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    Beauty Max

    4.3 (11 reviews)
    Open • 9:00 am - 5:00 pm

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    Hans Beauty Store - Happy me

    Hans Beauty Store

    4.3(67 reviews)
    1.1 mi
    •$$

    This is our go to beauty store. Always organized, clean and ready to help you with anything you are…read morelooking for. They have a huge selection of shampoos and conditioners and anything else you may need for hair, skin and nails. Have never had a bad experience.

    Nine months ago, I had an excellent review. Today is a different story. Last Friday I bought my…read morehair color that I've been purchasing from them 7-00and 8-00. The next morning I colored my hair for an event and when I opened the box for 7-00, it was half a tube of 6-00.Easy mistake. They have a hair salon next-door could've happened. I can see how it can happen. Not a big deal. What is a big deal is how Michelle, the buyer/manager treated me. When I first called her up, I asked to speak to the manager and she said the manager was not in and that she's the buyer she could help me. I told her the story, she said, you cannot return used hair color. I said, it's not a color I used. It's an incorrect color in the tube that I purchased. She said bring it in. I'll match the number with my inventory number and if it's there, I'll take care of you. I was a little frustrated and annoyed at that but I'm like OK. I couldn't go in until Tuesday. And she was not in. The person behind the counter (very nice ) took a picture of the product and my receipt and said she was sending the picture right then and a message. So I left. ***note*** it was at this time that I asked the person behind the counter if Michelle, was the buyer and the manager, and she said yes. *** I come back the next day, Thursday. So I call before heading in. Once again, I asked to speak to the manager and she wants to know who's calling. So, I asked to speak to the buyer, and she's ready to talk. Then, I tell her I'm the one who her associate sent the hair color box and my receipt. And it's frustrating because she acts like she has zero idea what this is about but then immediately says it did not match my inventory number. So that upset me. And I tell her, " that's not true" and she says well you only bought 800. And I said no, if you look at my receipt, it shows I bought two colors!! Now,I'm very frustrated because the finger is being pointed at me and I'm the customer!! I have been calling now three times to resolve this issue. And in her tone, she says how she's not trying to give me a hard time, and I said it seems like you are. And then she says come into the store. We're open from whatever to whatever and hangs up. I get to the store and she is there. I say are you Michelle the buyer, and she says yes. I said I'm the one who's trying to return the color. And she acts like she has no idea, again, about what I'm talking about. So, one more time I have to tell her the entire story. And she knows it. I know she knows. She's not dumb. She is the manager and the buyer. She's capable. She's just playing some kind of terrible game with a customer who's trying to resolve a $13 issue. And that is how I feel. And this is why I won't be returning to the store again and why I had her remove my points that I had and the ability to earn points. I deleted the app. I will never go to the store again because of her, Michelle, the manager, that she does not want to admit that she is. And the buyer She could not have been more rude to me if she tried! Her whole tone, her demeanor, her handling of the products, her body language, her look at me. It was just not a good thing to happen for a $13 product. Of which I had the box and the receipt for. And I brought in the other box that I purchased. And before I left, I raised my voice and I said you are so rude. You're not a nice person and she said I'm sorry, I'm sorry I'm sorry I'm sorry she kept saying that. I'm like you're not sorry, you could've handled this differently. You're rude. Your customer service is terrible. the whole time she kept saying, I'm sorry. And I left. As I was walking out, she yells FORGIVE AND FORGET. And I replied, I will forgive, but I'm never gonna forget. And sadly, I won't. And I liked the store. They had great product. There is another lady that was there, that was always very nice. But if a little mistake happens, their buyer/ manager is not the person to resolve that issue. She is horrible. I cannot say that enough.

    Photos
    Hans Beauty Store - Hair highlight

    Hair highlight

    Hans Beauty Store - Waiting for my hair done

    Waiting for my hair done

    Hans Beauty Store - Back

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    Back

    Naimie's - Kryolan & Make Up For Ever

    Naimie's

    4.2(164 reviews)
    6.5 mi•McNeil
    •$$
    Free parking
    Locally owned & operated

    30+ years and still my favorite…read more I've been coming to this beauty supply since I was 13 years old, back when my mom used to bring me here. It started as a little shop on Victory, and over the decades it's become part of my life in a way most stores never do. Years later, when I became a professional makeup artist, this is where I bought my very first kit, a huge haul of products to start my career. That was a full-circle moment for me. I buy almost everything cosmetics-related here, and the fact that it's stayed consistent and reliable through all these years says everything. My only complaint lately is merchandise out of stock more often than not. I hope they get that sorted out, because everything else about this place keeps me coming back.

    Samantha was an absolute gem - she helped me with my hair color and went out of her way to make…read moresure I was secure. Her manager Tracey was very supportive and Samantha proved to me that true customer care and service still exists. This airy light space is jam packed full of everything 'beauty' including my favorite brand of color 'Satin' and 'fresh' perfume and pretty products. Remember 'brown sugar' by 'fresh'? It used to be sold in all the most luxurious shopping departments but has since been hard to locate. I wouldn't go anywhere else for beauty supplies and it is truly different from the rest. Naimie's is a very special beauty supply boutique with all your favorite goodies! Thank you Samantha & Tracey! T&K

    Photos
    Naimie's - Anastasia Beverly Hills

    Anastasia Beverly Hills

    Naimie's - Makeup brushes

    Makeup brushes

    Naimie's - NARS

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    NARS

    Beauty Max - cosmetics - Updated September 2026

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