Really awesome local bank!! We dumped Bank of America after a large number of disasters with them…read moreand found Washington Federal - literally walking distance from home. It just has a "home town bank" feel to it - the folks that work there (Cherie is our fave :-) that take really good care of their customers. It's a tad more cumbersome in some ways than the "big banks" - they don't have lobby deposit slips for example, and the drive thru can be a tad slower than some other banks - but the friendly helpful attitudes more than make up for any of the very minor inconveniences. Dave & Anne

From the owner: WaFd Bank is located at 4221 Bridgeport Way W, University Place, WA, 98466…read more We serve communities across nine western states with more than 200 branches and thousands of fee-free ATMs. We've been helping our neighbors thrive for almost 110 years. WaFd Bank is also an SBA preferred lender. As a full service commercial bank, we offer a variety of checking and savings accounts and business banking from large corporations to small businesses. While we offer the latest in digital banking tools, we know relationships matter. We are here to earn your business through straightforward solutions across all platforms. See why Newsweek awarded us Best Big Bank three years in a row. Member FDIC.

I'm extremely disappointed with my recent experience trying to cash a check at this bank…read more The first branch I visited was the Tacoma branch off A Street. I went through the process of trying to cash a check that was written by one of their own bankers. I provided two forms of identification: my passport and Washington State ID. The employee was typing on her keyboard, making phone calls, and checking information before ultimately telling me that she was unable to cash the check. I was also told that because I do not bank with this institution, there would be a $5 fee to cash the check. I had no issue with paying the fee. However, I was told that the employee needed to verify the check with the person who wrote it. Instead of being able to complete the transaction, she provided me with the address of another branch in Auburn, which was closer to where I was finishing my errands. When I arrived at the Auburn branch, I provided my identification again. I was told that they no longer accept a passport as proof of identification and that having a debit or credit card would have made the process quicker. I also provided my medical card, which has my name and photo on it. The employee then had to speak with her manager for several minutes to determine whether my identification was acceptable. I was also asked to put my telephone number on the signature line, and then they needed to verify whether there was some type of "positive pay" on the check. At this point, I was frustrated. I walked into your establishment to cash a legitimate check written by your own banker. I provided multiple forms of identification showing my name and photo. The check was made payable to me, and there were funds to support the check. I understand that banks have security procedures, and I have no problem with reasonable verification. What I do have a problem with is being made to feel as though the process should be easier simply because I have a debit or credit card. What bank I personally choose to use has nothing to do with where I should be able to cash a legitimate check someone wrote to me. I simply needed to prove who I was, which I did. Bank, you need to do better. Your policies may be in place for security, but the customer experience matters too. When your own banker writes a check, the recipient should not have to jump through hoops at multiple branches just to receive the money they are owed.

literally the worst bank EVER and Ive had many accounts over the years with different banks from…read morebig corporate banks like Bank of America to small local credit unions. my account and card are constantly being disabled due to "fraud", even when I'm just making purchases at local businesses or places I've shopped multiple times before! then when ive had actual fraud on my account they don't do anything. the newest inconvenience is a daily limit on the number of times I can use my debit card, which is only 20 times a day, which might sound like a lot to some people but it's not just physical use of the card it's all card transactions, so on days I have to pay bills or shop multiple places my card is constantly being turned off and I can't even run errands or do what I need to do. and it's not a dollar limit per day which is somewhat normal, it's literally a limit on the number of times you can use your card. its the most ridiculous thing and makes just normal banking way more difficult. if you can actually get ahold of someone, which is hit or miss, customer service is usually clueless or unhelpful and they refused to increase the limit on my daily transactions. I've been with them for probably like 5 years but I'll be closing my account this week. If you're considering opening an account here I'd strongly encourage you to look elsewhere.

Went in yesterday to cash my check. I told the teller that I had recently got a new job and I…read moreneeded all of my $497 check to go directly to bill so I couldn't have anything on hold. She's advised she couldn't so i told her then deposit the check and I'll just close the account down to get my all my cash right away. Javon, the assistant manager I'm guessing , immediately pulled me over to the next window. He told me they wanted to keep my business but there had to be a hold. I again told him I just moved back home from another state and needed all the cash to pay bills right away and I was willing to shut down my account if I couldn't get it today. So he told me I could deposit the check and get 200 today, get direct deposit to avoid this in ghe future, or walk to bank of America and cash is for $6. I let him know I have been a chase customer for 2 years now with no problems and I know that I can get my full check cashed as I've done it before. He let me know that yes that was a possibility but he doesn't know me and has to protect his job. So I asked to speak to a manager. Which must have hit a nerve because he escalated from there. He said he gave me 3 options already, and repeated them like he was doing me a favor giving me options that didn't get me what I needed without sending me to another bank waisting more of my time, spending more of my money. I then asked for my check back and walked to BofA. I will be shutting down my chase account as soon as I get the chance. I work in customer service and this was some of the most horrible service I've ever got at my bank.

