Best customer service I've had here in a long time. Kelsey has been extremely helpful, patient and…read morehas gone above and beyond to ensure my vision happened.

Unable to get help. Staff was either with another customer or too busy to acknowledge I existed…read more Went to front asked cashier if we could get some help with a purchase. Here are her exact words. "Just bring me the SKU number" Big selection but no one with the time to help you. Finally surrendered and left store without a purchase of more than $2,000.

I am loving my kitchen countertop. The in store experience was great! They answered all are…read morequestions and let us look at all the options and were not pushy. When we decided on our material they keep in touch from the store and the guys who came and measured, took out the old countertop, and put in the new were all professional and friendly. Very happy and would use them again.

I was very disappointed with the product I ended up purchasing. It looks pretty but is not an…read moreappropriate surface for the use. The salesperson should have given better explanations of the product durability. She was clueless and not at all educated in how to advise/recommend. I thought I bought granite, but it was a "hybrid". Truly not suited for a kitchen that gets lots of use. Cracks and chunks and chips on the edges. I called and expected them to service the issues, but they wanted to charge me to repair the damaged edges in under a few months!! I have another stone project and will not return!

I cannot say anything about the work this company does because I did not use them, but their…read morecustomer service is horrendous. I walked into their showroom and immediately asked if they sold to the public. They assured me they did and I proceeded to tell them I was looking for custom cabinetry. I was they would be with me shortly. No one else was in the showroom. After a 30 minute wait, I decided to leave because they were standing around and never assisted me. On my way out, I was asked by the same woman what I was there for and again, told her. I told her I had waited long enough and was going to leave and she became extremely sarcastic with me. I would never recommend this place to anyone.

From the owner: Our goal is to provide each customer with products and services that exceed expectations. We do…read morethis by listening to the customer and developing an understanding of their particular needs. Serving the Triad community since 1973, Carolina Kitchen & Bath, Inc. is committed to providing its customers with a superior level of quality and service. We carry products only from manufacturers providing a high level of customer service that matches our own. By employing our own full time installation crews we can guarantee that each job is installed to our exacting standards. Each of our designers has, on average, 14 years of experience allowing us to help you create a kitchen or bath that is both aesthetically pleasing and functional.

I wish I had checked all of the reviews on the Ferguson's home store. Buyer be ware! The sales…read moreperson I worked with was not knowledgeable and ordered the wrong version of microwave with my appliance package. once everything was installed, they will not exchange it for the correct item. They made no effort to correct the situation. Will not use Ferguson's again!!

We ordered a $30k+ kitchen package to include Wolf & Sub-Zero appliances. We had to wait over 18…read moremonths just for the orders to "arrive". So, you're telling me, that it takes every contractor, home builder etc. 18+ months to receive appliances?? My gut was telling me that we were on the back burner (pun intended), while the builders etc, were getting product in a more reasonable time frame. Moving on...after the grueling 18+mo wait our appliances finally arrive, yay. Much to our chagrin, the Wolf stove is damaged! Jane's (sales lady) solution was to send out a repairman! Now remember, I just spent $30+k on these appliances and they want to now sale me junk that's been damaged and act like everything is square. This after we insist that they send a new one out. In the meantime, we are still without a range and await Jane's ruling on the matter. I always tell my kids, learn from others mistakes. People, please learn from my mistake in dealing with these clowns. Buyers be extremely cautious. I don't even like giving 1 star on this review. There are other options out there, use them!

