Today I finally made contact with the right person to resolve my scheduling issues and we're all on the same page. Going forward it should be much easier. Thank you Brian read more

I am a recent customer of Advanced Water Systems and they are by far the best customer service, best product and the best value. I am so happy that I have healthy clean drinking water for my family. Thank you!! read more

I could not be more happy about my Kinetico purchase. The rep that came to my home educated me about iron in our well, and each step of the process. He even created a custom system based on my families needs. The other guys that came to my home didn't have this many options, and I didn't feel like they were half as educated as Kinetico rep. So far we are extremely happy with our investment and even joined their maintenance program that allows us to be carefree about filter changes, salt, and water testing. I love knowing my water is taking care of me, and our family. read more

Had Kinetico out to fix system but after they left the unit ran continually. Called the office and was told it would a week or two before they would come back out. Horrible service in my case. So I'm waiting until they can finally get to my house. I would not recommend based on my experience. read more

I have been a loyal customer since 2003. Over the years personal service of both office staff and service technicians have been and remain paramount. Any issues that arise are resolved in a friendly and professional manner, time is precious to both employees and customers but is taken to assure that thorough and detailed explanations are provided. Service technicians have always been punctual, courteous, respectful while maintaining a high standard of professionalism. read more

I love this company. They sell a good product at a fair price and stand behind it. I've had their Kinetico water treatment system for over 12 years now and it has been great. I chose it because it doesn't require an electrical outlet to run and I don't have one in my crawlspace. Highly recommend! read more

Not pleased with our system Salty water, corroded faucets, abundant water spots and residue- water crusting on countertops. Lawn and plants dying from being over-salted We have to physically turn off the system to irrigate or water This system does not allow Consumer to adjust salt usage Lack of communication throughout company. Service call made for specific problems. When service tech arrived he stated that he knew nothing about the issues that he was supposed to be out for ???? Would not recommend this system read more

BEST old-fashioned service and BEST products from initial contact through post-installation follow up! I have a well and I have very high levels of iron and clay. After my very old, traditional water softener gave up the ghost (and it didn't do the greatest of jobs anyway) I thought my whole house water filter would handle the problem. It did not -- everything was stained, from sinks, showers, outdoor spa, clothes, etc. I can only imagine what it was doing to my pipes and lines. I spent way too much time and money on products like "Iron Out" trying to get rid of them. I had contacted Advanced Water Systems initially via their online form to request that they contact me, thinking I might never hear from them again, especially since they are in Raleigh and I in northern Durham county, and many service providers are reluctant or drag their feet in coming out this way. They responded the NEXT day, and I was immediately able to schedule a visit to the house for them to do the free water test at the time I requested. (I had done the same on the website of one of the big home improvement stores that offer water treatment services -- I only received a call from them 3 months later.) Joanna came out, ran the test, and was promptly given a quote with various options proposed to meet my budget, and without trying to push the most expensive solution since my situation didn't require it. She was a breath of fresh air given that I was expecting "hard sell" tactics. If she didn't have the answer to a particular question, instead of just making something up, she would call folks at the office and get back to me. Follow up while I was deciding was regular (but not annoying) especially since I was distracted with other pressing concerns and travel for work. Once I decided, scheduling was easy, and then installation was even easier. I was dreading a lot of disruption, but when Austin, the installation technician came out, he got right to work and I felt like I didn't need to "hover" to make sure everything was being done properly. He was very professional and upbeat. Once installed, he took the time to explain how the system worked and what I needed to do to run and maintain it. (Before Austin arrived on the scheduled installation date, a text with his picture is sent so you know exactly who you are to expect, which I appreciated.) As for my new "double tank" Kinetico system? It works even better than expected! ZERO staining. Water is noticeably softer and the fact that my dogs and cats now seem to prefer drinking the water in their bowls over puddled water in the garden is a testament to it. Yes, it's a little more pricey than others, but I feel like it was some of the best money I've spent. The post-installation follow up has been wonderful. I plan to use their well services should I have a problem with it. I normally don't write reviews, and never one this long, but I know a lot of people in this part of NC have problems with clay/iron and sorting through all the info about what to do about it, researching various systems (like I did), and dreading a long, drawn out process. I hope this helps. In retrospect, I wasted a lot of time since after doing all of that research, Kinetico consistently proved to be the best. Based on my experience with this company based in it seems to be very well-managed and organized, hiring very good folks and dedicated to customer service. read more

Good service and did what they said they were going to do. Cleaned up after they were done. The Kinetico system they installed works wonderfully. Not the cheapest though. read more

About a year ago I thankfully came across Mike Burch at the Raleigh Home Show. He came out to the house, tested my water, and educated me about the results and which equipment would be best for my situation (which wasn't the most expensive). I needed some time to get my finances in order and there was no hard pressure sale from Mike. He understood and told me that he would be there when I was ready. So about 2 months later I was ready and gave him a call. My old softener was in an inconvenient location so the installer moved the plumbing lines and installed the system in a much more convenient location for free. All of the workmanship was top notch as well. The water softener has been installed for about a year now and it has been worth every penny. We noticed a huge difference immediately in the quality of our water. Today was the first time salt was added to the system and it only took 6 bags. I was using 2 bags per month with the cheap Lowes water softener and the water quality was terrible. If you are trying to decide whether or not to use Kinetico just do it. They only sell superior products that are designed to last a lifetime. And if you want to deal with an honest, extremely knowledgeable person who won't pressure you into a bunch of stuff you don't need then ask for Mike Burch. You will be thankful you did. read more