I do not recommend this establishment. Over the last few years, business for this establishment has dwindled as I believe it's highly due to a lack of decent customer service. Because I know my products, know what braiding material I need, and for the most part, wear my hair in its natural state, I never need assistance from staff in finding products. Lately I've been noticing interactions between the owners and certain customers. I've watched them greet, be friendly, and make eye contact with various groups of people, but when it comes to Black Americans you appear distant, not friendly, refuse to greet, and have a look of disdain when approached by a Black American. I witnessed the owner standing at the front entrance yesterday, greet a Hispanic couple and an Ethiopian man and blatantly ignore a Black American woman entering the store. Most of your products are Black American inspired! Your business has THRIVED over the years as a result of BLACK AMERICAN WOMEN and you continue to have this audacity! read more

This was my first time here, I asked for help and the young lady sent me in the right direction. I got everything I needed and was truly happy and grateful. read more

This place is as disrespectful as it gets to its African American customers. I will not patronize this establishment again, nor should you. I am new to the area and have shopped here a few times, spending hundreds of dollars each time. Today I visited to spend another couple of hundred dollars and ask one question to the woman who manages the wig section about how to maintain a $200-300+ unit. She refused to answer, telling me instead to buy the unit first, and then she would answer. Then she told me to go to an aisle and look through the many products, while never having the decency to look up at me. Imagine someone using their hand to make to "shooo" motion without looking up. It symbolized for me a level of dismissiveness and disrespect for the patrons of this black haircare store. They expect you to spend hundreds of dollars without a modicum of customer service or respect because we are a captive market that will always come back and spend insane amounts of money on their merchandise. Take my advice, find an online vendor and leave them be with their city block filled with merchandise. read more

This place sucks do not go there they have the worst customer service. They always watch you as if you are going to steal and takes forever to count basic cash. Worst beauty4U in northern Virginia. read more

They have a decent selection of hair, the prices are okay in comparison w quality and other stores in the area. But they fall short customer service wise read more

Bought a hair dryer here that didn't work. Bought it right back to store and they had to "test it" to make sure it didn't work. The no return policy posted on the door says no returns on wigs or weaves because of hygiene issues. Understandable. But a hair dryer is not physically on a person. Long story short, they wouldn't refund or offer to replace the product. I was so irritated by the experience o left it there, and I'm sure they'll resell the product. So two warnings - the company does not adhere to its refund policy and they will probably sell a known dysfunctional product so look out. read more

Beauty4U - Posted return policy - Wigs Near Me - Woodbridge, Virginia

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I've been to this place several times and shopped here and spent over $1000 dollars or more at this place. I'm calling the store to make a return and no one's answering the phone but how the heck do yall have a business phone but no one answers it to speak to the customers read more

I stopped here the other day after coming from the gym. I've been coming here for years and have given this business ALOT of money (as I am sure other people of color have as well). However, on this day the store manager/owner decided I looked like a thief and started following me while he pretended to look at items on the shelves in my area. When I got to the checkout line, surprised, offended and in disbelief that he was surveilling ME- he walks by and we locked eyes. I'm looking like "WTHeck"and he's looking like "I wish you would". He walks behind the counter while I'm in line but comes back from behind the counter to stand next to me as the cashier rings me up. He didn't walk away until I paid for my items and I'm SHOCKED. I'm so tired of supporting businesses that REALLY don't respect us. After reading another review, I see it's the same moronic man that has been accused of being rude and aggressive towards other women. I won't be back to this store. We really need to stop patronizing these places. #ENOUGHISENOUGH read more

Beauty4U - Antagonizing and racist owner - Wigs Near Me - Woodbridge, Virginia

This was my second time here after first visting 5 months ago. I went to pick up a few products and to see what crochet and clip-in hair they had. I was literally there for well over an hour and a half, slowly wandering around and just looking at everything. I made it to the wig section and the lady working in that area greeted me and she was very polite. She asked if i needed help, asked what I was looking for, told me the promos, and tried making some suggestions. She was a good salesperson. Even though our hair texture was different, she was helpful and gave good advice about the wigs, which I have never purchased. I would go back for her help, she was friendly. Another person asked me if everything was ok if i needed anything while i was slowly shopping. Other than that, nobody disturbed me, no racial profiling, no hovering, nothing strange. They sell just about every product for hair care. Good overall experience. Keep in mind this is not a black owned establishment, it is Korean owned. I know that is a very important factor to a lot of people, so putting that out there. Maybe they have improved their customer service skills...?? read more

