Great experience... able to get an appt next day, tech (John) called ahead to let me know was running late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat. read more

Warning: Review Coercion & $1,100+ Pricing Discrepancy I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!! read more

SantaAir Heating and Air - would not refund me unless I removed negative reviews first - Heating & Air Conditioning/HVAC Near Me - Raleigh, North Carolina

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To replace my old HVAC system, I hired Santa Air to put in a SEER 17 Trane XR17, at a cost of $16,327 (including furnace). The AC part of the installation has now failed 3 times. On May 31, the system quit (blank thermostat). Santa Air does not work weekend, so we were without AC until a tech came on Monday. He said that there was a loose wire that he reconnected and now it worked. On June 18th, same failure. Again, no tech on the weekend so wait until Monday. Tech stated that it was a furnace switch somehow affecting the AC unit, and replaced it. Then Aug 13th, same thing, black thermostat, no power. Luckily this was a Thursday, and the tech came on Friday. He tells me that there was a leveling problem with the drainpipe and the water backed up and hit a kill switch. He admitted this was probably the cause all along, and they had misdiagnosed. At this point, I asked to speak to the owner so that I could complain about 3 breakdowns in three months in the summer. Maggie is the person who answers phones and directs techs. When I asked to speak to the owner, she wouldn't tell me who it was or let me speak to him or her (if you go to the Secretary of State website, you'll find multiple filings. So either John Tran, or Duy Pham, or My Nguyen own it). Alas, at this point my only recourse is to leave a review for others to see what has been happening. I hope the tech is correct this time, but I have no reason to have confidence in that opinion. Clearly, if it breaks again, all I can do is report the company to the NC Board of Plumbing and Heating and to the NC AG for Consumer Protection. read more

The company was quick to respond and send a technician to my home on a Saturday, which I appreciated. Dee, the service technician, was professional, courteous, and pleasant to work with. Unfortunately, my overall experience was disappointing. I was charged a very high fee for less than an hour of work that did not require any replacement parts, and the service did not resolve the issue. I was then told that a sensor needed to be replaced and was charged for both the part and installation, with a return visit scheduled for Tuesday. On Tuesday, I called at 9:30 a.m. and had to leave a message. I received a return call around 10:30 a.m. and was given a service window of 1:00-5:00 p.m. However, no one arrived or contacted me during that time. Dee eventually showed up close to 6:00 p.m., but I never received a courtesy call or update that he would be running late. While the initial response and technician professionalism were positive, the high cost, unresolved repair, and poor communication regarding the follow-up appointment left me dissatisfied with the overall service. read more

John is professional and personable right from the start. He let us know our options and explained each thoroughly. I had a few questions and he answered them with his knowledge. read more

Avoid at all costs unless you like setting money on fire. Absolute highway robbery. I was on a business trip and the lady needed one actuator motor replaced on a 5-year old Lennox system. We knew this up front. This is a $40-60 part, and a 15-minute screwdriver job that I'd do myself if I were home. Attached is the pricing from SantaAir. They took advantage of her so badly. Look at the absurd number of upsells - somehow they want to convince you to turn what should be a $200 job into a $1200 job. Just replacing the motor is nearly $700 minimum and the tech couldn't explain the pricing. So, predatory pricing by anchoring high, selling you on redundant stuff that any HVAC system/zone control boards built in the past 30 years does by default, and convincing you that it's a deal because the minimum screwdriver job is half the price of the high anchor. Do your research. This company is a predator. read more

SantaAir Heating and Air - Heating & Air Conditioning/HVAC Near Me - Raleigh, North Carolina

Tyler is amazing! He helped us resolve a lingering issue with an unusual odor coming from our HVAC unit. Within an hour he identified the issue, composed a plan, and began resolving the issue. He was prompt, efficient and did exactly what he said he would do at the price he quoted. Highly recommend his business! read more

My first introduction to SantaAir was a service call to try to save my very old hvac system. SantaAir was honest and offered a comprehensive explanation of the condition of my system and kept it alive awhile longer. When I decided to install a new system, it was a no brainer to call SantaAir for that job- price was competitive and they are business I trust based on past experience. These days finding an honest company is rare. They've definitely gained a loyal customer. read more

I had used them when I moved into my house in February for an inspection of my HVAC system. As I requested, they followed up for a cleaning for the summer to ensure the AC was working properly. "D" Give me a heads-up call 30 minutes before arrival as promised. He explained all the services he was providing that day. Very respectful and thorough in his work. He had some suggestions for maintenance but did not push or upsell me in any way. read more

We got our air conditioner I think two or three years ago and Tyler came by for a warranty check up and was Awesome, like always he was professional and always respectful of my home and dog. If you are needing help with your air conditioner I would go to Santa Air you are treated like family. read more

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Very thorough evaluation and diagnosis of the furnace. System working well again. Customer communication was excellent before and the day of service. read more

I found SantaAir through Yelp and enjoy working with them! Recently Tyler came over to give my system a tuneup. He did a great job at outlining all the options and explaining why you might want to go with one over the other. He didn't immediately just try to upsell me on the most expensive package, which I appreciated it. Scheduling online was easy and Tyler called 15 minutes before he arrived to make sure I was there and ready to let him him. Overall seems like a great company, who'd I recommend to a friend. read more

Great job! They explain everything they are doing and give you the chance to ask questions. They are very knowledgeable and professional.

