I went in looking for a very obscure part for my heating systems circulator pump and the staff was…read moreamazing! We weren't able to find the part but the staff tried every trick in the book and looked up every possible option for me, absolutely amazing! I would recommend this company to anyone who works as a handy man, assembler, or even the everyday Joe DIY. Thank you N &S!

Employees acknowledge you immediately and are polite, helpful, and knowledgable!read more

My husband and I were very pleased with the quality of materials and the timely manner in which…read morethey were installed.

From the owner: Over 35 years as custom cabinet maker. Kitchen and bath installations across upstate New York…read more 5-star reviews on Thumbtack and Angi Leads/Home Advisor. Long track record of happy clients. I show up on time, communicate clearly, have an eye for detail and design, and am committed to making your vision become a reality

This absolutely beautiful store is full of gorgeous kitchen essentials and gifts. I wanted to buy…read moreeverything. Such a well-curated and enormous inventory. No shortage of temptations here. And they offer cooking classes too! Must stop in. Don't miss it!

I never complain or yelp negatively, but my experience in this store made my blood boil. When I…read morewalked in the first time, I noticed there was something a bit off about the man at the register who I believe to be the owner. Not very friendly or approachable, but I saw some cute cocktail glassware and decided to make a purchase. Sadly, that evening, the paper bag with the glasses wrapped in tissue paper, lightly tipped over on the dinner table and one of the glasses shattered. I thought it would be worth a try to go back and see if they could accommodate with a solution as the glasses had not even been unwrapped yet. I went back, and the same man was there. He was extremely hostile when I asked if he could help me out in any way. When I mentioned that the glasses were only wrapped in tissue paper, he became very defensive and suggested that I was blaming him for the accident. "It's my fault," he yelled. He very childishly huffed and puffed through the store as he grabbed me a new glass and some bubble wrap. As he handed back the bag, he very rudely said, "don't blame me if you're not careful and it breaks again." Although I don't think it was his fault, I don't imagine the glass would have broken if it had been well wrapped the first time around. To have a grown man yell at me, a young women in my 20s, felt extremely scary, disrespectful, and and sad that this is a world where men think they can speak to women so harshly. Don't recommend visiting if you are looking for a pleasant customer experience.

This was literally one of the worst customer service experiences I have EVER had. I would give…read morezero stars if I could. They told me it would take one month for my materials to arrive. After waiting a month and half, I called them only to be told that it would be an additional two and a half months. When I said I wouldn't have ordered knowing it would take that long, they basically shrugged. After waiting four months for my shower materials, no one called me to tell me that they had arrived. They then tried to deliver the supplies on the wrong day when I was out of town. I had to screenshot them a voicemail FROM THEM to prove that I had requested delivery for Thursday. Worst of all, we had ordered the particular materials because we needed an off-center drain on the shower pan. Yet the drain was centered. When I spoke to the manager, he tried to say that my contractor had signed off on the order (even though he hadn't checked to see how the order was placed yet). Then, he basically said I had no recourse even though the shower installation ended up requiring the drain being moved and hence was more expensive. When I got a little heated, he then hung up on me. I am following up to see if I can file a complaint with the BBB about being offered no recourse for not getting what I ordered.

The employees they have are exceptional! Smart & knowledgeable . Carlos & Rosanne helped us with…read morethe utmost professionalism. They both know their stuff. My husband & I always get their full attention . I can't say enough how helpful they both were. And pleasant. And you know sometimes how you are made to feel like your bothering the person (I've been there, anyway). They do not ever - especially today. Carlos left for the day and left us in Rosanne's smart & kind hands. I recommend them for any body who has (our issue today) plumbing issues ! Adam another sales person has been there a long time - they know their stuff . Unlike some of big box stores who have new employee s every time you turn around and they are Not any where near knowledgeable these nice folks are.

Did not like the proposed design (very basic) and suggested a few changes on a zoom call. The…read moreperson that did the virtual mock up shot each idea down and did not have revisions - seemed very "take it or leave it". They are very hard to reach and did not return calls. I went with another company.

After years of do-it yourself projects, finally, we arrived here! So grateful for the help we…read morereceived. We brought our own research to the table and connected with Kiki, who partnered with us to put it all together. Did it cost more than piecing it together on your own? Yes, but we are very glad for the attention we received, for the great advice and follow-through. You can spend every second of your life drilling down on deals, but in the end, the customer service at Cabinet Designers was great and worth it!

We had a great experience with RKB when they renovated our three baths. They are a pleasure to…read morework with, both in the design phase and in the install. The quality of work is excellent. Their guys are very nice and helpful! I also like how they send a detailed statement weekly with charges and payments so you know where things stand. The bathrooms look great and function so well. We are very happy!

