Very thorough evaluation and diagnosis of the furnace. System working well again. Customer…read morecommunication was excellent before and the day of service.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

I felt very informed on what was to be done in doing maintenance on my system and the follow up…read morereport provided great detail on the condition of my system. I liked that you could track where your service person was in route to our home and he arrived within the promised window for our service.

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

I have nothing but praise for Justin and his company. We needed an AC repair and felt we were…read moregetting fleeced by our existing HVAC company. He provided quick, friendly, and transparent pricing and service. He's earned our ongoing business with his honesty and service. I'd highly recommend him as an alternative to more corporate focused HVAC companies.

From the owner: Let us safeguard your comfort at home, offering unparalleled service in system care and timely…read moretroubleshooting repairs.

We moved into a new home which had 3 thermostat systems that had 3 thermostats. They don't all…read moreoperate the same way which of course I learned installing Nest Thermostats. I reached out to Jay's Heating and Cooling this morning and within 10 minutes they reached out. I explained what was going on and they dispatched a tech in less than 90 minutes. Dave came out and went right to work investigating the system, what we had, and the way it was setup. 15-20 minutes later he had it all figured out and was on his way. He also explained a few things to help us manage the house temps, air flow and what type of filter we had along with how often to change it out. Extremely helpful and friendly. This is what you look for in finding service. They got our business going from this day forward. Couldn't be happier.

I lost cooling last night & called Jays early this morning. Dave came out promptly & had me all set…read morein no time. He answered all my questions & did a great job! So grateful for Jay's fast and courteous response :)

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Never heard back. Really need help but contacted twice with no help at all. Even if you are busy…read moreeveryone needs a call back event when you can not help.

Three years ago Andrew sold us an HVAC system with the promise of a service contract that came with…read moreit . Despite numerous attempts to contact Mr Sirman as he is the owner, he just ghosted us . Will not answer the phone or return messages. We never had a cross word. Just disappeared without a reason or explanation. Extremely unprofessional and I wonder if I can file a claim against this company.

I suffered through 2-3 years with an old upstairs hvac unit. Finally I got some estimates and I…read morechoose Arctic Air. I am so glad I did. I got a fair price and they did everything they promised. They even came back by to check and make sure everything was running well. Today I got my electric bill and for July to August this year it was $159....I checked and for the same period last year it was $364!! And last year my upstairs during the day never got under 78-80. What a huge difference the new unit has made. You will not be disappointed in choosing them for a new install or for repairs. Customer service is outstanding - they are knowledgeable, prompt and thorough. Thanks again James, you are the best. M. Frook Glen Laurel

Best same day service I ever experienced! I called Chris and provided info on our Trane HVAC that…read morewas not heating. We needed to replace the Induced Draft Motor. Chris called me back within an hour with the cost. He said the part was in stock and he could repair our HVAC that afternoon---same day. I was like oh wow okay let's do this. Chris arrived on time and went straight to work. Within an hour, our home was back warm; no more chilly nights. Highly recommend Chris Vasquez at Affordable HVAC. 919.725.1854. Experience the difference of a knowledge professional and licensed HVAC pro who is honest and affordable. THANK YOU SO MUCH! A+++++++ Tonya (Wake Forest, NC)

From the owner: Trust Affordable HVAC LLC for Reliable Heating & Cooling Services…read more Ensure year-round comfort with expert service from Affordable HVAC LLC. We offer comprehensive diagnostics for residential systems at just $65. Looking for peace of mind and long-term savings? Our **HVAC maintenance plans** start at $150 per year, per system, and include: * Up to 2(1”)air filters * Seasonal system checks— cooling in spring/summer, heating in fall/winter * Improved efficiency and reduced risk of unexpected breakdowns Contact us today to schedule your service or learn more about our maintenance plans.

Walter was professional, courteous, and took the time to explain. I was notified of the current…read moreissue, downstream impact, options of current solutions, recommended solution, and advice on general upkeep. I will probably be calling on Burke's in the future. Thank you, Walter, for your expertise and services.

Used them several times. Very quick to respond and assist. Walter is so helpful and completely…read moretrustworthy. I will continue to use their services.

Great Service, quick and professional. First our first floor after sixteen years went the unit went…read moreout but now we have a new one and it was replaced very fast. Our second went out as well. We called in and a team of professionals came out and quickly had it replaced. This company has payment options as well. The team was very professional and courteous as well. We could not ask for a better group of professionals working in our home. Prices are reasonable as well! A while back one of our wonderful poodles was stuck in the vent and one of the blessed tech came out and saved our poodle and got the poodle out! A hero in our eyes! and the poodle was safe and sound! We have found the perfect company to call! If we can add more stars, we would! Kudos to the team!

Very friendly, professional service man that did a thorough job and showed up on time. How many…read moreservicemen manage to show up on time these days? Very much appreciate this as it minimizes my time needed away from the office. The prices are also reasonable and I didn't feel like I was being upsold on items I didn't need like with their competitors. Overall very happy with the service and plan to continue using A&M.