Beauty4U - Tons of products, well organized. - Wigs Near Me - Woodbridge, Virginia

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I was shopping there and a nice young lady was ringing me up who mentioned to me it was her 2nd day. Well her manager was standing next to her and so rudely cut her off as she was giving me my change. Then grabbed a handful of coins and told her to count as she had a line full of ppl. Mr Haun was pushy, rude and disrespectful towards this young lady. I later returned that week to purchase more items and just so happened to get the same young lady. Once again he was coming down on her due to a price adjustment. She responded to him that she wasn't trained for that yet and he responded you should have known this by day 2. I quickly stopped him and said you do not talk to someone else child like that and you need to wait until she is done dealing with her costumers. He was unprofessional. Please if you child works or worked her please stand up for them because it doesn't not seem like a good environment for our young girls especially to find out this young lady was fired after her first week and wasn't even properly trained. Do better Mr. Haun before someone's daddy come for you on how you treat their daughter. read more

One of the larger beauty supply stores in the area with a large selection to meet your beauty needs. While the selection and variety are vast, the customer service is not always the best. The young ladies who work here are friendly and depending on what you need can be very helpful. However, the management staff does not posses the caliber of customer service skills need to make customer want to come back over and over again. I think this location works best when you already know what you want and where to find it in the store. read more

Beauty4U - Wigs Near Me - Woodbridge, Virginia

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I'm going on a trip next week so I came in to try on some wigs. They have the largest wig selection that I found so far in this area so that's usually where I go. I've probably spent well over $1000 at this location and maybe the past 4 years. So I went into that try on some wigs. I bought a wig cap. I tried on two wigs after I was told that I couldn't try them out of the package and I needed to try the sample wigs that were on the doll heads. I did that and chose one of the wigs. But the wig that I tried on was black and the color that I wanted to buy was 2-toned mostly blonde with black roots. if you work in a beauty supply, you are well aware that we need to see the product out of the package because there is no return on hair. She refused to let me see the hair outside of the package after me expressing many times that I did not want to put the wig on, I just see the wigs color. She took the wig away and went to put it back on the shelf. This is when I start recording her and asking how come I couldn't see the wig that's when she decides to go ahead and take it out because now she's on a video and that's when I decide I'm not spending my money here because why are you treating me like I can't see what I'm spending my money on. When I spoke to the manager, he talk to me as like I was his child and I know everybody has their cultures but sir you are working with black women we are not beneath you matter fact, we pay all your bills. He threaten me with legal action for posting what actually happened to me in the situation and told me what happened didn't really happen even though I have video proof. I plan to post this video anywhere and everywhere every single day because y'all are wild. Hi Hannah, hopefully next time you get better customer service. Also, the same wigs are available $20 cheaper on Amazon and the only reason I didn't buy it. There was so that I could see it in person. What is the point of going to you and paying more to deal with the race is bullshit. read more

Beauty4U - Racist owner - Wigs Near Me - Woodbridge, Virginia

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The store is very neatly organized, however I don't like the simple fact that during black history month. I don't see where they support us by having any specials or discounts! We make you rich! Your company is successful because of black people!!! read more

This location is only 1 mile from my home and I frequent this store often for my hair and makeup needs. The staff is kinda iffy. I've gone in on occasions and the sales people especially the oriental staff which I assume are the managers/owners aren't the most pleasant or knowledgeable of the products they sale. So now I don't even approach them. I look for someone else. I don't think they have the best hair products, i.e ponytails buns or other hair pieces. They indeed have the latest and greatest hair products especially for African Americans. They also have a huge makeup assortment. A lot of their makeup is on the less expensive side, however I've purchased some lipsticks that have been decent quality and color. read more

