My husband chose to treat me to a night in the Jamaican Suite for our wedding anniversary. The theme is apparently "straw market wall decor" because the paintings don't seem consistent in style or color scheme.
Before anyone gets their knickers in a wad, I have worked in hotel housekeeping, and I have run a profitable business, and I completely understand the challenges of this past year of COVID.
You walk in and the smell of weed overpowers you. You barely notice the room because of it. You have a small kitchen area, a living room area, a door that goes out to a patio, a decent-sized bathroom, a heart-shaped jacuzzi tub, and a bed surrounded by mirrors. OK. 1979's meets island living. Got it.
The fridge is clean but the freezer compartment needs defrosting. Only here for the night, nothing we need to put in either.
The living room couch has a giant tear at the armrest, like, baby's-head-size giant... There are switches for the gas fireplace but neither one does anything. We tried several different combinations of other unmarked switches, in case the power had to run through something else to be on. No luck. The TV is smallish (32") and the hotel had not set it up properly so no matter what you watch, you have the store-demo-mode thing floating at the side to tell you which make and model the TV is.
The bathroom is poorly lit (burned out bulb) and there is no way to turn on the vent fan, so I opted against getting down on my knees to scrape at what I hope is just dirt in the grout, the shower door tracks, and the union of tile and wall. It needs a spray of bleach and a scrub-brush. There is a landline phone in the bathroom that has a lot of stains on it. Was someone killed in that bathroom? Maybe there is a podcast that can answer that. But at the very least, you would think they could replace the very dark, discolored cord... Shower water pressure is not good, and the fact that they installed a tub faucet as a sink faucet (which gets GREAT water pressure) suggests they could fix the shower pressure with a different (or clean) shower head.
The hot tub, well, it was the only reason I stayed. A little inconvenient that the switch for the jets is 10' away and you have to get out before you can turn them on/off, but, it was clean and it was nice to have a long soak.
The bed was standard, on the firm side, with very flat pillows. We checked it for bugs before getting in, and noticed that the sheets and cover had small burns but nothing drastic. Comforter over the top had a 2'long tear in a seam at the side of the bed, but we don't use those in hotels as they are infrequently washed even in the best of times. There is a bracket mounted to the ceiling between the bed and the jacuzzi tub where there SHOULD have been a smoke alarm, but no evidence that the hotel is aware of the law requiring them.
At 4AM, someone's car alarm went off and then the heavy bass of rap music was playing until 6 AM. I was beginning to suspect it was an "after-party" from the nearby strip club, because it was in the "themed suites" area and the two cars I could see from our window were relatively late-model, and I saw 3 different girls go into a room.
I do not recommend staying here in the future. I have heard it used to be very nice, but that a change of ownership happened and all of the issues such as fans, lights, etc, are being left unattended. read more