NO CASH ALLOWED! The bank is staffed with very polite tellers saddled with one of the most…read moreincredible rules I have ever seen. You may not deposit cash into anyone else's account. You cannot make a cash deposit for a friend. You will instead be invited to go to the store and buy a money order to deposit. It does not matter that you do not want any balance info, you just can't put money in. In fact, having run afoul of this policy on Monday, another friend who banls with Chase offered to make the deposit rather than me writing a check to deposit which they could hold a couple days. They had her get a money order (FROM CHASE AT THE COUNTER) and then deposit that into the account. When she asked why, they cited "money laundering". Apparently it doesn't count for money orders??? Someone needs to tell the dealers and terrorists to buy money orders and then deposit those for CHASE cleaned money.

The service terrible,the guy on desk tell me sit and wait for somebody come to help me.After…read more30min,no body ask me anything,and after that they just say sorry because they close now and i have come back tmr.

Not a lot of employees at the moment.. two up front and one assisting a customer. I need to finally…read morechange my name on a debit and credit card that I've been delaying. They took my name and said to wait... so now I'm waiting as I start a review for this bank. Hopefully... it will not take too long. Uh yea... its taking too long. I have places to be and things to do! I am about to just leave.. and this review would be left with a 1 star...due to lack of service. Okay, they got lucky! The only personal banker working named: Jeff was super friendly and quick about my business. He even upgraded my boring credit card (which I was going to cancel) into a Cash Rewards CC that... I tried switching to... over a year ago. They said it wasn't possible... uh yea. No. It is definitely possible. Thanks Jeff (:

I purchased a home last month, and the seller's mortgage was with Umpqua, who nearly unraveled the…read moreentire transaction. We were set to close on our new home on a Friday, which was great because we could move in on Saturday and then were heading out Saturday evening for a week-long vacation outside of Leavenworth. Everything was moving along faster than expected, and we actually had the opportunity to close a few days earlier, on that Wednesday instead. Our mortgage lender had everything lined up, home insurance lined up, escrow was all in order, and the sellers had everything lined up with requesting payoff info for their mortgage. At this point, everyone is simply waiting for Umpqua to deliver one single document with payoff info for escrow. Tuesday morning, they say "it'll be there by EOD". Wednesday they say "it'll be there by EOD". At this point Wednesday closing is out, and Thursday is highly unlikely. Everyone is on the phone calling everyone--our escrow agent is calling Umpqua every hour. The sellers' agent is calling Umpqua every hour. My agent is calling escrow and the sellers' agent every hour. Umpqua tells us they'll send it over by EOD Thursday. That doesn't happen. Friday morning, they suddenly say that the sellers need to actually wet sign the document for release. What is this, the 90s? Docusign is a thing. Also, why didn't Umpqua notify the sellers of this a week ago? So now our original closing date of Friday is out of the question, and we have no idea if/when we will close. We have to extend our closing timeline into the next week. Meanwhile, my family and I head out to Leavenworth on vacation, with our old home entirely packed up. So if this transaction doesn't go through, my young children literally will not have beds to sleep on when we get back from Leavenworth. Monday comes around, and everybody is trying to escalate things and we get ahold of some director at Umpqua corporate, who promises to expedite things. Great! He says he has the document and can send it over. But wait! The payoff request was for last week so now it's no longer accurate since the payoff amount has changed, so the sellers need to submit a new payoff request. I'm now worried we're going to be stuck in this infinite loop of the seller requesting payoff, it taking multiple days for that to process, and now they have to request it again since the amount is no longer correct, etc etc. Sellers resubmit the request, "it will be over by EOD". It's not over by EOD. Tuesday morning we hear "it's in our process, it can take 1-5 business days, there's nothing I can do". Literally all they have to do is email / fax a single page to escrow. We're unsure now if we'll even close on the house before we get back from vacation. I believe it was Wednesday midday we finally close. Thank god. Now, my wife and I have to leave vacation, leave our kids with my parents and brother, and drive back to Tacoma from Leavenworth in order to move everything into our new house and get cribs and beds set up. Then drive back to Leavenworth on Thursday evening, essentially losing a day and a half of our vacation. Our escrow agent told us that she has never witnessed such disorganization and incompetence in all her decades in this business. She also said that she does all her personal banking with Umpqua and this experience made her leave Umpqua entirely. Oh, and the real frustrating part? I believe the payoff amount was only 4 figures, maybe in the low 5 figures. Umpqua messed up HOURS of work from like half a dozen people, all over a few thousand dollars. At the end of the day, we got our house and are super happy, but I think I aged a year in that week. So whatever you do, DO NOT get a mortgage or HELOC with Umpqua or you will be doomed by their utter lack of basic processing.

