Courtney is professional, friendly and really gentle. She's easy to book and also very…read morecommunicative. You will know where to go once you book and how to get there.

Courtney was great, very sweet and attentive. She made the whole experience a comfortable one. I…read morewould definitely recommend her services. She was very detailed and addressed certain concerns I had, she was super helpful.

I go to another place now, but I think she's a great person. The waxes I towards the end were a…read morelittle sloppy and she definitely doesn't go "all up in there" like most do, which is a little bit of a bummer. I pre-bought a package and was basically paying $40 for just a Brazilian. I asked her twice (last time right before Rona) and she couldn't tell me how many I had left, nor was she available due to weight loss surgery. I wish her all the best but I like communication and a thorough job.

Just a heads up: I don't think she's in business anymore (at least not at this location on Austin)…read more I had scheduled two services online, received a confirmation, and showed up early for my appointment. But the door to the building was locked -- you have to go up the stairs in the back, there isn't another way in to the spa suites. I was standing out in the rain for a minute waiting for someone to let me in. Thankfully, one of the girls in one of the suites had just arrived and unlocked the door. What was interesting is that she was the first one there. Like she had to disarm the alarm and turn on all the lights in the waiting area. For a 10am wax appointment, I found this odd. Doesn't your wax have to heat up? I was trying to give Tonayia the benefit of the doubt....Lord knows emergencies happen. I waited nearly 20 minutes and tried calling Tonayia's 972 # that's on her confirmation email. It's the same # that's listed in her Yelp posting, too. What was weird was that the phone didn't ring. I just got a message stating that this number wasn't accepting phone calls. No way to leave a message. So I emailed her by responding to her confirmation to tell her I was leaving. At this point, I had been waiting over 20 minutes with zero communication. Again, I tried to give her the benefit of the doubt. I have a small business and I know things happen. But 2 1/2 days later, still no response to my email. There's nothing worse than when someone wastes your time. If she does go into business again, I'd highly suggest calling before you head to your appointment to make sure that she's really in the office. Fortunately, Peace Love Wax in Plano (who has a no tipping policy) was able to get me in the same day. I'd suggest going there instead.

My experiences at WTC have all been great! Most recently, I upgraded my bikini wax to a Brazilian…read moreand the results were great. Yes, a Brazilian can be painful in the sensitive areas, but April was so professional, friendly and talked me through the process. I only trust my waxing needs to WTC.

I decided to make a last minute appointment at WTC and after reading the reviews, I was happy to…read moresee Rayme was available. My experience during that first appt was so comfortable and painless that I decided to sign up for the Orange membership. I have now seen Rayme twice for a full Brazilian wax and both times my experience was great. She makes the whole process feel so quick, painless, and the results are flawless. Rayme is very detailed and does a great job. She is also soo personable and friendly, I highly recommend that you make an appointment to see her. You won't be disappointed.

OK, from a guys perspective and a first timer too:…read more I needed my Chewbacca back waxed before we head to the beach for vacation. I searched Yelp for any ESTHETICIAN that provided men's waxing service. The Wax Haven listed pricing for men's waxing AND Autumn had received outstanding reviews from previous clients. Though I was apprehensive, it was time to nut up and get it done. Autumn was outstanding. Answered all my questions prior to arrival and then very friendly and professional thru out the torture process Honestly, she was great. I definitely recommend her for guys needing back/shoulder/ and upper arm waxing. I'll be back in 5 weeks.

Amazing amazing amazing! I got my arms, eyebrows, and upper lips done by Autumn and she was so…read moregreat. She pays attention to detail and it didn't hurt at all as well. She was also very kind and personable. I've gotten waxes done from many other people, but by far she's the best! I'll definitely be back :)

This was my first time getting lash extensions & Lily did such a great job! This set was for my…read moreupcoming wedding so we went fuller & more voluminous. She really made sure to tailor the appointment to what I wanted and I trusted her fully. She also took the time to explain the aftercare process as well. Also at this appointment I discovered "lash naps!" I was able to fall asleep during most of the appointment so it was very relaxing as well. She also offered a brow tint at the end of the appointment which helped complete the bridal look. Highly recommend!

