I had a tire pressure sensor come on our car while here. I tried putting air in the tire at 7/11 and it did nothing other than take my three dollars. My wife saw this place on Yelp so I drove our car there. The shop is small and easy to drive past if you aren't paying attention. I walked inside and the owner/ manager was on the phone with someone. He advised me to wait and I did. He told me his tire guy was at lunch, but I could pull the car to the bay and was welcome to use his air. I used their air with the pressure gauge and my tire filled up. He told me if you use 7/11 it will just drain air from your tires. He didn't charge me anything and I was so grateful. Someone could have easily taken advantage of me, especially being from out of state. Based on his honesty and integrity I would highly recommend this place. read more

DO NOT GO HERE! They will take your money for diagnostic, and then parts you don't need. Then they will tell you they can't fix your car, "you have take it to the dealership for that." and "we can't do this, take it to a tire shop for that." and still want to charge you $550 even though they didn't fix anything, can't fix anything they can diagnose. Then when you complain they will tell you "Talk to the boss on Monday", hang up on you, and hold your car for ransom. read more

If you have a random car upset- this is the place to come!! Noticed my engine splash guard suddenly hanging from the bottom of my car and was stressed thinking it was going to kill my entire day to fix. I brought it into Big Bear Auto Repair and was immediately assisted by Tristan who was professional, kind and efficient!! He had us back in business in no time but even more important, he had us leaving feeling like valued customers!! Would 100% recommend this business!! Incredible service!! read more

Great overall service not to mention amazing customer service highly recommend so helpful

I was very pleased with the way I was treated and how the issue was resolved. Tristen is a very kind and supportive gentleman. Thanks for being a great person..,, read more

Friendly, fast, and affordable! We were on our honeymoon when a terrible noise began squealing out from our front left wheel. We pulled right in and Tristan was very helpful. They fixed the issue in under half an hour at a very fair price to get us back to enjoying our trip! read more

Tristan was amazing. Had a small tyre pressure issue. Helped me immediately and didn't even want to take any payment. Incredibly kind and helpful would return next time I'm in town! read more

Tristian was way beyond customer service this place you won't feel like you got ripped off.....GUARANTEED!

This is the only place I trust in Big Bear for Auto Repair. Tristan is a good man, honest, reliable, knowledgeable, and he is full of common sense. This company is owned by an honest person. They are in the business of helping people during a difficult time, and they are very good at it. They charge a fair rate and do quality work. You will not find better customer service at any auto facility anywhere. If I was still turning wrenches, I would beg to work there. Since I am now older and don't crawl under cars anymore, this is the shop I rely on. As a former resident and monthly visitor for over twenty-five years, I have had my share of experiences with auto repair on the mountain. Big Bear Auto Repair is the best! read more

I stopped by for air and they were quick and very courteous. I highly recommend this place for all your auto needs.

Fast service was provided for my husband's leaky tire. He was able to drop us off at the mountain, get the repair, and meet us within an hour and a half. We appreciated the honesty and efficiency. read more

We got a flat because of all of the pot holes in big bear. But thankfully big bear auto repair was a mile away so we were able to drive there and Tristan was able to help us get back on the road! I would highly recommend this place to anyone who needs any auto repair. read more

Big Bear Auto Repair - Our flat tire that Tristan fixed for us. - Auto Repair Near Me - Big Bear Lake, California

These guys saved the DAY! David and the crew squeezed us in in an emergency (it's always an emergency, right!?) and got right down to the problem at hand, and solved quicker than expected. Decades of experience and the know-how with these guys. Helped get us back up and running day-of and helped prevent any future issues too. Incredible shop and crew! read more

Big Bear Auto Repair - Assessing our tire issue upon arrival - Auto Repair Near Me - Big Bear Lake, California

Danny is awesome! Found him through yelp and didn't disappoint... actually all the guys in the shop seemed super nice, helpful, hardworking, the list goes on.... Tried coming up the mountain for a vacation... And like everyone else my car starts shuttering. (WHAT IS WRONG WITH THIS PLACE?!?). We actually decided to bring our newest of three cars (2017 Jeep with 40k miles) bc this happened to us last time!!! This town has zero alternate transportation, our Airbnb was booked so we couldn't extend, and we ended up renting a fricking uhaul to check out (you can't make this stuff up!). He was super helpful in getting it repaired as quick as possible. We couldn't quite pinpoint my cars problem, but he fixed exactly what my computer said was wrong, and it was good enough to get us home tonight. With two kids and two dogs I am beyond thankful for all of his help. It for sure made for some interesting memories! And I'll probably be sitting out any rural mtn vacations for the rest of my life read more

Big Bear Auto Repair - Auto Repair Near Me - Big Bear Lake, California

Now this is what Auto Care is supposed to be like! From the moment I pulled up, I was treated as if I was the only customer on property....special thanks to Tristan! If you are looking for value and excellent customer service, Big Bear Auto Repair is the place!! Great Job!!! read more

