I love that they have multiple locations and have been around since 2023! The staff is friendly and…read moresuper efficient -- I was in and out quickly, and got my results in less than 30 minutes. They really rock, and I'll do everything I can to spread the word!

We needed to obtain FBI Background Checks that could be apostilled for our visas for Ecuador. Not…read moreonly did it take forever to get our reports, but it turns out the FBI Channelers get reports that can NOT be apostilled. We only found that out when trying to submit the PDF to the State Department that it couldn't be apostilled. In our case, it means we now have to wait up to 14 weeks to get our reports and have them apostilled (because of the massive layoffs in the State Department in particular as they do the apostilles). We needed wet-signed, seal-bearing background checks to get our apostilles. Something we did not know until we submitted the reports to the State Department. What is exasperating is that this organization should have known that and not taken our money to begin with. They did refund one of us, but the issue for us is all the lost time, not the money. Now our other documents for the visas are going to expire (they have 6-month lives), and we have to go to the expense of reordering those. So while this company may do a good job with domestic requests, they do not know what they are doing with international requests related to (for example) visas to Ecuador. Proceed with caution. My issue is not with the delays in getting the report which were due to issues at the FBI. My issue is we were not advised that the report we received would not be accepted by the State Department because it was a PDF. When I initially went to this business I was advised I had ordered the wrong type of report online. It was ABQ Fingerprinting who advised me I needed to order the more expensive FBI report for $85 or so. All I did was do what they advised. There was no mention of the need to apostille. And when I found out about the apostille, I had to look it up online to know what that even was. Again I realize this was miscommunication, but at the time I ordered this report nobody advised we needed an apostille to met the standards required for Ecuador. That is what I am upset about.

Yesterday (wed, 27 August 2025)I made a sale on eBay and prepared my items in a Sterilite brand…read moresturdy plastic tote. I frequently buy and sell auto parts on eBay, and many of the items I receive are shipped in similar totes. In fact, I originally received this very tote from UPS when it was used to deliver a transmission to me. I secured the lid with 16 cable straps so there was no way it could open. eBay directed me to the closest UPS store, so I drove there with the tote. At UPS Store #0105, the manager refused to accept my package and insisted that I purchase one of their boxes for $97. After a lengthy discussion, I asked them to provide a written statement confirming their refusal, which they declined to do. I then took the same tote to another UPS location, where it was accepted in less than 30 seconds. For context, the package weighed 51 pounds and qualified as a heavy package. When I explained that UPS accepts plastic totes as shipping containers, I was told they weren't sure if the driver would accept it. So is the issue the material or the size of the tote? Their uncertainty made it clear that they were making decisions without knowing UPS policy. In reality, it seemed they simply didn't want to accept it because of its larger size. Education is key. I strongly recommend that the management ensure staff are properly trained to handle shipments according to UPS policy.

Great communication and assistance on shipping boxes and printing docs. They called me to ask…read morepertinent questions before I arrived to pick up a print job to be sure it was right. They are friendly and attentive. All around quality.

Great service! She was courteous, punctual, professional, kind and compassionate. Thank you,…read moreErica!

Erica was friendly and professional. She helped me navigate all of the documents I needed to have…read moresigned. She was prompt and efficient. ​

Elaine here at Mail Bank is wonderful! It was great to know that my packages and mail were safe for…read morea very reasonable monthly fee. Can't recommend their services enough, even if you're just thinking about getting a mailbox I'd recommend going down and talking to her and Kim. It's absolutely worth it!

This mail location is beyond fantastic. Our family had to get some very fragile items shipped and…read morequickly. Kim at Mail Bank, was patient, kind, helpful and did a fantastic job both wrapping fragile items, and helping us understand how we could package things in a way that would most serve our financial needs. If you don't want to deal with the long line at other locations, look no further - this is the place to go! You will get truly great customer service here. I personally want to thank everyone at Mail Bank for the way in which you helped us.

I was looking for a notary, and found this person, I called her, and she was very rude, saying that…read moreshe was no longer in business and that Google search would show that. Made me feel dumb for calling her. I'm glad she's not in business anymore. And I saved lots of money by not using her! That was the best part of this transaction.

From the owner: I am a Mobile Notary and will come to you! I have over 30 years experience as a Notary Public…read more Also, please ask me about signings outside of Albuquerque.

the ladies here are incredibly helpful and patient. There was almost no wait time and everything…read moreworked out well for once

This location is not too far from UNM and open later than other MVD. Read the reviews and went…read moreduring the week so the wait would not be that long. The person who helped us was friendly and knowledgeable.

Super nice and took the time to help us. Very knowledgeable in answering our questions…read more Definitely would recommend.

Fantastic, after another Notary flaked out on an appointment, I called her late Sunday afternoon…read moreand she was able to come and professionally and thoroughly get the job done and save the day. My first choice in the future.