bussiness cares about their customers financial they work with the health insurance companies and…read moretheir customer

This place is wicked sketchy. I told them I wouldn't be able to use the cpap machine for a month…read moredue to seasonal transition allergies and they didn't do anything about it...not only that but the alleged bill I owed wasn't even calculated correctly. I'd go anywhere else if I were you.

From the owner: We are a locally owned and operated company specializing in the treatment of obstructive sleep…read moreapnea (OSA) and committed to providing the highest standard of service and education to our patients. OSA's prevalence is comparable to that of asthma or diabetes, and it affects millions of people worldwide (approximately 20 million in the United States alone). There is now a recognized association between sleep disordered breathing (SDB) and common diseases like hypertension, diabetes, stroke and cardiovascular disease.

Bad customer service!poor attitudes! losing things that are important like a pink slip of owed…read moreorders that are not there! I've had nothing but issues with this pharmacy. It doesn't matter if it's David or anyone else you speak to, it's all the same but everyone has a different answer for you non of which fixes or addresses the problem!

I have been using Badards Medical Supplies for years . They have a ton of employees in the medical…read moresupply section who do the absolute minimum. Bad customer service . Everything gets done so slow . Never seen anything like it ! This area needs more competition in the medical supply field . They think they are the top so they can do what ever . I have never used the pharmacy there . Even speaking to the manager ! Useless .

I am beyond appalled and disgusted with this company. I am sickened that my family lost precious…read moretime with our loved one having to deal with this company over the last four days. This is long, but I encourage you to read this before you select your hospice care for your loved one. We selected this company upon discharge from the hospital for end of life care for my grandfather - we chose them because the representative for this business shared that they had a 24/7 number for service, and that they would be there to support us if this number was called. They shared that we could call anytime to have any medical equipment delivered, and that AT THE TIME OF DISCHARGE (and stated on our paperwork) that our medications had been sent to the pharmacy for pick up. Unfortunately, my grandfather began to decline quickly upon discharge. He was able to walk and stand with his walker and some support the first two days home, and then he quickly turned and was bedridden by Tuesday. We took six different trips to the pharmacy from Saturday to Wednesday, trying to pick up his medication. Each time. We were told different stories, but the pharmacy manager finally got involved and told us that the hospice doctor had not yet sent the prescription. On the 6th trip up, we finally got a small amount of the medicine after the wasted time and trauma. My grandmother spoke with the case manager on the phone on Sunday, and expressed her concerns as to her husband's state. She was met with very curt statements in response to her questions, which had my already distraught grandmother very upset and anxious. It would have been nice to have a little more humanity from a program that is supposed to provide comfort care. The weekend nurse was nice when she visited on Sunday, though she was hours later than communicated which impacted visitation with family members who came from out of state for what they felt were final goodbyes - and she stated that a nurse would be visiting the next day. I called the 24/7 number the next day (Monday) to see what time the nurse was coming, and I was told we wouldn't have one until Thursday. This was disappointing and we understood that Monday was a holiday, but the communication was clearly an issue between the nurses and the plan for visitation. At time of discharge, we ordered a walker, toilet and wheelchair. These items arrived the same day. Monday evening, we had to call for a larger toilet, and my grandfather is a larger man. We were told this would be delivered, weather dependent the next day which was fine. As my grandfather's health rapidly declined, we were concerned and called the 24/7 number and we were put in contact with a nurse. Her tone and responses were very snark, and when we requested some supplies such as wipes and mouth swabs, she made the comment that we were ordering things at different times like we were burdening this company; but we didn't expect such a fast decline and we have never been through this kind of process so we are unaware of what all we even could ask for. We asked for assistance for FMLA paperwork for my grandmother, and she shared that it could be a week before their doctor returns this paperwork to us. She then stated she would come out at 8am on Wednesday morning. She had my contact number, as I was supposed to be the primary contact. I had requested this three times at this point and yet they continued to call my grandmother and grandfather. Wednesday morning, ten minutes till 8am, the nurse calls my grandmother and says she has been delayed due to snow (which I understand) but that she also has a mandatory meeting and didn't give us a new time frame. My grandfather had been seizing, and had a major panic attack the night before and so we were desperate for help to come in. We called the 24/7 number around 11am for a check in, and were told no one was available and they would call back. The Chaplin came, and he was a very wonderful man. At noon we still had no update or communication from this nurse and so I called her cell phone to follow up. She answered, gave no apology, simply said "two hours" and that was the end of the conversation. This was the final straw for us and we decided to switch to Beacon. I called this branch and requested a manager. I was told yet again, no one was available and would call me back. I absolutely refused to hang up, until I spoke to a manager. They had to transfer me to the Lewiston branch after 25 minutes, as no one was around to take my call. The manager I spoke to was nice, took my complaints and said she would send someone in 25 minutes to start the process of transferring his care over to Beacon hospice. A nurse came to the house, tried to keep our business by stating she would take over, but trust at this point had been lost. We signed papers to transfer care and Beacon took over that night. Beacon immediately sent out a nurse, and they have been an amazing support just within 12 hours - the difference is astron

After receiving the worst news imaginable, we met with Androscoggin at the hospital to discuss…read moretheir services. From the conversation we had, we felt good to move forward. Our first red flag was on his day of discharge, the representative cut my grandmother off while asking questions and had absolutely no tact. After my loved ones discharge, we encountered a problem with the pharmacy and getting the order billed correctly due to a miscommunication between the pharmacy and Androscoggin. Precious time that could have been spent with our loved one was lost due to this episode of incompetency. We called the 24 hour line, and each time we were treated as if we were a burden. We requested a nurse to call back to discuss his rapid decline and discomfort. Their own paperwork says we would receive a call back within 20 minutes. This never happened, each interaction was us calling multiple times. Finally got a nurse and she said she was frustrated we did not order his medical equipment in one go? How are we supposed to know what we would need? We are not medical professionals. The nurse then said she can come out at 8am the following morning. 15 minutes to 8, she calls to say she has a mandatory meeting and will be late. At 1230pm we still had no update so we called again. The nurse spat 2 hours and hung up on us. Meanwhile, our loved one is suffering and uncomfortable and we have no guidance on what to do. We called the 24 hour line again asking for a manager and no one could seem to find anyone. We ended up calling Beacon Hospice to take over and they have been amazing. To get Beacon to take over, they had to wait for papers to be signed to be transferred over. Once again, we had to call multiple times, and it took us saying we will wait on hold until they reach a manager as we have still yet to receive any call backs from our initial calls. They eventually got a manager from the Lewiston branch who had to drive over to Oxford to have the papers signed. This has been the absolute worst experience for such an already miserable situation. Absolutely disgusting. I only hope their own loved ones are cared with more compassion and empathy than they have shared with us.