The best lash lift experience ever! My lashes last for a while, over 8 weeks. No irritation, no…read moreNOTHING! Definitely recommend. Will continue to he a regular client :)

Myesha took such good care of me. She was very thorough in the service which I greatly appreciated…read more I would recommend her.

Alexus was great with my daughter who was a little nervous about her first sugaring. She was…read morepersonable, knowledgeable and kind! already booked our next appt with Alexus!

I always receive a great waxing here. Leslie is a great technician, funny and provides great…read moreconversation and does a through job waxing. She is a great asset for this company.

Was headed into this establishment and before I could open the door, I was not feeling the vibe. I…read morewas already ALLSET. One staff member was on her phone and the other was on her phone laying down in the window bench seating. Immediately felt like walking in to inquire would be an intrusion and was looking to add any conflict to my plate. I get that sometimes there is downtime, but it shouldn't look that obvious. The only person that should be laying down is the person that's getting the waxing.....

I have been going to Katie for several years now and she will forever be my go to when it comes to…read morewaxing!! She is super flexible when it comes to scheduling and gets the job done in a timely manner.

Katie I'm simply stating the truth. You can simply take the advice or leave it. There's no reason…read moreto play keyboard wars with a customer. Your responses alone proves my point. You come off very rude and bias. The attitude is unnecessary. As the customer, I do have the right to speak up. Nobody is using the race card, I'm simply stating the truth. Whether you changed phones or not, the attitude isn't needed & I still have the right to speak the truth. Update to Katie @ 8:37AM: How do you have a personal opinion when this is business related? Once again, you're extremely bias. This clearly is a personal issue that needs to be worked on within yourself Katie. You're practically proving my points. Please refer to your business rather than choosing to attack a customer "personally". Learn to accept the truth and move on. I'm honest enough to state the facts on Yelp. If that bothers you, then try to use your time to work on running a customer friendly business. This has nothing to do with any of the points you've mentioned. You just have poor customer service skills. Maybe you had a horrible day? Who knows. All I know is that you lack professionalism. End of the story Katie. Let it go. Update: 10/15 @ 8:59AM As a "business owner", Katie re-editing your post at every hand hour just continues to prove my point. You're making time to misjudge me when I have all the receipts laid out front. Simply learn to accept the truth or move on. I'm a consumer and I was not happy with the "customer satisfaction" given to me. I do along with many others have the right speak up. Please let this be put to rest and stop blowing up my phone with updates to your post. If you had addressed the truth from the beginning you wouldn't have to consistently review and edit your post. Thank you and have a nice day.

I've had many painful experiences with waxing but decided to give it one more go before throwing in…read morethe towel. Phannie was very professional and has a great bed side manner (probably due to years in the medical field). My waxing experience with Phannie was the least painful that I have ever had. She is also thorough. Searching for and destroying any in grown hairs that reared its ugly head. Close proximity to my home and reasonable prices has turned me into a regular client.

Phannie was great. I would give her 6 stars if that were possible. Phannie is very professional,…read morehas a lovely salon, has an excellent bedside manner, is very well spoken, and is a VERY TALENTED waxing artisan. She has incredible attention to detail and did not rush the work! It is very difficult to find an esthetician who will provide hair removal services for men, and not only was she comfortable in practicing her art, she was was very careful and attentive ensure that I was comfortable throughout the entire process. Wow! What more can I say? Phannie is the personification of excellence! I highly recommend her and will definitely be a repeat customer.

I have been coming here for 2 years now for upper lip, eyebrows, and arms. Everytime I come,…read morewithout fail, the area is left patchy with large spots of hair still left...I don't get arms done here anymore for this reason, because it was just so bad, but the upper lip is passable. This is something I now expect when I come, and I am just waiting for another salon to open nearby so I can go there instead. Additionally, the regular employees have much attitude with certain customers, and ALWAYS stare at the screen when I am paying, to see if I will tip, and have attitude when I do not. I am NOT going to tip for a half done upper lip, and can't afford to tip anyway. Certain customers should expect badtameez remarks from the staff at little things.

This is my second time trying this particular location. I noticed the pattern of How the Threading…read moreSpecialist is. I had to ask this time as well as my First for a tissue to go under my neck. Even though it's only stubbly hairs they still can itch something crazy if they in into the fabrics or undergarments lol. Other than that little flaw, I think overall she does a great job.