For those looking for somewhere to purchase hair/ products, this is NOT the place. The owner, name is Park, and he is very rude. He thinks he can talk to you any way. As a customer, who have patronize his business in the past, I'm done. I purchased a cap & was told by the clerk that I could return it with my receipt. I tried to return it & he said No. He started yelling at me. I told him to lower his voice & speak to me with respect. He refused & I walked out. The fact that the item was less than $4. It is the principle of how he spoke to me. Unacceptable!!! Please be careful when spending your hard earned $$$. He doesn't deserve 1 cent of our money. It's businesses with people like this, makes one realize the value & importance of Customer Service. read more

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All Beauty 4Us are not created the same. The selection varies from store to store. I have have the one in Woodbridge and the one on Oxon Hill to have the largest selection. I was able to stop grouch and grab what I needed in no time and get back on the road. The Woodbridge location is great if you are driving through (like I was) and it's not too far off the exit. You can find whatever your hair needs are. But make sure you are comparison shopping because everything is not cheaper there but they do have some deals. read more

If I could give this ghetto joint no stars I would. I drove 45 minutes here because all my girls said it's the best place for beauty needs. More specifically hair extensions. First off, no one knows how to say hi. Second, the people who work there don't know anything about anything beauty related. I asked them (front cashier girl) about a pick comb for my bfs beard. Nadda. Asked her about a Straight blade. NADA. Just a whole bunch of people just tryna have a job that know nothing about anything where they are working at. I seriously needed help and I felt like I was better off going to Sally's up the street. WOMP. read more

I will never shop here again. I have shopped at other stores from this chain and have had great experiences. Today I went in to buy one pack of hair and the lady followed me to the register. She wouldn't even let me hold the bag of hair. She literally carried the hair all the way to the register and said it had a sensor on it. The young lady at the front rung up my order and there was no sensor. This was an absolutely racist tactic. There is no other reason why I would be followed to the register, which I have to say this is the 1st time in my life anyone has ever done that to me. I will be making sure that everyone I know in all of my clients are aware of the way this particular store treats customers who are black. read more

Nice variety of stuff but some of the rudest employees ever. I've met one person who was nice.

Worst experience ever. Ms. Lee was rude. The product on the mannequin was different from the item in the box. I asked before I purchased what the return policy was. They said as long as I didn't leave the store, it had to be the same day. Needless to say it was different - bait and switch. I told her i wanted a refund, Ms. Lee said she would and but I could not come back there again. I will not patronize anyone business that doesnt respect me. This was my first wig purchase, so I asked my sister to go with me. Ms. Lee kept "working" in the area, but not offering to help. I challenge everyone of color who has ever been disrespected by a business to keep your money in your pocket. We can shut them up if we shut them down! read more

The management is incredibly disrespectful to the staff and in front of the customers! What's worse is that the manager was an older male and the staff were young women. DON'T SHOP HERE! BUY BLACK! read more

I've been to this store several times. When they first opened, I was excited about how big they were and their large selection of products. I've lived in Woodbridge most of my life and the other beauty supply stores had nothing on this place. However, as time went on, their shelves weren't stocked as much, even though they still carry more of a variety than the majority. I found myself disappointed that they were out of the things I was looking for each time I went. So I would purchase my items somewhere else. I visited this store less and less. I had a hair appointment a month ago and needed some weave. I bought it from Beauty 4 U, only to find that I bought the wrong brand (they do need people on the floor who are knowledgable because I found none). When I went back to get store credit last week, this was the first time I encountered rude customer service. They have too many young people working there with no experience in dealing professionally with customers. The girl at the register was playing with her hair with her back to me. I had to say "Hello!" To get her attention. Then she instructed me, begrudgingly, to go to the back to get assistance with my hair return. I went to the back and met two young ladies just standing there. No greeting, no "How can I help you." I told them what I needed and one took my receipt and whispered something to me. I was like "Excuse me?" Then she said it a little louder "Go to the front to get your credit." When I returned to the register, there was a different young lady there who was super nice. But when the manager came to authorize my credit, I told him that some of the ladies here have attitude problems, but he didn't acknowledge me. Then I said it a little louder and he acted like he didn't know what "attitude problem" meant. He said "What do you mean?" I said "Some of your employees don't have good customer service." All I got was a blank stare. He said "I'll talk to them." WHATEVER! I hope I won't need to go here again. read more

