This was hands down the worst hair service experience ever, and I feel obligated to warn others so…read morethey don't make the same mistake. My daughter went to Rylie for hair extension installation expecting professional work and left with severely damaged hair that she is now struggling to repair. From the start, the process felt rushed and careless and Rylie had a nasty attitude. The extensions were installed with excessive tension, improper placement, and zero concern for the health of the natural hair. Within days, my daughter experienced intense scalp pain, breakage, and noticeable hair loss. Instead of enhancing her hair, this service destroyed it. She now has uneven patches, weakened strands, and damage that will take months--if not longer--to recover from. A hair extension install should never leave someone afraid to touch or brush their own hair. Final Warning Do not go to Rylie for extensions Do not trust her with your natural hair Do not ignore the red flags If you care at all about the health of your hair, take your money elsewhere. No hairstyle is worth this level of damage and stress. I'm sharing this so others are spared the same outcome.

I am writing this review to share my experience factually and transparently, especially after the…read moresalon's response to my initial concerns. I was a long-term client whose regular stylist was on maternity leave. During that time, communication from the salon was extremely poor -- messages went unanswered and there was no clear system for managing or transitioning clients. Because of this lack of communication, I ultimately sought services elsewhere. At that appointment, a licensed stylist evaluated a recent full reinstallation of my top row of extensions performed at this salon and identified a serious concern with the installation. I was informed that the weft contained too little extension hair, resulting in too much of my natural hair being pulled into a single attachment point, creating unsafe tension at the scalp and a risk of traction damage or hair loss if left in longer. This was not an overdue install. It was a recent, full reinstallation. Notably, my bottom row -- which had not been serviced for months (my decision) -- did not show the same level of tension, further indicating the issue stemmed from the installation itself rather than normal wear or timing. This was especially alarming given that the salon recommends repeated "move-ups" (approximately $200 per row), which another stylist explained can compound tension over time and increase the risk of damage when an install is already compromised. When I attempted to ask questions and communicate concerns during my appointment with the stylist, Rylie, who performed the service, the responses felt passive-aggressive and dismissive, making it difficult to advocate for my hair health or feel supported. After leaving an initial, carefully worded review, the salon responded not with accountability, but with defensive and threatening language, including statements that my review was "malicious," "unfounded," and "legally documented." This response was deeply disappointing and reinforced my decision to no longer trust this business with my hair or concerns. I am sharing this experience so other clients can make informed decisions -- particularly those receiving extension services where technique and scalp health are critical. Be aware and do not go especially if you're spending the investment on extensions!!!

They were able to fit me in right away which was great. Unfortunately, that's where the good stop…read more I just wanted my hair cut the same as it was, just shorter. I specifically said no layers and mentioned it more than once but, she proceeded to layer it. Definitely won't go back to Alice again.

I took a chance and called this hair salon and I spoke to Laura. Laura is a good hairdresser and…read morecolorist. She says way to much!!! Tells you about her elderly aunt she checks in, and she made feel like I was her therapist. She is a cancer survivor and she tells everyone about it. Maybe she needs to wear a letter sign!!! Being 67 years old, she really should think about retirement and taking it easy instead of repeating and telling me as a 55 year old woman who is a customer, that my hair is fine!!! I have some natural wave. She has made me feel so uncomfortable, that I do not want to return to this salon!!! Please stop taking so much, Laura, you do not realize that your words hurt people! Please retire from your career, and protect your own health!!!

Can I say what an over priced dump this is... received a gifts certificate for a massage. I'm not…read moreeven gonna go there, but the girl looks like a Japanese anime character that simply can't get enough, tattoos and piercings.. then my friend had her hair done and they wanted almost $300 for a highlight and they only did her hair....

If you're looking for an experienced esthetician I recommend stopping here and booking with…read moreMichelle. I was tired of my skin looking dull from the harsh winter air as well as hormonal acne breakouts. I made my first appointment a little over a month ago after reading hundreds of reviews for multiple spas/salons in the Milwaukee area and settled on a place close to home. The facial service is $79 for 60 minutes. It was the most relaxing 60 minutes of my life. My skin was glowing, smooth, and I felt extremely calm afterwards. I had my second appointment a month later and my skin has been going a little crazy from some stress I've been going through. Michelle did some extractions, which are usually painful, and they weren't painful at all. She recommend a high frequency treatment and explained throughly what the treatment would do for my skin and how it would feel. It didn't hurt but my facial muscles were a little twitchy afterwards. She also recommended some Acne relief pads to reduce breakouts. When you get a facial you get a bit of arm, shoulder, and head massage. The level of pressure applied was perfect. Two days later and my skin is looking so much better! Breakouts have stopped and the extraction site redness is gone. Needless to say I've booked my third appointment and will probably continue to make appointments to keep my skin in check. Michelle is extremely professional and the level of customer service from the front desk receptionists is above average. Thank you for offering high level services at a reasonable price!

