Gene came out to take a look at my furnace. He was quick and straight forward. The service call…read morewas 15 minutes. The unit was dead and he felt it was unsafe to use. Got an estimate for a replacement and there was no pressure to schedule or purchase a unit. There was no call out charge. Other service providers in the area were $89 to $120 on the call out alone. I appreciated his honesty and I will be working with him in the near future.

We called Equal air with a air conditioning problem and they came out and fixed our problem with…read moreno stress at all and were very accommodating clean and easy to work with. Gene the owner of Equal Air, was able to diagnose the problem accurately and effectively and explain my options. He was also able to navigate the challenges with the home Warranty company. I was so pleased with Gene's expertise on our AC, that I had him change out the furnace while he was there too. Him and his team at Equal Air did an excellent job. They are fast, friendly and honest. Thank You Sheldon Bochner

Competence (2 Decades of Experience | No "shooting from the hip" |Thorough & Accurate Diagnosis |…read moreMeasure Twice Cut Once), Character (Their Word is their Honor), Prompt Responsiveness (Out of this world), Commitment to Customer Satisfaction, and Reasonable/Fair Pricing. Peace of Mind. On hot days, my system was having a hard time maintaining the Temperature. Diagnosis, a bit low on Freon (410A) for optimum performance.

If you want to be sold unnecessary and overcharged service without fixing your AC's true problem,…read morehire this company. I made the mistake to hire this company last week to diagnose and repair my AC system which was cooling fine but intermittently turned itself off. Instead of completing a thorough diagnosis, the technician who was constantly micromanaged over the phone repeatedly push for approval of adding about 3 lbs of refrigerant, an evaporator coil cleaning, and a thermostat replacement. When I declined the refrigerant and cleaning because the unit was visibly clean and there was no clear evidence of needing refrigerant, the manager threw a tantrum over the phone and ordered complete of service. It costed $400+ to just replace a thermostat. I did not know that the performed thermostat replacement was not fixing the true problem, might not have been necessary, and it made the AC performance worse. After the technician left, my AC failed to cool the house and water started coming from the handler. The indoor blower continuing to run even when the thermostat was set to Off and the fan was set to Auto. I had to hire another contractor who quickly identified thermostat's WRONG WIRING and performed the needed repair. No refrigerant needed, no cleaning needed, just firming the connection of the disconnect box, less than $100. The system was running with all readings in range and completely balanced as soon as the new repair was done. What Icy Hot did was short-circuiting cooling and heating together in thermostat installation making the AC to run both cooling and heating at the same time! What a joke if a company cannot even install a thermostat correctly (not to mention it was probably unnecessary) and charges $400+ for a faulty installation. I wrote to Icy Hot noting the FAULTY service, the manager ACKNOWLEDGED the thermostat wiring was incorrect, but REFUSED to reimburse any costs despite their MALPRACTICE which could have cause further damage to my AC. Extremely disappointed with the incompetence, dishonesty, and the lack of accountability after their work created additional problems. Stay away!! [Additional notes given company's response below]: The company's response below shows again their insist of unnecessary service. The AC's issue was not related to refrigerant nor it needed any cleaning. The technician onsite was not able to show much evidence justifying either but was under immense pressure from the management to oversell. The service was scheduled from 3-5pm but the technician did not arrive way after 5pm and took an hour still no clue. A lot of the time was spent speaking on phone with the manager. The service was never an emergency service. I called in the morning, the office said they could dispatch a technician between 3-5pm and we set appointment. Categorizing the scheduled normal service as emergency and claimed to have stayed after hour to falsely induce mercy is just another evidence of dishonesty. Regarding the revisit to correct any error, I was reluctant to call the Icy Hot back given the incompetence and the oversell push during the initial visit, not even for the so-called warranty service. This echoes a review posted by another customer earlier in Google review. I worry that instead of fixing any error, more unnecessary service will be demanded and further damage be done to my AC. Now it is not hard for the company to say: Well, that was an easy error to correct, and you should have called us. This is all because another contractor with true expertise and good ethics has diagnosed Icy Hot's error. If Icy Hot was capable and ethical at the first place, the error would not have occurred with sufficient final steps of double checking wiring, temperature and air flow after thermostat installation. Aren't these necessary steps by trade standards?

