This was literally one of the worst customer service experiences I have EVER had. I would give…read morezero stars if I could. They told me it would take one month for my materials to arrive. After waiting a month and half, I called them only to be told that it would be an additional two and a half months. When I said I wouldn't have ordered knowing it would take that long, they basically shrugged. After waiting four months for my shower materials, no one called me to tell me that they had arrived. They then tried to deliver the supplies on the wrong day when I was out of town. I had to screenshot them a voicemail FROM THEM to prove that I had requested delivery for Thursday. Worst of all, we had ordered the particular materials because we needed an off-center drain on the shower pan. Yet the drain was centered. When I spoke to the manager, he tried to say that my contractor had signed off on the order (even though he hadn't checked to see how the order was placed yet). Then, he basically said I had no recourse even though the shower installation ended up requiring the drain being moved and hence was more expensive. When I got a little heated, he then hung up on me. I am following up to see if I can file a complaint with the BBB about being offered no recourse for not getting what I ordered.

The employees they have are exceptional! Smart & knowledgeable . Carlos & Rosanne helped us with…read morethe utmost professionalism. They both know their stuff. My husband & I always get their full attention . I can't say enough how helpful they both were. And pleasant. And you know sometimes how you are made to feel like your bothering the person (I've been there, anyway). They do not ever - especially today. Carlos left for the day and left us in Rosanne's smart & kind hands. I recommend them for any body who has (our issue today) plumbing issues ! Adam another sales person has been there a long time - they know their stuff . Unlike some of big box stores who have new employee s every time you turn around and they are Not any where near knowledgeable these nice folks are.

A small but well stocked shop for cooks looking for things you won't find in regular department…read morestores and want to avoid Amazon. Friendly helpful associates every time I've been there. I highly recommend !

No website and they don't answer their phone, so I had to drive to the store to find out they…read moredidn't have what I needed. And from a quick look around, not a huge amount of things on offer.

This absolutely beautiful store is full of gorgeous kitchen essentials and gifts. I wanted to buy…read moreeverything. Such a well-curated and enormous inventory. No shortage of temptations here. And they offer cooking classes too! Must stop in. Don't miss it!

I never complain or yelp negatively, but my experience in this store made my blood boil. When I…read morewalked in the first time, I noticed there was something a bit off about the man at the register who I believe to be the owner. Not very friendly or approachable, but I saw some cute cocktail glassware and decided to make a purchase. Sadly, that evening, the paper bag with the glasses wrapped in tissue paper, lightly tipped over on the dinner table and one of the glasses shattered. I thought it would be worth a try to go back and see if they could accommodate with a solution as the glasses had not even been unwrapped yet. I went back, and the same man was there. He was extremely hostile when I asked if he could help me out in any way. When I mentioned that the glasses were only wrapped in tissue paper, he became very defensive and suggested that I was blaming him for the accident. "It's my fault," he yelled. He very childishly huffed and puffed through the store as he grabbed me a new glass and some bubble wrap. As he handed back the bag, he very rudely said, "don't blame me if you're not careful and it breaks again." Although I don't think it was his fault, I don't imagine the glass would have broken if it had been well wrapped the first time around. To have a grown man yell at me, a young women in my 20s, felt extremely scary, disrespectful, and and sad that this is a world where men think they can speak to women so harshly. Don't recommend visiting if you are looking for a pleasant customer experience.

Regardless of their low rating, our landscaper guy and new contractor swear by this place. Off we…read morecame. Located at the Kingston Plaza in Kingston, NY, we came here for a color stain for raw pine doors we'd purchased at a door store. Herzog's is big- not Home Depot big- but it's got a lot of what you may need for home repairs. They carry lighting equipment, painting items, a kitchen+ bathroom design dep't, textiles, BBQ accessories, vacuum cleaners, gardening supplies, candles, some clothing- heck, even minimalist jewelry in a glass case, etc. My girl with the glasses in the paint department was smooth and patient. She took her time when we asked her questions about colors and how each color stain would react to raw wood. Service was fine, we left with smiles and was the opposite of everything that's been written here in the past. Whether you're working with a contractor like we are or you're one of those Do-It-Yourselfers, this is your place.

Very poor paint department They were out of Old Masters…read moreSatin finish and an employee tried to sell me some thing else I wasn't looking for. He said he would order what I asked for and took my name and number and said it would be there in two days on the next truck. It's been two weeks and I have not received a call.

We had a great experience with RKB when they renovated our three baths. They are a pleasure to…read morework with, both in the design phase and in the install. The quality of work is excellent. Their guys are very nice and helpful! I also like how they send a detailed statement weekly with charges and payments so you know where things stand. The bathrooms look great and function so well. We are very happy!

