Completely unprofessional…read more This happened on Thursday, I wrote my original review on Friday after I had general anesthesia for wisdom teeth removal, and now that the grogginess and pain has subsided, I've edited my review to be more concise/readable, provide screenshots rather than type out the conversation, and add more detail as she threatened me with legal action: I had an appointment at 3:30pm, got there at 3:36 (mistyped it in one of the texts, but you can see this from the first time stamp). I texted, rang the doorbell, and called, no answer. See the screenshot for when she finally responded, you can judge for yourself if it was unprofessional. There is also another screenshot showing my iPhone significant locations for the time I arrived to that area (3:35). She put me down as a no show (not sure if there's a fee associated) and said she was going to send me a Cease and Desist for slander after I posted this review. I wonder how many people she has said that to and they deleted their review because they didn't have the resources to deal with that. Aside from that, what happened to grace periods? It's standard practice across the US for that to be anywhere from 10-20 minutes. And she commented on this Yelp review that she can't put her life on hold? I was 6 minutes late, but even if I was 11 minutes late like she claims, her reaction would still be unprofessional...so I'm not really sure what she's defending. If you Google it for beauty appointments, the most common answer to pop up is 15 minutes. They don't just leave because the client didn't show up the exact minute their appointment time was (as her texts sound). They're running a business. And finally, what happened to being understanding (or at the very least, not rude) to repeat clients that have been more than understanding for your situations? The appointment I had before this one, I was on time and she had me waiting well over 6 minutes as she was doing her sister's lashes in the back and was flustered getting everything together for my appointment. Although I've been trying to practice asking before I entered any establishment due to COVID, the main reason I had texted her first was because of that situation. As per her response, she's completely ignored that to fit her narrative. Clearly, she wasn't there when I texted 6 minutes after my appointment time either. And she didn't respond at all until 3:57. I wonder if she was even there at my appointment time and is trying to play the victim for her mistake. In the past, she's cancelled on me the day of an appointment. Yes, she said it was because of a power outage, but I've had people who went through that here offer discounts for the last-minute inconvenience, to come to my house, or still do the appointment with back up lighting they had. I was okay with being offered none of that because I know it's hard to run a business and not everyone has the resources to offer that, but why does she expect clients to have basic understanding when she doesn't reciprocate? In this situation, if she had texted me that she couldn't wait or responded to my texts politely, I would've gladly paid any late fees and continued giving her my business, but that is not the case. There are plenty of other people who do great brow work in the area, the hassle of working with Jessica as a person is not worth it. Support businesses who value you as a customer y'all. Check out Brows and Winks, she's right across the street, offers brows, lash, and waxing services, is always professional, and quite the pleasure.

Beyond impressed. Jessica was simply Amazing! I was so nervous going in. My palms were sweaty! She…read morewas able to make me feel comfortable and took my anxiety away! It did not hurt at all getting the powder Brows and she did an Amazing job! My husband, kids, friends and family all couldn't believe they were powdered brows! They look like I normally would do them! My husband and son didn't notice at all. I had to tell them. They were sooo impressed. It's so awesome getting up and not having to do your brows! Soo sooo soooo worth it!

Oh my. This place is a hidden find! If you stumble upon Laser Epilations, you should 100% come here…read morefor all of your laser needs. Cori is amazing. She's so personable and fun. She makes you feel welcomed and comfortable for your visit. She does primarily work via text but she's pretty quick to respond! Location super accessible with a large parking lot. Plus she doesn't require you to do a treatment plan locked in at x price. She works per session and is reasonably priced for your budget. Huge fan and will certainly be coming back!

I've been coming to Laser Epilations in Fairlawn for a few years now. I found them through Groupon…read morefor laser hair removal (full Brazilian) and they have done an excellent job! There is ample parking, they are reasonably priced, the staff is friendly, accommodating, and knowledgeable about their services! The facilities are clean and they take steps to ensure that they go above and beyond health regulations! They have state-of-the-art equipment for laser hair removal and have always made sure that I felt comfortable and relaxed with such an intimate area being treated. I recommend Laser Epilations to my friends and a few have started going there based on the results I've told them about with my treatments! They are conveniently located near the Summit Mall and major freeways, so getting to their facility is quite easy!

I purchased a Groupon on July 8, 2025, and used it at this medspa on July 18, 2025. The filler…read moreservice I received was botched and left me with results I was very unhappy with. I contacted the doctor on July 31, 2025 with my concerns, and instead of offering a proper resolution or refund, I was told they would not refund me under any circumstances. Their only solution was to dissolve and redo my fillers at full price, which is unacceptable, I should not have to pay again to fix a problem they created. I disputed the charges with my bank in August, submitted all supporting documents, and was still denied. I am extremely dissatisfied with how this business handled the situation. Consumers deserve to know that if something goes wrong here, you will be left to pay out of pocket with no accountability from the provider! I plan on escalating it further than just bank disputes and reviews.

I highly recommend Summit. I read some negative reviews which I am going to disagree with. I…read morethought the desk staff were really professional and helpful in getting me checked in. Rachel was great with the facial Injecions injections I got. She took her time and used her hands to physically mold the product a bit. The end results were really great. I will be back! UPDATE: Came back from second visit and Rachel was once again amazing!

