I would give this business zero stars if possible. I contacted them for services on my AC unit,…read morereferred via HSA Home Warranty. They came for the service call on a Wednesday. Today, fully 8 days later, they still have not replied to the warranty company, I have no AC, and my family has moved out of the house while I stay here with my animals in the heat. They have told me every day that they will respond, but today, on day 8, they told me the person who handles my case is on vacation, and they cannot help. I have been lied to daily for days, absolutely no contact except when I call them, and they cannot function when someone goes on vacation. I have never experienced this level dysfunction. Stay away from this disaster of a business.

DO NOT USE THIS COMPANY. The man (Zach George) who sold us a BRAND NEW unit completely lied and…read morescammed his way through our house. Now we find out that he quit and no one from the company will come fix the mistakes he made. The brand new unit we paid over 12k for stopped working a few days after install and somehow our energy bill has GONE UP despite us being on vacation for part of the month. The company won't return calls. Do yourself a favor and find a different company.

When my air conditioning at my house in Cary stopped cooling the house this summer, I actually…read morestarted by calling another company. The other company's estimate came back a little high, so when my friend told me about Triangle Repair Group, I decided to check them out. And I'm so glad I did! I used their website to request an appointment, and their customer service representative, Alex, called me soon after to schedule a technician to see what was going on. The tech, Paul, quickly identified that the issue with my 2.5-ton Rheem package unit was a leaking evaporator coil. He showed me the problem (you could hear it audibly hissing!) and asked if he could follow up that afternoon with a quote to replace the coil. Paul was friendly and helpful and explained things at an appropriate pace. Alex sent me a quote later that day. I was surprised when the cost came back significantly lower than the other company: turns out the part was covered under warranty! I was pretty happy they found that out. Since I had to go out of town, and the HVAC was located entirely outside the house, I asked if I could schedule the repair for while I was gone. Sure enough, Paul was able to get the job done a couple days later. I came back to a comfortably cooled house. Because I'm "that guy," I decided to open up the HVAC to check out Paul's work. A+, super workmanship, clean job! I think and hope we'll be able to get many more years out of this system. I was very pleased with TRG, Paul, and Alex, and I look forward to using them again when I need repairs or a new system... though, obviously, I hope I don't need either anytime soon.

5/10/2023, 7:54 AM Not a scam. But I'm sure it was under the…read morename of the person who hired him 2 months before I bought the house. (Stephanie) When I reached out to him he was extremely rude. As if to say and what do you want me to do!!! I would never recommend this company to anyone. So Lynn I'm sorry that you and the company didn't get it correct!!

Outstanding service with high quality work. A great value for our family. We couldn't ask for more.read more

After contacting several companies and getting quotes, I made my selection based on reviews and…read moreprofessionalism. O'Neils in my opinion is the best hvac company in Joco.

I called in to Tower Heating & Air to get some information about my newly installed BOSCH HVAC…read morewhich was actually completed by another company. I was hoping to get just a couple minutes at most of someone's time to ask a few questions about the unit, but I was pleasantly surprised when Reggie, the service manager took upwards of an hour going over not just my system, but my ductwork and layout of my home in hopes of providing me maximum efficiency. I remind you, that I did not buy the equipment or have the install done by Tower Heating and Air, as I live about an hour away, but Reggie still took the time out of his incredibly busy morning to help me out. It is hard to find customer service like this these days, but Tower Heating & Air provides just that. They have gained a customer in me moving forward, as I will be contacting them about a new water heater in the very near future. Thank you again to Reggie and his team for going above and beyond for my family. -Travis

Tower Heating and Air has been maintaining my heating/cooling systems for 29 years since they were…read moreinstalled. I recently called them to check on my gas fireplaces - Jeff C. came through! I needed the seasonal maintenance to get it working, he worked around my schedule and got it done! This is a great company for peace of mind, and great service for maintaining my house systems!

(My Yelp profile is incorrect. I reside in Chapel Hill, NOT San Francisco CA...)…read more I have been a client since I purchased my home in 2024. My experience with Comfort Pro has been excellent, prompt, courteous technicians, quality of professional service, excellent communication, and fair pricing. The semi-annual maintenance services have revealed no issues so far, so I have not needed repairs. However, I did sign up for the $19.99 monthly plan since my HVAC unit is older; it is a very reasonable cost that covers semi-annual maintenance visits while providing coverage for future issues that may arise. Logan and Alex have provided very professional, friendly maintenance service. Mary always follows up with timely maintenance reminders, and to obtain feed-back after technician visits. And when I called last Sunday with a question about humidifiers, expecting to leave a message for a call back, I was amazed that the owner picked up! A very responsive professional team!