We recently reached out to Rhinebeck Kitchen and Bath for help replacing six damaged cabinet fronts…read morein our kitchen--damage that had accumulated over the years thanks to our dogs. Our kitchen was originally designed by them 20 years ago, and to our delight, the very same designer, Leigh, took on our project once again. Leigh went above and beyond in every way. She worked tirelessly with the cabinet company to ensure we could get the exact replacements we needed, and her communication throughout the entire process was exceptional. She clearly put a great deal of time and care into helping us, even though this wasn't a large renovation job. Thanks to Leigh, our kitchen looks like new again--and we couldn't be more grateful. We highly recommend working with Leigh and Rhinebeck Kitchen and Bath for any kitchen project, big or small. You'll be in the absolute best hands.

My experiences at this location have not been very good. It does not seem like a particularly…read moremotivated team here...not motivated to engage with customers, help customers, sell to customer. They do, however, seem motivated to: 1) Get off the phone with you as quickly as possible. 2) Send you to another department before you even finish what you are asking--or say "no," as quickly as possible, regardless of whether they are correct or not. At least they let you linger because they do sell lots of DIY equipment and materials...but with a "DIY mentality," ie find it yourself. Special call out to the Yelper who mentioned being sold a discontinued stain: 100%. Same thing happened with me with a marble sample.

Regardless of their low rating, our landscaper guy and new contractor swear by this place. Off we…read morecame. Located at the Kingston Plaza in Kingston, NY, we came here for a color stain for raw pine doors we'd purchased at a door store. Herzog's is big- not Home Depot big- but it's got a lot of what you may need for home repairs. They carry lighting equipment, painting items, a kitchen+ bathroom design dep't, textiles, BBQ accessories, vacuum cleaners, gardening supplies, candles, some clothing- heck, even minimalist jewelry in a glass case, etc. My girl with the glasses in the paint department was smooth and patient. She took her time when we asked her questions about colors and how each color stain would react to raw wood. Service was fine, we left with smiles and was the opposite of everything that's been written here in the past. Whether you're working with a contractor like we are or you're one of those Do-It-Yourselfers, this is your place.

DO NOT do business with Tom Sanford and Catskill Mountain Kitchen and Bath. We gave Mr. Sanford a…read moredeposit of $12,900. in august for cabinets and countertops. He never placed our order and has not only dodged our phones calls and emails but our builders as well. He is a complete fraud. He took our money and refuses to respond to our requests for reimbursement.

I gave Catskill Mountain Kitchen and Bath a deposit of $52,000 for kitchen cabinets in March 2022…read more Here it is 13 months later and no cabinets, no money. Tom Sanford, the proprietor did refund $2000 four months ago and promised to make regular payments. Since then, crickets.

This company was a breath of fresh air from the minute I walked into their office unannounced on a…read morecold winter snowy day. I was warmly greeted by Dayton, and Kim I had a unique situation as I needed a retrofit to match an existing 25 yr old granite kitchen counter? Kim found a substantial size 10' slab I needed, at a supplier in New Jersey. Then it was shipped to Albany, Kim encouraged me to go look at and compare . Once I gave the Ok Kim shipped it back to her shop in Kingston. In the interim her crew came to my house and removed the old counter, and made the needed template. Making sure all was to their standards for install. We set the install for two months later as I was about to leave for vacation. While I was away, Caliber crew cut the slab to exact template and cut the sink. I sent the sink directly to Caliber per Kim's help and direction. The install was a date almost 60 days out per my schedule. On the exact day of install, a crew of three headed by Miguel (also did removal and template) showed up 8:30 sharp. The installation is flawless, combined with impeccable clean up and professionalism from start to finish. I'm a builder of numerous homes, and I owned and operated the largest Home Improvement company in Dutchess county for forty years. Now retired, but believe me I know a top notch company when I see one. A breath of fresh air company, I fully endorse without hesitation.

The entire process of picking our granite for the kitchen and 2 bathrooms was very easy and the…read moreinstall was perfect. When we noticed a slight imperfection in the largest slab in the kitchen, Caliber quickly agreed to replace it and did so immediately. We couldn't have been happier since the install was during the height of COVID in Oct 2020 and businesses were not running smoothly at that time. Now, 4 years later, I noticed that the edge of the white quartz around one of the bathroom sinks was staining and that it was somewhat rough. Kim at Caliber responded right away to my emailed pictures and scheduled her team to come to my home over an hour away and grind the edge at no charge. This happened within 2 weeks of my email. I was actually blown away. The outcome was perfect. At 74 years of age and 7 kitchen remodeling projects, this is the best company that I have ever used for countertops. In addition to standing behind their product and their installation, the cost was very reasonable. I highly recommend Caliber Granite.