A Disappointing Experience…read more I don't usually leave negative reviews ( see my other reviews) but after spending $395 here -- and being treated the way I was -- I feel compelled to share my experience. For context, I have been living in the Berkshires all summer taking care of my 85-year-old father and my stepmother who has advanced dementia. The last time I did anything to my hair was over a year ago because one of my closest friends did my hair for over 20 years. & she recently passed away from a brain tumor. Booking an appointment was a very emotional ordeal. I went in with dark brown hair and I wanted golden blonde highlighted hair. I also asked for a trim, saying I wanted to keep as much length as possible. Instead, I left with hair that was still brown, with just a few subtle highlights. The stylist was a very sweet, young woman, but the end result was nothing like the inspiration photo I provided -- even after a consultation beforehand a week before the appointment. The stylist I saw consulted with another stylist there, and they were both kind and professional, and I don't blame them which is why I am omitting their names. I would even see them again if they worked somewhere else because the quality of their work was good. It just wasn't what I was going for. I thought maybe I hadn't made that clear even though I brought a photo of the color I wanted. I am the kind of person who will eat the wrong meal at a restaurant rather than complain. I reached out after the appointment to express that I wasn't happy with the results and would like to see if I could come back in. I was told via text to "come in Thursday and we'll fix it." But when I replied with my availability, I got no response. I followed up the next day and received a call from the owner, Caroline. Rather than offering a solution, she defended the work for 10-15 minutes and told me things like "look at the color outside," "we just don't know how the hair is going to lift until we get in there," and lastly, "the stylists you worked with are very pleased with the results." When I calmly expressed that I wasn't happy with the results and said that I felt unheard -- I believe I said I am now feeling a little "gaslit" -- the owner Caroline started yelling at me: "I AM NOT! THAT IS NOT WHAT IS HAPPENING! I FIND THAT VERY TRIGGERING!" I ended the call -- stunned and upset. This was meant to be a moment of long-overdue self-care during a very difficult year. Instead, I left feeling dismissed and disrespected. If you're looking for beauty and healing, proceed with caution -- especially if you're not 100% satisfied with the results.

Jen is wonderful!! I always leave happy with how my hair looks. The salon has a very comfortable…read moreatmosphere, very relaxing.

So here's my story. I'm a wedding planner and so I never leave bad reviews, this is tough for me to…read morewrite. I hired Danielle Pierce to do my hair and makeup for my big day, Oct 7 2023. I signed a contract for hair and makeup and she took my card information on a contract via email, illegally hooked it up to a cash app account, and drained my account. I emailed my contract and card information over in a PDF attachment to her, and then she emailed back and asked if I have cash app. I said I didn't, and the next day my bank alerted a transaction that said Cash App Evan Bonzo for $500 and since that was her minimum and I had told her I'd pay it in full I thought that's what it was. It seemed like a weird way to do it, since I don't even have cash app, but she sent me a receipt two days later and said her accountant had taken care of it, so I thought -- that's it, paid. Then more money came out from the same thing a week later ($400), cash app under the same name. So, I said something to her about it and asked her if it was her. She said it was not, and she didn't recognize the name, she said she has been hacked too and I should talk to my bank. When I explained that I do not see the $500 she said she pulled and sent me a receipt for she responded that she actually never received my deposit after all. When I said I wanted her accountants information so that I could talk to the person that was supposed to have charged my card because I'm filing fraudulent charges and wanted more information, she did not respond to that question. She simply keeps letting me know that I can mail a check, since she now claims she never got my deposit. When I look her up her website has been taken down, and all of the most recent reviews are how people never got their deposits back. Not to mention, her business isn't listed on the Better Business Bureau website, even as an unaccredited business... so basically, it's all a sham. All in all, horrible experience and I wouldn't recommend her to anyone unless you want to lose your money and never get it back. I've filed a police report, and taken the proper steps with bank to stop the card -- but do not trust this woman!