COMFORT PRO - Raleigh, NC resident - Thank you Logan and Alex for your professional and thorough…read moreservice (Apr.) last month! Logan performed my semi annual maintenance service and located a potential issue. He brought it to my attention. Shortly after he left, I received a follow-up call from Mary, in the office. She asked how the service appt went. I thanked her for the follow up and complimented their service technicians. I scheduled an appointment for the repair a few days later. Talk about thorough! Alex, came out replaced the part, and now, I' m all set. I've been a client for approx 8-9 yrs. The company really cares about their clients. I tried to hold on to my old unit as long as I could. I felt confident Comfort Pro would do a great job with my new unit installation in 2020. I only have positive comments for the owner, who was the first to come out years ago, to most recent, Logan and Alex. Also, thank you Mary for the follow up calls to schedule timely maintenance! All around, great team!

We had the guy come and check our ac and he replaced the capacitor, didn't check inside if the air…read morewas working. Less than a month later the ac is out again...seems to be the same problem? Maybe . Called the company and they said they'd have a guy out but then the owner called and said too bad so sad no one can come until tomorrow after 10. I don't even know what the guy did the first time because my wife was here...but everytime someone has come for ac they always come inside and check the temp that is blowing out the vents afterward....except this guy. This is a call back repair and they obviously really don't care except for new business. That's what it appears to me. Tell me I'm wrong.

Incredibly considerate, patient, and compassionate team. During the coldest stretch of winter and…read moreeven on a snow day True Service made sure we had heat for our 19 month old son. They didn't mind me asking questions as they worked (when appropriate) to help me better understand how the system works, how they troubleshoot, and how they planned to fix my unit. As the other reviewer stated they are very punctual and in the event of inclement weather they increased communication to let me know if they were going to be delayed. While they were working, they explained they do a preventative maintenance program at a fair rate. I believe my wife and I will plan to sign up for that this year.

We have been using Cape Fear Air, Electrical and Plumbing for our HVAC system, since May 2020. In…read morethis time we have had no complaints in the services we have received. Each person that has come to our home has been pleasant and appears technically sound. In January of this year one of our units, of almost 20years, went toes up and needed replacing. The install went well and we had heat upstairs again. They even cleaned up the debris and attic floor. Fast forward to this week. My 10 mo old grandson and daughter were visiting and the upstairs thermostat where they stay went dead as a doornail as they were heading up for the night (8 pm-ish). After calling the thermostat company I called CF and spoke to a dispatcher, within 30 minutes a tech, Bobby, called and gave me some troubleshooting tips. I had already checked all the breakers. I decided not to lug the vacuum cleaner upstairs to the attic nor down into the crawlspace to unclog the drain pipes and potentially get it back online. Bobby offered to put in a service call for the next day, it would have been after 11 pm before he could have gotten here. The kids spent the night on the couch on the lower level where it was cooler. The next day I had a service call set up. As luck would have it, Bobby was my technician so he already knew what was going on. This was the first time the unit had really been put through the paces for cooling as outside temperatures rose. Bobby C. kept me informed throughout the process, indicated it was a warranty service call, so no charge! He educated me on the problem, his planned resolution and what to do should it occur again. Highly recommend Cape Fear Air and of course Bobby C.!

Be very careful before you hire this company. They installed a defective hvac into my home, or…read moreimproperly installed it, or both, and refused to work w me for exchange. I even offered them more money. Unit was un-installed by another company and everything is fine w second unit. I asked Cape Fear to come pick up their defective unit and they ignored my request. I then had to rent a truck for return. Do not use this company, they will turn their back on you when you need them most.

Avg pricing. Simple repair of HVAC needed but included pricier 'diagnostic'. This diagnostic was…read moredone in about 10 sec yet with very strong recommendation. No probing or equipment was used or much investigation. Follow up was needed only to find at even more expense that the diagnostic info was not correct.

We needed evaluation of our HVAC unit. They fit us in, even though all techs were booked up. The…read moretechs were friendly, professional and knowledgeable and had everything sorted out and fixed in an hour! The techs that came didn't have the exact part needed so they called another tech who was nearby and he had the part and brought it to us! They arrived on time and called prior to their arrival. Very happy with their service and would recommend them to anyone that asks. Kudos!