This was my first wax experience ever & the staff were absolutely amazing! The front desk was so…read moresweet & Briana was an absolute godsend at making me feel comfortable during the entire appointment!! I loved the experience so much I booked my next appointment with her right after we finished.

My service was great! The reception with Raja made it feel like I was an inconvenience. And…read moreinterrupting her personal call not a good first impression

As a true Gen X'er in desperate need of a serious skin detox since the '90s, discovering Haven Room…read moreSpa and Wellness has been a game changer. Back in the day, TikTok didn't guide us on skincare; it was 16 magazine convincing us that a baby oil tan was the ultimate beauty secret. Fast forward to today, and my skin situation isn't exactly stellar. Botox has been a friend, but facials seemed inconvenient amidst the chaos of parenting--until Haven Room Spa opened down the street. The moment you step into this spa, the high-end, relaxing, and modern vibe sweeps you away. Korinna, the owner, is the epitome of walking advertisement with her ridiculously gorgeous skin. I essentially walked in saying, "I want what you get." Elizabeth, the aesthetic magician, gave me a HydraFacial, and it was a sublime. A HydraFacial is a multi-step facial treatment that works wonders. Elizabeth meticulously explained each product, its purpose, and how it would benefit my skin. The results are mind-blowing--my skin is literally glowing. I never knew what "plumped up" meant until now, and my face feels rejuvenated in a way I didn't think possible without a time machine. Seriously, the results of the HydraFacial at Haven Room are more impressive and noticeable than Botox when it comes to looking and feeling younger. We're incredibly fortunate to have such a cool, hip, and high-end spa right in our neighborhood. Thank you, Haven Room, for making skincare a delightful experience!

I am fairly new to the location and found this while trying to find a new esthetician. When you…read moreenter the location, it is a very modern, clean, and vibrant ambiance. The staffs/owners are super friendly and accommodating. They were able to provide my requested service (facial) with another staff when the intended staff was sick. In addition, the facial was amazing and would highly recommend to give them a try.

I came here with my mom and sister for mani pedis, and we had a great time. The nail area is clean…read moreand has a nice aesthetic. There were enough nail stations for all three of us to get our nails done at once. We got our manicures and then went over to the pedicure area. The massage chairs had a setting for short people, which I appreciated. We opted for the sugar foot scrub, which I recommend. Our nail techs were very professional and lovely to talk to. They didn't try to pressure us into getting gel nails like some salons will. I had a wonderful time and will definitely be back.

o hours and 50$ down the drain for a pedicure I DIDNT EVEN GET they had me pay for a service I…read moredidn't even get I was so upset that I just paid to get out of there but I was so disappointed starting at 1:30 and ending at 3:20 with nothing done at all I wasn't given a discount or a percentage off for the issue I've been coming here a while and will never come back if this is how they treat certain people of certain kind

Look no further, this is the best waxer in the Richmond area. Erica took great care of me. I had…read moresome unruly nose and ear hair. She was able to quickly remove the hair with minimal discomfort. She suggested I give my eyebrows a clean up. What a great suggestion! I was beyond satisfied with the result.

Erica is great! Brand new to VA and she made me feel comfortable and so happy to find someone…read morenearby who offers hard wax. Good location. Great atmosphere.

First visit to this salon and I'll be going back. Love being able to set up and make selections on…read morewhat I wanted to have done online. When I arrived, the front desk was very friendly, and my stylist, Savannah, promptly came and got me. Something I was very pleased with is she knew what I had requested in my online booking and was able to speak directly to what I wanted. She asked great clarifying questions and got to work with no delay. I was going from a darker color to a blonde highlight with a shorter haircut/style and she did an amazing job. Definitely recommend the salon and Savannah. there are so many salons available but I haven't found one that was reasonably priced, made me feel welcomed, with a stylist who has a great personality until now. I'm 5 star happy all around.

I love this salon! It's difficult to find a good stylist that understands the nuances of curly…read morehair, and Abigail nails it every time! Need your brows done with no pain? Jennifer has you covered! The salon is exceptionally clean, beautifully decorated, and carries quality products. Give them a try, you won't be disappointed!

This place is amazing. Check out my beautiful Thanksgiving nails. Great service, very clean and…read morealways a happy customer. I won't go anywhere else.

Walked in for eyebrow wax and to remove gel nail polish. Great prices and service! This place was…read morerecommended to me.

Like most salons, you have to schedule ahead many weeks if not months in advance to get an…read moreappointment. I've had two incidents with this place so won't bother returning. 1) I made an appointment and weeks later they called to say they made a mistake and should not have booked that time so had to re-schedule. Now I'm out weeks and was given no priority in replacing the appointment I'd needed. 2) to make matters worse, I scheduled way in advance to get my daughter's hair done for her keepsake Senior school pictures - yet they called just two hours before the appointment to cancel!! They'll say they can't help when a stylist gets sick - but they not only did nothing to reschedule her, they had a pissy dismissive attitude. They refused to put her with a new stylist, have one stay late, or double up even if we had to wait between appointments - ANYTHING to make up for them simply cancelling - they did nothing and worse could not care less. If you value your time, they won't. Don't bother going where you're not wanted.

This was my first POST COVID hair cut! My wife has gone here for quite awhile so I thought I…read morewould give it a shot!! The Salon was great with multiple safety precautions in place and Taylor was fantastic! I will be bach-hopefully on a more regular basis!!

Value Absolutely…read morelove this nail spa. So professional. It's a family business and every customer I see seems to get to know them and seems as happy as I am. I LOVE my gel nails and pedicures. I've been using their services every 2 weeks for the last year and a half. Their covid protocols were sooo good. I love their color selection, the care they take with broken nails, the foor and hand massages as part of the mani/pedi experience, and LOVE their bathroom. I've had to stop in at least 3 times over the 18 months for emergencies where I have messed up my paint or broken a nail and they always work me in for a quick fix. My daughter in law and 2 girlfriends use their services too and loves them. I always get asked where I got my nails done. Prices are SO reasonable! Love love this place and highly recommend!

I have been coming to this location ever since Amber took over ownership (which was sometime mid-…read moreto late 2024.... I can't remember). I followed Amber and John from the previous location where they worked. Their work is top notch, they're very friendly, and are reasonably priced.