Customer service wasn't on the list of things to do evidently -…read more Came in, needed something for my uncle who's funeral would be this week and needed to be shipped ASAP. Came in, there was a couple already in the store - there was one clerk already helping them; the other was on her phone. I literally walked by her twice - nothing. And she then must have "felt" my energy and asked if she could help - I ignored her. Again, customer service WAS NOT on the list of things to do today!

Partial of our wedding party decided to use this business to get suits(4). We entered into the…read morestore with only one customer present, yet were wrapping up their business . While we were getting half(2) of our group of measured and fitted - a prom group(6-8) walked in and all the attention was directed to that particular group , leaving us waiting . We arrived first and there prom group all left before us. We spent two total hours in this store.needless to say we were very disappointed . Fast Forward to pick up time . One of the suits arrived measured wrong ,the coat jacket and pants were too long and the suit jacket alone needed extra alterations due to statue . Ronnie recommended a tailor in which we used to get the look we were looking for. Unfortunately that tailor wasn't successful. We felt defeated because after speaking with Ronnie about issue of the suit he couldn't exchange it due to alterations being done to the suit . We accidentally found a nice gentleman who did alterations while looking for a new suit at a different business. He immediately understood the issues we expressed in the suit and immediately began pinning . Needless to say he was the real deal and we will use his services and suits from this point on. Not to mention a person from our party paid for his suit completely including alterations for his paints just to pick them up and be told that he hadn't paid for the pants . Baffled because we couldn't figure out how he would have all other pieces to his suit except paints ... So unorganized. I'm giving a two star because a salesman by the name of AJ worked so hard to get things right but to could only do so much because he did no do alterations. It's imperative to treat every customer like your- "first customer of business ". Don't drop the ball because you think someone might not buy something.

Sheilita always takes very good care of us and calls when something we would like comes in. She's…read morebeen taking care of us for years and we appreciate her. Angel is also superb and helpful. Two stand outs in customer service is always a major plus and what keeps us going back despite the high prices. Today was the great sale for military and first responders. Go to customer service today for the code and you'll get 20% off all purchases today. And this Sunday is a bash with 10% off.

I always have appreciated how neat and clean the store is as well as its friendly and helpful…read morestaff. Today was beyond anything one would expect from a department store. A stellar experience in men's suits!! We do not live down the street and it was a trek to this store. They have the best Big & Tall section and my husband needed a suit ASAP. The staff was so amazing and helpful, they even called their suit expert who came in on his day off to help us!!

We stopped by on a Wednesday morning. Not too crowded. The store was clean. I have been to a LOT…read moreof TJ Maxx stores. This one was just average. Men's dept was very sparsely stocked. Actually the entire store was just kinda blah as far as inventory. I wouldn't go out of my way to visit this store again.

This store is always busy! Anytime I come here the parking lot and inside is super busy. I like…read morecoming here to look for unique food, purses and skin care products. The prices are so affordable here! You can find literally anything here. Clothes, purses, kitchen gadgets, shoes and much much more.

The store was a ABSOLUTELY MESS, We came to find a dress for my sister and the fitting room lines…read morewere LONG. The fitting rooms and bathrooms were dirty and the water fountains were broken and multiple fitting rooms were closed and the fitting rooms that were open had doors that would not lock. The prices were alright and the service was good, but other than that this store SUCKS. DO NOT COME HERE I DO NOT RECOMMEND THIS STORE TO ANYONE.

UPDATE: I went back and spoke to a manager who was willing to work with me on my situation. She was…read morevery helpful and did work with me on exchanging my items. Very helpful and understanding. My relationship with Belk will continue. I did learn a lesson and that is to check my bag or watch the clerk for accuracy and to ask for an email receipt and a printed one. Thank you Erin for making this situation better! I can now share this updated experience! Keep your receipt IF you get one! I take complete ownership for not checking my bag to make sure the clerk placed it in my bag and not just the items. (it was a group of clerks laughing and having a good time and my clerk was involved in the conversation so guess that is why I didn't receive a receipt). Got home to find that I had purchased the wrong size in exact same item I had purchased previously. The sad part is-I used gift cards so there was no record or way to trace the transaction. Could not even exchange for exact item, only needed different size. My option was to pay more money! Just be conscious to ensure you get your receipt because there are no exceptions. Due to this, I returned $125+ of other merch purchased the same day that I had receipts for and the CC paperwork too all was in my bag but the one receipt! I will also be canceling this new Belk CC they talked me into ASAP! I will be sharing my experience with all my salon clientele, family and friends.

I've shopped at this location a few times and have been happy with the clothing that I have bought…read more I recently bought a dress online and when it arrived, it was a thin material and not a good quality. I returned it to the Burlington location and only received a portion of what I paid online with an explanation by the manager to call customer service. I returned the dress within a week of buying. Not a good experience and to top it off, I was given the wrong customer service number. Will not be returning online or otherwise.

They just lost several hundred dollars in business. I wanted to buy a cowboy hat. Absolutely no one…read morewould wait on me. So I just left. Don't bother shopping here.