my frames broke. Still Under warranty. went in and lady that sits on right in the eye glass area…read moretold me nobody breaks this type of frame. we went back and forth and she said she'd call the frame place. So they fixed them with a frame in stock. My lens were fine when I brought them in no scratches. Fairly new lens. When I got back my glasses the left lens was scratched to hell. She replied oh it's just a few little scratches. Very rude lady. Pissed me right off. I'll never go back there ever.

This place must the most antiquated place in Lewiston. I am out od state for the next month and…read moreasked if they could give me the prescription for glasses and they refused to give it over the phone but said they would fax it. I don't carry a fax machine around with me and asked that they just give me the prescription and refused. I spoke with a person that was very rude and clearly did not care about keeping our business. Which they have just lost. I wish there was a less than "0" rating to give.

I escaped glasses and corrective lenses of any type for most of my life, but as age started to…read moreset-in, my eyesight began its slow deterioration. Given that, I first went to OA at my wife's suggestion (she's been a long-time customer). All of my experiences with them have been really, really positive. Because I understand that delays through the course of the day can back up even the most carefully prepared schedule, I opted for a 7:45 AM appointment this morning. Arriving at 7:35, I was professionally and pleasantly greeted. Had to fill out a few forms, and at 7:45, I was sitting in an exam chair. If this time of day is an option, take it! The process was great, and Dr. Ebersole was (as he's been) very thorough in his explanations. I asked a few 'different' questions, which he thoughtfully addressed to my complete satisfaction. Because I travel and have found myself occasionally breaking my glasses while away from home, I've chosen to work with a national chain for my eyeglasses. Nevertheless, the service and attention that I receive at OA is of the highest caliber, and I heartily recommend them.

If I could review and give less than 1 star I would. Don't get me wrong I liked my previous eye dr…read moreand really liked Dr. Ebersole. But the office manager is an unprofessional bully who makes things up including policies. I was there and in the exam room and had a cough. They never asked me to wear a mask or anything. They kicked me out when I mentioned I had covid diagnosis 19 days earlier (This was 2024 and CDC protocol was WAY less than 19 days to quarantine, my state job mandated me to be back at work for 2 weeks at that point). What I had was determined to be bronchitis and pneumonia. I left and then called 30 min later as husband and I had taken off work so I could go to the appt and have eyes dilated. Was told office mgr left after escorting me out. They could not provide the policy when I asked to see it, and not on their web page either. When I tried to reschedule they gave me a date 18 months out. Yes 18 months which as a diabetic was uncalled for and rude. The largest group of unprofessional scam artists I have ever dealt with. And fyi I would have gladly worn a mask if asked and I have been fully vaccinated. Yes this was from 9 months ago but I didn't post before now due to potential retaliation. I am the same person as EllieBeagle on Google and am not hiding my identity. Intent of review is to let people know while Drs are fantastic be careful as I was not the only person who has been unfairly treated. I stand by my review that I have not ever been that badly treated by a health provider office ever before. And a practice I had been a patient of for years. I cannot ever recommend them!

I was at the office for my first visit for a simple eye exam. More than two hours later, I was able…read moreto leave. The reviews here seem completely correct with the incompetence of the staff No need for details, but i will never return there.

The office experience here is very poor. It is impossible to get a live person on the phone…read moresystem, and after leaving the requested messages both in the month of January and now again this month I did not receive a return call. While the actual physician care may be good quality-the communication and follow up with the office staff is very very poor.

Optometrist doesn't respond to messages on the Portal nor does she call back when that seems to be…read moreher preferred method of communication.

I was seen in the Norway office. The s doctors and staff were so friendly and professional. They…read morewere right on time for my appointment.... No unnecessary waiting! Great experience!

I had a wonderful experience, and Dr. Mailhot and staff are exceptional people. Thank you for the…read morekindness and courtesy that I was shown. Very professional and family like experience. Thank you again.

