It's May 2025 and here to provide update on large trees we bought from Pittsford Tree and Landscape…read more(aka Village Garden Store) and they planted in Fall 2022. We've been trying for two years to get them to take responsibility and honor their written guarantee but to no avail. The attached photos were taken on May 7, 2025. They show the ridiculous way they chopped the root ball and then planted it bare root. This Sunburst Locust tree never had a chance of successfully transplanting. What replays with us are Bevin's initial words when we originally reached out with concerns about the health of the tree. She said, "Don't worry, I've never replaced a Locust tree." Well that's still true! Even when the tree dies and we are out significant money and need to start over with a reputable nursery, she NEVER REPLACED A LOCUST TREE!! AVOID BOTH PITTSFORD TREE & LANDSCAPE AND VILLAGE GARDEN STORE!!! Dishonest and a disgrace to small businesses. Original post: They won't honor their written 2 year guarantee on 2 large trees we purchased and they planted in October 2022. We have been trying to address issues with these trees since spring 2023 and still don't have a resolution 18 months later! Bevin never returns our calls or emails so we have driven to the nursery several times. Each time she lies to us and promises to come to inspect and trim the trees but does not follow through. She offered to extend the warranty to 3 years but refused to put it in writing. My last communication was requesting resolution sent a month ago via USPS Certified Mail...no response! We love to support small businesses but this one is terrible. They use the name of Pittsford Tree and Landscape, as well as Village Garden Store & Nursery. Attaching a picture of our Sunburst Locust tree in August...not exactly thriving.

Good quality trees but installation is sloppy with crooked trees and broken branches. Asked to have…read moresomeone come and look at trees, never heard back. We had to call several times to get an installation date. They are not very proactive with their customer service.

I love that they have all the native plants set aside on their own table, so I don't have to go…read morehunting for them!

I recommend Wayside for all gardening needs. Last year I purchased plants from Wayside and other…read moregarden centers. The plants from Wayside are healthier and have filled out. The staff is super helpful and there are many people to help that are knowledgeable. If they don't have the answer they will get it! Yesterday Ashley was awesome! I purchased all of my plants using a $20 off coupon for May and then June too. Their prices are good and their plants are great! Such a variety too! You will find plants easily since they group and label them by sun, shade etc.

Van Putte have every vegetable or herb you can think of for your garden. They also sell plants,…read moretrees, shrubs, etc. I have never purchased any of their trees but I have heard good things about them. This business is a little higher priced than another local nursery we frequent, but they literally have any plant you can want or need. I have had to stop here every year for the plants I couldn't find at other places. They also have a huge display outside of their fountains, statues and other landscaping needs. It's a one stop get it all type place. The employees are super friendly and helpful. They are still adhering to covid protocols.

Lots of plants for gardening. I came here on Saturday and it…read morewas somewhat busy. Front parking lot was almost full. They also have a side parking lot, just a tiny bit farther. They have large variety of plants and tree for outdoor and some for indoor, and supplies for gardening. I won't say they have the cheapest price but also not the highest compared to other nurseries. Staffs are friendly and always asks if I need help

We were on our way to Texas and got a bent axle and popped tire. Jim and his guys went above and…read morebeyond to get a new axle and tire and get us back on the road. Can't say enough good things about everyone we dealt with here!

I have watched over the years as James grew this business from a small shop to a highly successful…read morebusiness. One day ordering on most supplies, friendly ( Staff treats you like a neighbor), I have consigned a trailer and they got me a great price! I have had repairs done, inspections, and more. From welding to parts and service this is a top shop!

Everything they have planted for me from giant arborvitae's to permanent trees and shrubs and…read moreperennials have all successeeded they stand by their products and replace them if they fail.

I have gotten mulch and multiple trees here over the past few years and they have all thrived…read more Awesome friendly staff and knowledgeable. I recommend highly.

Kysha Alex was incredibly helpful with my flooring quote. She was knowledgeable, patient, and took…read morethe time to answer all of my questions. She made the whole process easy and stress-free. I really appreciated her excellent customer service!

The aisles have become so obstructed with product specials, moving stairs, abandoned work in…read moreprogress that it is almost impossible to get through with a cart. I believe it is a violation in case of emergency evacuation.

We had a landscape project that we hired them to do. The workers were very skilled and…read moreprofessional. The owner answered all questions in a timely manner. We are very pleased with Shadow Hill.

The team at Shadow Hill installed a new patio at my home using an array of natural stone elements…read more The job required the ability to manage a variety of elevations and working around existing water features. Numerous other landscape companies declined to bid the job as it was to complex. Dan and his team created a masterpiece that exceeded our expectations. We gave Dan the direction and he created a design that embraced large natural boulders, fabricated natural stone steps, and our selection of patio surface material. These people are true craftsmen and it is worth the wait to get to your home. They are not the best at communication and responding but I believe they are among the best landscape craftsmen in the area. We spent a significant amount of money on this project and Dan never asked for a penny until we were completely satisfied. Highly recommend them for large complex projects. Terrence Britt Rush, NY