Super pricey. Not affordable at all. Techs come at whatever time they want. No point on setting up a "scheduled" visit. Another tech never showed up. Just go with a smaller business. No way all these review are real read more

Our HVAC technician, Tyler, was fantastic--knowledgeable, efficient, and incredibly friendly. He quickly diagnosed the issue, explained everything clearly, and had us back up and running in no time. Great service all around! read more

Very very expensive!!! They charged me over $1000 just to replace the fan motor. Not even sure if the fan was broken. read more

Tyler was awesome. Professional, knowledgeable, effective, and fast. He helped us rewire our thermostats to unify our HVAC system within Google home. read more

Tyler was amazing! He spent time walking through everything with me, including the operation of our HVAC system, and even showed me a few tricks on our Ecobee thermostat to help keep humidity levels at bay. I highly recommend SantaAir and will continue using them for all my heating and cooling needs. read more

I had a great experience working with this company. Highly recommended. The technician provided me with great advice on how to keep HVAC in good condition and keep the costs low. He is very experienced and nice. read more

SantaAir Heating and Air - What I have is an old HVAC system almost 30 years old, but he brought it back to life today. - Heating & Air Conditioning/HVAC Near Me - Raleigh, North Carolina

Very nice and knowledgeable guy, did good work and came on time (evening). I think the cost was a bit high. Granted I am not super knowledgeable in this space, but after some thorough research once the work was complete, the estimate and work was very high. I am in the wrong line of work! read more

SantaAir Hearing and Are was super responsive and easy to communicate with . Tyler very helpful and detailed, great attitude and service, thank you Tyler! read more

Tyler fixed a problem we were having with our furnace, providing a helpful explanation of the problem, and suggesting a fix that would save us money. Excellent service! read more

10/10 service! My smart touch screen thermostat went black one night and the AC stopped working, I called at 10:30 AM and asked what their soonest availability was and it wasn't until the next day, but they have an urgency list incase a scheduled client cancels. I was put on that list, and they called me back in 15 minutes and had someone out at my house in less than 20 minutes. John was my technician, he was very thorough, and explained everything he was doing and why. He fixed my system pretty quickly. I am a first time homebuyer and they made this stressful issue a breeze. I highly recommend!! read more

Dee arrived in a timely manner and was very professional. He correctly diagnosed the problem i had with low heat output from a relatively new furnace. He fixed it quickly and charged reasonable prices. read more

Service appt due to HVAC compressor not working and auxiliary heat ongoing (high heating bill, January 30 degree weather). I had one company who came out - tech seemed inexperienced, wasn't thorough in his explanations, said replacement only option ($$$$$). I lacked trust in his diagnosis so called SantaAir for another opinion. Within 2 hrs tech Tyler was here and was SUPER knowledgeable. I have a more uncommon system and he was able to diagnose what was wrong, thorough in his explanation to me, and very honest about options. Clearly see his years of educational and hands on training. A new unit was not needed, only replace compressor and some other parts and was very reasonably priced. He was accountable, responsible, trustworthy, professional, approachable and kind - what everyone dreams in a service repair. Thank you so much Tyler! read more

Our AC decided to die late in the day of July 2. I contacted our regular HVAC maintenance provider and the earliest appointment was July 4th! With the house already 80 degrees and climbing, we were referred to SantaAir by a friend. I was able to book an appointment for the next day. John got us in late in the day after the appointment before us went longer than expected - close to what should have been the end of his day. But he quickly diagnosed the problems. Several problems existed that contributed to the AC failure- including what was done by the original installers who failed to set the system up to operate in an optimized manner the system is designed to operate in. John explained to us what the issues were and provided multiple paths forward while explaining the pros and cons of each. We had many questions and John answered each of them with clear info. We have never had any HVAC tech explain how and why issues came about. John did just that. He stayed well past 9 pm to ensure we didn't spend the holiday and weekend without AC and ensured that the system actually functioned as designed instead of "just worked". Highly recommend!!! read more

Tyler is the bomb. I'm so very happy with the service from Santa Heating & Air. Tyler is extremely knowledgable and was able to give me an assessment of my heat/ac system and expectations for how he thinks it will perform moving forward. Thoroughly recommend. read more

Tyler is an awesome technician. He came out to service my system for fall maintenance. He was very professional and took the time to explain to me the health of my system and some maintenance best practices. I valued his expertise and knowledge. I highly recommend their services! read more

We had the winter furnace check done. Tyler was very thorough in describing what would be done. He also advised us on changing our thermostat settings to save money. No one else had mentioned that. Very pleased. read more

