1. Sleep Number

    1. Sleep Number

    0

    Burlington, NC

    Sleep Number

    1.0 (1 review)
    Open 10:00 am - 8:00 pm
    Updated 1 week ago

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    5 years ago

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    Badcock Home Furniture &more

    Badcock Home Furniture &more

    2.3
    (3 reviews)
    0.8 mi

    I was truly disappointed with my experience with Badcock Home Furniture In Burlington. We recently…read morebought a dining room set in cash. Thank god we got the additional extended warranty. We received the table but didn't realize the the leaf extension mechanisms were faulty. We called them a few days after delivery to get them to fix the table leaves. The leaves would extend but not stay up. A technician came out to fix the leaves without success. On the third time they replaced the whole table top but still one of the 2 leaves didn't stay up. We were appalled they would bring out a replacement piece without testing it. Finally we were done. We went to the store to ask for our money back. The extended warranty allowed for a full refund if the item was defective. The tables were clearly defective. The sales person who assisted us with the purchase, was extremely rude. We explained the situation and the clause in the warranty. She immediately, without concern or apology, tells us we are passed the first 10 days, so there is nothing she can do. We asked to speak to a manager, so the sales person proceeds to yell across the showroom at a woman we assume is the manager and tells her the people with the table issues are here and they want their money back. The assumed manager yells back that she'll give us a partial refund but will have to charge us a 25% restocking fee and continues with her business without acknowledging us further or our problem. We showed her the extra warranty we got with the initial purchase which states a full refund would be given if the purchased item was defective. The sales person grimaced and tells us she's never done a full refund and doesn't know how to do it. We ask her to call someone who does and she says she'll need to call the owner. As she's waiting for someone to answer she tells us that even if she can give us a refund she cannot refund the $100 delivery. Finally someone answers and she relays the situation . She grumbles on the phone and asks about the delivery fee refund. After a few minutes, she gets off the phone visibly disgruntled and dissatisfied and tells us she'll be able to refund everything except the delivery fee. She was visibly dissatisfied with the notion of refunding the cost of the defective furniture. I hope she owns stock in the store because otherwise I cannot understand the animosity toward the customer. I expected much more from this furniture store and wished it stood behind its products and committed to improve customer service.

    If you're looking to purchase furniture from a store/company that stands behind their inventory and…read moretruly cares about customer satisfaction, please spend your hard earned money elsewhere. We have a chest of drawers that we purchased as part of an entire bedroom suit that has a broken drawer slide. We brought this piece into our house early January 2021. The drawer with the broken drawer slide was only pulled open twice. Once to put my husband's shorts in and once to take out a pair to wear. We're reasonable people and understand things happen. But when it's clearly a manufacturer issue and the item is literally less than 3 months old you would think they would want to go out of their way to fix it. This one individual piece was $499 and the entire invoice for every piece we purchased was paid for in full, we did not finance any of it. Called the store to see what needed to be done only to be told the product has been discontinued. None of the options for repair were centered around what would be best for the customer. Lesson learned on our end. This review is not on the item purchased but the lack of concern for customer satisfaction.

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    Badcock Home Furniture &more
    Badcock Home Furniture &more
    Badcock Home Furniture &more

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    Sleep Number - homedecor - Updated July 2026

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