**this is a review of Danielle's communication and professionalism, and not of her actual services-…read moreas i never ended up having her do my hair or makeup. I first contacted Danielle on December 5th regarding Hair & Makeup services for my June 8th wedding. Was looking to book 14 services for 10 people (which equaled over $1300 in services). Between Dec 5th and January 31st, we emailed regarding these services- many times I needed to email her a second time to follow up to an email she did not respond to, or to ask her to send the contract that she kept saying she would send, but did not. Despite this, and seeing one other bad review where the person reported she was a bad communicator, I decided to move forward with booking Danielle- I wasn't thrilled with many other options in the area. On January 31st I scanned in my contract, which had my CC info on it, and asked her if she needed me to send a hard copy as well. She said I did not, confirmed receipt of my contract and we were all good. Fast forward to March 7th, when I received an email from Danielle asking that "should she still have my date available, if I would like to book with her"..... ummmmm WHAT?! So, I replied (5 minutes after she sent the email) and stated that I had already booked and for her to confirm this was true. I figured "maybe its an oversight" and then also forwarded the email chain where I had sent my contract and she had confirmed receipt. Friday morning, I had still heard nothing, so I found her phone number and called and then texted her. I knew it was a cell phone because the voicemail gave me the same message that my voicemail gives. Friday afternoon, I still had not heard, so i sent yet another email- expressing my dissatisfaction and requesting a response by end of business day, at least just letting me know that she had received my emails and was looking into it. Here we are, 4 days later, and I have yet to hear a single word from Danielle. Where does this leave me? Less than 3 months out from a wedding where I need 14 services done, have contacted numerous hair/makeup girls in the area, for them to all tell me they are already booked. Is this surprising? NO. This is why I started looking in December. Despite this, even if Danielle was to contact me now, I would NOT move forward with her- I do not trust that she would show on my wedding day. I don't think there are really enough words to express the level of disrespect, unprofessionalism and lack of care for others that Danielle has shown during this process and most specifically, throughout the last 4 days. EVEN if there was a crisis happening in your life- as a business owner, you find 2 minutes within a 4 day span to respond to an email, phone call or text. If someone cannot keep up with their correspondence with clients, nor keep things organized, I don't believe working in the wedding business is for them. This day is so HUGELY important to so many, and to have to deal with this throughout the process is so disappointing. I would recommend looking elsewhere for your hair/makeup wedding day services. Best part of all of this? In Danielle's contract, she requires a 20% tip from each and every person. Now, this tip amount is pretty standard and usually what I would tip a hair/makeup girl in a normal situation where I was happy with the service (including showing up on time, doing a good job, being professional etc.).... so when I saw it included in my total price, I didn't bat an eye- even though I received many contracts from other hair/makeup artists where this tip was NOT included. Looking back, I realize she likely includes this because she wants to guarantee herself a tip despite less than professional business standards. **update: 2 hours after posting this review, I received two emails and one text from Danielle stating she was sick and had not even glanced at her phone in 4 days. Somehow.... I found it very hard to believe, especially considering I replied to the email she sent me on Thursday within 5 minutes. Also, it seemed odd that she was all better as soon as I posted the reviews. She offered to move forward with the services, but I chose to find another artist. She may be fantastic at hair & makeup, so I don't want to discount that, but there are MANY things that go into being a business owner, and if you are going to run one- you need to take responsibility for those things as well.

Great Experience at Split Ends! This salon is friendly and…read moreeasy to book. My husband gets his curly hair cut there and Lauren Hoffman does a great job. I used to go to a salon in NY and had to switch when we moved here. Lauren colors and cuts my hair and does an excellent job! I can tell by the number of compliments I get, on the color and texture of my hair! It is really a nice, easy way to experience a salon. You can book online or leave a message. I appreciate that they don't interrupt what they are doing to answer phones, but get back to you quickly instead. A friend of mine switched to Lauren recently and is very happy. I highly recommend Lauren at Split Ends.

I wish to God I could remember the name of the stylist, I want to say Linda. But here it is 2…read moream....the card she gave me is far from my cozy bed, but here I am,,,doing this, because I keep meaning to and forgetting. So the business showed me 5 star treatment from making the appointment....to the atmosphere and cut. I consider my hair difficult, and hard to get how I want it.....but she did it with such confident quickness and ease, and obvious talent. Some people just have it, and she does. I was so darn impressed, I think I found my forever hair salon.

had an excellent epxerience with Michele Brou. Traveling in the Berkshires, it is very challenging…read moreto find a stylist able and willing to black (meaning of african descent) hair. I found Michele through a woman one of my relatives knows, and she provded her name and contact info. Michele takes bookings online through her website and offers wash, silk press, color and cut sevices. The location is tricky to find if you dont knwo the area: it is in a shopping plaza, but underneath the main floor. You need to go down stairs and there is a whole second. subterranean level anyway, I foudn Michele to be prompt, professional, friendly and reasonably priced. She got me in and out of the salon effeiciantly and my blowout is great. A good blowdry is the foundation of a good silk press. Five stars, I was in very good hands & will be back for sure

Very skilled and reasonably priced haircut. Angela was fabulous! I highly recommend this salon!read more

Sara Giovine is the only person I trust with my hair. She always knows exactly what I need, whether…read moreit's a fresh cut, color, or just a confidence boost. Sara is talented, professional, and loves making her clients even more beautiful. Book her now, I promise you won't regret it!

I found Hollywood Nails on Yelp, and was very pleased with how clean it was and how pleasant the…read morestaff were. I called and got an appointment for a pedicure, but decided to add a manicure as well. Would definitely return when I'm in the area again. My fingers and toes feel very pampered and look great.

Best nail salon around! Very friendly, caring and professional. Tami consistently does a perfect…read moreFrench gel manicure and beautiful pedicure.

Chroma Lounge is the only place I would have my hair done! PJ the owner is amazing I always feel…read morelike a new person and get so many complaints on my hair. The service he gives is top notch my color is always amazing!!!!