On my way up to Big Bear yesterday, my 2001 Jeep Grand Cherokee started misfiring and I was concerned I had a major problem. The first place I stopped when I got into town said they were booked solid and couldn't fit me in. They recommended BBAR. Thankfully they were able to get me in right away. I dropped off my jeep and walked up the hill to get a few runs in at Snow Summit. By the time I finished my second run, I got a message that my Jeep was ready and it was just a calibration issue and it was good to go and just charged me the diagnosis fee!!!! Totally grateful they were able to help me out! As it turns out the drive home to LA took about 6 hrs due to traffic and snow. Thankfully my jeep held up like a champion, thanks to the Guys at Big Bear Auto Repair!! read more

Had my truck break down climbing the hill to big bear. The tow truck company took my truck here and dropped it off. The next morning I stopped by and explained the situation. They had the truck diagnosed AND repaired before lunch. They saved the family trip. Very friendly and honest workers. read more

Great service Danny and Heather are outstanding! They are very helpful, knowledgeable, efficient, , reasonable priced, and friendly,

Been meaning to leave this review for some time (like a couple of years). I'd lived in Big Bear for quite a while before visiting this garage. I went there because of the great reviews. I'll just state the facts, so you won't make the mistake I did. I wasn't feeling well, not on the ball (though I was courteous, friendly). I was waited on by a youngish fellow, with an air of authority, (not the one with the white hair in the pics). He didn't wait on me immediately or acknowledge me, so I took a seat. After a few minutes he asked "Do you need help?" Why else would I be there? I told him my car wasn't accelerating as it should, plus I'd like an oil change, an overall maintenance check, fluids checked/filled, wiper blades, etc. He asked a few questions, and quoted rates- he seemed distracted, impatient, bored or possibly put upon, like he had more important things to do- he verged on rude. While waiting on me he answered the phone, talked to others who stuck their heads in the door or came in with quick questions- with THEM he smiled, exchanged pleasantries, cracked wise, etc., and then returned to his former impassive, testy self with me. It actually hurt my feelings, I should've left right then. He said they'd check it out and give me a call, but I didn't hear from him, so called late in the day, and was told it was done (!). Work and parts that I hadn't approved had been performed/ installed, and to make matters worse when I picked up the car, and asked about warranties on said work and parts, he informed me that the discount parts weren't warrantied, they were the cheapest available (as though I'd be pleased with that). I would've questioned that if I'd had the opportunity beforehand, I want the best, the safest, options for my vehicles. I DID have a problem shortly thereafter with a defective part and went to Phil's- the difference was like night and day- indeed, the parts received at Big Bear Auto Repair WERE warrantied by the manufacturer, presumably BBAR just didn't want to deal with it if I had a problem. Phil's researched it, handled it, NO sweat, and treated me well to boot. My main reason for leaving this review is to let potential customers know that I went to Big Bear Auto Repair because of all the rave reviews, and thanks to those, COMPLETELY HAD MY GUARD DOWN, was totally trusting...and may have gotten screwed because of it (I'm not sure; though the bill was very high, information was in short supply, details were vague about what was done, and when I got home and calmed down, and studied the invoice, it was even more vague, mostly blank, raising more questions than it answered). I thought of going back and complaining, but didn't feel well and the experience was so unpleasant I couldn't face the prospect. Don't make the same mistake I did. At EACH STEP I had given them the benefit of the doubt because of the great reviews. Don't you do the same! I didn't quite have my wits about me, but in retrospect I realized I'd had the vague but distinct impression that I was invisible, or of lesser consequence, and less-heeded; I was ill-treated and more than likely was treated that way, &/or over-charged because I'm a lone, elderly woman, sigh. Maybe not. Or, maybe it was ageism &/or sexism, but the repair work actually needed doing (other than the glitch with the one part, my car ran great). This doesn't excuse the vague, scanty, incomplete documentation I received (I've been driving for over 50 years, have had LOTS of vehicles, both commercial and personal, serviced and repaired- have never seen anything like it). Maybe the fellow was just having a really bad day, and I was the easiest one to take it out on. But, so YOU can be sure that everything's cricket, ask questions, don't assume, clarify anything that's not explicit, insist on details (verbally and in writing), and don't sign anything you haven't read, REGARDLESS of the great reviews or whether the bloke waiting on you is Mr. Personality, or not. CYA, duh. My two cents worth. read more

Had my car towed here to diagnose a brake issue. While they couldn't fix it (because the part had to be ordered and we couldn't stay in town to wait), they were friendly and the diag fee was extremely fair. read more

We got a flat on our way up and Danny was super helpful and efficient! Helped us find the right tire and replaced it super fast. Reasonably priced and great customer service. read more

