So disappointed and upset at my experience. I went in and explained I'm a natural blonde and get…read morehighlights once a year to brighten things up in the winter and the sun takes care of the rest in the summer, so I wanted something super low maintenance that would grow out as naturally as possible. I let her know I had a wedding coming up and I chose here because they explicitly advertise low maintenance highlights that grow out without harsh lines. As soon as I got back from the shampoo bowl I noticed my blonde was multiple shades lighter than anything I would be able to keep up with, and panicked a bit. Kristen acknowledged it was a lot. When we looked at the line of where the highlights started versus my root she expressed understanding that this wasn't super blended and tried to put some color on it to fix it. There were also spots where the bleach bled, so there are random (literal) spots in my hair that are much brighter than other areas (see pics). I was stressing since this was the very front of my hair that would show in an updo, and the side of my head looked like there was a bald spot from the bleach lol. She assured me I could come back to get some lowlights or some kind of correction so I tipped well and left, despite being pretty anxious. I reached out to Kristen the next day to schedule a fix like she said and this was her response: "Sorry you're not happy with your color! I feel as though my hair coloring technique isn't what you're looking for and another artist will have the technique you're looking for. In this case, we will refund you for your service." What??? I have two weeks until a wedding and if that's not your technique, then why do you advertise highlights with "optimal brightness without noticeable lines or harsh grow out"? Such a strange way of handling it when you don't deliver well. Leaving me high and dry, stressing out trying to find an appointment somewhere rather than fixing it. And I personally think if you can't fix highlights that don't look good or bleach bleeds, you shouldn't be doing highlights in the first place. Like I said strange, disappointing experience. I can see that someone else on here had a similar one, too. Also the owner responded to my google review by accusing me of making the stylist feel "unsafe." The same stylist who had me get my phone out while I was in the chair, look up her personal instagram, follow her, and told me to reach out to her on there to book a lowlight to fix my hair. Very strange thing to do with someone you feel "unsafe with." Accusing me of making the stylist feel unsafe and trying to shame me into deleting my review rather than just admitting they handled this situation poorly and didn't have the ability to deliver or fix their mistakes just underscores my experience.

From the moment I stepped through Balayage Portland's doors, I LOVED the vibes! This is every…read moreInsta-lovers dream! Palm leaf wallpaper with a hot pink background and chic, modern furniture adorn this salon. What's an added bonus is they also have a cute boutique shop the minute you walk in! You can buy clothes AND treat yourself to a new you! After being suggested by a new friend to see Cait & seeing her work on Insta, I had to book an appointment! Cait's portfolio on her Insta is amazing. She caters to blondes specifically, which is why I thought she would be able to restore my dark roots back to a silver-blonde. Unfortunately, if you are not too familiar with hair textures other than caucasians, you will be faced with a challenge. Asian hair takes MUCH longer to process, which is why we are willing to pay an experienced hairstylist who dedicates a whole day to us $700-900... Cait is my girl, she is SUPER AWESOME. Her humor is ON POINT. We both don't take life too seriously, which is why it was so easy working with her! But, if you know Portland, Maine's demographics... you don't get to experience that challenge. After 2-3 days, my hair color faded to where it didn't even look like I had gotten it done...

Kong is the absolute best colorist and stylist I've had. In addition to sitting and listening to…read moreexactly what I wanted, she took the time to explain the type of hair I have and why other colors or styles may not have worked on me in the past. She's meticulous with her work, constantly attending classes and workshops to make sure she's got the latest information on the products she uses. Most importantly, she's kind. She's funny and genuine. To others who might be worried about the woman who left the one-star review because she wouldn't let her use the bathroom: Kong has been harassed by unkind folks who used to hang around outside. When she offered the use of her bathroom to the public, she was met with tons of issues. Knowing Kong, I'm confident that if the issue had been explained there would have BEEN no issue. And, Kong's English is wonderful. For the record.

I've used Kong as my stylist for many, many years starting at Super Cuts in Falmouth, Me. and loved…read moreher cut and blending for most of those years. Unfortunately, she botched my cut and blend on June 11 and didn't even apologize. She's become a different person over the past few years. I will not be returning.

This is long overdue. I've been seeing Brenda for almost a year now I think. More accurately, I've…read morebeen seeing parts of her face as she works magic on parts of me. Not only does she do a fantastic job, she makes you feel comfortable and for me that was something that had always been missing even at other places even if it's just a brow or under arm wax. If you're like me and don't like making changes with your personal grooming routine, just go for it and call Brenda, you'll be so glad you did.

Brenda has helped me on numerous photo shoots over the years doing makeup and hair and her work is…read moresecond to none. Whether you need beauty makeup for a wedding, makeup for a vintage style photo shoot, or even special effects makeup, Brenda will nail it every single time. Talented, professional and a joy to work with, my portfolio of work looks better because of her skills.

A beautiful place to escape reality while getting pampered…read more Danielle's expertise in color & styling created a look that got repeated compliments from by husband for days.

I was very disappointed called for an appointment and was asked if I was a regular customer and how…read moresoon I wanted an appointment. and answered as soon as possible, Today is Aprio 24, 2026. I told here this would be my first visit, and I wanted to have my hair cut. I was ask to hold for a moment while she checked for availability. She came back to the phone and said her FIRST available time would be MAY 27. no time just a date. I told her that was to far away and thanked her for checking and I would try another salon. I felt like I was being "put off" I was not offered to be put on a waiting list. She simply said "OK" and hung up. I am not rating on the service but on the customer service.

It was a complete pleasure to work with Christine and Big Day Beauty. From the very first email,…read moreshe was extremely pleasant, organized, and amazing. I and all the bridesmaids received so many compliments on our hair and feel extremely fortunate to have worked with her and her assistant. She is an extremely talented stylist and her professionalism and easy going demeanor were such an asset. She called in advance before arriving and kept to the schedule. Upon arriving, she arranged a work space and got straight to working. We had sent her pictures in advance of the hair styles we preferred and she had them handy and mirrored them picture perfect! It was such a fantastic experience to work with Big Day Beauty on such a very special day.

Christine not only did my hair and makeup for my wedding but also cuts and colors my hair…read moreregularly. She's extremely talented! From the wedding trial, to the big day, she exceeded my expectations. My look was exactly as I'd imaged it would be. Christine is also the only person who has ever achieved the cool icy blonde that I prefer when I have my hair colored. Every other artist I've been to, prior to Christine, ended up giving me more warmth than I wanted. I will never go to anyone else. I highly recommend her!

Eleanor is great always steers me towards what's best for my hair and she does a great job.read more

Sooooo like I LOVE my hair!!! The atmosphere is super chill over here! And I felt great just…read moretreating myself to a nice overdue hair treatment/transformation! Jenna... Jenna Jenna Jenna!!!! Omg!!! AMAZING she knows what's up! Knows what she is doing and gives great tips in taking care of your hair. I am so happy!! Giirrrrlllll I will see you next time!