I love the merchandise sold at this place. But there are a few things they need to fix about their customer service. First, they do not have a public restroom. Make sure to control your urges while shopping. Second, they do not allow people using phones to take pictures. How would I share with my friends if a wig fits right on me. Third .. this is very serious. Rude cashier. I went to pay and ask the cashier what is the term edges used for and she replied: edges are edges . Then she gave me all my purchase of about ten products in a super tiny bag. I went to pay to another store thirty minutes later and I realized I left my wallet at Beauty 4U. I went back to the same cashier and she denied seeing my wallet and in a rude way told me it was not there and to go check outside. I told her to bring the manager and asked to check my receipt for time. She still argue about my wallet not being at the store. For my surprise, she suddenly found it under her belongings when I asked the manager to verify the security cameras to see what happened while I was there. She was obviously trying to keep it. I told the manager about the situation and he did not seen to care. I also realized by reading the other reviews that people complaint about the manager being racist. I agree. I am Latin and I felt like what I was saying did not matter to him. This area is great for business and they should watch out to whom they disrespect because people will stop going and they will have to go out of business. read more

Nice place .. my experience has been that the Asian ladies are very nice Howver in the wig area I experience the " attitude " of Daysia She was acting helpful when the Asian lady was around bit as soon as her boss walked away Girlfirend gave me " attitude " like she didn't want to answer my questions .. or help me anymore .. I walked out and decided not to purchase a wig Can't deal with fakeness and lack of patience ! read more

Turn around and run in the opposite direction. Here are the good qualities of this store: *Friendly young ladies who have knowledge of hair *Multitudinous selection Here is the not so good: Unfriendly owner/managers *Deliberate prejudice service *Unappreciative of customers/returning customers (Who are your customers & why do you lack respect for those who keep you in business?) To the owners of Beauty4U, I ask that you start to build a rapport with your customers. Please refrain from following customers around the stores, being unfriendly, and unreasonable with your irrational return policy. We come to your store because it is convenient; however, we know that you do not value our business from the negative energy and scowling look you display while we shop in your store! We also know that the business of black hair is potentially a multi-billion dollar industry and just in 2015, African American hair product sales reached $774 million. With this being said, I pray that you begin to respect and appreciate your customers or you will begin to see our dollars fade away. For current Beauty4U customers & future customers: Consider spending your money at a business that values and respects you. Unappreciative business owners= not your money. read more

They do not respect their clientele and it's just a bad customer experience that doesn't meet minimum standards. I've never been greeted or offered assistance, so therefore I have stopped going and have taken my money to Target and Ulta. Great customer service needs to be demanded and unfortunately things aren't going to change as long as people keep shopping here. I'm also disgusted by the theft wanted posters as you enter the store (shown in another Yelp review). What do they want customers to do with this information? So disrespectful. read more

Ridiculously OVERPRICED. The checkout process is slow; which may be okay if the cashier's are pleasant when you get to the register, not at all. An extremely large selection of GROSSLY overpriced items. read more

I am very very disappointed in the store there route when they can't find a wig they want to sell you one off the manikin then they don't want to give you the discount for that after people then tried it on the prices is too damn high I would never returned their Aigan I rather go on the website and buy mines read more

Great selection of hair and products. Actually my first time today. Just felt the whole entire time I was watched there. Young lady was nice but the man came up there when I checked out watching me. Very very uncomfortable I have money degrees and a home. No need to steal. But never again!!# read more

I have been coming here for a little over a year. I heard about this place from friends. They do have an excellent selection. The staff isnt very knowledge about skme things buy that's fine... read more