Owner and service technicians are great based on past service calls however the office…read moremanager/scheduling contact left much to be desired. They tried to squeeze us in for service (which we appreciated) but were only able to provide a 15 minute heads up and no one was home when they came. After that, the scheduling assistant wished us luck finding a replacement company and ignored our attempt to schedule a formal date/time for a follow up visit.

I had an AC issue come up the day before I was leaving to go out of town. I called Quality First…read moreand they came right out and fixed my issue. So glad I didn't have to worry about coming home to no AC. I will refer Quality First Heating & Air to everyone I know. Awesome guys and do great work.

I called K&M (Kenneth Marshall) because my downstairs HVAC had gone kaput. Kenneth said he was no…read morelonger self employed but he was partnered with Me & My Sons Heating & Air. He came out and gave me a quote which was quite reasonable and said the job should take about 5 hours to install the new unit, all new piping and all new air handler/evaporator coil etc... everything new, and that the owner's son and a helper would be here to do it. From initial phone call to installation day was about a week and a half. Fortunately, I have kept a decent window unit around for situations just like this, knowing there would be some lag time between unit failure and installation of a new unit.

Russ and his company worked me in last minute today and responded quickly to fix our immediate…read moreproblem with our heat pump. We did not have a business relationship with them prior yet I am looking forward to doing business with them in the future. They were honest with my wife and I about what was wrong and what it would take to fix it. I could not recommend a company any higher.

I have nothing but praise for Justin and his company. We needed an AC repair and felt we were…read moregetting fleeced by our existing HVAC company. He provided quick, friendly, and transparent pricing and service. He's earned our ongoing business with his honesty and service. I'd highly recommend him as an alternative to more corporate focused HVAC companies.

This happened last year on Christmas day. Christmas morning entire family was here and the house…read morestarted feeling cold, checked the temp and it was down to 60 degrees. Started calling places but no one could come out for several days. Quality Comfort said they could be here in 2 hours and they were! Turned out to be a frozen condensate line (you'll remember it was 19 degrees last Christmas morning). Andrew also adjusted other issues that were out of spec (e.g. gas pressure) and spent about an hour going over the system. Total cost to come out on Christmas day? $279 which i think is a bargain.

HIGHLY Recommend! Super quick response time, the technician came out the same day....I actually…read moreused Quality Comfort as a second opinion of another service provider who told me the repair would be $3000-$5000 or I could consider a new system ($7000-$23,000). I didn't let the Quality Comfort technician know about the other diagnosis, and do you know, he figured out the problem in less than an hour, had the part on his truck and the unit was up and running for less than $250! Quality Comfort with be our "go to" HVAC guys from now on. Such a blessing to find quality service providers that are fair and honest!!

Russell came out and gave his expert opinion on what he would recommend to replace our 27 year old…read moreunit. He provided an installment date. His team showed up and installed it. His installment team was friendly and respectful. I would strongly recommend them. I really love a company that does what they say they will do. I feel like it is just a small, honest company doing the right thing for their customers. They came highly recommended by my neighbor and I see why.

So impressed with the professionalism and honesty of Clark and Joe Cool! I originally had our Trane…read moreinstalled and serviced every 6 months by Maynor Service Company. Despite an installation hiccup, I used their annual service plan for the last 5 years. Once they started suggesting $500 UV lamps for the outdoor unit, I thought I should probably switch things up for a second opinion. My friends all used Joe Cool, and I am glad I do now too. Clark spent a lot of time going above and beyond, including taking off the original install seam glue for the upstairs unit (which never was) and accessing hard-to-access screws, indicating they never even cleaned the coil post-install once despite paying for it! No wonder they were always in and out in 15 minutes. But he took the time to do it right. Two things you need when hiring tradespeople- expert knowledge and honesty. This company has both, and I am a lifelong customer now.

Do yourself a huge favor and call Sergey if you have any hvac issues!! Very fairly priced and he…read morewas so quick to respond to me during the hottest time of the year and even came over to help me on a holiday weekend. Super reliable and a total professional. Big Thanks to Sergey!

Sergey has been helping me with HVAC needs for many years. He is honest and provides top quality…read morework. People like him are hard to find. I highly recommend!