The staff on the 2nd floor of the west wing were amazing...! The RN's, NA's, Case Worker and Food…read moreServices were always professional and caring, to my neighbor/friend who was a patient there for 28 days... They always gave her top-notch care, especially in her final days... The Hospice team - including the call representatives were kind and professional...! (The ED staff was awesome too)

My mom was admitted to the ER for a bad fall with broken bones. She was well taken care of the…read moreentire time and her nurse Derek was professional and attentive and took his time with her. We had questions and he had the answers. She definitely had top notch care in the ER. She was moved to ICU in the north building, and again she had top notch care with attentive and helpful nurses. The doctors that saw her were all very nice and explained what was going on and answered any questions we had. The north building is the newest addition to the hospital and the rooms are very nice. She then was discharged from ICU and moved to the ortho floor to await the insurance authorization for in patient therapy. The rooms are definitely older and not quite as nice. I didn't like that the couch and tray table felt sticky, probably from being cleaned so often. Her end of the bed was broken but it didn't affect anything as far as her care. She grew tired of the hospital food and at times some of it was cold. The food services department seemed to be well run and organized and everyone was pleasant and courteous. We liked that they came directly to the room on this particular floor to take her orders for lunch, dinner and breakfast. Housekeeping did a nice job of keeping her room clean. All in all, it was a decent stay for her. P.S. if you have the My Chart app on your phone, you receive the test results as soon as they're posted which is very helpful.

My recent appointment with Elizabeth Evans at Corewell Health Grand Rapids Hospitals Neurovascular…read morepractice was stellar. Ms. Evans provided information and answered my concerns with the utmost professionalism and the perfect amount of friendly concern. I went in frightened and left educated and reassured I am on the right path to continued improvement. I was seen almost immediately upon arrival and the staff was friendly. I highly recommend this provider.

My mom just got discharged from Corewell Troy and her experience was terrible. Coming from a…read moremedical family the quality of care was not the greatest. The nursing staff was top notch but the facilities management wasn't in the fact that she had to lay in her own filth for several days before they attended to her. 0 out of 10 would not recommend to anyone

This is now a Henry Ford Hopsital with only a fraction of the standard of Henry Ford Main campus…read more The treatment of my dad during his ICU stay was horrendous. I've never seen a staff so eager to usher in a patient's final stage of life. A staff of draculas. Nurse Practitioners Nikki and Manny have some of the worst bedside manner I've ever witnessed and experienced. These people are offended when you expect them to do their job with the utmost care and concern. They were rude and combative the entire time. My dad went an entire day without a feeding tube unbeknownst to me. They simply did not care. I'm really regretful that my father took his last breath here. Horrible staff. Only three ICU nurses provided proper care. The rest need to get into door dashing.

Hubby having surgery and they took him back for pre and they didn't even have me come back before…read morethe took him to OR!!! Horrible!!!! I am so pissed!!! I hate this place for sure! If something happens to my husband while in surgery I am going to go off! This is the last time I will ever come here again!!! They don't care about people!!!!

I would not bring my dog to McLaren. I truly believe they were responsible for my brothers death…read more They kept on releasing him to the rehab center on 23 mile road and within 2 days he was rushed ack to the hospital. He passed away on December 30th. He went through hell. I have one good thing to say. Most of the staff were caring individuals. It is a sorry thing that if you get sick in Chesterfield and an you have to go by ambulance they take you there.

I witnessed nursing staff be extremely rude and unprofessional to patients. Patient care can be…read morestressful. Certain characteristics displayed by patients can motivate a very tense exchange. However, the patients are not employees. They don't get paid to provide a service. Staff should not match negative energy, not provoke up. A nurse yelling at a patient to "shut- up" should call under a zero tolerance policy. Employees should not be using profanity. Employees using profanity toward, with, or within ear shot of patients should be prohibited. Profanity is offensive and should not be the "normal" behavior within any place of business, especially where children are present, and people are ill. I've never been a part of an organization with this level of unprofessionalism.

My fiancé went in thru ER with shortness of breath. At one point he dropped to the floor in the…read morerestroom and his oxygen went way down. Dr. Kenney and the nurses and respiratory techs (I can't remember all the names!) literally ran to him and six or seven people had to wrestle him to get the oxygen mask on because he was out of his mind. He was admitted (yes it takes hours, but while we waited for a room he was alive and getting treatment.) Turns out he had clots in his lungs and legs. They kept at it until they got an answer and fixed it. Four or five doctors were consulted on his case. Was it pneumonia? Was it a heart problem?, etc. While he was in the hospital he had neighbors who screamed at the staff calling them names and generally being crazy. There was another patient who attempted suicide and they got to him or her in time. There was another patient who barfed in the hall and said "F**k you'", well, you get the idea. Give them a break. It's a 12 hour shift and if you are polite they will bend over backwards to help you anywhere in that hospital. I've been there, my mom has been there my whole family, and they have always been helpful and have gotten to the bottom of things. Be polite. More flies with honey and all that. Grow up. Cut the entitlement crap. My fiancé's PCP came every single day of the ten days he was there.

So it's 4 days later and AC is still not fixed. Currently 83° in the room. When water was requested…read morefrom the nurse it is not delivered. And God forbid you want to order food, it will most likely be wrong or not delivered at all. -10 Stars!!!