This isn't it! Not this location. I went to purchase 4 packs of braiding hair, and 3 other small items (all under $10.00). The total came to over 400.00 and that was with a 20% discount. Needless to say, I refused to pay that amount because one of the workers kept changing the price of the braiding hair and the total kept getting higher and higher. I left and went to another location, purchased the same exact items for $100.00 less! Overpriced = not coming back! read more

This establishment has the worst customer service, and sells products that are not what the packaging says . And refused to exchange the product . Do not buy anything here read more

I was happy about this store opening in Woodbridge since the one on the other side of Potomac Mills had such a limited selection. I would travel to Oxon Hill MD to purchase full lace wigs. At first, I wasn't impressed but my 2nd visit I was happy to see Jessie who worked at the MD location now at the Woodbridge store. Love, Love, Love her! I agree with the other reviewers about some of the staff not all, but I never deal with them. If Jessie is not there, I simply walk back out the door. For this reason, their customer service is top notch to me. Thanks Jessie for being so awesome :) read more

The location and variety of products are why I give this place ONE star but the customer service from the management is terrible. They have a couple of people who stole product and they stare and eyes follow all the hundreds of other Black people WHO ARE HONEST, PAYING AND FAITHFUL CUSTOMERS. I also don't like how management speaks to their cashiers. It's rude and disrespectful. Because of that I go to the beauty supply store by ROSS on Smoketown Road. They have a big supply and clothes and shoes and I like their customer service. read more

Horrible experience no stars. Ms. Lee who is the wig manager sold me a different wig then the display item that I tried on, we discussed my concern about whether the wig she gave me to purchase was the same wig I tried on from the display wig, she said yes. Management staff are very dishonest, and unprofessional . Jack who is the store manager is horrible and he seems that he may have issues with people of color. Women Don't Buy wigs at that store, Woodbridge Va store on Prince William Parkway. I left the $49.00 dollar wig at the store with out a refund. I will never shop at that store. read more

BEWARE DO NOT EVEN WASTE YOUR TIME COMING IN THE STORE!!! I wish I could give this place is zero but one is the lowest rating you can give. The products here are overpriced (at least 2 -3 times the price I've seen at other stores) and the customer service is less then abysmal. The employees here are rude and really unknowledgeable about the products that they sell here and completely unhelpful. read more

this place is nice they have great staffs and beautiful lady's there but the mangers are very rude to there coworkers i seen it they always following u around thinking u stealing read more

As a former employee, I can honestly say I hate this place. I don't know the new management but the old manager dean was very rude & racist. He didn't want me going to the bathroom to throw up when I was pregnant & wanted to fire me because I looked sick in front of the customers. They over price everything & when I was there didn't trust black employees to have access to open the register. They also make employees watch customers like hawks, which I personally find rude. read more

I have never personally experienced bad customer service, I usually know what I'm looking for when I go into this location so I need little to no help. The associates are very young, you can tell its just a "job" to them. This location is VERY pricey, items are marked up by 1-2 dollars more than you would find at other beauty supply stores, or Wal-mart, Target, etc. I don't really know about their weave, I don't wear it, and all my clients purchase online. Braiding hair prices are okay, I think they marked them down, and they had a sale (1st time I ever seen it) last time I purchased it. Crotchet hair price decent at times, and then it seems like they mark it up at times. read more

I am writing this because I am in the process of trying to return an item and I have been given the run around for a few weeks now. I have filled out the campliant form and after the hair was sent for analysis, I am asked to come in again and pick up the hair and told they can not do anything for me. I was sent to the manufacturing company customer service. I was given the wrong number. After finding the right one I called and talk to a girl at "shake n go", named Jenny at customer service. She exchanges calls with the store and she informs me the store was going to give me store credit. I go I. Today and they refuse to give it to me, claiming they never talked about such things. They were rude, talking in another language right in front of me as if I was not there. Then they just ignored me. I have NEVER received such horrible customer service in my life !!! The store was no help. I was made to feel like a beggar, invaluable, nuisance. He refused to give me his superiors number or name. I have this on video also. It should not have to be this hard. Please so by do business with this company. read more