They do not answer the phone, and it is apparent that customer service is not a priority for them…read more I have been with this company for over ten years. Everything was satisfactory until 2024, when I built a patio in my backyard that does not even contact my house. I received a notice in the mail indicating that my mortgage payment would increase by $600 per month due to a shortage in my escrow account. Upon further investigation, I discovered that the insurance agency had unilaterally increased my coverage from $380,000 to over $600,000. While some increase in coverage over time may be necessary to account for rising costs, this increase was excessive. In July 2024, I expressed my disagreement and explained that the value of my home is approximately $400,000, perhaps slightly more. Cole initially questioned the replacement cost but ultimately agreed to adjust the coverage amount accordingly. Recently, I needed a copy of my policy, having misplaced the original. I called multiple times over three days at different times--11:00 AM and 9:00 AM--with no response or callback. Ultimately, I contacted the insurance company directly; they informed me that they typically do not handle policy copies but assisted me since the agency was unresponsive. During this process, I noticed my home was still insured for over $600,000. I called again on Thursday but received no answer, so I left voicemails for each agent. I finally received a callback from Mandy. I explained the situation around 11:00 AM; she said she would look into it and get back to me, though it might not be that day. I emphasized the urgency, as this issue should have been resolved over a year ago. I had my home appraised last week, and the valuation came in at $408,000, yet my coverage remains over $600,000. Four of my relatives, who built similar patios, did not experience any insurance issues. Unfortunately, Mandy did not follow up as promised and appeared indifferent to my concerns. It seems unethical to overinsure a property merely to generate additional revenue, and I suspect this may be part of their practice. Based on the dismissive attitude I encountered both a year ago and this week, it's clear that they do not prioritize their customers. Had it been their own home, and they were being overcharged, I believe their perspective might differ. I will be filing a formal complaint with the State Corporation Commission.

From the owner: Tucker Franklin Insurance Group provides commercial and personal insurance to the Mechanicsville,…read moreVA area.

Lisa Johnson was very knowledgeable and assisted me in understanding the breakdown of my policies…read moreand helping me understand the increases that have occurred. I will recommend Goodrich & Watson Insu. to all of my friends.

I appreciate the professionalism and customer service that Lisa Johnson showed me the last week…read more Our car insurance rates went up, and she reached out before our renewal and said, "Let me do some research and see what I can find you." Well, she did find the line of coverage with a better rate and a way to save us more money!" In all 25+ years of having my car insurance for me and my family, no one has reached out to see how they can help me; I have to ask if there is something you can do for us. My family and I have the right person and the right company to take care of our personal needs. I have peace of mind and confidence that this part of my personal life will be handled. She made the process easy. If you are looking for insurance for your home, 2nd home, car, or boat insurance, call Lisa, and she will take care of you as she did with my family. Share my name with her, too, so she knows if it came from this review.

I have been with State Farm for quite awhile excellent company I highly recommend them and also the…read morecustomer service is amazing Thank you State Farm

For excellent rates for your auto, home, or life insuance contact this office! Great…read moreservice...friendly people...I highly recommemd doing business with the Mike Jones - State Farm Insurance Agency on Chamberlayne Ave in RVA.

Customer service is severely lacking. Phone skills. Horrible. Staff are lost when it comes to…read moredealing with people. Adjusters are rude and offensive. Run away quick from this company.

From the owner: At Hanover Insurance Agency, our priority is helping our customers find the best coverage in order…read moreto protect what matters most in life. As an independent agency, we work with a wide variety of top carriers to help you find the best coverage to suit your exact situation. We specialize in auto, home, life, and business insurance.

I called these people simply to get a quote and they insisted on "building a profile" of me,…read moreincluding all kinds of personal information which is not necessary for a quote. That's the first and last time I call this place.

I tried for two years to deal with this office and as of today that's it ... Had a kink right from…read morethe start .Let three messages for the agent and I am still waiting for his return. Safe yourself the headache, find different office.

Great experience working with Catherine and the team on a homeowner, auto and special event…read moreinsurance policy. We can count on them to spend time to clearly explain things to us so we understand our policy and we appreciate all the work they do to search around for the best policy for us. Highly recommend!

From the owner: Just as your families insurance needs will change over the years, so will your business needs. We…read moreare here every step of the way. As independent agents, we have access to many carriers, allowing us to find the right fit for personal and commercial client’s needs. If you are looking for individual attention for your personal and or business insurance needs, you have come to the right place. If you are looking for a live person to answer the phone and start working with you, you have come to the right place. We look forward to working with you! Please call our office to speak directly to one of our agents. We will customize your quote based on your needs.

Haile did an excellent job with transferring my insurance after a move and setting up new insurance…read morethat was needed. He's a great communicator and responds quickly to any request or question. Would highly recommend!

Extremely friendly and helpful staff. We just moved to the area and needed auto and renters…read moreinsurance. We walked into their office and they were able to answer all of our questions and concerns. We were also given a great price. Thanks for the great service!!

They have great service and experienced agents. They really care about their clients. I've been…read morewith them for over 15 years.

Everyone's out here reviewing restaurants... it's easy to focus on the stuff that's less than…read moreimportant in life and yelp about it. Insurance is important, and making the wrong decision can cost you a small sum of money and be a huge hassle at best. At worst, bad decisions can destroy you financially. I've seen it on both ends, as a former professional claims adjuster, and now as a small business owner and driver/homeowner. I've been guided wisely countless times by Edwin and his crew. I have ALL of my insurance needs serviced by his shop, and rest easy knowing that I've got a real expert a phone's call away to discuss coverage options, shop around, and ultimately find the best fit for the protection I need. Don't let the "Nationwide Insurance" thing fool you, he's not a captive agent and can easily set me up with any carrier that offers the best product for my needs. You'd do well to give him a call, even if you aren't in the market. Chances are, you could save money, land yourself in a more secure financial position, and learn a thing or two in the meantime.

I just recently transferred my auto and homeowners insurance policies to The Yoke Agency and it has…read moresaved us a lot of money. But more importantly than that was the great customer service we received. Erie got high marks from Consumer Reports, so we are hoping that will be the case should we ever need to make a claim. But locally, I would definitely say that The Yorke Agency goes out of their way to help their clients.

I contacted The Yorke Agency to obtain new, separate automobile insurance policies for 2 vehicles…read more After multiple telephone conversations and emails back and forth with Jeremy, I received the quotes. Jeremy really worked hard to get these policies for us, especially since one was for a "high risk" driver. They are extremely knowledgeable and go out of their way to make sure things so smoothly and as easy as possible. This is a family business and they really do make you feel like you're part of their family. I highly recommend them for all your insurance needs.