I went here today due to the illness that is going around. Heavy congestion in chest, short of…read morebreath, worst cold ever. Within 5 minutes of arriving, I was in a bed with a nurse given me medication to help me breathe again. Ran all sorts of tests quickly. Any other ER, I would still be there. In and out in under 4 hours. Everyone was very kind. Love this place. Got me feeling 50% better in under 4 hours. I would like to thank everyone there. So thank you !!! The negative reviews are not even for this place.

My mother was left waiting in front of the receptionist for 30 minutes while she was in severe pain…read moreand suffering from heavy bleeding after losing her pregnancy. The receptionist showed no urgency or compassion. Instead, she was rude and even asked why we brought my mother here instead of another hospital. Her behavior was completely unacceptable, especially during such a serious emergency she was wight old lady in the afternoon shift.

Very nice hospital. Great staff! Great care…read moreVery nice peds ER Best hospital highly recommend feels more like a hotel

The hospital looks updated and clean but that's where it ends. We waited for 5 hours and every time…read moreI ask for an update they make it seem like I'm bothering them. My wife has a level 9 pain and we were told to rush to the ER. They promised to get her some Tylenols while we waited and it's been over an hour and they seem bothered every time I ask for an update on the Tylenol. The employee who we are dealing with is Claire T. She refuses to give us updates or a Tylenol and seems annoyed every time I ask. She suspected I took a photo of her and within minutes a PA, an RN and multiple security personal were available to address this "pressing" issue. They couldn't find anyone to get my wife a pain killer for over an hour or see us for 5 hours but had no problem providing an RN for over 20 minutes to discuss their policies relating to photos. I do not recommend this place. Other ERs in the area don't have wait times and are much more helpful. Update: it's now 6 hours and we haven't seen a doctor yet. Update: it's now 7 hours and we have yet to see a doctor

It is hard to review this place because I feel I need to write two reviews, one for the techs and…read moreone for the place itself. First the good. The techs are amazing! For the most part they are on the patients side and will push the envelope to get things for the patients. Marlina, Lina and Lauren became my friends and I felt safe if they were working. As far as the hospital goes, I was less than impressed. Every basic need was stripped from me and I was treated as less than a dog. I was not even able to get water when I wanted it, because they kept closing B Lounge where the water was. The only lounge open was A which is a dark little room with no windows and few places to sit. My psychiatrist was rude and short. He also lied to me more than once. My social worker saw me a total of 15 minutes during my ENTIRE 8 day stay. The "groups" were mostly bull sessions or games. One tech even told me that when they find out they have a group to lead they "Google something quickly". Our "medication" group was a Pictionary game for two days in a row. The food, while it tasted good, was all carbs. The beds were horribly uncomfortable, I wasn't allowed to journal because patients can't have pens or pencils and when I had my daughter bring some crayons, one worker kept at me constantly about where they were, even waking me up at midnight yelling, "Where are your crayons?" A man named Raphael was the WORST. He told patients they are weak and if they had tried at all they would not be there. He threatened to send us to a long term facility if we didn't "get it together" and even stood next to one woman and said, "I shouldn't be standing here because she's probably been raped." in the middle of a group. He told us that our whole family was suffering because of us. He needs to be fired YESTERDAY. Just to put this into perspective, I took myself to Havenwyke, I was not admitted against my will. I was only one of 5% that did.

They never got a hold of my daughter's doctor the medical doctor they had her seen just a…read morepsychiatrist within eight minute looked in my daughter's eyes and diagnosed her with psychosis and forced her to take medicine which she did not want to so they're taking her to court to force her to take medicines I've never seen a hospital like this in my life to work this way you never get a hold of the medical doctor and I'm advocate you never get a hold of psychiatrist you never get a hold of any medical team whatsoever your daughter is left in their hands without no notification or communication. The office staff is very professional and very nice but their hands are tied because they cannot help you out they cannot direct you to the psychiatrist to the medical doctor or to the social worker. Which is extremely important when your daughter or son is in their care. I am so scared of their Treatment center. I am so scared for my daughter.

Quality of care: my brother has been there for 4 days. Yesterday he called home for soap and clean…read moretee shirt as no towels had been provided. Today I went to visit. He was in a great deal of pain because of his condition. Nurse finally comes in with vial. We asked her what it was, and what interval he would receive it. Before Nurse 3rd Floor Nurse Jade Crosby would answer that simple question she threatened to call security and tell them I was intefering with care. Providence supported this substandard care, leaving my brother with no advocate. They are a disgrace.

Unfortunately I was on an all puréed diet during my visit…read more You have here the puréed roast chicken loaf, some puréed potatoes, and some puréed carrots, apple sauce and tomato bisque. Also available were puréed pork, beef, and on Friday they even threw some fish in the blender for us. Surprisingly, everything tasted like nothing. The soup was acceptable...

They are Not kind to patients. Withholding food and clothes Makes me sad and regret having family…read moremember go there. Hopefully they will get better with their patients

I checked into Henryford Kingswood about a week ago after being at the lowest in my life. This…read moreplace saved me. It was my first time ever in a psychiatric hospital. I was in Mod A and this place helped me get back on my feet on my right mind. I thank both the staff and the fellow patients for being the joy back into my life. It is very strict and regimented but it's for a reason. I would recommend this place to anyone going through a very hard time.