Save your time, insurance and money from this clinic. I really had a bad experience from this…read moreclinic, seems like they are always in a hurry and not checking the patients thoroughly. The doctor will not explain everything and gave me a wrong eye glasses prescription. The Doctor is not addressing your concern, and will just prescribe glasses and that's it. and done. I was wrong that I did not check the reviews and feedback from this clinic before going there and they have lots of negative feedbacks. I went here because my PCP gave a referral to this clinic. I paid out of pocket money (almost 190$) for my frame and lenses but I ended up having trouble using the glasses. it was unusable for me and I called there many times and went back to have the glasses checked since they are the one who gave it to me. The Doctor is not as accommodating and approachable with all your concerns, She will not entertain all your concerns and like she's annoyed if you are asking more questions and concerns. I tried to use the glasses again to give more time for my eyes to adjust, but its really unusable and really worst and like my eyes will get worst further more, since I was just having basic problem like eye strain using laptop for long time and it's for me it's not really a major eye problem. But every time I'm using the glasses that they prescribed me it's like my eyes are getting crossed together, cloudy , blurred and giving me a lot of headache. Then I asked them to please check it and what is the warranty for the glasses. I asked them if they can just changed the glasses and use my old prescription from my old doctor since I don't want to waste the money that I already paid to them. I even asked them many times and made sure that I will not be paying for the rechecking and changing of glasses. And they told me I will not pay anything. But then I was shocked when I received a billing statement from my other medical insurance and needed to pay the clinic 75$ as a co-pay. I was shocked they charge my other insurance. I called and reach out to my eye insurance and medical insurance. They charge me first in my eye insurance and the 2nd time I went back to the clinic was supposed to be for the rechecking of the glasses because it was unusable, that is not supposed to be charge and filed. Since it was the problem with the glasses that they gave me. But they put another medical problem/ diagnosis so that they can send claims to my medical insurance. I was advised by the insurance company that the doctor should re-send the claims for correction and should re-file it again and not charging the other insurance. I was really shocked that they did this to charge my medical insurance and me. And it was all supposed to be connected with the prescription glasses that they gave to me and that is the reason why I only went back to their clinic, because of the unusable eye glasses. It was really a horrible and stressful experience from this clinic as they are not honest with their patient. I called them and reached out to them why did they charged my insurance and I needed to pay them again. I complained and tell them that I called my insurance company and to checked what happened and how did they sent claims. And Why did they even put another medical problem and diagnosis with my record and their claims, since that is not my problem and concern. They told me they gonna fix it and Im still waiting for them to send me a bill statement that I will not need to pay anything. I felt sorry for this clinic, but it's really horrible and I will never trust this clinic again and I'm so disappointed with their service and not giving patients a good quality care and not being honest. I did have another doctor , and checked me thoroughly with all the needed assessment and checking, and the prescription was really far from what this they gave me.

Discriminatory against disability. Refused to bill my sons vision insurence because he has type 1…read morediabetes. Administration is extremely unprofessional and rude when calling to make an appointment.

If there was one less than one, this is horrible. I am just trying to leave a message that I have…read morethe flu and need to cancel my appointment for the morning. I was told when I booked if I did not give a notice I would be charge a full appointment. I have been on hold 3 times and not response. I feel like shit so not going to continue doing this, obviously I will have to pay the fee. I have referred so many folks, but now here I am going to have to look for a new provider. Customer service is no so accommodating.

Very good staff. Efficient and competent and especially appreciated Abbey's expertise and…read morehelpfulness.

Knowledgeable and friendly staff provided high level service. My hearing aid adjustment made a…read moresignificant difference. Thank you.

Highly professional. Very knowledgeable and committed to their work. Clean,well managed practice…read more Would recommend them without hesitation. Faith Smith,O.D. consistently has made sure I am informed regarding what to do and what is next. I have recommended the practice to many of my friends.​

Super clean office , with a lovely selection of frames. Staff is helpful and friendly. Dr.Smith is…read morevery knowledgeable and gave thoughtful attention to my concerns.