Always patient and friendly, helpful. Especially auto banking; easy to use. Auto banking has many…read moremenus to choose from

I'm a first time business owner and I wanted to work with a local bank so that I could establish…read moreworking relationships. I opened my account last week and called today. Morgan, the Financial Services Associate, knew all about my account and my business, which hasn't even opened yet. Personal, friendly, professional service. It's exactly what I hoped for when I opened my account!

Nice bank here, even if you dont have a account UNLIKE KeyBank, turned in some rolls of coins and…read moregot cash for them.

This place is awesome! I walked in and was so scared of setting up a checking account because I've…read morenever done it before and was afraid of asking for the wrong kind of account, but everyone there was so nice. The service was incredibly quick, and Gabriela Madrigal-Garcia set me up with a savings account and checking account speedily. It's incredibly convenient, and I couldn't ask for more!

Tapco is simply the best credit union around. Excellent customer service, great rates. I've had…read moretwo instances where I've been the victim of fraud and Tapco took care of everything immediately. As opposed to my other bank that put me on hold for an hour and then dogged me around.

My boyfriend wanted to make a new checking and savings account to help manage his finances. We…read morearrived around late morning to stand in line and all of the employees were busy. Once an employee in the room was finished, she came to greet us and checked us what the purpose of our visit was. We let her know and she said she could get us scheduled in for a little later as they had some staff members show up. We got some lunch nearby and stopped by again and we were helped by another employee. Connor was very personable and ensured that all questions or concerns were addressed as we brought them up. Additionally, I didn't know how to use their coffee machine and he kindly made me a cup of hot chocolate as the hot chocolate packet was out too. Connor then gets right to work as he helped my boyfriend make his account and made sure to give any cautions or tips for his account. Once my boyfriend had no question, I had a question as I fell for a scam years ago and WSECU placed restrictions on my account and I was told that I just had to make sure I had no issues on my account for some time. I decided to ask if I was okay to have those restrictions lifted off as I haven't any issues with my accounts. Connor immediately started a phone call and was kind with the employee on the phone who lifted off the restrictions. I'm so glad to have WSECU as my main bank and my boyfriend seems content with banking them so far as well.

Couldn't find the exact location to say something about but the company whole is f***ing garbage…read more I'm on the phone for 20mins waiting for absolutely nothing. They took a withdraw of 7k without me being authorized. Don't ever use this

I've been with Navy Federal for years. I like that they are finally expanding out here with 2 or 3…read morenew locations. This one is newer but the parking does suck. I've tried to come on a busy day and couldn't find any parking. It's located next to the drive thru Starbucks next in the Allenmore Center. Went in at about 930 this morning and it was fine. Not busy. I was greeted upon entrance and greeted again when I headed to the line. Fast and easy. In and out in less than 5 minutes. Definitely try to come in the mornings or weekdays while everyone is at work.

Significant loss of care for customers. Came here to deposit 30k cash the first time after arguing…read more77$ online they had been denied as fraud 2x. I was told to go into li branch. I did wait in a long line, saw the manager. Explained my issue. She told me I would be hearing from the bank and updated. It's been 1 week, I'm back, with the cash as a 14 year customer. Can I trust you? I'm skilled over 2x to the manger for walk ins.... Why should I depose and fight for 77$ when I've been a customer this long? Why when BECU is offering $150 right now if I just deposit? It's the point and clearly this business is getting horrible.

So this review is two part. Most importantly though the Community relations person Richard is an…read moreabsolute rock star! First part is about the business itself. Pretty straight forward. I have a auto loan with them. My rate is much lower than the others at the time of getting quotes. Have had zero issues with them. Been overall an easy place to work with. Second part is the people behind this credit union. I used to think the days of local business reaching out into the community was a thing of the past and long gone. Richard though proved that so wrong. He heard our local 11s volleyball club PSVBA, were looking for some support in getting our kiddos to Nationals (which is another story all together, first year these girls have all played together. Such an accomplishment already) anyway... Richard stepped up the branch Manager at this location also stepped up. They not only offered up a great location for a car wash fundraiser, Richard involved other local business like Walmart which donated a ton of supplies. On top of this Richard and some of the branch employees like the branch Manager came out and cleaned cars with us! Truly this credit union has earned not just a customer but a big fan of Richard and Tapco as a whole for life! If I could this would be the one 6 star review I would give!

Great service, efficient, professional and friendly, accounts person explained advantages of each…read moreoption I was interested in opening. When I go in they ask for ID which I appreciate, every teller I have talked with has mirrored the professional and friendly manner of the person who helped me initially.