We recently reached out to Rhinebeck Kitchen and Bath for help replacing six damaged cabinet fronts…read morein our kitchen--damage that had accumulated over the years thanks to our dogs. Our kitchen was originally designed by them 20 years ago, and to our delight, the very same designer, Leigh, took on our project once again. Leigh went above and beyond in every way. She worked tirelessly with the cabinet company to ensure we could get the exact replacements we needed, and her communication throughout the entire process was exceptional. She clearly put a great deal of time and care into helping us, even though this wasn't a large renovation job. Thanks to Leigh, our kitchen looks like new again--and we couldn't be more grateful. We highly recommend working with Leigh and Rhinebeck Kitchen and Bath for any kitchen project, big or small. You'll be in the absolute best hands.

Did not like the proposed design (very basic) and suggested a few changes on a zoom call. The…read moreperson that did the virtual mock up shot each idea down and did not have revisions - seemed very "take it or leave it". They are very hard to reach and did not return calls. I went with another company.

After years of do-it yourself projects, finally, we arrived here! So grateful for the help we…read morereceived. We brought our own research to the table and connected with Kiki, who partnered with us to put it all together. Did it cost more than piecing it together on your own? Yes, but we are very glad for the attention we received, for the great advice and follow-through. You can spend every second of your life drilling down on deals, but in the end, the customer service at Cabinet Designers was great and worth it!

DO NOT do business with Tom Sanford and Catskill Mountain Kitchen and Bath. We gave Mr. Sanford a…read moredeposit of $12,900. in august for cabinets and countertops. He never placed our order and has not only dodged our phones calls and emails but our builders as well. He is a complete fraud. He took our money and refuses to respond to our requests for reimbursement.

I gave Catskill Mountain Kitchen and Bath a deposit of $52,000 for kitchen cabinets in March 2022…read more Here it is 13 months later and no cabinets, no money. Tom Sanford, the proprietor did refund $2000 four months ago and promised to make regular payments. Since then, crickets.

I was in the store Earlier today and was in the process of going to wait in line but after having…read moreseen what I saw I put everything I grabbed back and walked out of the store. The cashier at the time was busy with a customer that was being very rude, I kept myself out of the situation but with how much it escalated I wanted to jump in and defend the cashier. I wont into extreme detail but just so you know youve lost a customer thats been going here for the past several years. Manager's should not be yelling at their employees when they're doing their job. And that cashier looked like they were hoing to start crying. That manager needs to be talked to

We went to this Bed Bath to pick up a large order for college stuff that we placed online weeks…read moreahead of time. We seriously had the best service we have ever had. The girl at the front named Dana could not have been more pleasant. And April, who I believe is in charge of organizing all the pre-ordered college items, was absolutely amazing. Also the managers Art and Lucas were great!! With this kind of killer service we'll be making Bed Bath a permanent go-to for our shipping needs. FIVE HUGE STARS.

My husband and I were very pleased with the quality of materials and the timely manner in which…read morethey were installed.

From the owner: Over 35 years as custom cabinet maker. Kitchen and bath installations across upstate New York…read more 5-star reviews on Thumbtack and Angi Leads/Home Advisor. Long track record of happy clients. I show up on time, communicate clearly, have an eye for detail and design, and am committed to making your vision become a reality

My wife and I have been living in the mountains while this pandemic rolls on, and I don't think we…read moreeven realized how much we missed civilization. Namely, restaurants, bars, and adorable shops like this, which is how we spent a lot of our leisure time back in the before times. Light House had hand sanitizer by the door and masks on all the employees, but other than those much appreciated concessions to COVID, it felt like a wonderfully normal shopping experience. This place is stocked with all kinds of high-quality home goods. They've got pottery, candles, appliances, textiles, wrapping paper, adorable baby clothes, toys, stuffed animals, cards, cookware, and a million other items my wife wants to buy (even though we probably only need a dozen of them). Her favorite things they have? Hand soap, laundry detergent, and dish soap in giant jugs so you can bring your own refillable containers and purchase by the ounce without destroying our environment. (We both hug trees on a regular basis.) My favorite things they have? A really interesting selection of books, and a comfortable couch I can sit and read on as my wife looks at everything else. This is a great little shop. Check it out.

Light House is a really nice store. I've been going here since they were located down the street;…read morethis used to be the liquor store (which also moved), and they done a good job making use of the space. There's a hodgepodge of home goods in here. Think kitchen items (food and food oriented, like recipe books), children's clothing/toys, bathrooms items (soap and shit) and other household odds and ends. Fellas: it smells really good and your wife/girlfriend will like it. My only gripe is that it can be irrationally expensive. I bought a kids stuffed animal for my son awhile ago which was around $40. It was hand sewn, however even so that's a bit steep. Think this as a place where you'll pay a bit more for quality goods and this won't bother you as much.