Nice store, good service they usually have what I need. No…read moreproblems with returns and exchanges. I shop here from to time ever since it was open and it is consistent experience every time.

Not sure what this Sephora's vibe is trying to be, but it's not good ... not good at all. Being a…read moreSephora Rouge for as long as it's existed, I know my fair share of Sephoras, how they operate, and what their expectations are. This location was far from meeting any of those standards. First, it started off well with a greeting, but it all went down hill from there. The girl that greeted my son and I seemed nice at first, but I honestly wish I knew her name, as she is far from brand expectation. Not only did she rudely ask me if I needed help when I was leaning over my stroller to see what my 2 y.o. son needed, she did it in an awkward accusatory way ... like she thought I was doing something sketchy. I wasn't ... I was trying to calm down my son who was getting antsy. Thennnnn ... when I actually did need help, she walked over like I had annoyed her and found me my item. When I asked how it compared to another item, she very extremely quick to say I DON'T KNOW and that was it. No trying to have any sense of sales or customer service. I again had to go find her and ask her a question about a discount on the APP and if it could be applied in store, and she dismissively answered I DON'T KNOW - I DON'T KNOW ANYTHING ABOUT THE APP. Having also worked in retail before, this girl should find another job or be let go. I don't mind the "I don't know" ... what I minded was the accusatory attitude, dismissive responses, and laziness to try to find the answer or have some minimal shred of customer service. I left shocked, annoyed, and empty handed. This Sephora should be glad that there aren't very many locations in close proximity because their sales would seriously go down. I'd say pass on this location, but I realize that this is hard since there lacking alternative Sephoras to go to.

Excellent new med spa with outstanding service! I had the hydrafacial with Desire and Dysport by…read moreReannine. What made this experience better than other places I've visited is that Desire would massage parts of my body during the hydrafacial when there would be downtime, like when the mask was on my face. Also, Reannine gave me a map of where she injected my face so I would know how much she used and where. This transparency makes this place even more trustworthy. I'll definitely be back when I'm in town.

From the owner: At ReLux Medical Spa, LLC, we specialize in anti-aging treatments that are tailored to each…read moreclient’s individualized needs. We offer the highest quality cosmetic treatments such as Botox/Dysport, Sculptra, Filler, Threads, and PRF/PRF Gel. Alongside our cosmetic treatments, we offer skin care health by using the industry’s top Medical-Grade Skincare, Organic Skincare, Chemical Peels, and the Patented Vortex Technology of the HydraFacial.

Do NOT FALL for this trap!! They have a kiosk in the mall located a short walk from store location…read more It was my very first time ever coming to Summit Mall. I was approached by saleswoman from kiosk handing me a free sample of eye cream. I have purchased creams in a mall kiosk before. They are usually a little pricey, but the demo is usually convincing. Even though I said multiple times I couldn't afford eye cream, I eventually caved! (Which ok...I probably wouldn't have posted this review if that is ALL that happened) I said many times I had a big event this weekend and I was only there shopping for a dress!! After she supposedly gave me a "great deal" for the bigger product sizes. The woman says to follow her to the store. She wanted to show me something that typically you had to have an appointment for. A blue/red light treatment for pigmentation. While doing treatment any time I said no, she would put mirror up to my face. She kept telling me I had to make an investment in myself. She said it only needs done a few times a week, etc. I asked how much the light treatment machine cost. When she said something like $6000 I laughed. Obviously, I didn't have that kind of money. So right in middle of treatment she pulls a machine out and says, "they'll kill me, but, I will give you this machine (it's used but it's "brand new" and a full size night cream for $1100 PLUS subtract the money you already paid for initial sale ($320)." I was completely pressured into the second sale. But the WORST PART is that against my best interests I agreed to this. I was told to continue doing other half of my face while she took my card to ring up sale. I was sitting in chair directly inside the door. Not until I walked over to the counter did I notice the small sign saying the store did not honor returns/refunds! Only store credit!! NEVER ONCE was that mentioned!! It should be in bold letters on the front door! When I looked at both of my receipts I realized the price was NOT what we even discussed!! Between both transactions it totaled $907!!! What unethical business practices!! When you call the customer service number they won't help you. (+1 877-482-5323) they say all stores are privately owned/run. The store location phone number goes directly "to a manager". Who will give you a rehearsed speech. They claim they have to review tapes to see if salespeople did anything wrong or gave me a inaccurate price. She also claimed they don't want their customers to be in financial distress but they don't have a refund policy. She also claimed I couldn't return products to store saying I needed to receive a code via email. Being a nice person has been very costly. Especially when I only intended to visit the mall for a a few small things. The woman completely robbed me! I've purchased a CAR online for way more than this...and it had a SEVEN day return policy!! BUYER BEWARE!!

I really enjoy the quality & color ranges MAC makes and this is my preferred location, even though…read moreI live in Cleveland. Karen is a very talented and caring artist, and loves to make a connection with her customers.

I love MAC products and feel that they are some of the best for creating out of the box creative…read morelooks. The team at the Macy's Fairlawn location is awesome. They are very knowledgeable and really listen to help me find products that suite my needs. Highly recommend.

Good selection of hair products. I usually find what I am looking for here at a reasonable price.read more

Big place, workers were average. Found a beautiful human hair wig for only $40. Many bundles at…read morefair prices. Overall good place. Would go again.