaced. I took it to Phil's. They thoroughly checked the car and ran their own diagnostics, and it turns out it wasn't the alternator. This isn't a ridicule ​or slam of the folks at AutoZone. It's just a vote of ​confidence and appreciation, knowing that there's an honest mechanic here in Big Bear Lake; they could've easily taken advantage of us. Needless to say, ​the crew ​at Phil's will be servicing our cars as long as we live in the BBL --

Too busy to care! Driving up to Big Bear, I got a…read morelow-coolant red alert and noticed a few drips collecting on top of the lower engine shield. I stopped by Phil's on a Friday hoping for a quick visual, but the lady in the front office showed little concern -- just flipped through the appointment book and said the soonest appointment was Wednesday. I understand they were booked and I didn't have an appointment for my emergency. With the courtesy of a quick look they might have told me not to drive at all and to have it towed, or said it could be managed temporarily by topping off and monitoring coolant. Or someone might have looked and said, "we can see it's leaking, but we can't pinpoint without further inspection, but unfortunately we can't do that today." Even that would have been greatly appreciated. (ICYDK: A red alert indicator generally signals a serious or critical fault -- meaning you should pull over immediately and not continue driving until it's resolved.) I ended up going to OC Rovers. They were busy too, but once I popped the hood it took only a moment for their mechanic to see coolant was leaking from the water pump. Phil's could have taken two seconds to do the same, but refused. Complete bummer and very disappointing. As a part-time Big Bear resident, I was hoping to find a go-to shop on the mountain. Other reviews mention Phil's saving the day in emergencies, but that wasn't my experience. On the positive side, their shop did look clean, well organized, and equipped with modern tools.

Unfortunately, we ran into trouble tonight -- our car broke down in the mountains. We called around…read moreto several towing services in the area, but since it was Sunday, many didn't answer or quoted us ridiculously high prices, even though we only needed to go about 12 miles. Thankfully, a wonderful woman picked up our call, quoted us a very fair $200, and had a tow truck at our location within 30 minutes. From start to finish, the whole process took about an hour and a half -- super fast and very organized. Huge thanks for such quick and reliable service. They truly turned a stressful evening into a smooth experience. Highly recommend!

I have to say how impressed I am with this towing service!…read moreWe have all been there, we get a flat tire, and in the midst of trying to call a tire shop on a Saturday morning that carries the very specific tires that my car requires, and has the ability to install them plus trying to find a tow truck at the same time to get my car can be tricky! Valadez Towing called me back in less than five minutes and was able to arrange a time to pick up my car which leaves plenty of time to get it to the tire shop for the one installation appointment they have left today. And the prices are so fair and reasonable! I had other companies calling me an hour or hour and a half later, and wanting to charge crazy prices for a tow that's a little less than 5 miles. Not to mention, Melissa, provided excellent service, communicates well, and gave me a nice narrow window time of when to expect the driver! AAA couldn't even guarantee me what time they could get to my car, and the other places that called me back either sounded super shady and could barely speak, or wanted to charge ridiculous prices . So glad I found Melissa , Jose and the Valadez towing company!

AMAZING! My work van broke down and Beltran was there to help. He gave me very fair price for 40…read moremile tow of a large van, he was there on time. His tow truck was very advances with all the levers and remore controllers, so cool. Skills and precision amazed me! He parked it in my driveway better that I would do it if it was running! Great job! Exceeded my expectations!

Excellent start to finish service. They responded fast and got the job done right. Will definitely…read morebe calling them directly next time I need my forklift moved.