We will give Westshore Home of W.S. a three star rating only because the finished tub-to-shower…read moreconversion is nice. But, the whole Westshore Home experience was anything but nice. The 1-day install turned into a 5-day ordeal during the Christmas Holiday because the Sales agent left out some important project information. Therefore, the install team arrived with a wrong "floor pan" for the shower. When the problem was discovered, our old tub/shower had already been removed. During the subsequent call to the Sales Manager (Jeremy)... he attempted to pressure us into accepting the floor pan that was sent. He came up with several reasons why we should accept the "wrong" floor pan, all of which were total "BS"!!! We felt that if we paid over $27,000 for a shower project...then we should get what we ordered. During a subsequent phone conversation with the Sales Mgr. (Jeremy)... He actually said "Well,...if you'd taken the 1st floor pan, the installation would have been done in a day"........ Really??? So we should have paid over $27,000 and had something installed that we did NOT order??? That comment REALLY hit a bad note with both of us!!!! 5 days later, they came with the correct floor pan and finished the installation. The new shower looks nice. You have to wait 24hrs after the install before using the shower (Not mentioned until after the installation is complete). After completion, we noticed the sliding glass door to be used for entrance to the shower had no handle... There was only a small button to hook your finger into and attempt to pull the door open. We asked about this and was told by Jacob (Installation Mgr.) that this was just the way the door was designed and nothing could be done about it. It seemed we were the only ones to ever say anything about it...........ok If you choose WS Home .... I would look elsewhere for better designed sliding glass doors. Upon 1st use of the shower, we discovered that the Hot and Cold water controls were backwards.... They did send someone approximately a week later to fix it... so now everything is ok. During the whole installation mess, the two install crews and the guy who fixed the Hot/Cold issue were great. The installation (including the Hot/Cold issue) was completed on1/6/26 after being started on 12/24/25. It has been over a week since completion and we've had absolutely NO communication from Westshore Home to see if we were satisfied...or... offer us a little compensation for what we went through...or... If we even liked what we bought. It's as if once they get your money.... They don't give a crap anymore!!! Bottom line..... While the shower is nice... The Westshore Home company is very expensive .... and impersonal. I would suggest looking at other companies and options before deciding who will do your bath remodel. H.A. Reece, Yadkinville, NC

I called WSH for a quote for replacing/repairing my front entry door . Dude comes by, looks into…read morewhat I want and needs done. After the long spill about WSH, materials used, workmanship, manufacture's warranties the long awaited quote of $26k was introduced! If I decided before a certain date, and with certain discounts; he could get down to about $18k. One discount would be for having a yard sign placed. He even called and seemingly got his manager in on the process. Felt just like being act a car dealership. Agent even mentioned he and his wife had work on their home door; said it cost over 30k!! Do not use!! My latest and probably last quote found is under $7k! WSH wasted my time and theirs!

Order not in on time. What was order to what was installed was incorrect…read more Lacked professionalism when asked about it. Too many other places to get cabinets and countertops from. Do yourself a huge favor and go elsewhere. Will be less headache

I had kitchen counter tops and a customized granite sink installed in September 2017. Prior to…read moreinstallation everything was 5 star. They had all the right answers. Install was done on schedule. After installation there has been zero response from the company. I have 3 places I think are minor and could be fixed or smoothed out but no one will come look at it. The back splash is 1/4" higher on one wall then the back wall where it makes its turn and is noticeable. Also the back splash is a 1/4" short on one side and not the other with a chip knocked out of it. I have called three times and been to the office twice. Keep telling me we will call you. In December was told too busy to come out until after new year, its now January 30 and still can't get a service call scheduled. Work is not that bad just need a little after the payment service.

Bill and Jennifer were great. They explained their process, and followed through. They…read morecontinually communicated the status of our project and they delivered the cabinets in 8 weeks as they promised. Their installer Robert Myers was super! The quality of the cabinets were great and were highly satisfied.

We had a great experience with Emerald Pearl Kitchen and Bath for our new kitchen countertops. The…read moremeasurements were done with precision and the countertops were installed within a 2 week time period! They look great! Also, Jennifer was an easy staff to communicate with from beginning to the end!

Helio and his crew did an excellent job of installing our quartz kitchen counter top. The seams and…read moreedges are perfect. Great job, we would definitely use Emerald Pearl again.