Okay so this just happened and I'm pissed the hell off. I just went shopping here and I've never had a bad experience with these people until just now. Within my purchase I got a bottle of hair glue. I went home and began to use the glue. I immediately noticed the paper on the inside had been ripped off and the glue was super chunky and thick. "Not a problem" I'm thinking to myself.. I'll just go back to exchange it. So I go back and briefly explain what happened. There was a heavy set, young, Asian girl behind the counter. With an attitude she opens up another glue and says, "They all look like that". I took a look and sure enough that one was thick too. So against my better judgment I take it and leave the store. I go back home now and proceed to use the new glue. I twist open the top and begin to squeeze some out but next thing I know it squirts everywhere! The consistency was like water! It got all over my hand and on my shirt. So now I'm annoyed... I'm actually pissed at this point. So again, I go back and this girl is looking at me as if I'm lying. I tell her there is something wrong with their glue it's coming out like water. She says she doesn't understand what I mean. So I tell her to squeeze some out and when she does it gets all over her arms. She goes , "Oh". No apology, no nothing. She cleans up herself and tries to give me another one. I take it and analyze it. It's old. There was a dark film settled at the bottom. And once again it's thick and dull. I then had to teach her clueless a$$ that regular glue has a different consistency and it should not just squirt out like liquid. She goes, "so what do you want to do?". Really??? Give me my money little girl. And what really pissed me off was the fact that this "glue" is stuck on my shirt and stuck on my nail. If you're going to go here just be aware the products are most likely old and no good read more

Beauty Supply Supermarket - Cosmetics & Beauty Supply Near Me - Boston, Massachusetts

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A lovely lady helped us the moment we got there. She gave us all the information we needed that pertains to keeping up with wigs and what type of wig to buy. Thank you ! I had just left another beauty supply and had a terrible experience but going to this store changed everything around! I will definitely be back! read more

I love this Beauty supply. I have been coning here for 13 years. It is always stocked. I buy alot of cool headbands and beauty tools. read more

Beauty Supply Supermarket - I love the accessories they got ovA there - Cosmetics & Beauty Supply Near Me - Boston, Massachusetts

I just witnessed the most disgusting display of racial profiling at this store. Long story short: an Asian woman who was behind the counter accused a black man of stealing, claiming she had him on camera. She showed him the video and it wasn't a video of the man, and he was understandably upset having being accused of something he didn't do. The woman just said "this isn't you? Oh." No apology. After witnessing this event, a few patrons left the store, and as they were leaving let the woman know that they will no longer be customers because of the profiling that it had just happened. The woman behind the counter as well as another Asian woman working in the store then went on to say things like "these people always want to claim we racially profile, but these people are always stealing from us." The way that they blatantly were making sweeping generalizations about all Black people while there were Black people shopping in their store (which is in the middle of a predominantly black neighborhood) and spending money was very disappointing to watch. I will not be going back. read more

Bought some products in this place, NEVER used it! went to return and was told that it was final sale, but the slip said return in 3days or store credit.. what a ripoff, scam. do your self a favor go to KiKis or even sally's is better. or online would be best! the place is dirty, smelly, and no one speaks english.. not a friendly place what so ever! stay away read more

My new DO spot (get it) ;) Place is HUGE!! It's like every weave has its own section. I was greeted the moment I walked in, very nice employees. Very affordable, cheapest beauty supply store I've ever been to. I left very satisfied and my mom left with a new friend (aggy) read more

I've had good service from couple of their long time customer service staff in the past, yet being treated like a potencial criminal is quite uncomfortable. I drive from Bedford, MA to Dorchester so I stock up on what I can. The "only five tries per visit" rule becomes very difficult when one wants to purchase more than one wig. Still, they won't budge. If you want to buy two or three wigs, it doesn't matter, you can only try on five styles. No accommodations despite the amount of money being spent on human hair wigs. Sorry, but this is absurd and disrespectful to a customer. My business is going elsewhere now. read more

The whole time I was being service the lady did not remove the phone from her hand. This was not a store phone which is sometimes acceptable. This was her personal cell phone. She was holding a whole damn conversation. How rude!!!! read more

Service is average at best. 2 1/2 stars. Wigs are $15-40 higher than what you can buy online. It can be a little hectic at the wig department with all the customers (3-4 is a lot of customers for the workers there). No one smiles, no one is engaging, and they seem bored to be there, as if they're doing the store a favor by being there vs. being thankful they have a job unlike a lot of people these days. However, the people in the weave section (African American) and at the register (non-African Americans) are friendlier. Good luck finding someone to help you with non-wig or weave questions. The only time I buy a wig here is if I: 1) found the wig online already, love it and don't want to wait for it to be delivered 2) I called the shop ahead, confirm they have my color in stock and am willing to pay the extra twenty bucks to have it now. Otherwise I'll try another store or buy it online. Even with shipping, online is cheaper by $10 or more. Suggestion: Customer service goes a lonnnnng way when most people buy something. read more

I love this place they have it all, the best part is they usually have someone there to help u! I've been going here since 2007 ...