I have used Santa Air a few times over the past 5 years or so but will be discontinuing. Their prices have continually gone up and their quality has continuously gone down. The first time I was told my AC didn't work because I set my thermostat too low, but we did some fixes and got it running again. The second time I was told my heat wasn't working because the whole unit needed to be replaced, which I refused (it was only 8 years old at the time), so we replaced a very expensive part to get it going again. The third time I was told the heat wasn't working because my thermostats needed to be replaced, so I got a new thermostat installed for several hundred dollars because of the diagnostic fees. Every single time they will try to upsell you and get you to pay as much money as possible. In addition, they are slow, taking all day and sometimes into the evening to complete these jobs. Avoid this company. read more

If you own a home, you know that your HVAC system is one of the most important and expensive systems that needs to be maintained. I recently had my heat pump checked out by Santa Air, my heating bills were a bit high and given it's age (14 years old), I suspected something was wrong. For the check-up, their technician Tyler was right on time and took his shoes off when entering my condo. A couple of pressure checks later, it looks like my heat pump is leaking freon and it's an older freon that is not easily replaceable. I bite the bullet and schedule a replacement condensor/air handler which quotes out close to $6k for a 2 ton, 16 SEER unit. Which is reasonable from what my research shows. The installation gets pushed out a bit since SantaAir is busy but they are good responding to texts/calls quickly and even though the install hits a couple of snags, they are done in 6 hours. A return visit for a Nest thermostat completes the work and things are looking good! Overall I was very pleased with Santa Air's work: easy scheduling, good communications, fair prices and explanations of why/how things worked when asked. I've learned a lot about my HVAC system and appreciate the work SantaAir did for me. Here's to lower electricity bills this summer! read more

SantaAir Heating and Air - My new and big, heat pump condensor! - Heating & Air Conditioning/HVAC Near Me - Raleigh, North Carolina

Have used SantaAir for all of my HVAC needs for the last 5 years, including 2 replacements to very old units. They are honest and trustworthy and communicate well. read more

Excellent service! I just had a brand new Trane AC unit installed with air handler and thermostat. John and the other technicians were prompt, professional and courteous with the installation as well as with all the questions I asked. Couldn't be more pleased with unit and service...and just in time for the intense summer ahead! Thank you John and SantaAir! read more

Super responsive, very fair, and never try to upsell you or convince you to replace the system when something either major, or minor is wrong. They diagnose the issue, present you with multiple options on how to resolve the faulty components and then warranty their replacement parts, (all American made) and their labor. They always deliver on what they promise with a smile! read more

My 8 year old system has struggled in the June heat wave. The vents were pushing 75° air from the vents. Santa Air was the most available contractor given the circumstances. The online scheduling system allowed me to conveniently book a next morning appointment. Tyler Nguyen arrived professionally and was able to identify the issue as low freon by going over the results of the found low pressure and temperature within the system. He provided multiple pricing options to the solution and immediately fixed the problem. Currently my system is working excellently by pushing air at 57° from the farthest vent from the unit; I even had to set the temperature higher as it got too cold. Thank you Tyler and Santa Air for quickly returning my home back to being comfortable. In the event of any future HVAC needs I will not hesitate to contact in the future. read more

We just had a great experience with Tyler from SantaAir Heating&Air. He came for our consultation and was able to fix our HVAC zoning issue the same day. He was very knowledgeable and patient with us. He was able to explain our issue clearly and solved our problem within a timely manner. Thank you Tyler! read more

We had a major home and AC emergency. Called SantaAir based on awesome reviews here, and I have to add another five star! Johnny came same day, diagnosed the problem, fixed the issue after offering me several different solutions and at what I felt was a very fair price. Wonderful professionalism and customer service! read more

We loved working with John. His repairs were always prompt, flexible, and affordable. Looks like his business has taken off and he has added an office admin and online scheduling which is helpful, and presumably he has hired at least one more technician to allow him to take more jobs. *****For emergency repairs, hands down, we recommend John. ***As for the maintenance service, which we called about recently, not only does he limit them to March and October as he says he gets booked out with repairs - although I'd found multiple openings online - but his prices are less competitive for multiple units; basically equivalent to others we called, but does not include outdoor coil cleaning - says they teach you to DIY for cheaper. Unfortunately, other companies do this under the same charge. If you have a small one-unit home and you DIY, his service may make more sense. Otherwise, it costs about $25 more than competitors. For multiple units, it's $50/unit more for the same service. For us that would have been $150 more, twice per annum...unless there is some discount for annual maintenance not listed on the site at time of writing. There is always a possibility that for that low entry price, there may be "issues" found that tack on unnecessary repairs; however, that is not the reputation of the individual recommended to us. We shall just have to see. As we missed the March window we weren't previously notified of as existing customers, and didn't want to add coil-cleaning to our home maintenance jobs, and he did not offer to make an exception; we will have to try another company for our tuneups for now. However, we wish John luck in the future, and thank him for his offer to give us priority as longtime customers in case we have a repair need. read more

John came out and did a diagnostic of our system. He clearly explained the issues he saw and what could be done about them. Additionally, there was a number of price points and services offered by SantaAir. Overall, we went with just the diagnostic but I appreciated his thoroughness and passion for his craft. read more

John and Tyler are the most thorough and honest engineers in the area. They pride themselves on their ability to fix your problem and to do it in a detailed and high quality manner. I've always had such good experiences with this company and cannot recommend them highly enough! read more