The vibe is great and the staff are very kind and helpful. I didn't have to wait months for an…read moreappointment! Heidi cut and colored my hair and did a great job. She's thoughtful and cares about her clients' satisfaction. Highly recommend.

Everyone and everything there is amazing. Beautiful salon and super amazing staff. Will absolutely…read morebe back!

I made an appointment online and the system had Monday available at 8:30am. Finding out it's…read moreincorrect, I got to the shop and its closed. VERY DISAPPOINTED, I hope I get my deposit back.

What a great experience! Decided to try a new hair salon after we moved to Delafield, and was very…read morepleasantly surprised. I figured I'd have to try a few places before finding the right place, but this was a it! I took a chance based on good online reviews, and the other reviews were spot on. Tom was awesome and the whole feeling of the salon was very friendly and relaxed. My cut was great, the experience was so comfortable. I couldn't have been happier!

Great hairstylists. They all cut hair very well. I have been to several different stylists and I'm…read morealways happy with the haircut cut.

Great service , great atmosphere , And you walk out looking really good . It is worth every penny…read moreas life is short, and hey, why not ?

I am new to the area, checked trusty ol' Yelp and decided to try Van Bier salon for a cut and…read morecolor. Laura was my stylist and I will say, very Few people have been able to work with my hair. Laura did an Exceptional job. She def has an eye, but a natural gift for this work..... different than learning and executing, right? If U r so inclined, check her out. And the prices r very affordable. For this level of skill, I have paid Much more.

I am not the greatest with the hair thing- I don't have the patience. Thankfully, the folks at Van…read moreBier do. I also am in love with Davines products, which they provide.

George is awesome! I needed a makeover and he made it happen with such confidence. I love my new…read morelook.

Joy and Vonn are great at doing nails and listen to exactly what I want. The salon is clean and…read morevery relaxing. I highly recommend going for nails. I haven't tried hair, but I might have too. Pricing is right on target with other places

I was torn between a 3 and a 4 for this review. I had been once before to Cassia for a polish…read morechange on my toes. They did a good job but the back room where they do pedicures is pretty dark which I assume they expect to be relaxing but it can be a bit off putting when you can't see what's going on. I returned for a manicure. Pros: I was able to call in the morning and get an appointment for an hour or so later which I appreciated. My manicure is still going strong with minimal chipping over a week later, not sure if it's the quality of the polish I brought, or their top coat. Cons: this happens with a lot of places, but my skin was cut in the process of clipping cuticles. I didn't realize how bad it was until multiple nails burned whenever I washed my hands for the next few days. It also took a while for my manicurist to finish, which was a pro and a con because he seemed to take his time so that things turned out well. Overall this is a spacious salon and they were decorated for Halloween which was nice. After reading some of the reviews about cleanliness I'm not sure I would return but my experience was okay.

I visited Cassia for the first time this past weekend. A couple of coworkers had recommened this as…read morea great place for a pedicure. The pedicure itself was good, but the overall experience fell a bit short of my expectations. When I walked in, the salon felt chaotic. I was initially seated in one pedicure chair, took off my shoes, and was about to put my feet in the water when I was asked to move so another group of customers could sit together. I didn't mind accommodating them, but it was a little frustrating to have to put my shoes back on, grab my belongings and move to another station that still needed to be set up. The second chair didn't seem as well maintained. It was against the wall. The wall looked like it needed to be wiped up and there were multiple bottles of chemicals sitting between the chair and the wall. The tray for my belongings wasn't even set up until after I sat down and then it bumped up against the tray of the chair next to me. The pedicure itself was enjoyable, but the experience felt rushed rather than relaxing. Even the front desk interaction when checking out felt a bit standoffish. I think I'll give them one more try for a pedicure because everyone can have an off day, but for the price, I expected a little more hospitality and attention to detail.