My friend just took me here today and I was literally in wig heaven...within half an hour of being in here I bought 2 wigs (both same style but just different colors ) and could not stop staring and the hundreds of choices....I will say that the sales people were all really nice to me. The girl that was helping me in the back with the wigs was super friendly and nice. I have actually been going through breast cancer and have been wearing wigs for a few months and have mostly been ordering them online so it was nice to be able to see and try them on in person. I even felt comfortable enough to take off my wig and try on the fun red/brown one i eventually bought. The salesgirl was sweet and kept asking me questions about the cancer and seemed genuinely interested...there are also hundreds of hair care products for both real and synthetic hair and they also sell extentions in all different colors and pieces of hair you can add in on your own to take to a salon. They also have fun jewelry and makeup, eyelashes and random fun girly stuff that was super inexpensive. I also asked another woman about where the wig sprays were and she was very nice and pointed me in the right direction. The only weird thing is that if you wanted to buy your wig they have to bring it upfront for you - I'm guessing so that people don't steal anything which is understandable given the location LOL - so it makes it harder for you to hold on to items to compare and contrast...I thought it was interesting that most of the employees were African American and the people ringing were all Asians...I wasn't sure if they were the owners but they really irked me towards the end of my rainbow and lollipops transaction. When the asian woman was ringing me up I asked if there was a medical discount ( I notice there was something for licensed cosmetologists) since a lot of salons and wig stores offer them (usually about 10%- not much but nice to have it) - the woman kind of stared at me and didn't understand so I actually had to say fthe word "cancer" and she gave me attitude and kind of laughed and was like "No, we don't do that" ....it was fine that they didn't- but I really didn't appreciate the crappy and snide attitude. ALSO you are asian and I'm asian...you couldn't hook a sistah up? WTH? Anyhow, besides that, the wigs are really reasonably priced. I got each of my wigs for $29.99 and they are great quality and I also got an organic lime coconut detangler spray for about $4.99. Much cheaper than online shopping, def more choices, and no shipping charges so that was nice....I just wished the cashiers were a bit more friendlier and not such asses. A girl needs her weaves!!!!! read more

DO NOT GO to this place, these people are so rude, they don't traine their staff, theres always new ones every time you go. I've never used a wig before, I thought that maybe instead of bleaching my relaxed hair blonde which would just do damage I can get a natural looking blond wig, the girl that helped me was sweet but inexperienced, she convinced me about a wig I tried on but it wasn't a lace wig, she assured me that the new one in the box was different with a laced front to give it a natural look, she opened the box & showed me the hair but did not show me the front part, I figured maybe the store owners didnt let her take out the wig for some reason, my mistake was not insisting that I see the whole wig before purchasing but I trusted her. When I got home that Saturday I noticed the wig was not laced at all, so I called the next day on Sunday but there was no answer, I look at the receit & on the bottom its written that there are no returns or replacements, but I thought since it was not my mistake they would be honorable & solve the issue. I go on Monday morning, I speak to a korean lady at the register who could not speak english so she called the lady who rung me up on Saturday, this lady started interrigating me as if I was a suspect then starts interrigating the staff who helped me previously infront of other customers, I felt so embarrassed.This lady who I could barely understand was so rude to the staff and to me, she was blaming me & the staff for the error, I told her how unprofessional she was & that they should have the staff point out return policies to customers before they make purchases, and if a mistake is made by the staff the store should be resposible, she points a finger to a piece of ripped cardboard hung in a corner barely noticeable where it partially explains their return policy, after arguing with this lady for a refund she with much hesitation decided to REPLACE NOT REFUND the wig reapeating over and over that she would only do that on this occasion because they do do returns or do replacements. I ended up paying 5 dollars extra for a front lace wig that I didn't even like and it wasn't even human hair. The whole experience was so humiliating that I vowed not to ever set foot in that guetto, ratchet place again. read more

I felt rushed and the girls were not knowledgeable about their products, and I was often ignored if their "friends" were in the store looking or pretending to buy hair supplies. I tried this place 3 time and I am done. It is not worth the girls ignoring you. I walked in and said " I have never bought the type of hair before." The girl just pointed me down the aisle and said "its over there". No help. Nothing. But when the next person walked in, someone she obviously knew, they went over to the wig counter and started laughing and joking about their weekend plans. Shame. read more

Very unfriendly and unwelcome place to shop. The customer service is poor! I waited in line to purchase an item for over a half hour, because a customer and a cashier were debating over some item. While the others at the cash wrap just stood there and watch. I couldnt get none of them to help me. read more

I am facing hair loss issue for awhile. I walked into this shop and was amazed by the variety of wig selection. The price is extremely reasonable with the quality that provided. The shop assistant Hannah was so helpful and empathetic towards my situation and helped me to wear the wig. I eventually bought one wig ( human hair, lace cap, really good quality, middle length) at $ 35. Thank you for giving me an alternative to look good again in full bob hair. read more