My engine check light lit up as I approached Big Bear Village. The alarm shrieked and I was scared that my old car would need expensive repairs far from home. Next morning I got to Big Bear Auto Repair before they opened. Tristan immediately responded to my request for an electronic diagnosis. It only took him a few moments for him to pronounce a clean bill of health and attributed the alarm to the strain of climbing 7,000 feet in an old car in excessive heat. He was done before the shop opened and was on to providing friendly service to the next customer. read more

Went to Big Bear today and our friend's Land-cruiser horn started to go off continuously. We brought it to this shop and Chris was more then helpful! Thank you to this shop for the fast and amazing service read more

These guys were great, awesome customer service and helped me right away. Found a nail in my tire and they patched it up and checked all my other times all in less than 30 minutes. If you have any car trouble make this your immediate place to go. Two thumbs way way up read more

Can't say enough good things!!! Had a battery issue and they told me to come right in. Checked everything out for free, told me exactly what they thought happened and sent me on my way ready to get kids to the slopes. So responsive and so appreciated. Couldn't recommend highly enough! read more

Came here to get air in my tires, and they welcomed me with amazing manners and were so kind and professional!

My low tire pressure light came on driving into Big Bear and I was very worried bc of the remote location and my child was in the car. I called Big Bear Auto Repair and Tristan got me in immediately. He patiently and knowledgeably diagnosed the problem did everything needed to repair it quickly and safely. I am grateful for his help!! read more

Now I see why these guys are rated 5-stars . We were vacationing in Big Bear and on the day we planned to leave, we discovered we had an oil leak-oh no! We had to find a good car service station before our 3 hr road trip back home. We "yelped" and found this place. We are so glad we did. Within about an hour, they figured out the problem, repaired it and didn't price gouge us! We felt fortunate and got on the road and home safely. I recommend this station if you need great car service in Big Bear! Thanks from Paul and and I. read more

Big Bear Auto Repair - Pamela and Paul. - Auto Repair Near Me - Big Bear Lake, California

I'm here visiting and my low tire pressure light came on. I'm not good with cars so I went here. He took care of it for no charge. So nice.

Dani took great care of us. Was quick and efficient changing our tire and put air on the rest of them. Highly recommend this tire shop. No wait either ! Thanks Dani read more

I have needed automotive help over the last 3+ year, I have used them several times and I have never had a bad experience. The pricing is better than dealerships and their work is spot on. Don't hesitate, I whole heartedly recommend this Repair shop. Friendly, honest, trustworthy people work here and appreciate everything they do. read more

Great and quick service from this place! I came in because my low tire pressure light was on and was helped quickly. I really appreciate the service they provided. read more

Amazing long term family owned place! Took care of my older cord truck, chains and coming back for later repairs. They were so nice and welcoming. Great customer service and fair pricing for quality services. Thank you big bear auto repair! You're my long term mechanic! read more

I am literally floored at how nice these people are. We are traveling in Big Bear when our check engine light came on. When I called they offered to look at it within the hour! They looked at my jeep and determined that the likely issue could be solved with a gas cap over at AutoZone. They were not only super professional and friendly, they didn't even charge us for the assessment or to reset the check engine light. I can't remember the last time I experienced this type of service - especially from a mechanic. I HIGHLY recommend. read more

Had an accident off-roading and couldnt drive safely home. Sunday night late, called and had a tow-truck out by 15 min (it was very cold so glad it was quick). David the tow-truck driver helped me out and got me set to have it delivered to repair shop. Was very grateful for the service and he even complimented my truck! Will definitly come here with all needs read more

Took my 2021 bmw m3 here after I had a nail in the tire These guys are professional straight shooters I will be back read more

I was on vacation and needed some codes read on my vehicle. Travis was fantastic. He helped me see what was going on and allowed me to see the codes and explained everything. He didn't even charge me for his expertise. Great service and they seem efficient, knowledgeable, and honest! read more

Danny was super from start to finish to repair a flat tire on my Toyota Highlander! I had discovered the flat tire at home, had AAA come out and put on my spare (I'm still learning how to do stuff with this rig!) and discovered a nail had punctured the primary tire. I called Big Bear Auto Repair based off of other yelp reviews and am glad I did. Danny took my call, kindly listened to the situation and provided their same day hours so I could plan ahead. Upon arrival in the office he gave me quote on the types of repair available to fix the tire, all options were prices well and totally reasonable. He then inspected my car and went to work right away to repair the flat tire. After the tire was fixed he swapped out the spare for the repaired tire. Then put the spare tire back under the carriage. He was very nice and patient with my curiosity and explained the whole process so I could know how to operate the spare tire access should I need to again in the future. Thank you, Danny and Big Bear Auto Repair for helping me get back onto the road safely and swiftly! read more

Danny and his team even short staffed took care of me when I had a brake line bust and on New Year's Eve helping me get home! They are the best and I'm deeply appreciative of them! 10/10 would recommend. read more

Life savers!!! 2 minutes into our road trip home and my check engine light came on. I was lucky enough to pull into their shoppe. They diagnosed and fixed my car in about an hour. They absolutely saved the day. read more